Shoedazzle has a rating of 3.7 stars from 7,974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.
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It was easy to exchange online... quick and simple, no hassle! The main issue right now is I'm not sure if they've received the return so I can keep an eye for when my exchange will be shipped. I returned the shoes that same day I received them and still nothing. Better communication would be greatly appreciated but since I've been a member, I've had nothing but superb customer service and pleased with every purchase.
I sent back the same shoes multiple times one size 7 runs extra small and tight but when I order it in the wide size it was extra large, there is no in between. It took me a month to get my first order because they had a problem with the delivery service. This happened twice so I just didn't look for anything else. And for the shoes that I've sent back I did not get my points back. So I cancel my VIP because it's just not worth it.
I paid for two day shipping and it took 4 days. Shoes did not fit properly either. I felt like the whole process was very dishonest and not at all courteous to me. I will never spend my money with this company again.
You will see a reply below where the company is pretending like my poor review bothers them and they are supposed to be contacting me immediately after sending that reply. That was a lie to make it look like they actually care.
Date of experience: June 17, 2022
I paid my money for a pair of boots, they cancelled with no explanation why. The order never said it had been cancelled I found out myself by checking my order after it was late. Then when I spoke to a representative, all they could say was we can give you 10 percent off another pair...
Very disappointing and dissatisfied.
Date of experience: October 1, 2019
I took a chance on this boot because it was a ringer for a similar style that Nine West is selling right now at triple the cost. I am extremely happy with this purchase. It looks great in person and it's even holding up for me while on vacation in San Francisco doing lots of walking. Knowing what I do now this is a great buy even if you have to pay full price (I didn't). If you can get it on sale that's all the better.
Date of experience: December 11, 2022
Hello Jmee,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
After the first wear the bottom was worn out as if they were 3 years old!
Decided I would still wear them for errands or something quick and then the buckle started giving out on the front.
Very disappointing! Such cute sandals
Date of experience: August 1, 2023
Hello Ebonie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your sandals. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I am in love with all of my ShoeDazzle pair of shoes. They run true to size and the material is not stiff, the inner sole mostly are very comfortable. I always get so many compliments when I wear any of them (specially the booties). I'll definitely always buy more.
Date of experience: January 5, 2023
Hello Yomairy,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Considering my current situation, shoedazzle has made it a little less difficult. I was able to purchase needed items at a very low price. I didn't even have a coat for winter. Now, I can layer the items I purchased to stay warm and not have to wear the same thing every day. Let's just say these prices were even better than Goodwill. I can not say anything negative about this company. It pays off to be a vip member
Tip for consumers:
Try signing up as a vip. Even if you have to skip a month or so, you'll still reap some benefits by remaining a vip member. My budget doesn't always allow me to shop every month.
Products used:
All of them.
Date of experience: January 5, 2023
Hello Jenetta,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
1) The VIP membership is a scam to get you to spend money because they exclude your $39.95 credit from being combined with the VIP sales. They reel you in with a great sale when you join, and then you can't participate anymore if you want to use your credit.
2) The ONE time I forgot to skip the month and called in to ask for a freebie (which I knew for a fact they did) I had to fight tooth and nail to get my refund when JustFab had literally just given me the same courtesy 5 minutes prior. The rep was super condescending and rude
3) The shoes are ok quality. They're not anything to get too excited about. In most cases, you can find better quality shoes for cheaper at other places from my experience.
Date of experience: July 2, 2018
Hello Chelsea,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy
I ran up into this website as young man who loves my girlfriend, I created an account because of her instantly, I knew she she will love it too. Without a doubt she did. I love my first purchase experience on here. It was fast and on time. The VIP part is the only I don't understand yet but I will learn more. It can be expensive but I think they have good quality products. Keep up the great work!
Date of experience: December 6, 2022
Hello Gerson,
We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Very low quality, uncomfortable, cheap materials. Negative option plans (auto pay without pre billing notice to back out) are generally scams, allow companies to charge customers for products consumers are later dissatisfied with... shoe dazzle uses this scam model. Company only provides credits for returns, so your only option if you fail to cancel your billing is to buy more low quality shoes. Just a lose lose to sign up for show dazzle.
Date of experience: May 1, 2020
Hello Emily,
Thank you for taking the time to share your experience with Shoedazzle! We are sorry to hear if you ran into some quality issues. We value your feedback! Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
I've belonged to Shoe Dazzle for approx 5 years. I have the cutest collection of shoes now in every color combination that i could ask for! Last winter l had to replace all my boots due to weight gain since my boots couldn't zip any longer. Shoe Dazzle has the most beautiful boots made for wide calves so l was able to wear beautiful boots which, like all their shoes, got me more compliments than l could count!
I would recommend Shoe Dazzle to every woman who loves shoes!
Below I'm showing how the pink pair go perfectly with my skirt. Also, people go crazy when i wear the red ones!
Tip for consumers:
If you have any questions, they are quick, kind and willing to help!
Products used:
Shoes and boots
Date of experience: February 2, 2023
I definitely recommend this website to anyone who likes shopping online and love shoes. This is one of my favorite websites to shop from. I am a VIP member and would say it's definitely worth it for $39.95 a month.
Date of experience: October 2, 2019
Hello Dinesha,
We value your feedback and appreciate your confidence in us. Counting you among our members is something for which we are especially grateful. Rest assured that we will continue providing unique and new styles for members like you. Have a fabulous day!
XO,
Ivy
If you want anything to be done with Shoe Dazzle, you have to do it yourself. I returned shoes to them one month ago and still no refund. I finally reached out to them and was told the system has not been updated with my return and it manually had to be processed. It will take 5-7 days to return my money on top of that a $5.95 restocking will charged for each item. Totally a waste. The shoes are nothing like advertised on their website.
Date of experience: December 13, 2016
For a pair of shoes that cost us $14, we were then charged $39.95 a month TWICE a month for a total of over $3,500 without realizing it. Most expensive shoes we've ever purchased! When we tried to cancel account, they made us stay on phone for over 2 hours and treated us horribly and were very reluctant to close account. Made us beg to close account for over 30 minutes! By end of call, my husband was screaming at them and threatened to call the best man from our wedding who is a state Attorney General to attack them. They finally relented and cancelled account but did not refund any money. These folks are the dregs of society!
Date of experience: March 4, 2017
My purchases came on time. Packaged so well.
I can't wait till I can wear my peak a boo booties.
My thing slipped are super comfy and look amazing.
My black boots are classy with the details.
Prices were terrific. VIP member.
Date of experience: February 1, 2023
Hello Tracy,
Thank you for the kind words that you've said about ShoeDazzle! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Mary
Shoes are unique and great quality. More selection of clothing would be nice, but I found some cute stuff. The shoes come in a nice Show Dazzle box, too. Customer Service is good. This company has a good shot of keeping customers.
Date of experience: March 21, 2023
Hello Michelle,
Thank you for providing feedback about your experience with product availability! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
They are very well made and affordable. They look and fit like a more high-end shoes. Their boots run true to size. And I haven't been dissatisfied with any of my purchases and I've been buying things for the Last 5 Years.
Date of experience: March 1, 2020
Hello DeShun,
Wow! We're happy to know that you've been a member for the longest time now! We sincerely appreciate you doing business with us! It's also nice to hear that all your shoes fit perfectly. We will make sure to continuously create products with the highest quality at a very reasonable price!
Best,
Nelle
It was a set up to take money out of my account every month and now I'm stuck in it. I'll NEVER order from this company again. But they'll get their monthly money from my account. So why should they care
Date of experience: February 17, 2023
Hello Bella,
Thank you for your honest review. We appreciate the feedback you shared regarding the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
They have amazing customer service! I've been a member for a few years now. I enjoy the updates on the new items and of course the prices are great! I had one issue before and customer service picked up, listened to the issue and resolved it same day! I'll definitely shop again & I always let ppl know where I got them from when complimented!
Date of experience: August 9, 2022
Hi Candice,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
I've ordered from Shoedazzle for nearly a year. I've only ever gotten 1 shipment incorrectly and it was only missing an item. They quickly corrected the error. I'm asked where I've gotten my shoes, accessories, or even clothing from and most are surprised when I tell them Shoedazzle. Great quality and fast shipping.
Date of experience: July 18, 2022
Hello Monika,
Thank you for taking the time to leave a review and your feedback regarding your order is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I have ordered shoes from this website without knowing their image. After that for some reasons I returned the shoes and It cost me $30.47 CAD... In return I got $3.41 refund... Is this for real? The customer service they give is bad. They will put your call on hold and never come back of they know they have to be answerable here... Their services $#*!ed me up every morning I have issues with them...
Date of experience: December 14, 2020
Hello Inderjeet,
Thank you for writing a review regarding the item that you return back to us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I thought it would be cool to get a $10 pair of shoes, but now they charged $40 on my card for a VIP fee that you pay every month and was never mentioned. They don't even deserve a 1/5 honestly. The zipper on the shoes broke the first time I wore them, not worth it.
Date of experience: January 6, 2016
I ordered a size 7 thinking it was in US sizing, since there was no label for the sizing and that's what I'm used to. It's 2 sizes too big and for some reason the site kept rejecting an exchange. It all worked out though; I gave it to my mother-in-law, they're super cute boots :)
Date of experience: November 22, 2022
Hello Sophia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I always shop here for shoes. I buy the ones on sale or when they have huge discount promotions. I also love how they have free returns or exchanges if something doesn't fit. In my opinion, their are standard for all of their shoes. After your first or second order, you'll be able to know your Shoedazzle shoe size
Date of experience: July 14, 2022
Hello Alline,
We are glad you are enjoying our products and promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I purchased these items for my bachelorette party your guidelines say 15 days Max I still haven't received anything, had to argue with multiple people, even had one tell me I'm wrong and he's not going to fix it. Items will now not be in time for the occasion I purchased them for. Worst purchase ever.
Date of experience: August 8, 2022
Hello Shanice,
Thank you for taking the time to leave a review. Your feedback about our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I love ShoeDazzle. This time I was trying to find a pair of potential wedding shoes. I got both shoes and the shipping for "free" just from my VIP membership that month. Every pair I've gotten is perfect, except one ran a little large and they didn't have the size I needed in stock. I was quickly given a credit for them. I also love you get credits for doing reviews! Shipping and returns are super fast
Date of experience: December 7, 2022
Hello Audrey,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Jazmyn,
It is with great regret that we received your feedback regarding our shipping policy. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia