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Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
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It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
Ordered the shoes and 20 days later still havent arrived
Date of experience: March 21, 2023
Great purchase and timely delivery! Fits true to size. Outstanding prices
Date of experience: March 21, 2023
Hello Monique,
We're thrilled to hear you had a positive shopping experience with us! We make every effort to provide great products and services! Have a wonderful day!
Best,
Allison
I've never had a bad experience with any of my orders. Shoe Dazzle processes and ships for quickly.
Date of experience: March 21, 2023
Hello Melody,
We're delighted to hear you enjoyed your shopping experience with us! We are always looking for new ways to provide services that will meet the needs of our members, including yours.
Best,
Allison
There is a ugly fold on front area of boot and I rarely where them the crease appear too soon
Date of experience: March 8, 2021
Hello Kelley,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Always a good experience when ordering from shoe dazzle
Date of experience: March 27, 2023
Hello Tereana,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Didn't know it come so fast and the size was perfect
Date of experience: February 20, 2023
Hello Siya,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Always helpful whenever l call. One of the best online shop
Date of experience: February 20, 2023
Hello Regina,
We appreciate your positive comments about our Member Services Team. You should only receive the greatest services. We hope you will always have a great experience with us in the future! Have an awesome one!
Best,
Lia
It was fine, very difficult to find shoes I like in my size that were on sale.
Date of experience: September 2, 2020
Hello April,
Thanks for writing a review! We are sorry to hear if you have a hard time finding shoes in your size. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Charge me 2 times, they took extra money from mu account
Date of experience: September 1, 2020
All my purchase have been great. Good quality fast shipping
Date of experience: February 18, 2023
Hello Dina,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
Saddened, because I have been happy with all of my other purchases
Date of experience: February 17, 2023
Hello Tambrina,
We appreciate the feedback you shared regarding the sizes of the items we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I ordered over a week ago and still haven't received my package
Date of experience: February 19, 2023
Hello Lynzee,
It is with great regret that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I have purchased before so basically is the same experience nothing has changed.
Date of experience: November 26, 2022
Actually using 1 pair as slippers. Perfect warmth.
Will buy from here again
Date of experience: November 26, 2022
Hello Dawn,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Infectious temptation, uncontrollable desire. You can't just buy one
Date of experience: February 2, 2023
Hello Raushanah,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
All my shoes I've purchased from Shoedazzle are awesomely cool. Size and fit accurate.
Date of experience: March 1, 2020
Hello Anthonet,
Amazing! Thank you very much for sharing your wonderful experience with Shoedazzle! We're happy to hear that you love your purchase and everything fits well! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
Made my purchase has more than 2 weeks and still do not receive it.
Date of experience: November 25, 2022
Hello Karina,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love my boots and the app is a great way to order!
Date of experience: March 1, 2020
Hello Cherita,
Awesome! We're happy to hear you love your boots! It’s also great to read your feedback about Shoedazzle and we aim to provide the best services with other app users! Have a wonderful day!
Best,
Nelle
Best everything including their customer service... will forever recommend shoe dazzle
Date of experience: March 1, 2020
Hello Florina,
Wow! We're so overjoyed to hear that you're extremely satisfied with our customer service! We thank you for sharing us with your friends and family! Stay fabulous!
Best,
Nelle
Came on time and boots fits perfectly!
Can't wait to shop some more!
Date of experience: January 13, 2023
Hello Jemalyn,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
My boots were very comfortable I would definitely buy more shoes from there
Date of experience: January 13, 2023
Hello Bethann,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Got 4 different deliveries 2 pair were not wide calf!
Date of experience: March 1, 2020
Hello Renee,
Thank you for sharing your feedback! We're sorry to hear that you shoes are not wide calf! Your feedback is important and we'd like to make things right. Our Member Services team will email you within 48 hours to assist you further.
Best Regards,
Nelle
This is the worst shoes I ever brought in my life never again
Date of experience: November 25, 2022
Hello Javonda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Representative was kind and very helpful. Received my exchange in a timely manner.
Date of experience: November 26, 2022
Hello Elmina,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Awesome Boots,they look great.My wife loves them.They arrived on time.
Date of experience: November 25, 2022
Hello Jason,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Michael,
Thank you for bringing this to our attention. Your feedback about your order will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison