- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
I love purchasing from shoe dazzle. The shoes are unique and reasonably priced. They have a eclectic variety to chose from so everyone can find something they like. It is very easy to return or exchange items that don't work out.
Date of experience: September 22, 2022
I've been shopping at Shoedazzle since 2013. I've never had any issues of problems. I just wish items get restocked if it's in high demand. Birthday incentives would be nice & 5, 10, 15, & 20 year anniversaries were celebrated.
Date of experience: May 4, 2023
Hello Soraya,
We appreciate the feedback you shared regarding the availability of our products. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
The below the knee boot had black marks on them in several spots. Don't have time to send them back for another pair at this point because shipping took longer than I expected being shipped through FedEx
Date of experience: February 20, 2023
Hello Carolynn,
It is with great regret that we received your feedback regarding the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Horrible customer service. I bought a pair of shoes last year BEFORE Thanksgiving... fast forward to now, still haven't received my refund! All they do is give you the run around, refuse to provide information requested, the list goes on and on! Stay away from this company!
Date of experience: May 22, 2018
Hello Brittany,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
I end up keeping it for my rewards on the lucky chance I can order things but sadly I'm a common shoe size so it's very rarely actually in stock. Most days shopping with you is disappointing! Other then that, I do like your quality and comfort of your shoes.
Date of experience: January 5, 2022
Hello Megan,
We're sorry to hear about your recent experience with the availability of our items online and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
Ordered these boots though not certain of how they'd look quality-wise, especially because of the low price. But I can honestly say they exceeded my expectations! Well-made and beautiful! So glad I made this purchase!
Date of experience: January 5, 2023
Hello Hamilton,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at ShoeDazzle try our best to provide the best service and unique style at an affordable price!
Best,
Mary
I have been with ShoeDazzle for almost eight years and have never had an issue. Any issues were due to me not ordering the correct size. Shipping is fairly fast considering the current world situation.
Date of experience: July 15, 2022
Hello Marie,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Shoedazzle operates a fraudulent model of return and exchange policy.
All items returned for exchange has not been released despite reaching their warehouses.
I will soon be deleting my account with Shoedazzle.
Date of experience: September 18, 2022
Hi Nkechi,
Thank you for providing feedback on the returns and exchange policy! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
I ordered 5 pairs of shoes in the same size I always do, 8.5, and all were too big.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Kelley,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Shoe came and was damaged they sent me a new pair and got here in time for my event
Date of experience: April 4, 2024
Hello Jeremy,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I love this travel bag. It is very roomy and gives a polished look. I really like Shoe Dazzle.
Date of experience: April 3, 2024
Hello Gail,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
The shoe quality is what you pay for, so don't expect a pair of louboutin heels. In my opinion they're not all that bad and really cute styles. As for their customer service, if you handle the situation politely they will gladly cancel your account as they did mine as well as refunded the monthly VIP credit of $39.99 within a couple days since I'd forgotten to "skip the month" with no problem whatsoever.
Date of experience: July 16, 2015
ShoeDazzle has really nice shoes and good prices if you buy at the right time. The only reason I didn't give 5 stars, is because a lot of the pumps are not comfortable and could lead to health problems with your feet or back. The design team needs to work on this. The quality is also not great but okay for the price.
They however have excellent customer service.
Date of experience: November 3, 2022
Hello Nkechi,
We appreciate the feedback you shared regarding the item that you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Ordered some clothes. Came in great condition, but 3 items were to big. The lovely customer service rep assisted me pleasantly and was a joy to speak with. She helped me exchanging for XS and Shoedazzle I love you.
Date of experience: November 1, 2021
Hello Kandi,
Awesome! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!
Best,
Nelle
Got the red Delia size 11. They fit perfectly and have worn them all day/night several times already. They look great with almost any outfit and are very comfortable for a thinner heel was expecting a little discomfort after hours around town but they are just as easy walking as any/all of my thick block/chunk heels
Date of experience: November 6, 2022
Hello Joe,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your heels! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Love the product, received many compliments. However, the delay in shipping was a factor, not sure if i would receive in a timely manner but all worked out well. Did not like to pay one extra dollar to view the shipping/tracking route. This can be taken off or site should provide information on tracking shipments.
Date of experience: September 20, 2022
Hello Lisa,
Thank you for sharing your experience with our products and the delivery of your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the selection and variety, however, my shopping on shoedazzle and justfab feels rushed because things only stay in your bag for 30 min so when Im still perusing I lose items and sometimes cant find them again!
Date of experience: May 8, 2023
Hello Chicarra,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Your feedback about our delas/promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Sizes are either too small or too big I'm an 8.5. Returns are difficult. Using the money they take out of your account has to equal or exceed 1 credit so you can't make a purchase under 49.95 or you pay cash even though I have hundreds in credit. Customer service is not knowledgeable and just repeats ignorance if they don't know the answer. Avoid the VIP membership or don't shop here. It's trash
Date of experience: November 25, 2022
Hello Gloria,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've never had a problem with Shoedazzle orders or deliveries and I understand about the current Pandemic situation however it is taking way longer than normal. I may rethink my membership and cancel until things settle down a bit!
Date of experience: June 1, 2020
Hello Ronschall,
We are saddened to know that you are thinking of going away. We will be contacting you within 24-48 hours to assist you further.
Best,
Dean
Shoedazzle does not stop paying without purchase on my credit card it has been 2 months in a row that it is done... I made a complaint with supporting evidence and they never responded...
I'm never going to buy again at this place. I bought 1 time and it's over.
Date of experience: April 19, 2022
Hello Sylvie,
Thank you for sharing your expereince regarding the monthly credit charge. You opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
I've been a customer with shoedazzle for years! I've always loved their shoes. The quality and style are amazing as always but unfortunately the site has become less user friendly over the years. I cannot use my favorites page. For some reason it never loads or saves new favorites. Skipping monthly is a chore when I am not given a reminder like other sites do. The new credit system gives me a bit more freedom at checkout but I noticed it will not apply all credits I have until I spend a certain amount. I hope they focus on the website functionality in the future so I can shop with a bit more ease! I would love a functioning app too instead of always needing to use a browser
Date of experience: April 4, 2023
Hello Ashley,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our website, skip-the-month feature, and credit system. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I used to subscribe to this website a few years ago and I feel like there was several more options for wide width styles then. There isn't much now. Also they're constantly running sales, so it's not like you can really use your monthly credits anyway.
Date of experience: January 5, 2022
Hello Kaitlin,
We are sorry to hear that you were not satisfied with the availability of the items we have online. Our Member Services Team will contact you within 48 hours for further assistance.
Best,
Lia
Shoe Dazzle gives you the cutest shoes at the best prices- always having sales and discounts for VIPs. Their selection variety is extensive and changes often enough to keep things interesting but your favorites stay long enough that if you're on the fence about an item, it's generally still there when you decide to go back and get it.
Date of experience: August 10, 2022
Hello Ariel,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I got these boots for my friend and she loves them! She's excited to wear once fall hits. It never fails something goes wrong when I'm trying to order. When I apply something in my cart the price doesn't match up with what's on the description page. So then I have to call. I swear they act like they don't know what they're doing. 25 minutes later they finally are like plz hold let me talk to a supervisor Then the issue is resolved. Lol Then, still more issues! My sandals were on sale & my 2 pair of boots were also on sale. Well, you can't put both sales in your cart. You have to purchase them separately, which is ridiculous. I just get tired of all the rules & stipulations. Not to mention the price for your monthly membership went up. I should quit, but like I said they get such unique styles in. To be honest, I would never pay the reg. Prices on most of these shoes or clothes! That's why I wait for the big sales. Thank you
Tip for consumers:
Wait for the sales! :)))
Products used:
Shoes
Date of experience: September 19, 2022
Hello Lauri,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our prices and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I live in Canada... and I haven't had to pay COD or any extra charges beyond a small shipping fee. I like the products they carry I find they're usually ahead of trends... I have a necklace like Caroline on Two Broke Girls and that was before the show started (I've been a member for ages). Service is decent and I only had one issue with a pair of shoes that were shipped with a small rub mark on them (am sure this happened during shipping). They gave me a store credit that I plan to buy some summer sandals with. I love that they're coming out with more designs that are either flats or low heels as I'm on my feet all day and unable to wear heels because of it.
Date of experience: February 4, 2014
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Rose,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia