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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
557
Neutral
33
Negative
283
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,992)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (739) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user irisf41
California
3 reviews
0 helpful votes
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January 12th, 2025
Verified purchase

I've been very pleased with my purchases from Shoe Dazzle. Good quality, great variety of shoes and other products and prices. The delivery is great and fast. The customer service team is great as well.

Date of experience: January 2, 2025

Thumbnail of user cathyg931
California
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Excellent looks and fits like a glove. I went on a little 2 mile hike in the Sonoma mountains walked through wet grass and crossed a couple of overflowing creeks without any moisture. These shoes fit the bill, totally dry feet. 5 stars rated I will be using these shoes throughout the entire winter

Date of experience: December 9, 2024

Thumbnail of user corrinacrystal84
Texas
1 review
0 helpful votes
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December 23rd, 2024

Ordered boots booties and a sweater dress for christmas party tomorrow. I ordered dec 1st had 4 diffrent arrival dates. So the 5 people who barely know English told me tomorrow they will be here by 10pm.

Event starts at 2pm. I'm not going. Thank you for not only making this 1st time customer cancel their vip and when the do decide to get here I will be returning or reselling. I give 5 thumbs down 👎 Even though they attempt to be so very sorry they are not.

Tip for consumers:
I will NEVER do any business with this company.

Products used:
None

Date of experience: December 13, 2024

Thumbnail of user tacob6
California
1 review
0 helpful votes
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December 18th, 2024
Verified purchase

Idk what the problem is but this place is very disorganized and uneducated. I returned shoes weeks ago in exchange for size and waited patiently until now since I see it's still on hold. Now they are asking for proof that it was returned! After I confirmed the return was received I threw away the receipt. So I guess they do t know what to do now since they can't fond the "happy return" that's turned out to be sad and frustrating!

Date of experience: December 8, 2024

Thumbnail of user christinab2680
Washington
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

I ordered a size 9 toddler in gold. I is too large.
Wanted to exchange for a size 8 toddler in gold. No option to do this. Thus, it required quite a significant increase in price. I may just return all together

Date of experience: December 10, 2024

Thumbnail of user elizabethe1215
Florida
2 reviews
0 helpful votes
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December 19th, 2024
Verified purchase

Beautiful white clogs for the yard and walking my dogs. Very happy with them. So pretty. Almost too pretty to wear. I loved putting the charms on. Thank you.

Date of experience: December 9, 2024

Thumbnail of user gabrielar264
California
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

This email is my school email i have not ordered anything or subscribed. I can not use this email for personal outside of school. Please send receipt. I wish to unsubscribe.
Thank you

Date of experience: January 2, 2025

Thumbnail of user richardy1392
West Virginia
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Order correct, got complete order, order came on time. Items were top quality you can't wait to do it again next year. Love this product, amazing quality. Thanks Richard.

Date of experience: December 9, 2024

Thumbnail of user lindas11139
Washington
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

I found these Dolce Vita boots at a much better price than the high prices at the mall. So glad I discovered them here—I absolutely love my new boots!

Date of experience: December 9, 2024

Thumbnail of user bettyv1283
California
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.

Tip for consumers:
I did keep the gray slides. They are very soft and comfortable.

Products used:
Gray slippers

Service
Value
Shipping
Returns
Quality

Date of experience: November 23, 2024

Thumbnail of user rhondaa490
Georgia
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.

Date of experience: November 26, 2024

Thumbnail of user lorip1430
Michigan
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

I highly recommend everyone to purchase those shoes & boots. Love it when they were on sale for $10 or 15 dollars. I definitely will order again. I just received boots last week and so comfortable and stretch. I loved 100%

Date of experience: November 20, 2024

Thumbnail of user ebonyj127
New Hampshire
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

First I was told my credits expired and there's nothing that can be done.
When I said wrong answer I was told "let me check".
I was offered $10 on each credit- $60 of the $300 I paid.
I said my cash didn't expire that doesn't seem right. I need a supervisor.
Again, let me check…
The rep said we could send a paper check but it'll take 4-6 business weeks. I said "that's fine" 4 different times and she repeated "4-6 BUSINESS weeks and it's a PAPER check' as if I was going to change my mind. I told her that's fine please send the check.
It's only been two weeks. Hopefully I'll be able to follow up in another month and say I received my money back!

Date of experience: November 20, 2024

Thumbnail of user theresap1594
Pennsylvania
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

It took two weeks for my shoes to come from California to Pennsylvania. Actually, I still haven't received them yet... For the past 3 days, Fed Ex has been stating that the scheduled delivery date is for that date, but still no boots yet. According to my updates, my package has been in Pennsylvania at the same location for 24 hrs now. This is ridiculous.

Date of experience: November 23, 2024

Thumbnail of user timikaw4
Pennsylvania
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

My package was delivered to a different address
When I saw the delivery picture and told them that was not my house. They said they will investigate I never heard back. It's been almost one month now. SMH

Date of experience: November 20, 2024

Thumbnail of user annl2071
Pennsylvania
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

I saw this ad and decided to follow up on it. I'm so glad I did. They are wide width and fit great. There is a heel but it's chunky so I won't have falling issues. Very pleased with this. It's so hard to find shoes/boots for wide feet.

Date of experience: November 20, 2024

Thumbnail of user terrieh174
New York
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

The shoes came properly. They were little too big. I returned them, but have yet to receive the replacement.

Date of experience: December 11, 2024

Thumbnail of user evah430
Mississippi
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The whole process was super easy and fast. Super fast shipping especially for this time of year, Christmas season!

Date of experience: January 1, 2025

Thumbnail of user ninib14
Washington
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.

Date of experience: November 11, 2024

Thumbnail of user aundreah19
Virginia
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I love Shoedazzle for the sales alone. The quality of the product just makes me that much happier with my purchases. I bought 8 pairs of shoes. Ridiculous! Who does that?! I do. Every time there's a sale. I haven't ordered in a little while and forgot to change my address since moving. I contacted customer service and they got it straightened out for me quickly. I got my shoes a couple days later. Extremely fast shipping! This whole buying experience is what it should be like with every company.

Date of experience: November 8, 2024

Thumbnail of user michaelc10228
Pennsylvania
1 review
0 helpful votes
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November 20th, 2024
Verified purchase
• Updated review

Very nice selection of products. Exactly as advertised, colors colors were perfect.

Delivered when promised and packed very well.

Been buying from shoedazzle since 2015 and never disappointed.

Thank you

Date of experience: November 10, 2024

Great product
June 17th, 2024
Verified purchase
• Previous review

My daughter loved the bag I bought for her. Exactly the same as the picture online. I was so satisfied I purchased a 2nd one.

Date of experience: June 7, 2024

Thumbnail of user jeanannf2
New York
2 reviews
0 helpful votes
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November 18th, 2024
Verified purchase

I've been a member of ShoeDazzle for years and have never had a bad experience with any of the items I have purchased. This last sale was awesome. $15 Boot Sale got me 2 very comfortable pair of boots for just over $30, tax included. They are super cute and very comfortable. I'm about to purchase 2 more pair.

Date of experience: November 8, 2024

Thumbnail of user shaleenb5
Canada
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

I ordered the sable flat boots from Shoe Dazzle and the delivery was quick and oh talking about the quality it was just top notch. The boots fit me perfectly and I absolutely love it so muchh it looks bomb and I can't wait to get another pair of shoes. Thank youu.

Date of experience: November 22, 2024

Thumbnail of user assatab1
Virginia
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

Great experience. Shipping was a little delayed but not their fault. All my shoes fit. No complaints. I went up a size and glad I did. I will definitely order again.

Date of experience: November 26, 2024

Thumbnail of user louisseg2
Maryland
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I really enjoyed my 1st purchase with Shoedazzle. It entices me to keep buying for more shoes! Thank you for simple making it easy to order and for the wonderful perk with my 1st order. Please keep us getting excited every single time we visit your website and every single time we purchase the shoe that will make our day simply AMAZING! Thank you for everything that you do for your customers!

Date of experience: November 8, 2024

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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