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Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
Proactively asks for customer feedback
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It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
Good quality and speedy delivery. I will definitely buy again
Date of experience: November 1, 2021
Everything was intact and looking good in this order.
Date of experience: November 1, 2019
Hello Evelyn,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
XO,
Daniel
Always on time, The best quality shoes for your buck!
Date of experience: January 19, 2022
Hi Loving,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Problem solved and answered all my questions timely I liked her patience
Date of experience: January 19, 2022
Hello May,
Thank you very much for such a great review! We work hard to provide the best service that we can for our dear members. Have a wonderful day!
Best,
Renz
4 months still no order this the worst experience I had with shoe dazzle
Date of experience: March 1, 2021
Hello Donita,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
Love shoedazzle! Great selection of shoes, clothes
Fit nice, jewelry is beautiful.
Date of experience: March 1, 2021
Hello Beverly,
Great feedback! The team here at Shoedazzle is so thrilled to hear such good feedback, and we're proud to be one of the best sources of shoes, handbags, and clothing!
Stay Awesome!
Best,
Bella
Still haven't got my package and everyday it shows to be deliver that day
Date of experience: February 3, 2023
Hello Jami,
We appreciate the feedback you shared regarding your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love my new strappy shoes! Perfect with a mini dress
Date of experience: July 1, 2020
Hello Jessica,
Wow! We love to hear that you are happy with your first purchase from us! We aim to provide you with products that are not just best in style but with great fit and quality.
Best,
Nelle
Love my shoes! All true to the fit! Will be ordering again!
Date of experience: January 4, 2023
Hello Marquita,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Website is user friendly. I enjoy had an enjoyable experience
Date of experience: January 5, 2023
Hello Dominique,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Received items in timely manner, affordable prices
Date of experience: January 5, 2023
Hello Vanessa,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. At Shoedazzle, we try our best to provide the best service and unique style at an affordable price!
Best,
Mary
Usually, I hate customer service but Princess was friendly and helpful.
Date of experience: January 9, 2023
Hello Mickeeta,
Thank you very much for such a great review! We work hard to provide the best service that we can for our dear members. Princess is always going above and beyond, and we will make sure to share your praises with her.
Best,
Renz
One pair of the boots I wanted was no longer available.
Date of experience: January 4, 2023
Hello Veronica,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Simple with no hassle will definitely be ordering again order arrived at on time
Date of experience: January 4, 2023
Hello Sonya,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Very fast delivery on time love all my stuff that i ordered
Date of experience: January 4, 2023
Hello Susan,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Delivery was quick, boots are well made, warm, good quality. Exactly as described im very satisfied
Date of experience: January 10, 2023
Hello Raven,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
My items always arrive fast and in tact. That's what keeps me coming back to Shoe Dazzle.
Date of experience: April 20, 2022
Hello Char,
We're glad that you are loving your purchase and delivery process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
All look very nice but not true to size. Can't even wear them.
Date of experience: April 19, 2022
Hello Sarah,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with us with our sizing. We’ll be sending you a private message right now. Thanks!
Best,
Clark
I like the style, this was my first time buying an item online and it eas a good experience
Date of experience: April 19, 2022
Hello Anna,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I like the shoes! Got short rain boots which work perfectly for my walk.
Date of experience: November 4, 2019
Hi Kate,
We appreciate you taking the time to write a review! We always strive to provide stylish, affordable items for VIP Members like you! We look forward to assisting you more.
Xoxo,
Kobe
The product is excellent. Never had an issue. Not once!
Date of experience: March 5, 2022
Hello Ricardo,
Thank you for the kind words that you said about the products we have here at Shoedazzle. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience!
Best,
Mary
Great customer service with quality products for affordable price
Date of experience: May 5, 2023
Hello Annettia,
Such a fantastic review! Thank you so much for the overall favorable comments! You should only receive the greatest services. Enjoy yourself when shopping in ShoeDazzle! Have a pleasant day!
Best,
Lia
Never had a bad experience. The shipping is always on time
Date of experience: May 5, 2023
Hello Jazmin,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Yes I used my points for the purchase but also got charged full price.
Date of experience: June 7, 2021
Hello Britta,
Thank you for writing a review regarding your credit usage. We will contact you within 48 hours for further assistance.
Best,
Nelle
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Amanda,
Thank you so much for the awesome feedback! We are happy to know that you had a great experience and love our products and services! Have a great day!
Best,
Nelle