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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.7 stars from 7,973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    344
  • Value
    356
  • Shipping
    361
  • Quality
    346

Proactively asks for customer feedback

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Positive reviews (last 12 months): 64.5%
Positive
555
Neutral
32
Negative
274
View ratings trends
166
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How would you rate Shoedazzle?
Top Positive Review

“Size to small.”

NiNi B.
11/21/24

It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.

Date of experience: 11/11/24
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Top Critical Review

“Too much time wasted”

Betty V.
12/3/24

I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.

Date of experience: 11/23/24
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Reviews (7,973)

Rating

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Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user bettyv1283
California
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.

Tip for consumers:
I did keep the gray slides. They are very soft and comfortable.

Products used:
Gray slippers

Service
Value
Shipping
Returns
Quality

Date of experience: November 23, 2024

Thumbnail of user melanien344
Canada
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I ordered three Boots and only two came

Very disappointing it also said they were $10. The breakdown was not $10. It seems like a scam to me. I'm still waiting to hear back where my pair of shoes are.

Date of experience: November 8, 2024

Thumbnail of user ninib14
Washington
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.

Date of experience: November 11, 2024

Thumbnail of user maid54
California
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

It's been almost 2 weeks and I have not received my order. The tracking information says "Awaiting Carrier Pickup", which implies that it is still at the original location. I am very dissatisfied because I was hoping to wear the products by now.

Date of experience: November 11, 2024

Thumbnail of user jeanineb88
South Carolina
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I have a package that's been stuck at Fed Ex. I spoke to Fed Ex to see when it would show some movement and they were unable to help-it was truly an exercise in futility. I contacted Shoe dazzle and explained the situation. After seeing the same shipping information as me, they advised that most shipments are delivered within 6-14 days and if my shipment didn't arrive by a certain day to let them know. Lo and behold, an email arrived the following morning showing my package to be delivered the following day. I'm giving four stars for Shoe Dazzle to have FedEx do their jobs, but until I have package in hand, I'm reserving judgement

Date of experience: October 9, 2024

Thumbnail of user aundreah19
Virginia
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I love Shoedazzle for the sales alone. The quality of the product just makes me that much happier with my purchases. I bought 8 pairs of shoes. Ridiculous! Who does that?! I do. Every time there's a sale. I haven't ordered in a little while and forgot to change my address since moving. I contacted customer service and they got it straightened out for me quickly. I got my shoes a couple days later. Extremely fast shipping! This whole buying experience is what it should be like with every company.

Date of experience: November 8, 2024

Thumbnail of user cathyg931
California
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Excellent looks and fits like a glove. I went on a little 2 mile hike in the Sonoma mountains walked through wet grass and crossed a couple of overflowing creeks without any moisture. These shoes fit the bill, totally dry feet. 5 stars rated I will be using these shoes throughout the entire winter

Date of experience: December 9, 2024

Thumbnail of user christinat846
California
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Been with them for years and years. Never had a problem with buying, returning,refund or delivery. I love their shoes.for old and young even kids. Have not bought shoes from any other store but ShoeDazzle all these years.

Date of experience: October 9, 2024

Thumbnail of user lorip1430
Michigan
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

I highly recommend everyone to purchase those shoes & boots. Love it when they were on sale for $10 or 15 dollars. I definitely will order again. I just received boots last week and so comfortable and stretch. I loved 100%

Date of experience: November 20, 2024

Thumbnail of user jeanannf2
New York
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I've been a member of ShoeDazzle for years and have never had a bad experience with any of the items I have purchased. This last sale was awesome. $15 Boot Sale got me 2 very comfortable pair of boots for just over $30, tax included. They are super cute and very comfortable. I'm about to purchase 2 more pair.

Date of experience: November 8, 2024

Thumbnail of user denisem3728
Canada
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Got 2 pairs of boots they came late and didn't fit so had to send them back at the beginning of October and still haven't heard anything back yet and haven't been refunded either over a month now been waiting was 68$ 😠

Date of experience: November 6, 2024

Thumbnail of user michaelc10228
Pennsylvania
1 review
0 helpful votes
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November 20th, 2024
Verified purchase
• Updated review

Very nice selection of products. Exactly as advertised, colors colors were perfect.

Delivered when promised and packed very well.

Been buying from shoedazzle since 2015 and never disappointed.

Thank you

Date of experience: November 10, 2024

Great product
June 17th, 2024
Verified purchase
• Previous review

My daughter loved the bag I bought for her. Exactly the same as the picture online. I was so satisfied I purchased a 2nd one.

Date of experience: June 7, 2024

Thumbnail of user amies86
Maryland
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I never agreed to sign up for whatever VIP services they were offering. I just bought shoes. But sure enough, a $49 charge showed up after I purchased the shoes. They did refund it, but I think it's shady practices. If you're a good service, you don't have to trick people into using it.

Date of experience: October 14, 2024

Thumbnail of user amberm1319
California
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

WOW Shoedazzle is absolutely one of the best sites to shop on, especially the main course; Shoes. All kinds of shoes, from boots to slides, stiletto's to pumps and so on, anyone would love this site. Its very organized and well put together then most of them see.

Date of experience: October 12, 2024

Thumbnail of user terriw870
Wisconsin
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

Very cheaply made. Won't withstand a winter, even if they are waterproofed. Cancelled subscription. I can buy better shoes in retail stores for same price and not have to wait for them to come. Delivery was awful. Did not place order as requested

Date of experience: November 8, 2024

Thumbnail of user marlas260
California
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

I've been a member since 2017 and my receipts will tell you I absolutely loved shoedazzle. The price increase, while expected, actually came with a decrease in value. Not only are they not combinable for their dollar value but the vip prices are still lower than the price of a credit. That takes away the benefit of being a member. Also the curated bundles are hit or miss. The shoe styles have become redundant and less unique than they once were. The clothing sizing is not always accurate anymore and some pieces are not as depicted on the site by look of the material. Lastly my last few purchases have had shipping issues. My overall experience has declined with this company. As someone who once promoted the brand proudly, I still tell people it's good to build a shoe wardrobe but it seems better to take advantage of the sales rather than become a member.

Date of experience: October 30, 2024

Thumbnail of user idikaa
Washington
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

My order just being delivered has been a hassle...3 days in a row there has been an issue

One day the carrier put gate code needed exception
I have no gate code...it's a house

Next one unable to deliver - purchaser not home
Well I work conveniently from HOME...was home all day --- no bell was rung.

And again package delay text

Date of experience: August 23, 2024

Thumbnail of user annl2071
Pennsylvania
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

I saw this ad and decided to follow up on it. I'm so glad I did. They are wide width and fit great. There is a heel but it's chunky so I won't have falling issues. Very pleased with this. It's so hard to find shoes/boots for wide feet.

Date of experience: November 20, 2024

Thumbnail of user kizmetp
Texas
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

My experience with Shoe Dazzle was great! I got a beautiful pair of boots at a discounted price as a VIP member. I love being able to skip the month for a purchase with out being charged. Thanks again, and i will be ordering again soon!

Date of experience: September 5, 2024

Thumbnail of user susans6940
Texas
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

It was very easy to shop, order and check out.
I receive emails regarding any percent off with discounts
Whenever I need help I recieve a solution by phone or chat.
The staff whom Ive spoken to were able to satisfy and resolve any issues.

Date of experience: September 3, 2024

Thumbnail of user kamilahn1
California
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I recently purchased the knee high boots with pockets. They are amazing, comfortable, stylish. It was my first purchase, so I paid just $10! I received my order much earlier than expected, it was earlier than they had estimated time of delivery as well. My overall experience with Shoesazzle has been great! I would recommend that anyone to at least take advantage of first time purchasing deals!

Date of experience: September 9, 2024

Thumbnail of user onyinyee4
California
2 reviews
0 helpful votes
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August 30th, 2024
Verified purchase
• Updated review

Shopping is always easy for me. I like that my size is already pre-saved which makes it easier to narrow it down for me. The customer service rep was very helpful when I needed help with ordering and returns.

Date of experience: August 20, 2024

Easy to shop
July 15th, 2024
Verified purchase
• Previous review

It was very easy to shop the website. My size is already stored and I like that some of the reviews had pictures.

Date of experience: July 5, 2024

Thumbnail of user audrad73
Pennsylvania
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Representative was nice but took a long time to process. Shoes were mailed back 11/1 for an exchange, messaged 11/10 since tracking was still saying they weren't received. I feel they wouldn't have processed without my contacting them.

Date of experience: November 12, 2024

Thumbnail of user cartinam1
Georgia
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

My order was sent to the incorrect address, and the CSR was very nice and on point with getting a 2nd order out. There was not back and forth issue or anything, just let's get this reordered for you. Awesome CS.

Date of experience: October 15, 2024

Thumbnail of user louisseg2
Maryland
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I really enjoyed my 1st purchase with Shoedazzle. It entices me to keep buying for more shoes! Thank you for simple making it easy to order and for the wonderful perk with my 1st order. Please keep us getting excited every single time we visit your website and every single time we purchase the shoe that will make our day simply AMAZING! Thank you for everything that you do for your customers!

Date of experience: November 8, 2024

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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