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Shoedazzle has a rating of 3.4 stars from 7,994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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I am completely disaapointed with this website. They are fooling people. Firstly, they show the advertisemnt that first purchase only $10 but after you visit the website the same thing will cost for $20.
Secondly, when you go for checkout, there is a must that we should make vip member or any other member ship titles. We wont be able to skip it because they wont allow us to check out if we dont choose vip or premium pink member. And they make us to be a Vip member which they say its free but its not. They charged me $40 for no reason and they said its for vip membership. My saying is, if they could not give us a good customer service we are not making any purchase and the membership is useless for us. They charged me $40 without any notifications and reciept.
Thirdly, the customer service is worst. And they are not helping out to get any solution. This is the worst online shopping i had ever seen in my life. I reccommend to all my friends to stay away from this "SCAM Shoedazzle".
Date of experience: December 7, 2018
I just logged in and placed my order just like I placed in the other order. There was no problems. Seamless check out.
Date of experience: June 20, 2024
My experience is always good. I've been shopping Shoe Dazzle for years and just recently starting wearing the clothes. I've not been disappointed thus far.
Date of experience: May 5, 2023
Hello Ange,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Customer rep was rude. Kept insisting that I keep my subscription when I wanted to cancel. She made inappropriate comments. It was a horrible experience.
Date of experience: December 7, 2022
Hello Blondell,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the shoe quality. I still have shoes I've order about 15 years ago still in great shape. I wish I could link my old account so that I can get my points back, but I'll get there again.
Date of experience: April 2, 2024
Hello Barbi,
Thank you for taking the time to leave a review and your feedback about your account is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I ordered 2 pair of sheos. One is best best ever and other one is not that much comfortable sheo. I wanna change and retrun but if there is another sheo like that i will change. If there is an option please give me the chance.
Date of experience: February 16, 2023
Hello Maria,
We are sorry to learn that the item that you got did not meet your expectations. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I bought 2 pairs of boots for a really good price + a free pair of heals. To be honest the material the boots are made off it's really nice and soft, they were $50 and I got them for $20 GREAT DEAL! The problem was that they were too high and I mean uneven high, the heal was higher than the front platform: ( walking on this boots was pure pain, only wore one of them once. I had to order size 8 even though I'm s6 they fit perfectly, like for real. I was also charged for the VIP bc of not reading but I got my money back and cancel right away. And lastly the pair I got for free are really CHEAP LOOKING, really HIGH, and came a little broken but surprisingly constable, that's a plus.
Date of experience: March 30, 2017
Hello Gaby,
Please accept our sincere apologies regarding your recent experience with ShoeDazzle. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
Two pairs of shoes broke within 5 minutes of wearing them. Customer service said I could exchange them, once I PAID the shipping fee to return them. No credit for those monies paid. I was then told the shoes weren't available anymore. I DO NOT LIKE THIS WEBSITE AND AM ONLY TRYING TO USE UP SOME CREDITS I HAVE SO I CAN CANCEL AND NEVER USE THEM AGAIN!
Date of experience: October 1, 2019
Hello Chris,
We’re sorry to hear about your recent experience with Shoedazzle and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
Got a pair of boots from shoedazzle, looked super cute online. I understand these are $40 shoes, but when I received them I was thrown back by the cheap quality of these boots. No padding in the soles whatsoever and the heels felt as if they would break. So I requested a return label and received it. I sent my package out with it and waited, and waited, and finally after about a week and a half I called to see if they had received my return. They had not. Days later, the same package shows up on my doorstep. At this point I am ticked bc I should've had my $ back by now, and now I am going to have to wait another 2 weeks and hope the return gets there. So I called their customer service and they told me to send it out again. I have a feeling the same thing is going to happen, which must be how they end up making $ through having people keep their cheap shoes. Totally disgusted with my first and only experience with shoedazzle! Why can't they just give me the return address, and I will pay for the shipping back instead of the package continually being returned to my doorstep? So stupid!
Date of experience: October 30, 2013
I wore the boots I bought 1 time, and the heel ripped right off, it was held down with a drop of glue. Not great for fall weather let alone winter ( why I bought them)
Date of experience: January 5, 2022
Hello Abigail,
We are very sorry to hear that you are not satisfied with the quality of the item you received. We will be contacting you within 48 hours to help you further.
Best,
Renz
They have a decent looking selection of shoes, but when you have something in particular your looking for it can be hard to find. Bag selection isn't very good. And customer service isn't that great!
Date of experience: May 28, 2023
While just browsing through the website had not planned to purchased but I found the cute little shoe I realized I needed! They are perfect! Heel is low, fits perfectly and they go with everything!
Date of experience: July 17, 2022
Hello Carol,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
I bought two pairs of booties and they don't have a zipper! You can't even get the top of your foot in! Shoes are cheap and tight don't fit and uncomfortable. Will never buy again
Date of experience: October 1, 2021
Hello Laura,
We are sad to know that you are unhappy with our products. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
This is my third time ordering shoes from ShoeDazzle. This past order I decided to order three pairs of shoes. The company, OnTrac they use to ship your orders have LOST my package. I have heard MANY horrible things about this company and I am MORE than disatisfied with them as well as ShoeDazzle for choosing such an unreliable shipping company. I will be cancelling my membership and going back to JustFab, sadly because of this.
Date of experience: January 23, 2014
While I am all for diversity in our communities and life. There is a must that the customer and agent relationship be understood. You can't hire people who don't speak perfect English just for cheap labor. Having the customer agent understand simple request was difficult. And the whole process was frustrating. I've been with Shoe Dazzle and JusFab since 2018 and in that instance I canceled my membership, all of my perks and points gone down the drain because I was dealing with someone who could not understand a simple request. FURTHERMORE I REFUSE TO RECOMMEND THIS COMPANY AND I WILL NEVER PURCHASE EVER AGAIN.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Natalia,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth
It's so hard for me to purchase shoes or boots online. Especially boots. They said extended calf size but they didn't really fit. I had to sell them on Facebook.
Date of experience: March 1, 2020
Hello Elizabeth,
Thank you for writing a review! Our sincere apologies if your boots didn't fit well! We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.
Best,
Nelle
Love your shoes can't wait to send pics of my wonderful purchases, i have been a customer for several years, and I will continue to purchase shoes from showcase only.
Date of experience: April 13, 2018
Hello Tammeka,
We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
I just received my first pair of shoes from shoe dazzle in the mail. They fit great, but are very cheaply made. I won't be ordering from the website again.
Date of experience: May 1, 2012
The last two orders that I have purchased have taken the complete 14 business day shipping times. They have been rather delayed and previous ones came in a timely fashion.
Date of experience: July 14, 2022
Hello Heather,
Thank you for your purchase. For assistance with the delivery, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've been a VIP member for a long time. I shop with Shoedazzle through the fall, winter, spring and summer! They are always coming out with amazing deals and styles!
Date of experience: November 23, 2022
Hello Angela,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Shoe dazzle never fails me especially during the holiday season. They have great shoes and amazing sales! The style and comfort of their shoes are phenomenal. I totally recommend them!
Date of experience: November 23, 2022
Hello Moriah,
Thank you very much for spreading the good news about ShoeDazzle! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I've purchased two pairs of boots. I've loved both pairs. It's really hard to find over the knee boots that are flats and not heels. Thank you for having them!
Date of experience: January 22, 2023
Hi Anne,
Thank you for your amazing feedback! We're glad that you love the style of the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
I' be never been disappointed, I always get what I expect, nice shoes and good quality.and u know what makes me happier? That they even have a bunch of deals!
Date of experience: July 27, 2015
I ordered a number of different items. But the pants and a couple of blouses were so thin with loose threads. Never will i order clothes from this site again
Date of experience: September 12, 2019
Hello Nancy,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via private message within 48 hours.
Best,
Ivy
From start to finish a perfect experience. Chose my new boots, paid for expedited delivery & received them in 2 days. They looked just as described & a perfect fit!
Date of experience: February 1, 2023
Hello Susan,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction with online shopping.
Best Regards,
Clark
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Reshma,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy