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Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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ShoeDazzle used a delivery carrier named "LaserShip", which left my package on an outdoor step in an apartment complex. The package was stolen.
Other carriers (UPS, FedEx, USPS) place my parcels in front of my door, where they are not in public view.
I don't intend to order from ShoeDazzle again.
Date of experience: August 8, 2022
I have a pair of these sandals purchased last summer, and love them. Seeing them still available I purchased a second pair for my daughter. When the package arrived and I carefully opened it, the tissue paper surrounding the sandals was stuck to the still-sticky glue that was holding the 'sparkle' strips to the sandal straps. Despite being very careful to tease the paper away from the sticky embellishments, a couple of the 'sparkles' came away with the paper.
Date of experience: February 1, 2023
Hello Petrina,
Thank you for taking the time to leave a review. Your feedback about the quality of our product is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
The Dazzle experience is great ladies keep in mind that the sizes for clothes are off, but the jackets are true, and the shoes are true. The overall quality of shoes is great. If you don't know, then you know now. Get you some ShoeDazzle to brighten up your closet "please and Thank you
Date of experience: February 1, 2023
Hello Sonia,
We appreciate the feedback you shared regarding the sizes of our products. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
The shoes maybe cute and inexpensive, however, I had to call 4 times to cancel my membership with this company. They kept taking $40 out of my account every month after I tried canceling my membership. Every person I talked to said that their notes said "I wanted to opt out that month of the VIP program, not cancel my membership." I will never use this service again
Tip for consumers:
Don't.
Date of experience: December 18, 2016
I was able to get my shoes at a VIP price. It allows me to skip the month when I'm not financially able to purchase shoes or don't see anything I like or want to purchase. And it allows me to cancel at anytime
Date of experience: March 7, 2023
Hello DeAundrea,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I love shoes but was disappointed with the shoe selection and half of the shoes I tried on didn't fit correctly - that's why I canceled my subscription. I also found that some of the materials for the shoes were not of the best quality - one pair broke as I was trying them on - they fit perfectly but the strap broke very easily. I will not be subscribing again.
Date of experience: July 1, 2021
Hello Kimberly,
We are sorry to hear if you are unhappy with the quality and sizing of our shoes! We will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered shoes from this site and never received them! I called customer service and the refused to help me. I called the CEO and he hung up on me. Never ever shop on this site. They could care less about customers.
Date of experience: August 25, 2012
Shipping was quick, show is good quality and can be worn with Jean and a tshirt or a business suit. Heel is a good quality, so I dont have to worry about it breaking easily. I would definitely by again and in different colors.
Date of experience: March 24, 2023
Hello Tymesia,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I always get the most for my money. The salss are awesome and it's such a variety sometimes it's hard to choose from. I just love it, this is my go to site to shop for the best in quality at an affordable price.
Date of experience: December 1, 2019
Hello Taimay,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at Shoedazzle, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
XO,
Ivy
My boots said they were delivered and they were not. Once I filed to say they were missing an investigation was done and they said they determined that the boots were delivered. Then one week later I got a knock at the door with the package. It was strange.
Date of experience: January 9, 2023
Hello Ciera,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
I have been a customer for a long time and each time I made a purchase I was very satisfied. I love the fact that you don't have to pay for returns. Believe it or not, that is a very big deal because a customer purchasing your merchandise via mail, not everything fits correctly espceially if you can't try it on so you're basically taking a chance on the fit. I think the free return labels are a BIG Plus for me and I will continue to be a Shoe Dazzle customer. Some of these online services should learn from Shoe Dazzle becuase without the customers, umm like... where would you be...
Date of experience: January 19, 2022
Hello Rena,
Thank you so much for sharing your awesome experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be 'five stars'!
Best regards,
Chad
The boots was to big for me on my foot an hard to get on the back of legs. An too small for my calf around my legs. Online the summer boot looked so good on the model, an look like the would fit well. I like the color an heel side. I was think can't wait to wear them for the summer an spring.
Date of experience: April 7, 2023
Hello Sharon,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the fit of our boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I needed to exchange my order for a larger size. The exchange process was seamless and so easy. Within a matter of a few days, I received my exchange. I was impressed by how easy the exchange process was and how quickly I received my order. I have loved this site for over ten years. It is my go to for all my shoes.
Date of experience: August 12, 2022
Hello Rochele,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Order filled on time however size was a problem. Returned the original order and was given a credit without question. The replacement size was not in stock. Excellent service will be back in the future.
Date of experience: August 5, 2020
Hello James,
Thank you for sharing your positive experience with us. It is always our goal to serve you with the best we can, and we are glad to know that we delivered!
Best,
Nelle
The clothes I ordered was perfect. However, the shoes are a different matter. They are extremely narrow and if you happen to find a pair in wide width, they too are narrow. I ordered the same 3 pair of shoes in different sizes and they still didn't fit. I just gave them to my sister and niece.
Date of experience: March 1, 2020
Hello Angel,
Thank you for writing a review! We're sorry if the shoes you've purchased were too narrow! We value your feedback, so our Member Services team will be sending you an email within 48 hours to assist you further.
Best,
Nelle
I have opted out of the auto deduct., a couple of times, but the money was still taken... i love the merchandise, but some of the things just dont fit right. I have sent several emails, and have not heard back. I love love love all of the things ive gotten, but some just dont fit right.
Date of experience: May 1, 2021
Hello Pamela,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I ordered my first pay of boots and then the second, unfortunately the first pair I needed to return but no evidence of a return slip. Therefore I was force to get rid of the boots and I didn't get to wear them
Date of experience: November 3, 2022
Hello Michelle,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Every time I have ordered I have been very satisfied. Even after I receive the item and have to send them back I get the new pair without a long wait. I love every pair I have ordered and will continue to order.
Date of experience: January 4, 2020
Hello Daphne,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
My shoes fit great I love all colors everything is adorable but I don't like that they take money out of my account with out permission. But other than that I love all the shoes I buy from here great quality of shoes.
Date of experience: May 25, 2019
Hello Danica,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
The carrier they use delivered my package to the wrong address. So they sent another shipment that once again was delivered to the wrong address, even after confirming that I did give them the correct address. I was told that they won't send another package, even though I didn't want another attempt, but also that I could not get my money back. It was for 2 pairs of boots. I was told that I had to take it up with the shipping company, then get back to them. After I did all that, I was rudely told there was nothing they would do.
Date of experience: February 1, 2023
Hello Erin,
Thank you for taking the time to leave a review. Your feedback about our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I love ordering from Shoedazzle... their products are good quality and the orders are always on time. I love the selections they have as well. I will continue to order from Shoedazzle due to the amazing service and quality of products they provide.
Date of experience: August 8, 2022
Hello Lisa,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It's always great, from variety to customer service. When I had to call customer service about an exchange they were very polite it was fast. I loved that I wasn't put on hold on transfered a thousand times.
Date of experience: January 5, 2023
Hello Victoria,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I ordered several pairs of shoes, and they all showed up on time, are of great quality, and look great! Just like the photos/descriptions! They all fit great, and are super comfy! Great decision, ordering from SD!
Date of experience: November 23, 2022
Hello Jennifer,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
This site has the best shoes, I always like to get my shoes from here. They show so many different deals and promos but I am not always able to get me a pair but when I do end up getting me a pair I still end up getting a great deal... I
Date of experience: July 15, 2022
Hello Cassandra,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online shipping needs.
Best Regards,
Clark
I really wanted to like Shoedazzle. They have the cutest shoes! Unfortunately, they have very few styles that come in wide width and even fewer styles that are size 11w. So, after maintaining my VIP status for 6 months, I gave up and cancelled. In the end, my review is that if you have standard width feet or smaller sized feet with wide with, you should be fine. Otherwise I wouldn't bother.
Date of experience: August 1, 2020
Hello Shannon,
Thanks for writing a review! We are sorry to hear if you have trouble with our sizing! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Jodie,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth