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    Shoedazzle

Shoedazzle

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Overview

Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.

  • Service
    345
  • Value
    357
  • Shipping
    362
  • Quality
    347

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.8%
Positive
558
Neutral
33
Negative
284
View ratings trends
168
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How would you rate Shoedazzle?

Reviews (7,994)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (741) vip membership (115) store credit (71) credit card (115) vip member (116) quality shoes (79) right size (41) love shoe (154) shopping experience (44) half size (28)
Thumbnail of user leidal2
Canada
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Everything fits perfectly, good quality and is delivered in a timely manner. I recommend it to all my friends. I could not be happier. In me they have a customer for life!

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Leida,

Thank you very much for spreading the good news about Shoedazzle! We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user joneshiaj
California
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

My orders with shoedazzle are generally easy i think I've only had one issue in the 7 years I've been a member. There great with customer service and selections are always amazing.

Date of experience: June 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Joneshia,

We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Tina

Thumbnail of user chandlac
California
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Everything was great no complaints I was a shoedazzle warehouse associate once so I no exactly what it takes to get the customer there product and on time.

Tip for consumers:
Go for it.

Products used:
All

Date of experience: November 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Chandla,

We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Tina

Thumbnail of user luzp92
New Hampshire
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I have been a long time ShoeDazzle customer and every pair of shoe I have puchased has been packaged well and always arrives on time. I can honestly say each shoe has comfort, support, and I am peased with ShoeDazzle for providing customers wuth the latest, reasonable priced styles.

Products used:
Sneakers, dress, coverup, flats..

Date of experience: April 4, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Luz,

We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user tonishae
Illinois
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

These boots are amazing and they came on time. The experience ordering was fast and easy to navigate. I recommend this site to everyone. Very affordable

Date of experience: November 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Tonisha,

We're delighted to hear you enjoyed your purchasing experience with us! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!

Best,
Renz

Thumbnail of user crystalf73
Indiana
1 review
0 helpful votes
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November 7th, 2019
Verified purchase

The prices are amazing and I absolutely love the customer service. Such a great site with affordable stylish shoes. The VIP is honestly really worth it

Date of experience: November 4, 2019

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Crystal,

What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

Thumbnail of user bernadetteb44
Georgia
1 review
0 helpful votes
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May 30th, 2019
Verified purchase

I joined shoe dazzle and became a VIP member when it first started. Why did the VIP change to where I no longer receive the VIP member discount prices on merchandise? Check my account and you will see how long I have purchased from you. I am on a fixed income and feel like you all have just kicked my to the curb once you got so big. I am part of the reason you've grown so big by purchasing and referring my family and friends to purchase from you. Remember, you had to start somewhere, and I supported you in your endeavors. I feel like I should be "Grandfathered In" as a VIP member at the same amount I started with and ALL the benefits of a VIP member of Today. I've been loyal to you, and I'm not asking for too much, just some loyalty in return for the little people.

Date of experience: May 27, 2019

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Bernadette,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user malikr18
India
1 review
2 helpful votes
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September 4th, 2021

Very good experience. Got high quality shoes as per given deadline. Thanks for providing such quality shoes. I recommend other people to buy it from here.

Date of experience: September 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Malik,

Thank for you writing a review regarding our products and website. We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user tonyaj186
Pennsylvania
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Shoes rarely fit correctly unless they were slides or sandals. Most of the accessories and clothing was great but they were not my reason for joining.

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Tonya,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user kaneshab3
Alabama
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

Easy shopping experience as always. Shoes were packaged carefully and economically. Shipping was slow but that was not the company's fault. Ordered 12/29/2022 and received 1/10/2023

Date of experience: January 12, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Kanesha,

Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!

Best,
Renz

Thumbnail of user nicholen26
Ohio
1 review
0 helpful votes
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March 10th, 2022
Verified purchase

I don't like that I can only use my money you take every month on just the shoes they pick out for me in the showcase room I have clicked tons of shoes that I liked and I might get maybe 2 pairs in my showcase it upsets me

Date of experience: March 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Nichole,

We sincerely apologize if you are not happy with your shopping experience. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user shuntac4
Texas
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

I bought 1 pair of boots that were supposed to be $18. They ended up taking $90 off my card. They gave me the run around for over a month before I got refunded. Plus, I didn't even like the boots.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Shunta,

We regretfully note that we have received your comments regarding your order and the charge on your account. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user aliciaa427
Nevada
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

Called them to check on my return they said computers were down and due to inconvenience they had offers I said no and their response was you don't have to purchase anything but you just have to listen to advertisement you will get a $100 Walmart card free never got card but did get enrolled into 3 programs that tried to automatically charge me BIG FRAUD!

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 1, 2024

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Alicia,

Thanks for sending your review! Your feedback about the status of your returns or exchanges is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user merryl4
Florida
2 reviews
2 helpful votes
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August 6th, 2015

With all the beautiful shoes at Shoe Dazzle, there is an EXTREMELY poor selection for my size, 11. When I search my size, I usually get sandals and a few pair of flats. For my daughter, age 23 and a size 10, the selection is stilettos and sandals. To be fair, I ordered a pair of sandals and a dress, but overall, I am very disappointed and dissatisfied.

Date of experience: August 6, 2015

Thumbnail of user rachelt60
Ohio
1 review
10 helpful votes
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October 18th, 2016

The people writing these reviews are absolute morons! I have been using Shoedazzle and have ordered more than 15 pairs of shoes from them... and kept almost all of them. Anyone who claims Shoedazzle is run by thieves or that their card was charged unexpectedly is an idiot. The site clearly explains the whole VIP membership thing and if you purchased a pair of shoes without understanding how it works, then that is your own fault. They REMIND YOU every month via email to either select a shoe or skip the month- So I skip the month EVERY MONTH, without a problem. Then I wait for them to send me a $20 or $30 credit (which happens every month) and I buy what I want using that. I have not paid more than $35 for any shoe or boot. I will say that shoe quality and sizing is the only issue I have had so far. These are NOT designer quality shoes and the sizing is not always true (despite their "true to fit" claim). But Shoedazzle has always processed my returns/exchanges quickly and simply. Sounds to me like user error is to blame for most of these negative reviews.

Side Note: For all you idiots- If they keep charging your card after you have cancelled... why not call your bank and have the charges stopped from their end? If you explain to them that repeated cancellations have gotten you no where, they should block those charges. I'm amazed by the stupidity here.

Date of experience: October 17, 2016

Thumbnail of user daniellea97
Texas
2 reviews
0 helpful votes
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September 8th, 2022
Verified purchase

I never authorized for one of my cards to be used for my monthly membership I was simply using it to pay for the extra money I owed on my total bill Jen shoe dazzle took that card and started charging my monthly membership when I never gave them permission too.

Date of experience: September 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Danielle,

Thank you for your review. For assistance with your charge concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user annal1607
South Carolina
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

Easy to order,good quality, beautiful design, perfect fit, I'm never shopping at the shoe stores again.

Date of experience: June 22, 2024

Thumbnail of user allif
Nevada
1 review
9 helpful votes
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April 25th, 2016

I really don't recommend it. They stole my money and won't give it back. I tried to cancel my account yet they didn't and each time they would take out more. Sometimes 45.00 or more each week. I hope if your planning to purchase here you don't, bad service and they just plan of stealing lots of money. I MEAN LOTS. P. s i couldn't even pay my bills because they took the money I was going to use to pay it. IF THERE WERE 0 STARS TRUST ME I'D RATE IT THAT!

Date of experience: April 25, 2016

Thumbnail of user evas494
Washington
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Los zapatos llegaron todos apachados pues no venían en caja se maltrataron mucho

Date of experience: October 9, 2024

Thumbnail of user jeannettew65
Texas
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

I had ordered 2 boots to give as Christmas presents. I had ordered both in a size 6. The boots came 2 days before Christmas; however, the shoeboxes outside said a size 6, but both boots were a size 5.5 inside. WAS VERY DISAPPOINTED! They should have checked before shipping it.

Date of experience: January 6, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jeannette,

Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user angryc16
Georgia
1 review
6 helpful votes
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January 1st, 2015

Do not waste your time. Everything is cheaply made. Customer service is awful if you want to cancel. They're so rude and how about instead of cancelling my membership they put it on a payment vacation AFTER SAYING THAT THEY CANCELLED IT. So, now I can't cancel it until that vacation is over. FOUR MONTHS FROM NOW. $#*! you, shoe dazzle. I don't know how your business is even legal.

Tip for consumers:
Don't.

Service
Value
Shipping
Returns
Quality

Date of experience: December 29, 2014

Thumbnail of user tanishar8
South Carolina
1 review
1 helpful vote
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August 10th, 2018

First off they charged my card even though I skipped the month. Since I'm no longer with that specific bank, they say they have to mail a check out and it takes up to 12 weeks. I called in in May and they said it would be here by Aug 1st. It's now Aug 8th and still no check. I called in and now I'm in the "5th week" so they are basically lying. It shouldn't take 12 weeks to get $39.95 back when it took 5 seconds to take out of my bank account! Also, the quality of their shoes is trash. I ordered several pair and over the years the quality has went completely down. The fabric is horrible and I can't even wear my pair of heels I just ordered bc the heels aren't sturdy and are super painful! I wouldn't recommend especially for date night! Completely embarrassed

Date of experience: August 8, 2018

Thumbnail of user ivyt14
Ivy T. – Shoedazzle Rep

Hello Tanisha,

We would like to offer our deepest apologies for the trouble you experienced with Shoedazzle. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user blissl
Texas
1 review
1 helpful vote
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May 12th, 2016

I don't know where all these bad reviews are coming from I've been a member for years and I absolutely adored the quality fit and flare of every single pair of shoes I have ordered highly recommend I love you Shoe Dazzle I am a real person not a spokesperson or employee of ShoeDazzle

Date of experience: May 12, 2016

Thumbnail of user jessicah2134
Canada
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

Been a customer for over 5 years and love the amazing quality of the shoes. Always fit well (mostly) And in case it does not fit it is easy to return. I recommend highly this store.

Date of experience: November 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Jessica,

Thank you for the amazing feedback! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!

Best,
Kim

Thumbnail of user blessyp
Canada
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

I checked in with the tracking of delivery and it says delivered but i was home all day and i haven't received it yet. Please let me know what's wrong or refund my money. Thank you

Date of experience: November 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Blessy,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

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From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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