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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.5 stars from 7,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 3rd among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.4%
Positive
552
Neutral
32
Negative
273
View ratings trends
168
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How would you rate Shoedazzle?
Top Positive Review

“Items arrived on time & shopping was easy”

Rhonda A.
12/6/24

Shopping the site is always easy. I did notice that one of the shoes came in a bag and not a box. I'm not sure if that is the way things will be packaged going forward. My order was super cute, but one pair needs to be returned because the space around the ankle it just way too big.

Date of experience: 11/26/24
See positive reviews
Top Critical Review

“Ridiculous”

Taco B.
12/18/24

Idk what the problem is but this place is very disorganized and uneducated. I returned shoes weeks ago in exchange for size and waited patiently until now since I see it's still on hold. Now they are asking for proof that it was returned! After I confirmed the return was received I threw away the receipt. So I guess they do t know what to do now since they can't fond the "happy return" that's turned out to be sad and frustrating!

Date of experience: 12/8/24
See critical reviews

Reviews (7,975)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (738) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (78) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user elenat71
Arizona
1 review
0 helpful votes
  • Send Message
January 17th, 2021
Verified purchase

I'm a VIP shoe dazzle shopper. Previous times when I've ordered from Shoe Dazzle I've never had a problem and they seemed to arrive rather quickly. This last time however, seems like its taking longer than usual? Is that due to the COVID pandemic? It's been about a week. I still have hopes that I will receive them but, if I don't I'll have to cancel my subscription. What a shame. (proof of purchase posted/minus my address of course)

Date of experience: January 16, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Elena,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user daniellef481
Mississippi
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

I ordered a pair of boots for my daughter signed up for the VIP program got the shoes for 10 or 15 bucks paid $15 for shipping to get them here sooner the first time she wore them she had horrible blisters from Just 2 hours of wearing them. A few days later I get a charge on my card for $50 for a happy membership that I was unaware of so redefined print know what you're getting into these people will unexpectedly charge your card won't give you a refund and when you cancel your membership they take away credits that they gave you. It's a total waste of money

Date of experience: November 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Danielle,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user anonymoush
Minnesota
1 review
1 helpful vote
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August 6th, 2014

Same story as the rest - shoes are very poorly made. One pair looked like it had fishing line holding the embellishment on - not in an unnoticeable way either. Neither pair I ordered fit correctly. It sucks to have to pay a $5.95 restocking fee for each pair, but at least I won't have to spend my refund on their crappy shoes. I asked to cancel my VIP membership so they had better follow through with that!

Date of experience: August 6, 2014

Thumbnail of user barbarab204
South Carolina
1 review
7 helpful votes
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January 6th, 2017

This is the biggest pain in the $#*! website I have ever had to deal with.
Like someone else said, I wish I could give them negative stars.
Don't waste your money and time... time because you can't get the monthly charges to stop, can't speak to a human at customer service after many minutes even over an hour... no human!
Horrible, continued lack of customer service!

Date of experience: January 6, 2017

Thumbnail of user alexiad27
Michigan
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

I love my shoes. They don't slip on the floor and they're not cheap. Does not feel like they're going to fall apart or rip. Great purchase over all. I will order from them again.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Alexia,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user donnar417
Pennsylvania
3 reviews
0 helpful votes
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January 7th, 2023
Verified purchase

I ordered a pair of furry boots. Received them yesterday and am in love! They are comfortable and pretty! I was wondering if shoe dazzle can provide any info to keeping them clean, white fur!

Date of experience: January 7, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Donna,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user faithw58
Texas
2 reviews
0 helpful votes
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September 30th, 2020

I've been a SD member for over 5 years. $39.95 a month for the past 5 yrs! It's a lot but it was worth it with the one time fee that (USED TO) include free shipping and taxes. After all these years as of 8/13/2020 I cancelled my membership... ShoeDazzle has now added an "import tax", sales tax AND you have to pay for shipping! By the time its all done, I paid $11.00 extra in fees! NOPE! What's the point in having a "membership" and turn around and add on extra fees@ the checkout. Goodbye SD. STAY AWAY!

Date of experience: August 13, 2020

Thumbnail of user nellep
Nelle P. – Shoedazzle Rep

Hello Faith,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user jenniferv1146
Minnesota
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Shoes are still a hit or miss even after my first few purchases I've had with shoedazzle.

-Customer service is great, props to those wonderful ppl
-Their shoe options are good
-Upkeep with trends are on point
-Rotating shoe options was a smart business move
-Fashion shoes are stylish
-As for quality control, good enough to bypass at a glance but not good enough to check if the shoes are symmetrical. I've received shoes with unequally sewed seams making them uncomfortable to wear, and refunding was not possible anymore. But I guess you pay for what you get. Would I buy from them again... 6/10

Date of experience: July 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jennifer,

Thank you for sharing your experience with our products and services. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user beckien3
Canada
1 review
1 helpful vote
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November 22nd, 2022
Verified purchase

I love shoe dazzle. They have an amazing selection and you can't beat their prices. Only think I'm not a fan of is that you can't use credits to pay for your full order (ex: taxes and shipping) I can do it over the phone with a sales rep but they need to allow it online as well. Other than that, I love everything else.don't shop anywhere else for shoes..

Date of experience: November 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Beckie,

Thank you for the overall feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at ShoeDazzle!

Best,
Mary

Thumbnail of user emmah707
Canada
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Picking out a pair was super easy as there's so much to choose from. They came in just over a week which I thought to be very fast. Will definitely buy from this site again!

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Emma,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user britainyr
Virginia
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

Shoedazzle has some decent finds on clearance but my credits cannot be used on those items. I can hardly find shoes over the minimum requirement that I actually like and would wear. I tried the purchase of a pair of camo pants recently and based on the measurements they should have fit, but they were still pretty snug and had no elasticity/stretch to them. I do think the return process is fairly easy but I still generally don't like to return merchandise if I make a purchase online I am so disappointed when it does not meet my expectations.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Britainy,

We are sad to know that you are not pleased with our products and credit system. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user aprilm950
California
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

I'm confused about an order I placed to exchange one pair of heels, to get a smaller size, same color& style. It went through, at first, but then I received an email saying the order could not be processed.? The other two pairs are great.

Date of experience: June 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi April,

Thanks for your effort in writing a review about your shopping experience. We always want to make your shopping experience as easy as possible.We will be emailing you right away for assistance.

Best,
Tina

Thumbnail of user sulynnc
California
1 review
3 helpful votes
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January 30th, 2011

There are so many fake reviews and haters here. Look at one simple fact, they have 600,000+ fans on facebook. That's something you can't fake. Zappos has 100,000 fans and they're suppose to be the best online shoe retailer. What is there left to say.

Date of experience: January 30, 2011

Thumbnail of user francineb28
Washington
2 reviews
4 helpful votes
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June 25th, 2018

This place has HORRIBLE customer service. They got my order Wong not once but twice. Not willing to help make it right. Just a awful way to do business. I've been a member for awhile now and I'm not happy with this company at all.

Date of experience: June 21, 2018

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Francine,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user titrah
California
6 reviews
24 helpful votes
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August 8th, 2022
Verified purchase

I recently ended by VIP Membership with Shoedazzle because a shopper can get better quality shoes elsewhere via sales. If you want to buy from Shoedazzle, catch a sale. In general, their shoes are too poorly constructed, uncomfortable and cheap to pay their full price.

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Titra,

Thank you for taking the time to leave a review. We are sad that you are not pleased with our products and prices. We value you as a customer and want to make things right! Our Member Services Team will email you right away.

Best,
Chad

Thumbnail of user preciousf16
New York
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

My items arrived quickly. One of the packages ended up in the wrong state before arriving to my home, and an item I ordered was never shipped; I later saw it entered as a return... but overall, a good experience.

Date of experience: December 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Precious,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Thumbnail of user candicem215
Texas
1 review
0 helpful votes
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January 5th, 2022
Verified purchase

My boots looked cute so when they arrived, I hastily put them on and went to dinner and grocery shopping. Worst mistake ever. I've never had back pain from shoes like I did with these. Calf pain. Insane foot pain. By far the most uncomfortable shoe I've ever put on my feet. They even hurt when your sitting. I came home to send them back and seen the disclosure that I need to wear them around the house because there can be no marks on them. You know, so they can sell the (SAME) most uncomfortable low quality shoes to someone else. So I tossed them in the trash amd will not make another purchase with shoe dazzle. If they are OK with selling absolutely trash shoes, then I will keep going elsewhere for shoes like I have my whole life.
One and done here.

Date of experience: January 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Candice,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user simc22
Jamaica
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Once I contacted customer service, they were more than willing to resolve any issues I had and ensured my items were delivered on time. Its been a while since I ordered from shoedazzle but it feels like I never left!

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Simone,

Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!

Best,
Renz

Thumbnail of user robing681
Delaware
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

The only reason why I didn't give the site 5 stars, is the fact, when you leave a mai page to purchase or view an item; it returns your beginning search. It time consuming and sometimes it can be annoying.

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Robin,

We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user barbis13
California
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

I love the shoe quality. I still have shoes I've order about 15 years ago still in great shape. I wish I could link my old account so that I can get my points back, but I'll get there again.

Date of experience: April 2, 2024

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Barbi,

Thank you for taking the time to leave a review and your feedback about your account is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user amya64
California
1 review
3 helpful votes
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October 31st, 2016

I have literally tried to give them a chance at least 3 times already and I really dislike their service. I wear a size 6.5 in every brand! But somehow when I order with them some of their shoes fit small, so I exchanged it for a 7 and it was way to big. I don't get how that works. From a good 8 pairs of shoes I have returned 6. I did an EXCHANGE and I see that they charged me additional $40 in my account when they clearly state that exchanges are for free. Their whole system of operations is honestly a mess. I am just frustrated with them.

Date of experience: October 31, 2016

Thumbnail of user stephaniew57
West Virginia
1 review
6 helpful votes
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November 1st, 2015

It took about 5 days total to receive my order. Shoes are good quality and affordable. Great customer services. I've seen lots of bad reviews but this company did a wonderful job. You have to "skip the month" if you don't want to be charged. But for good quality shoes at low prices that's not a big deal to me. Keep up the great work shoedazzle!

Date of experience: November 1, 2015

Thumbnail of user michelec779
Maryland
2 reviews
0 helpful votes
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December 8th, 2022
Verified purchase

My orders always come in a short period of time. Usually within a week of ordering. If I need to return or exchange an item they make it such an easy process no hassles at all. I love the sales and I get great deals using my points and credits. I've been a satisfied customer for a few years now about three years.

Date of experience: December 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Michele,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Thumbnail of user shwetam38
Canada
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

I have purchased 4 boots so far from Shoedazzle.

Oh boy they are all perfect and fit like gloves.

And such boots at this affordable price is unbelievable

Date of experience: January 9, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Shweta,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user mariac2922
Canada
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Customer service is horrible. Tried to do an exchange/return forever now and it's still not complete. Contacted customer service who did not care at all. Prices are not good enough to keep me around. I recommend saving your money or just going somewhere else.

Service
Value
Shipping
Returns
Quality

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Maria,

Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.  

Best,
Renz

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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