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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
558
Neutral
33
Negative
284
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,994)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user anitrar8
California
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Beautiful dress and quality. Gorgeous shoes. The garment bag/duffle bag is amazing.

Date of experience: August 8, 2024

Thumbnail of user vanessad333
New York
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

This is my first time buying clothing with you guys I have bought shoes before and I have to say I'm not happy at all. I bought the shirt size small and I'm a little chubby so that's why I didn't get the extra small. When my pink shirt and shoulder pads arrived it looked extremely big. I tried it on with a t-shirt that I had with me at the time and even with a t-shirt underneath was very big. It does not look anything like the picture.
I will give two stars just because I like the color and that was true too the picture but for the rest I can actually say it's very mediocre

Date of experience: September 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Vanessa,

Thank you for sharing your experience with the items that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user clintc221
Texas
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Great experience will definitely shop again and refer people

Date of experience: August 8, 2024

Thumbnail of user joek1368
West Virginia
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Happy overall but there are no petite options in the clothing sizes.

Date of experience: August 8, 2024

Thumbnail of user annettem758
California
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Comfy, just what I expected will I purchase again yes of course

Date of experience: August 7, 2024

Thumbnail of user lakishad13
Florida
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

This rating actually deserves a zero star rating and if it were possible that is exactly what I would rate it. I ordered shoes over a month ago and was sent a totally different pair of shoes in the wrong size. And then told the shoes I actually wanted were out of stock. I think this is insane and not to mention a huge inconvenience.

Service
Value
Shipping
Returns

Date of experience: July 19, 2022

Thumbnail of user maryl2745
Mary L. – Shoedazzle Rep

Hello Lakisha,

Thank you for sharing your experience of receiving an incorrect item. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user donnac2656
New York
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

The delivery was faster than expected. After losing 94 pounds I am just starting to fit into size 8 and the jacket is a perfect fit even when wearing a heavy sweater underneath. I ordered a size M which was advertised as fitting a size 6 - 8. So it fit true to size. I definitely would recommend this jacket.

Date of experience: January 7, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Donna,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user paigec174
Canada
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

I've bought previous shoes from here before and they were great quality and fit great but, I bought these boots hoping they would fit my large sized calves (19-20") I followed the sizing chart and measured and everything but unfortunately they did not fit me. I'm disappointed in myself not the shoe or company.
My search continues!

Date of experience: January 7, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Paige,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user christophers1004
Colorado
1 review
8 helpful votes
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March 3rd, 2020
Verified purchase

I recently purchased a pair of animal print Stilettos and have purchased others as well. I'm very satisfied with each of my purchases and have received each of them within reason. Customer service was great when I had an issue and I will continue to do business with Shoedazzle and recommend them to anyone. VIP is great!

Date of experience: March 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Christopher,

Wow! Thank you so much for the wonderful feedback! We sincerely appreciate you doing business with Shoedazzle! We're glad to hear that you're satisfied with our products and services! Have a wonderful day!

Best,
Nelle

Thumbnail of user anital215
California
2 reviews
0 helpful votes
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August 8th, 2022
Verified purchase

I had to wait over a month to receive my purchase and out of 4 pair of shoes purchased, 1 pair was very uncomfortable (Red). They're too hard, absolutely no comfort. If I hadn't worn them (once) I would have returned them.

Tip for consumers:
Wear your shoes around the house before going outside with them.

Products used:
Shoes

Service
Value
Shipping
Quality

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Anita,

Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user samanthal25
Canada
9 reviews
41 helpful votes
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May 11th, 2017

I cannot stand that people are rating this company so poorly just because they didn't understand what they were signing up for. Maybe before you decide to give out your credit card info to an online website, you might want to READ what you are signing up for. Plain and simple. Anyways, I LOVE SHOEDAZZLE. I have only gotten two shoes from them so far, and i love both pairs. I was able to track both shoes when they were in transit and they came reasonably fast (i live in Canada too). I've skipped the month over TEN times in the past year and they have NEVER charged my card by accident. This is a easy to navigate website with so much selection for people who want trendy shoes but cannot afford designer prices. Will order again!

Date of experience: May 11, 2017

Thumbnail of user samarb
Samar B. – Shoedazzle Rep

Hello Samantha,

Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

XO,

Samar

Thumbnail of user jasminen24
Michigan
1 review
0 helpful votes
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November 4th, 2019
Verified purchase

I have been 100% happy all my purchases but if I ever had to return anything there was never a hassle. Customer service is very very helpful. I love this site so much, I shop there almost every week! I loooove Shoedazzle

Date of experience: November 1, 2019

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Jasmine,

The team here at Shoedazzle is thrilled to hear such good feedback, and we’re proud to be one of the best sources of shoes and clothes!

XO,
Dean

Thumbnail of user isabellen39
Michigan
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

If I'm spending $60 on boots i'd like to be able to wear them. Extremely uncomfortable, really sketchy website in general. Anytime I went to track the order or confirm delivery, the email wouldn't load or the links were dead. Wouldn't recommend.

Date of experience: December 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Isabelle,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our product and website. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user ebonip8
Louisiana
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I've always had a positive experience with ShoeDazzle. From getting my items to having to return items (only because I bought the wrong size). The only thing I wish is that VIP members could have access to faster shipping without having to pay $15 for it!

Service
Value
Shipping
Returns
Quality

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Eboni,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user kellic217
Illinois
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

I ordered with the sole intention of my items arriving for an event, with plenary of time to spare. They should've arrived Thursday, Feb. 16. They were with the carrier that morning at 8:45am. For no reason, the delivery just changed to the 21st. So foul. USPS has to be the worst choice for delivery if you expect things to get to your customers on time. I had to quickly purchase duplicate items for my event. Ain't nobody got time for that.

Date of experience: February 17, 2023

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Kelli,

We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user jeannettel72
Minnesota
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

I absolutely love my new boots! I have yet to purchase something from the site I didn't love. The one time I accidentally got something in the wrong size it was perfect for my niece and those are her favorite pair of shoes!

Date of experience: March 22, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Jeannette,

Thank you for taking the time to leave a review and your feedback about our products is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user ericam234
Kansas
1 review
0 helpful votes
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July 1st, 2020
Verified purchase

Since I first started ordering from shoedazzle its been nothing but great. The shoes are amazing the clothes fit perfectly and the prices are amazing. Thank you for a wonderful experience with amazing company.

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Erica,

We always want to make your shopping experience as easy as possible and It is a goal met for us knowing that you are happy with our selections and with our prices! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them! You can surely expect great styles on the website!

Best,
Nelle

Thumbnail of user joannp106
Missouri
1 review
0 helpful votes
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August 4th, 2020
Verified purchase

I've been a member of Shoedazzle for several years now and I used to like their merchandise. I became a member because I like purchasing different styles of shoes but over the past year or so I have not been a satisfied customer. I have received boots that are not of good quality. They look good on the website but once I receive them the look is cheap at best. I have bought sandles where the jewels have just fallen off and also there need to be a better selection of shoes that are not 3 plus inches high. I am middle age and not trying to cause injury in high heels. The bottom line is that I have not been purchasing anything because I am not happy with the quality of your merchandise. Also your credit and point system is not appealing. If I have credits or points they should go toward whatever I choose to purchase, whether on sale or not, after all I did acquire them through purchasing items from your company.

Date of experience: July 5, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Joann,

Thank you for sharing your overall experience with Shoedazzle. We sincerely value your business with us. Our Member Services team will be getting in touch shortly to assist you further.

Best,
Nelle

Thumbnail of user diamonds1
Illinois
1 review
8 helpful votes
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October 21st, 2015

Shoedazzle and justfab are the same shoe company i ordered my shoes from Shoedazzle but my shoes came in a parcel bag that was torn and the shoebox says justfab. The quality is extremely poor very cheap looking. I use to shop with justfab but cancelled because the shoes didn't last and because i received 6 pairs of heels that were not leveled equally meaning when I'm I'm wearing the heels i have to bend one leg so that i can stand

Date of experience: October 21, 2015

Thumbnail of user shannonc528
Texas
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

Your prices are kind of expensive. I think the company could do with some variances in the price. I'm a lower middle class citizen and $40 is a lot for shoes when I could go to Ross or Burlington and get similar shoes for almost $20 less. I love Shoedazzle a big fan of sandles and boots, but the price is not always right.

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Shannon,

Thank you for making a review. We are sad to know that you dislike our pricing. Your feedback is essential to us. We will email you shortly.

Best,
Clark

Thumbnail of user eirianw
Colorado
1 review
0 helpful votes
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March 4th, 2018
Verified purchase

I have bee a faithful shoedazzle customer for years. I just realized that they have no pumps that are stylish in larger sizes or wide sizes, I am realizing that I now need to go to other shoe sites to order pumps. This is making me very sad.

Date of experience: March 1, 2018

Thumbnail of user sherrye11
Sherry E. – Shoedazzle Rep

Hello Eirian,

We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user chrissyd70
North Carolina
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

I've only purchased two items and both times had an issue. The Shoes had a missing pull on the zipper and then the jacket I bought had a missing button! Like really. And I've tried to cancel my membership but the site is always having issues. Very unhappy.

Date of experience: May 5, 2021

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Chrissy,

Thank you for writing a review! We are sorry to hear if you are unhappy with our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user sakhshik
Texas
1 review
0 helpful votes
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May 27th, 2016

Was actually confused in the beginning after reading bad reviews, but I got my package well in time and the quality is also good. Also as I was going out of the country I cancelled my membership which they did very easily and sent me a mail also.

Date of experience: May 27, 2016

Thumbnail of user marinam42
California
1 review
6 helpful votes
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April 6th, 2017

This is disgusting. You don't tell the customers there will be a VIP membership. If you don't give me the money back, I'll make sure your website closes down. This is disrespectful and arrogant. Don't ever buy anything from there. I'll be returning all the shoes I bought.

Date of experience: April 6, 2017

Thumbnail of user samarb
Samar B. – Shoedazzle Rep

Hello Marina,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Thumbnail of user devinw91
Maine
1 review
0 helpful votes
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December 20th, 2021
Verified purchase

Was sent the wrong item and customer service refused to replace it with the right item or refund me without my returning their mistake. I should not have to do work to get refunded for something that was not my error. Terrible customer service and poor business practices/

Date of experience: December 20, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Devin,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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