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Shoedazzle has a rating of 3.5 stars from 7,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.
Idk what the problem is but this place is very disorganized and uneducated. I returned shoes weeks ago in exchange for size and waited patiently until now since I see it's still on hold. Now they are asking for proof that it was returned! After I confirmed the return was received I threw away the receipt. So I guess they do t know what to do now since they can't fond the "happy return" that's turned out to be sad and frustrating!
I love this site! My boots are the perfect addition to my winter wardrobe
Date of experience: November 3, 2022
Great service quick response look of boots is great. Easy to order from them.
Date of experience: November 3, 2022
Hello Varnel,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
He was very helpful didn't ask idiotic questions like most. It was a pleasure
Date of experience: November 3, 2022
Hello Destiny,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Was easy to navigate site, choose what i wanted. Item came early to boot
Date of experience: November 2, 2022
Hello Dan,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the most seamless shopping experience possible. Have a great day!
Best,
Renz
Didn't like material, too shiny. Style was great, fit was good but looked cheap.
Date of experience: November 2, 2022
Hello Tiffany,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Prices and models are nice. Just my size and the color that I want.
Date of experience: December 7, 2022
Hello Wigdalia,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I got exactly what I see on the website and all my shoes fit.
Date of experience: December 7, 2022
Hello Shannon,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I love the sandals I've received so far. I definitely have a shoe fetish.
Date of experience: June 16, 2022
Hello Patricia,
We are happy to know that you are satisfied with your purchase. We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Service was good and quick product fits well and true to size. Very fashionable
Date of experience: September 4, 2021
Hello Kevin,
On behalf of all of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I bought this for my sister and it's awesome with perfect size and fitting.
Date of experience: June 16, 2022
Hello Komal,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Always satisfied with my purchases. Fit is great and style is fabulous. Very affordable.
Date of experience: June 16, 2022
Hello Desiree,
We are happy to know that you are satisfied with your purchase and that everything fits well. Have a fabulous day!
Best,
Renz
I absolutely love shoe dazzle! I'm running out of closet space, I'm so addicted!
Date of experience: June 16, 2022
Hello Natasha,
Wow! The team here at Shoedazzle is thrilled to hear such good feedback, and we are proud to be one of the best sources of clothes! Have a great day!
Best,
Renz
NEW FOLLOW UP WITH THIS COMPANY
COMPLETELY PISSED OFF. After I clearly cancelled my unasked for membership, filed a claims with my bank, AND got a new debit card after the inconvenience I had with them, they still managed to somehow withdraw $39.95 from account. HOW DOES THAT HAPPEN? I never provided them with my account number so how did they manage to withdraw money from this new card?! I called and got hung up on twice. I called a 3rd time and the lady I spoke with didn't even know what to tell me to justify this. She kept saying "that's weird" instead of providing me with an explanation. They continued to send me emails with their "special offers" after I repeatedly told them to make sure I have no ties with them whatsoever. Once again, I filed a claims with my bank and should be expecting a reimbursement on their behalf in about a week. HORRIBLE EXPERIENCE EVEN AFTER CANCELLING WITH THEM! DO NOT USE THEIR COMPANY. SAVE YOURSELF THE TROUBLE!
If I had the option of giving NO stars, I would. First of all, they trick first time customers with their $10 deals for first time buyers and what they DON'T tell the customer is after you place your first order, they will AUTOMATICALLY withdraw $39.95 every month for becoming a "VIP member" without the customer even knowing they did so! Not only did they withdraw that amount from my card but also charged me TWICE I immediately called to complain and I received HORRIBLE customer service. The representative's name was "Crystal" and she kept giving me the run around on the situation. I repetitively asked her why they charged me TWICE and why they have this hidden fee/ trick for first time buyers. She appeared to not have the slightest concern on the situation. She told me I can call my bank if I wished. Now I have filed a claims with my bank and have to wait an entire week to get my $80 reimbursement. Pathetic! FIRST AND LAST TIME EVER BUYING FROM ShoeSCAMzzle.
Date of experience: November 6, 2015
Ahora mismo ellos me cobraron una cantida que ya se facturó me llegó los zapatos ahora veo mi cuanta. Y me acabaron de sacar de mi cuenta una cantidad que ni los zapatos valen y si ya yo pague por que me cobraron otra vez mi gente hay que estar 4 ojo ahora mismo me sacaron dinero de mi tarjeta sin yo hacer una compra y tampoco te dicen por qué
Date of experience: January 7, 2023
Hola Jatzel,
Sus comentarios sobre los cargos en su cuenta son muy importantes para nosotros. Queremos que los miembros disfruten comprando aquí. Usted merece solo el mejor servicio, un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato para ayudarlo a resolver cualquier inquietud que tenga.
Mejor,
Ivy
I can't even be bothered to go thru it all. I will not shop shedazzle again
Date of experience: September 11, 2020
Hello Janice,
We sincerely appreciate the feedback you shared! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Very hard to return items. I am canceling my subscription if I can figure it out.
Date of experience: April 19, 2022
Hello Christy,
Thanks for sending your review! Your feedback about the return or exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Love the color and the shoes I eould like to see more 5 's if possible
Date of experience: June 21, 2022
Hello Bonita,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My name is jennifer williamsl and i love everything that I order never can go wrong
Date of experience: December 22, 2015
I really love shoedazzle. Wish i bught from them sooner. Everything on there is just amazing.
Date of experience: December 9, 2022
Hello Jennifer,
Wow! Thanks for the great feedback! We could not make it without your love and support. Every day we are looking forward to serving you.
Best,
Mary
I never received my shoes- this is the 2nd time ive ordered and never gotten them
Date of experience: August 11, 2022
Hello Brenna,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
The ribbed shorts and leggings that I got are soft, colorful, fit perfectly and were well-priced.
Date of experience: September 23, 2022
Hello Sandy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I was vey satisfied with the order, it fits perfectly. I got a lot of compliments.
Date of experience: June 16, 2022
Hello Vanessa,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
Everything was ok I wasn't pleased with how the slippers bottom looked as it was worn
Date of experience: June 16, 2022
Hello Roshelle,
Thank you for taking the time to express your thoughts. We appreciate your comments on the quality of our product. Our Member Services Team will get back to you right now.
Best,
Clark
I had a wonderful experience it was very easy to purchase and my products came to me very fast
Date of experience: August 1, 2020
Hello Laquysha,
Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.
Best,
Dean
I get a great product for my price and they ship very quickly. Little wait time for my orders
Date of experience: November 6, 2019
Hello Ashley,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!
XO,
Ivy
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Angel,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia