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Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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Omg I purchased shoes and a bag from this website. You would never believe my experience but everything was weeks late after calling customer service over and over. Then I get them and they do t look like the pictures on the website. Then like after a month they begin to discolor. I called the company and they said they couldn't help me. Do not shop on this site.
Date of experience: September 3, 2012
I am extremely happy with the services with ShoeDazzle. I am also grateful when I have financial difficulties that I can skip the month for that month and still be able to use my account the following month! I do not plan on canceling my subscription and look forward to purchasing more in the near future!
Date of experience: July 6, 2021
All 4 out of 4 of the shoes I bought didn't fit, 2 were too big. 2 were returned and the they sent a size smaller but I got it and it didn't fit either so I'm sending them back for the 2nd time. Then the 2 pairs of boots I got said final sale once I received them and they're are a whole size to small so they'll never fit me.
Date of experience: February 3, 2023
Hello Jessica,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
When I got my sandles, they were broken. I did call customer service and they said I could send them back. But they also said they cant ensure they will have the same Sandles in stock. They said if they don't have them in stock I will get store credit which I did not want. So I ended up just keeping the broken shoes and haven't worn them.
Date of experience: July 11, 2023
Hello Briana,
Thanks for sending your review! Your feedback about our product quality and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love Shoedazzle and have for years. The only thing is lately the shoe sizing hasn't seemed consistent. My previous order I ordered two similar styles. One pair I couldn't get my foot in and the other pair I couldn't keep on my feet. The ones I ordered this time I couldn't get on
Date of experience: August 8, 2022
Hi Cheryl,
Thank you for sharing your feedback regarding our product sizing! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
I feel like the clothes and shoes on your site are two extremes. Either too high heeled for people in 20s or flats for 40s. The shoes I see that are 3 to 4 inch heels are rarely good quality. I end up wasting alot of time buying and returning.
Date of experience: April 4, 2023
Hello Sudha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I haven't had all bad experiences with Shoe Dazzle, but I haven't had all good ones either. I have a problem with them giving me my credit and if I don't use it in the time frame they say, I lose it. I also located another site that I am trying out now,(https://aladyschoice.com) I hope I have a better experience with them since I have a shoe fetish out of this world. Shoe dazzle received a lot of business from me, but the wait time to get a response for a problem is way too much.
Date of experience: June 18, 2013
Well Please and satisfied with the Product, the timely manner shipped and received also the easy way to Purchasing shoe and enjoy the style and comfortability in them!, even the credits given!. Thank you.!
Date of experience: May 2, 2023
Hello Fiona,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
Called customer service for an exchanged that was never processed. The rep quickly gave me my options and was even able to see what I had in my basket. She asked me if thats what I wanted and quickly sent the exchanged item to me. I refer all my shoe loving friends to Shoedazzle not only for the quality but also becase the customer service is fas and reliable.
Date of experience: September 19, 2022
Hi Takela,
Thank you for the kind words that you said about your shopping experience with us. We're glad that you have a wonderful experience with our Member Services Team. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a great day!
Best,
Kim
I decided that I was going to cancel my VIP membership. It was becoming too expensive. I had a $20 credit, of money they took from me, and it randomly disappeared. They did not inform me when I was canceling that it would expire as soon as it did. I also was pressured to not cancel and to upgrade to VIP elite and they did not listen to me when I said no multiple times. They also only said "sorry" when I found out they stole my money. They also have HORRIBLE customer service. I will be canceling my membership. This shoedazzle is not worth it.
Date of experience: February 11, 2014
Shoedazzle gives very poor customer service. I had my account canceled when I found out that they were charging me monthly for a VIP account that I didn't even ask for. Thanks to this they over drafted my bank account and when I went to claim this they didn't do anything about it. I tried using my the credit I had with them, they charged another account of mine and my purchases still haven't arrived and it's been a month. Horrible website! DON'T BUY HERE!
Date of experience: February 24, 2014
It was good, shoes are comfortable but heels are too high even not just mine. If you check other heels shoes all r too high and thn we can just wear them in house not outside.
Shoes are comfortable to walk and I like shoes.
Date of experience: May 4, 2021
Hello Harman,
Thank you for writing a review! Glad to know that you are comfortable with your shoes. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
Quality of the product is not bad, BUT the Customer Service is the worst! They are trained to repeat "I understand that", "sorry for that" without a genuine care... they are many other sites with same or better shoes' qualities. And a lot better SERVICE!
Date of experience: March 5, 2014
I love shopping with ShoeDazzle as a petite plus model I love shoes for different outfits and different photoshoots and of course for me to wear everyday. Shoedazzle shoes are so comfortable, I love the variety of color. I hope to work with shoedazzle one day
Date of experience: July 18, 2022
Hello Kamille,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I only received one item from one of my packages that was ordered AFTER the first one. Currently still waiting for two items that was purchased about a month ago and two other items that was ordered a couple weeks ago
Date of experience: August 2, 2020
Hello Kim,
Thank you for writing a review! We are sorry to hear if you never received one of the items from your order. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I have not looked at, thought about, even worn the shoes I ordered from ShoeDazzle in two years, when I was pregnant with my son. And TODAY a 39.95 charge shows up on my Amex?! A charge showed up on my card in October 2017. I called and canceled my suppose to already be canceled membership again back then in October and now again today! I have all of it documented. I will be contacting the BBB
Date of experience: June 18, 2019
Hello Jessica,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Normally I would never have anything bad to say about shoedazzle.com but now I do. I've been a member (not VIP since I don't shoe shop online often enough) since last year and I've never had a problem. When I ordered a pair of heels two months ago I was unaware that they had turned my account into a VIP account. I wasn't charged in June last month but when I checked my bank account today I noticed a $40.00 charge to shoedazzle.com. I checked my account to make sure someone hadn't hacked it and placed an order. When I called to find out it, I learned that I was charged for not buying their shoes with a VIP membership I didn't sign up for and the woman refused several times to let me cancel the VIP membership since they charged me for nothing but gave my account store credit that is some how no longer there. I gave up on that and had to cancel my card so they can't charge me anymore.
Date of experience: July 8, 2019
Hello Jordan,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Mediocre!
For the money to be automatically taken off my card consistently every month, you'd think the shipping process would be easier and smoother seems as those you have my information stored. It's getting harder and annoying that I'm waiting longer and longer. I suppose to be VIP but the feeling is less likely. SUPER DISAPPOINTED!
Tip for consumers:
Expect to receive your merchandise in 2-3 weeks. The wait process is horrible.
Products used:
Shoes
Date of experience: May 4, 2021
Hello Minique,
Thank you for sharing your feedback regarding our shipping time frames. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Not a good experience at all. I made a purchase with my credit by selecting the VIP credit payment option but they still charged my card. Theu then processed a return and reorder using my vip credit stating they would credit my debit card back the 39.95. When they said they credited my card back, they lied. Never returned my money. I had to cancel my card to dispute the charge. I'm over this company
Date of experience: July 2, 2015
$#*!ing horrible. Items were shipped to wrong address never corrected or sent back out. I'm assed out the $39.95 drafted from my account several times. I want my mutha$#*!ing money or the $#*! I ordered!
Date of experience: July 14, 2022
Hello Key,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have no complaints. When ever I order my shoes for myself or even a gift for others I have relevance them in a timely manner even when the covid 19 pandemic started. I have been with shoe dazzle for some years and have no complaints.
Date of experience: July 1, 2020
Hello Audrey,
Wow! Thank you so much for taking the time to write a review! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
My experience is always great because they have lots of items to choose from and variety. When I step out I am 100 percent sure that I don't look like anyone else.
Date of experience: April 4, 2024
Hello Jessika,
Thank you so much for loving our brand! We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I order a pair of boots size 6 and they send me one boot size 6 and other one size 8 i call to do change and the lady on customer service said they can do nothing about it cuz i did'nt have the box and receipt even that i was in the sistem,, those boot went to the trash i am never buying from them again.
Date of experience: March 21, 2017
Hello Olivia,
Please accept our sincere apologies regarding your recent purchase with ShoeDazzle. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
I have submitted an inquiry to the shipping company, but so far have not teceived a response.
I expect the package was stolen...so not Shoe Dazzle. I will submit a missing package inquiry to them as well, but started with shipping co.
Date of experience: February 16, 2023
Hello Robin,
It is with great regret that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Always kind helpful and caring
They offer all help in correcting a situation
This company does truly care about their customers which is a rarity these days.
Date of experience: April 3, 2024
Hello Karen,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Josephine,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle