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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
558
Neutral
33
Negative
284
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,994)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user velmal28
Ohio
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

I always buy my shoes and boots from Shoedazzle. But my recent purchase was some beautiful boots. It came with pockets and a pouch on each boot. One of the pouches was loose on the left boot and it was loss the first time I wore the boot. So I was unhappy that this happened because I don't know where it was loss so I could have fixed it. Beside that little incident, I love me some Shoedazzle.

Date of experience: November 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Velma,

Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!

Best,
Mary

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Velma,

Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!

Best,
Mary

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Velma,

Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!

Best,
Mary

Thumbnail of user chichesterm
New York
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

I contacted Shoedazzle about my missing package so many times. No solution was made nobody really helped me. I called many time's finally they said they would reship my package. I hope my package comes this time!

Date of experience: April 19, 2023

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Chinyere,

Thank you for your honest feedback about your experience with our Member Services Team and your package. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.

Best,
Bonnie

Thumbnail of user cassiew299
Ohio
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

I have been a Dazzler :) since day one and I have always been a satisfied customer. I absolutely love every item that I have ordered. Don't like the increase but the sales make up for that. I have always recommended Shoedazzle to all of my family and friends.

Keep up the great work.

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Cassie,

Thank you very much for spreading the good news about ShoeDazzle! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!

Best,
Renz

Thumbnail of user jacquelineg570
Texas
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

I absolutely love shoe Dazzle. I love everything I have received if there is a wrong I have no problem returning always fast shipping and great quality. It's a must to get shoes from Shoe Dazzle every month.

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jacqueline,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user traceyb112
Illinois
1 review
0 helpful votes
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October 19th, 2018

Ive been ordering from shoedazzle almost 6 yrs when i 1st start ordering they wasn't charging shipping fees then after maybe 2 yrs after my membership they start charging 4.95 shipping if its less then 39.95 now i go on today they started taxing which something i have never did so now im going to cancel my membership

Date of experience: October 15, 2018

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Tracey,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user lucianav1
Rhode Island
2 reviews
14 helpful votes
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October 22nd, 2015

False advertisement! First time buyer do not get discount at all VIP is not a choice you are bullied into it. Cannot cancel VIP without cancel order no discount at all charging 90 dollars for a plastic boot? Stupid and false. Will not order ever for that I will pay 100 at Macy's for real leather terrible ripoff

Date of experience: October 22, 2015

Thumbnail of user amyg57
Mississippi
1 review
10 helpful votes
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December 9th, 2015

Your services suck. You took 40 dollars out of my account unauthorized. Anyone ordering shoes from this site better watch out because they will start drafting you account. You better get your credit card of this site. They will not refund anything either they just take out money whenever they want. I ordered my daughter one pair of boots. One transaction and they have drafted my account of over 100 dollars. Yall suck major. I will never enter this site again.

Date of experience: December 9, 2015

Thumbnail of user jamieb109
Pennsylvania
1 review
2 helpful votes
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November 14th, 2017

I am currently trying to cancel my account and return a pair of boots for a refund to my credit card, and the process is terrible. (I can't ever remember to skip the month, and I can't ever find shoes that I like to spend my credits.)
The representative is claiming that I can only receive VIP credit to order more shoes. I paid for that VIP credit with my credit card. I should be able to receive the refund to my credit card. I don't want to order more shoes that I'll have to return or exchange three times. I just want my money and to close my account and be done with this whole debacle.

Tip for consumers:
Sure, I have a tip for others who might use this site. Don't.

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2017

Thumbnail of user sherrye11
Sherry E. – Shoedazzle Rep

Hello Jamie,

We are sorry to hear that you are having a hard time canceling your membership.We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

Thumbnail of user cristalh21
Florida
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

Love how they tailor what I see in my showroom to my specific likes. It helps to avoid aimlessly browsing full of styles I don't like. I purchased on the 25th and my shoes came on the 4th so I'm happy.

Date of experience: March 7, 2023

Thumbnail of user maryl2745
Mary L. – Shoedazzle Rep

Hello Cristal,

Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user gabrielled40
Tennessee
1 review
0 helpful votes
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July 1st, 2020
Verified purchase

I had some store credit leftover to use so I decided to get a tote bag and a pair of sunglasses from the site. I was surprised to see the quality of these items were just as good as the quality of the shoes on the site. I was thrilled with my purchase and I will continue to shop with them.

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Gabrielle,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality and style just for you!

Best,
Nelle

Thumbnail of user carolynb923
Mississippi
2 reviews
0 helpful votes
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May 2nd, 2023
Verified purchase

I loved ordering the products from Shoe Dazzle. They were great with pricing and promotions to attract their customers. So, when it became an issue with their new computer program to hault customers with multiple account it was crazy. At the end of the day I thought it was more important to sell and make money. But, since this is not as important to do this, there should have been a better method used to fix this. I've been with the company for years and had several accounts delivery coming to my address. All of these were not for me yet my address was used. I lost access to my primary account this way and orders canceled without knowledge. Bad way to conduct business

Date of experience: May 2, 2023

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Carolyn,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with your account. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user monicak315
Canada
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

I was really looking forward to for a good pair, the pair is good and the packaging is good. The base of the shoe is very heavy. I would like to return or exchange but I don't know how. Could please reach out to me.

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Monica,

Thanks for sending your review! Your feedback about our product style and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user katieo
Canada
2 reviews
3 helpful votes
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November 6th, 2010

I signed up for shoedazzle because I was curious. It gave me my options and I hated every shoe. So I asked for new ones. Hated those even more.
I have 2 e-mails, so I signed up under my other e-mail and mnade completely different choices for my style survey. Got my choices, the exact same shoes offered before, but in different colors. Are you even trying? What's the point of telling you what I like when everyone gets the same options?

Date of experience: November 6, 2010

Thumbnail of user linb54
Louisiana
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

This is my second time ordering shoes from shoe dazzle and the experience has been excellent. The shoes I ordered were good quality, shipment was on time, and price of shoes were decent. Ordered more and waiting on more shoes to arrive and add to my closet.

Date of experience: November 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Lindsey,

We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Tina

Thumbnail of user elizabethl2233
Oklahoma
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

I bought the backpack as a go. It had items in it if I need to go to the hospital or if we have an emergency situation. I bought a backpack for MIL last year and she has used it several times for hospital stays.

Date of experience: August 21, 2023

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Elizabeth,

We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Thumbnail of user cassandras352
Canada
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

This isn't really a complaint against shoedazzle more of a complaint against the company they use to deliver. After waiting since mid December for my delivery, a fee weather interruptions to my package missing a connection in what appears to be the city it needs to be deliver in they have lost my package.

Date of experience: January 9, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Cassandra,

We regretfully note that we have received your comments regarding your purchase. Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user jacqueliner772
California
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

When the boots arrived I was so excited because I didn't have a pair of black boots. I tried on one boot the right foot and it fit perfectly. So I threw away the grey plastic packaging which the boots came. Two days later I had an appointment I got the boots out of the box when I went to put on my left foot I discovered I had to right foot boots I thought I was going to cry. So I had to change my whole outfit and was late for my appointment I was devastated! Then I had to email my daughter the return label and she lives in a different city for me to return the boots she has printed the label now I am waiting for it to get back to me so I can send them back. I hope they don't say I need another one (label). This has truly been an ordeal for me. I will be truly happy once it has been resolved!

Date of experience: January 19, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jacqueline,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user annc66
Pennsylvania
1 review
2 helpful votes
  • Send Message
May 23rd, 2016

I have been a member of shoedazzle since 2011 and am happy with the service. The selection of merchandise they have is excellent; truly there is a pair for every style. I have not felt scammed by the site at any point during my membership. There have been a couple months that I forgot to skip by the fifth and have therefore been charged the 39.95, but that's my error, not the site's. This being said, I have ordered a couple items that didn't last very long despite being very cute. I usually skip unless I see something I love. Shoedazzle is definitely not a scam, but you might find a better price for a better product elsewhere.

Date of experience: May 22, 2016

Thumbnail of user conniem777
Colorado
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

I was very pleased with the process of ordering and having my size in my selection and checkout and my selection. When I received them I was sure I made the right choice. More beautiful in person. It arrived quickly.

Date of experience: July 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Connie,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user slff
Texas
1 review
2 helpful votes
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December 16th, 2013

The shoes were poor quality but as cheap as they were that wasn't a surprise. What was a surprise was that they gave me the runaround in cancelling my membership. I now have a $20 credit on th account and can't login to use it b/c they keep saying my "browser needs to be upgraded". However, I try to update, my security scan says that the file could "harm my computer"... not a good sign.
:(

Date of experience: December 16, 2013

Thumbnail of user debbiek577
Oklahoma
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

I've purchased many pairs of boots for friends for Christmas and the last pair of boots I purchased for me, along with the white pair of fuzzy boots, the boots that had the sparkle was defected. The sparkle started peeling off and I only wore the boots once. I am now fixing to get with shoe dazzle to see how they want to handle this. Thank you!

Date of experience: January 20, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Debbie,

Thank you for taking the time to leave a review. Your feedback about the quality of our products is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user morganw59
Virginia
1 review
1 helpful vote
  • Send Message
July 28th, 2019

I ordered shoes in November of 2018. It's is now July 28th 2019, so why are they taking money out of my account? They so called will tell you that you have a VIP account that I knew nothing of. And then when you call for your money back they tell you you have to wait 5-7 business days before you get your money back. They didn't wait 5-7 business days to take their money. It's really sad because they don't know who they are taking money from and how it effects that person. Regardless of the amount. But because it's not them it doesn't matter.

Date of experience: July 28, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Morgan,

We count on our members to bring situations like this to our attention, so thank you. Here at Shoedazzle, we want all our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user octaviad2
North Carolina
1 review
4 helpful votes
  • Send Message
August 11th, 2016

This is the worst company Ive ever worked with. Ive returned shoes and they refund you as a store credit when i paid with my own money. Then when you want to use the store credit they hit you with "store credits cant be used on sale items" this company is total dissatisfaction. I wouldn't recommend anyone deal with Shoedazzle unless you want to be ripped off.

Date of experience: August 11, 2016

Thumbnail of user christaf42
California
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Experience with the ordering was OK it was the shoe that I got. It was too long and it does not fit very well. I do not like the quality other shoe. I do not like the style of the shoe. It looks very very different from where it was on the Internet. Very poor quality. ‍ I'm very disappointing and I don't know if I will ever buy another shoe from your company again.

Date of experience: January 23, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Christa,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our shoe. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user latoyad67
Mississippi
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I purchased a pair of Analisa Block Heel Bootie size 6.5 in the color black from Shoe Dazzle but some how on yesterday I received a pair of Black suede boots that goes over knee and ties up behind the knee from JustFab and not only I was shipped the wrong order they were also the incorrect size. I think that whoever packaged those boots knew that they were not the correct boots because there were no return label or receipt with that shipment. My Order #*******243

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Latoya,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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