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Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
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It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
Had to send back 3 shoes not true to size. Details not true
Date of experience: January 19, 2022
The shipment was very fast and the shoes is very comfortable
Date of experience: April 4, 2023
Hello Shameka,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I always have a wonderful experience from Shoedazzle. I shop a lot with Shoedazzle.
Date of experience: June 16, 2022
Hello Dana,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The guy was not nice I was not happy with the customer service
Date of experience: June 16, 2022
Hello Joanne,
We apologize that our service did not satisfy your expectations. Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
Shoes were way too big and way too wide like the shoes just not how big they were
Date of experience: January 9, 2023
Hello Tracy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I haven't received anything at all and I didn't buy anything
Date of experience: April 22, 2022
Hello Joselin,
Thank you for your review. We are sad to hear that you are not happy that you never receive your order. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Love it love it love it. I have no complaints. I don't go anywhere else for shoes
Date of experience: August 9, 2022
Hello Ivori,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love the shoes, the delicacy of the sealing and the spectacular customer service
Date of experience: December 7, 2022
Hello Ian,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Customer service was knowledgeable and was very helpful.
Date of experience: July 14, 2022
Hello Lisa,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I love the quality and the price of the shoes. Beautiful shoes, great variety and selection.
Date of experience: June 19, 2022
Hi Robbin,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
My delivery came quick and fast And my items were adorable.
Date of experience: January 5, 2023
Hello Tiesha,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
My order still hasn't arrived. Still waiting!
Disappointed
Date of experience: December 10, 2022
Hello Sundi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Ordering from Shoe Dazzle is always a great experience, great clothes, great shoes, great sales!
Date of experience: June 23, 2022
Hello Tiffinaie,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Love the uniqueness of the shoes. Enjoy the thrill of the hunt..
Date of experience: September 18, 2022
Hi Laurel,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
Super comfy and style shoes and super affordable? No regrets!
Date of experience: September 18, 2022
Hi Maria,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
Nice and high quality.
Prices are good too
Will buy again and again and again
Date of experience: July 17, 2022
Hi Jessica,
Thank you so much for your amazing comments about the style and the quality of the items that you purchased! It was a true pleasure to do business with you! We hope you continue to have a wonderful time with us in the future! Have a great day!
Best,
Kim
The items was fantastic, and the delivery was super fast
Date of experience: April 12, 2023
Hello Donna,
It’s great to read your feedback about the merchandise and the delivery! We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Bonnie
One was too small, one was just right, one was too loose.
Date of experience: April 19, 2023
Hello Brittany,
Thank you for sharing your feedback about the merchandise's fit. We hear you, and we strive to provide the best service to our members. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Great customer service
Fast shipping
Great products
Date of experience: April 22, 2023
Hello Nicole,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Wonderful and like the shoes, fit well, and I like the colors
Date of experience: November 2, 2022
Hi Alfreda,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Excellent customer service, great product, happy customer
Date of experience: November 2, 2022
Hi Melody,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
I love the boots and shoes I ordered and the fast delivery
Date of experience: November 3, 2022
Hello Diane,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Love the deal I got but I love the shoes even more!
Date of experience: August 8, 2022
Hello Susie,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
My package was cut open and my shoe box was stabbed open
Date of experience: November 3, 2022
Hello Nikki,
Thank you for writing a review! We value your feedback on the package you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Never received order and it said it was delivered but never received it
Date of experience: July 15, 2022
Hello Cianna,
Thank you for taking the time to leave a review. Your feedback about your order that you have not received is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Tanisha,
We're sorry to hear about your recent experience with sizes of the items you purchased online. We would love the opportunity to make it up to you. A representative from our Member Services Team will contact right away.
Best,
Mary