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Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
Totally recommended that was fast and I love my boots
Date of experience: February 1, 2023
Love this website and have never been disappointed with my purchases!
Date of experience: February 1, 2023
Hello Melissa,
We are glad you are enjoying our products and the website! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Awesome. No problems. Arrived fast, within 3 weeks.
Date of experience: August 12, 2022
Hello Brenda,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I ordered heels and now it doesn't fit me properly
Bigger than my actual size.
Date of experience: February 1, 2023
Hello Maitri,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am satisfied with my last order, love the sandal.
Date of experience: February 1, 2023
Hello Anh,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your sandal! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Absolutely love everything about Shoedazzle! Shipping is FAST its just great. I'm glad I signed up.
Date of experience: March 2, 2022
Hi Nakesha,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
It went back to the sender. Because they could not find my address.
Date of experience: March 1, 2022
Hi Carla,
Thank you for taking the time to write a review! We are sad to know that you did not receive your order. We will be emailing you right away for assistance.
Best,
Cathy
I love shoe dazzle my fourth time buying amd they never disappoint
Date of experience: January 7, 2023
Hello Andrea,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Why you guys keep changing me went I already cancelled my account
Date of experience: January 19, 2022
Hello Michelle,
Thank you for your review. We are sad to hear that you are being charged even though you cancel already. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Love the quality of this shoes! Color and style are amazing
Date of experience: October 4, 2020
Hello Cidalia,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs and highest quality products to choose from.
Best,
Nelle
I didn't receive 2 pair of shoes and the issue was never really resolved.
Date of experience: October 4, 2020
I never have any problems with shoe dazzle. My shoes come on time and fit true to size
Date of experience: October 4, 2020
Hello Amber,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Nelle
I really enjoy having an option for wide width size
Date of experience: October 4, 2020
Hello Keva,
Thank you for the positive feedback! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
Package came as expected. And I like the quality of both my shoes. Shoe dazzle has
Date of experience: October 3, 2020
Hello Arnetha,
Thank you for giving Shoedazzle positive feedback! We are happy to know that your package arrived early. Rest assured we will continuously create unique designs and highest quality products to choose from.
Best,
Nelle
They keep charging my card every month even though I've called to cancel 3 times
Date of experience: August 1, 2020
Hello Anne,
We sincerely appreciate the feedback you shared! Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Girlfriend loves the shoes I just wish there was a site for
Dudes
Date of experience: August 1, 2020
Hello Justen,
Thanks for writing a review! We are happy to hear that your girlfriend loves her shoes! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Very good experience. I definitely will purchase again through this site
Date of experience: August 1, 2020
Hard to cancel membership and sent a pair of shoes back but still no refund... disappointed.
Date of experience: August 1, 2020
Hello Cassondra,
Thank you for writing a review! We are sorry to hear if you have a hard time canceling your account. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Website is easy to use. Some great deals on shoes.
Date of experience: August 1, 2020
Hello Elise,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Terrible customer service... will never order again
Date of experience: February 1, 2021
Hello Dorothy,
Thanks for sharing your feedback regarding your experience when canceling your account. We will contact you within 48 hours for further assistance.
Best,
Nelle
Tried to stop subscription they keep charging my card
Date of experience: February 1, 2021
Hello Carolyn,
Thank you for writing a review! We are sorry to hear if your shoes didn't fit! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Everything went okay until my last order I never received from you guys?
Date of experience: March 2, 2022
Hello Jacqueline,
Thank you for the feedback! We are sorry to hear that we have disappointed you with our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch immediately.
Best,
Jane
Great experience shopping on this site. Has everything so was looking for and more
Date of experience: February 3, 2023
Hello Shannon,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Never take Membership. Without notifications they deducted money from my bank.
Date of experience: March 1, 2022
Hello Varsha,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Myrlene,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia