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Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
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It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
My experience has been mostly very good and you can always call if you have a problem. There are also many choices, shoes, boots, sandals, clothes and pocketbooks.
Date of experience: April 4, 2024
Ordered from JustFab.com on the same day and it took much longer to receive my order. Also, I had to return the items I ordered because the fit was so off / poor quality
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Hello Lisa,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. We would also like to discuss further our shipping and delivery process. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I always enjoy browsing and purchasing shoes from ShoeDazzle. I purchase couple of boots for cold weather here in WA. It was great price and quality. It sure came in handy cause we are still having snow.
Date of experience: March 4, 2024
Hello Jean,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
It's been years of buying from shoe dazzle, and never have I been disappointed. Top notch customer service and smooth delivery process. Looking forward to buying more items from Shoe dazzle.
Date of experience: April 8, 2024
Hello Titilope,
We're glad you’re enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I saw these & missed out the first go round. I was hoping they would come back in stock. I was so happy they did. I purchased the black and the beige pair. They are very comfortable and summer ready!
Date of experience: April 8, 2024
Hello Cassandra,
We're glad you enjoy our unique styles and selections! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Received my package and, amazingly, it had not fallen open due to lack of tape! The shipping dept actually used enough tape to make the journey. Thanks.
Date of experience: April 3, 2024
Hello Phyllis,
We're glad you’re enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I have been a long time ShoeDazzle customer and every pair of shoe I have puchased has been packaged well and always arrives on time. I can honestly say each shoe has comfort, support, and I am peased with ShoeDazzle for providing customers wuth the latest, reasonable priced styles.
Products used:
Sneakers, dress, coverup, flats..
Date of experience: April 4, 2024
Hello Luz,
We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love shoedazzle I been buying from them since 2018 and I never been disappointed, good quality, good price, great customer service. Also the shipping is fast!
Date of experience: April 6, 2024
Hello Heidy,
Great feedback! We are glad to hear about your amazing feedback regarding our merchandise, pricing, delivery, and your experience with our Member Services Team! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
The VIP reward, which you can trigger when you accidentally forget to hit "skip the month" and get charged for it, is IMPOSSIBLE to use. There are so many small-print restrictions on it, I went to try to buy a pair of shoes that qualified with the price, but they applied a tiny discount to it that I couldn't take off, and it made the whole purchase ineligible for the VIP reward (which would have made it free.) they know what they're doing when they set up this program, and it's not satisfying to this customer.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Hello Rachel,
Thank you for taking the time to leave a review. Your feedback about our pricing, promos, and VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The weekender bag holds a lot of items and it is sturdy. I used it right away and I had plenty of space for multiple outfits, shoes and toiletries. I like how items are separated.
Date of experience: April 7, 2024
Hello Antoinette,
Nice! Thanks for sharing a review about our merchandise! We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future!
Best.
Bonnie
I was very happy to receive my shoes, however they were a little to big. I had read how the refunds/returns process works before ordering and was happy about the time limit and return option of "HAPPY RETURN." I looked for my order on my account tab to go through the return process and it was not there in my account. I proceeded to do a chat, which by the way was very helpful. Jimena took care of the return of the shoes I was going to send back and reorder the one I wanted to keep in a smaller size. However the caveat is that it would not be a QR CODE to scan. I would have to print a label and send it back via the USPS. In order for me to use the Happy Return option I would have to cancel the transaction that Jimena had done and go through the return process online. Customer service can Only DO LABEL PRINT RETURNS. I asked why my order was not shown on My Account tab...no response to that question. I thought that it made have been that my order had just arrived literally 2 hours ago...I still don't know why.? Wanted the convenience of HAPPY RETURN scan and go.
Tip for consumers:
How long does it take for your order to to be noted in your account tab.
Products used:
Shoes. Free shipping after reaching a specific amount only!!
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2024
Hello Lisa,
We deeply value your business with us and your feedback about our returns and exchanges is important for us. We're sad to hear that the shoes you ordered did not fit and you were having some trouble returning your items using the Happy Return option. We also strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth
Shoe is surprisingly comfortable, good fit.
Haven't really had the chance to wear it out, but walking around the house was very satisfying.
Date of experience: April 17, 2024
Hello Camara,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
It was fast and easy and just a pleasure to get the shoes I ordered. One pair went to my daughter, and she was blessed and happy with the fur slip-on.
Date of experience: April 6, 2024
Hello Diane,
Amazing! It’s great to read your feedback about our merchandise. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a good one!
Best,
Bonnie
Had a little hiccup with ordering but all in all experience was pleasant, shoes are comfortable and stylish.
Date of experience: April 19, 2024
Hello Elizabette,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Recently ordered shoes which arrived promptly. I am still waiting for an email with a QR code to process a return.
Date of experience: April 17, 2024
Hello Lisa,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our return process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Received as promised, by shoe dazzle I have no experienced a problem yet, need to be reminded to use my points and that's taken out my account every month a reminder should be give that you have credit available!
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Hello Lavonne,
Thank you for writing a review about our skipping option and the monthly VIP Credits! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
Every shoe that I have ordered I am very Pleased, PURCHASED 7 PAIR OF SHOES SO FAR, SERVICE VALUE, I AM SATISFIED SO FAR KEEP SERVING GOOD PRODUCT I HAVE NOT SENT ANYTHING BACK YET!
Date of experience: September 22, 2022
While I am all for diversity in our communities and life. There is a must that the customer and agent relationship be understood. You can't hire people who don't speak perfect English just for cheap labor. Having the customer agent understand simple request was difficult. And the whole process was frustrating. I've been with Shoe Dazzle and JusFab since 2018 and in that instance I canceled my membership, all of my perks and points gone down the drain because I was dealing with someone who could not understand a simple request. FURTHERMORE I REFUSE TO RECOMMEND THIS COMPANY AND I WILL NEVER PURCHASE EVER AGAIN.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Natalia,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth
I love the shoe quality. I still have shoes I've order about 15 years ago still in great shape. I wish I could link my old account so that I can get my points back, but I'll get there again.
Date of experience: April 2, 2024
Hello Barbi,
Thank you for taking the time to leave a review and your feedback about your account is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I bought 4 items and 2 had manufacturers damage. I am so disappointed because I really loved how they fit. Shoedazzle needs to package items with rhinestones better.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Shamara,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The website is so bad! There's not even a place to write complaints or anyone to assist. I tried the chat feature but it never connected. I need my shoe or atleast refund my money please!
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Kiruthiga,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I've often ordered from ShoeDazzle and always been happy with the product, (size, quality, selection available) the delivery speed and the customer service.
Date of experience: April 3, 2024
Hello Heather,
We're glad you’re enjoying our products and delivery timeframe! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I always order from Shoe Dazzle and i'm always happy for the quality of the items whether is a purse a suit, a coat or shoes is good quality and even better price
Date of experience: April 3, 2024
Hello Kimberly,
We're glad you’re enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My items I bought is awesome 😊 Thank you! I'm very happy with my orders. I haven't bought anything from Shoedazzle in a long time, I so glad I did this time. Thank you Shoedazzle.
Date of experience: April 3, 2024
Hello Kimberly,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
The styles provide the right attitude, sexy and sophisticated...Everything in Shoe-dazzle is Awesome! I love it all!
Date of experience: April 16, 2024
Hello Veronica,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Great experience. Worked well, bought a weekend bag for a trip excellent quality couldn't be more pleased.
Date of experience: April 21, 2024
Hello Colette,
What an awesome review! We are grateful to hear your honest feedback about the Logo Bowling Weekender and your experience with our website. Members like you always inspire us to do our best. And so it becomes our prime duty to keep our members satisfied. Thank you, and we value you!
Best,
Bonnie
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Jean,
We're glad you enjoy our unique styles and selections! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth