Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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I have been a member of Shoedazzle since 2012. When it began it was a great concept. The rules were different, you didn't have to buy shoes for the "exact" amount of $39.95 and there were no shipping and handling charges. Now, your credit is only good for purchases of the exact amount of $39.95. If you buy something that costs less then you have to pay and your credit remains. And, good luck finding shoes for exactly $39.95. I am out. The changes that have been made have pushed me away. I am done being inconvenienced.
Date of experience: May 13, 2020
I ordered a shoe and the delivery date was about a week and a half out. 3 weeks past, I got a "Delivered" but still nothing. I called customer service and the representative made it seem like it was my fault the package never got delivered to me. Didn't get me a full refund either and she let me know the boots were already sold out.
Date of experience: November 2, 2022
Hello Alexis,
It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I wound up waiting on my delivery for three weeks. My shoes arrived on the very last possible day before they would owe me a refund and I didn't have them to wear for six different occasions I needed them for in the meantime.
Date of experience: July 14, 2022
Hello Melissa,
Thank you for your purchase. For assistance with the delivery, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I am a shoedazzle VIP member since 2014. See before you become a VIP it was stated in there that if you don't skip the month they will charge $39 for membership BUT! You can used the credit so I don't see anything wrong with that or shoedazzle is a scam! Yall better read and understand the info first before yall putting reviews negatively. I love shoedazzle i have tons of shoe pair from them and I love it! Even there clothing is loved.
Date of experience: March 10, 2016
I had been a customer for years but I just canceled my account. The last 10 pairs of shoes I've bought have been poorly made, extremely uncomfortable, cheap looking, and oddly fitting. And I've had to skip the month many times because the options are either unattractive or sold out. Any time I have given feedback, I've been told that I need to shop the day the new items come out if I want to get my size (common size 7). That's their solution. For me to have a single day of the month to spend my monthly membership. The worst part is that it's not even true. When I shop right away, they still do not have my sizes available. I've had to return a bunch of shoes and at this point it is not worth it at all.
Date of experience: April 8, 2023
Hello Lois,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I purchased the items twice, once with my car and the second time through customer service, with my points, requesting a refund of the first order. I still haven't received it. Also, items are different shade of teal than on website and look cheap.
Date of experience: August 8, 2022
Hello Joya,
Thank you for taking the time to leave a review. Your feedback about the refund is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I was super excited about joining. I ordered my first pair of boots & when they came in one of them will not zip up. The zipper is messed up.
I then tried to login each month & it will not let me login.
Date of experience: December 1, 2020
Hello Briana,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
They were super cute but broke in the middle of lunch first time I ever wore them. Maybe 1000 steps in. Have been meaning to return but have to get on the site on a computer linked to a printer since I usually only shop via phone. They will be going back unfortunately. They were cute.
Date of experience: July 5, 2019
Hello Heather,
We’re sorry your item was not what you expected. This is not how we do business in Shoedazzle. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I love the great selection of shoes (and clothes) that are available and the flexibility that shoedazzle offers. My selections have always been great quality. My last purchase was a cute sling back, perfect for spring and summer.
Date of experience: April 19, 2023
Hello Norma,
What an awesome review! Thank you so much for the positive feedback about our merchandise and style selections! We hope you will always have a wonderful experience with us!
Best,
Bonnie
I signed up for ShoeDazzle a few months ago. My sister told recommended the site to me. Since then I've ordered several shoes, two purses and two jackets. Everything came in a timely manner. The shoes weren't the best quality but for the price I paid- it's fair. Same goes for the bags and the clothes. I haven't had any issues so far.
Date of experience: May 8, 2017
The deals are the best ones for these quality shoes! Then shoes are cute and true to size, and even have a wide width option, because not everyone's feet are the same! Love shoe dazzle! I'd definitely recommend!
Date of experience: January 5, 2023
Hello Vanessa,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I'm always pleased with your service. Shoe fits fine and clothing fits perfectly all the time. I especially love the fact that you cater to the XS frame body ladies. Sexy shoes, sexy clothing equals sexy classy lady.
Date of experience: April 9, 2018
Hello Jarine,
Thank you so much for your recent business with Shoedazzle! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
XOXO,
Sherry
Don't get me wrong I love shopping on the site, I love the shoes I always see something I want. It's just that the payment that comes out of my account is not consistent on the date. It comes out of my account on different dates every month and with someone that has a tight budget I would like to know when my money will be taken and if the date can become consistent.
Date of experience: July 14, 2022
Hello Marquita,
Thank you for taking the time to leave a review. Your feedback about the membership fee charge is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I only purchased 2 pairs of shoes. First pair was lost in the mail. The second pair arrived and was NOT the size or width that I chose. Very frustrating to deal with. Would not
Recommend this company.
Date of experience: December 1, 2020
Hello Jessica,
Thank you for writing a review regarding our sizing! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Great customer service, great prices especially if you are a VIP member. I love the selection and you can never go wrong especially when you have credits to use. Thank you for keeping a smile on my face.
Date of experience: December 6, 2022
Hello Markisha,
Awesome! Thank you for the feedback! We're so glad that everything worked out for you. At ShoeDazzle, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
I simple love everything about shoedazzle the quality, style, prices, true to size and especially the sales. You'll always have a a faithful customers. Oh I can't forgot how on time the shipping was. I greatly appreciate shoedazzle.
Date of experience: August 8, 2022
Hello Octavia,
Thank you for the great overall feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in ShoeDazzle!
Best,
Mary
I ordered a pair of flat denim jeweled sandals on May 10, but what arrived at my door was a pair of black knee high, high heel boots. I sent it back for an exchange, my tracking number showed it was received in the warehouse and I waited a week + and still the exchange was not sent out. I opened a chat with customer service and the representative said he had to manually release the replacement order. That took a few days and I finally got a tracking number for the exchange by email, which said I would receive the order today June 16 and I'm still waiting... over a month and still waiting for the sandals I bought for an event that has since come and gone all because a warehouse associate was not paying attention to what they were picking and packing from the get go. Very inconvenient.
Date of experience: June 16, 2022
Hello Trish,
Thank you for taking the time to leave comments. We value your feedback on the shipping and the incorrect item you received, and we want to address it as soon as possible. Our Member Services Team will get back to you as soon as possible to help you with your concerns.
Best,
Clark
Bought one pair of shoes and they kept taking money out of my account for months! Called them and took me an hour to get them to understand I did not want the VIP membership. Still not getting my money back!
Date of experience: February 8, 2017
The button on my jeans feel off the first day I wore Than and the shoes didn't fit true to size. They are also unbelievably uncomfortable and poorly made. Not the first thing I've gotten that was just subpar.
Date of experience: October 4, 2019
Hello Jenny,
Thank you for bringing this to our attention! We're sorry to hear you ran into some quality issues and we'd like to make it up to you. Our Member Services team will be sending you a private message within 48 hours to assist you further.
Best,
Nelle
The sales are great and customer service is extremely helpful, but the shipping is very slow. It can take over two weeks to receive a package. I'm also not a huge fan of FedEx and that's the shipping service you use.
Date of experience: November 1, 2019
Hello Jamara,
Thanks for writing a review! Your comments regarding our shipping service will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
I was unaware of the VIP membership hidden fee of $39.95 a month. You have to skip a month otherwise they will charge the credit card or debit card that you used at the time of your purchase on the sixth of every month unless you cancel or skip a month. I also do not like the fact that they store your information in their system for future use without your knowledge. Shady! The young lady in customer service said that this is outlined in the terms and conditions to the VIP membership. People, this is a lesson! Please read the terms and conditions on everything. Needless to say, I cancelled and I won't be shopping at ShoeDazzle anymore. I feel betrayed even though it was partly my fault because I did not read the terms and conditions. I did request a refund on the charges and she told me she would issue the refund which makes me feel better. I hope this helps someone.
Date of experience: March 8, 2019
Hello Arnetta,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I'm a woman with large feet and I'm tall... and it's hard to find cute shoes in my size. But Shoedazzle never disappoints! I always find my size and they don't hurt! I only wish that you all would give us tall big footers more styles in flat shoes.
Date of experience: November 3, 2022
Hello Monica,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Sooo, if you haven't signed up as a VIP member ladies ladies ladies you are missing out! I absolutely love Shoedazzle. They have a variety of in style up-to-date shoes, clothes, jewelry and bags. Sign up thank me later.
Date of experience: November 3, 2022
Hello Daisha,
We are glad you are enjoying our products and the VIP membership! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
It was very easy to order from this site. However the item sent to me is extremely to big and the wrong color, trying to return the item has proved difficult because you have to do so on a computer which I don't have access to at the moment!
Date of experience: November 3, 2022
Hello Kristy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love the price of these boots and the premium quality of them. They are however not the right size. They're too big for me and my legs are too short for the style as they go up way past my knees. Is it possible to get an exchange?
Date of experience: November 3, 2022
Hello Ashley,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Millie,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle