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Shoedazzle has a rating of 3.4 stars from 7,992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality, and fast delivery. Shoedazzle ranks 5th among Subscription Shopping sites.
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DO NOT... I repeat, DO NOT order from this scum of the earth company! Their products are of VERY poor quality. AND getting your money back is like winning the lottery... YOU DON'T!
They are located in the Phillipines and what they deliver is EXCUSES... NOT resolution!
If you order from this company... expect to be disappointed and ur money to never to be seen again!
Date of experience: January 3, 2016
I enjoyed signing up for shodazzel and I love the way they allowed me to purchase my first pair of shoes for 10.00. I'm looking forward to our journey together. So far it's been good
Date of experience: November 2, 2022
This company, along with its sister company, JustFab, are the absolute biggest scams on the market. If you're looking for shoes that make you look like you just came from the Walmart clearance section, this is the company for you. The shoes are horrendous. The pair of boots I ordered were cheaply made (original price 49.95 USD) and the second I tried them on, the button on the top came off. All of their shoes are not true to size, and happen to be about two sizes too small. I am a size 9 US and when my size 9 US came in the mail, I could barely fit my feet inside. Terrible quality. They look so cheap. On the website they look high-fashion and high-quality, but the second I received them in the mail I could tell that they were not built to last. RETURNS: They will not refund you unless you follow up with your return. I returned every last pair of shoes that I got, and for one order that I returned, I was only refunded half that I was supposed to get back. One pro: their customer service representatives are great. They will fix your problem if you go into that call being calm and understanding. With that being said -- do not use ShoeDazzle or JustFab, and make sure you treat customer service representatives with respect because they are people too.
By the way, ShoeDazzle rep Sherry from the comments down below never contacted me. Save yourself the time an frustration and don't use this company.
Date of experience: October 25, 2017
Hello Kennedy,
We sincerely apologize if you have not received your refund. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
The weekender bag holds a lot of items and it is sturdy. I used it right away and I had plenty of space for multiple outfits, shoes and toiletries. I like how items are separated.
Date of experience: April 7, 2024
Hello Antoinette,
Nice! Thanks for sharing a review about our merchandise! We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future!
Best.
Bonnie
Hello I'm Nevaeh ( 19 yrs) and I had purchased my first pair of heels without paying any mind that I just realized the heels I got did not have a choice to choose from regular or wide and that they run small so yea that's my take but next time I'm more prepared.
Date of experience: February 17, 2023
Hello Nevaeh,
We appreciate you taking the time to share your feedback about your purchase. We strive to provide the best for our members. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
You can't fix stupid!
People: READ:
Auto-Renewing Monthly Subscription
VIP Membership is a monthly (from the date of enrollment), fee-based, automatically renewing membership program. Unless you cancel your membership, the then-current renewal membership fee will be charged each month on or around the effective date of your membership to the credit card on file in your ShoeDazzle account. You can update credit card information at any time by going to My Account or by calling client services. PLEASE NOTE THAT NEITHER VIP DOLLARS NOR ANY EXISTING STORE CREDIT MAY NOT BE USED TO PAY FOR YOUR VIP MEMBERSHIP.
Tip for consumers:
Learn how to read
Date of experience: December 3, 2014
Received my order completely damaged and incomplete. Only 1 boot was in the box and customer service refused to assist me. Will never reccomend this company to anyone!
Date of experience: January 8, 2019
Hello Aimee,
Please accept our sincere apologies for the inconvenience you may have experienced. At Shoedazzle, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Im trying to return all items, to get smaller size or change for something else but everything is refused! And the service is crapp! No one understands english
Date of experience: November 5, 2022
Hello Karen,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our products and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I ordered two pairs of boots on November 15th and have yet to receive them. I keep getting the run around from customer service. I am very dissatisfied.
Date of experience: December 7, 2022
Hello Mary,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I cnat' lie I absoulutely love this website i think its very smart! I read all the cry babys comments of how cheap they are and all the other stuff you guys are saying! But you know the damn shoes where cheap when you signed up idiots what where you expecting to bj, cd, js.cl! Oohhhh nnooo there shoes for 39.95 smdh at you ladies! This site gives less fortunate women a chance to buy cute shoes very cheap think about others your hardship is your not everyone else's! Cheer and stop crying about 40.00 shoes wow! I love you shoe dazzle!
Date of experience: September 10, 2010
THIS WEBSITE IS A COMPLETE SCAM. When you first enter the website they advertise that when you buy your first pair of shoes it would be at a discounted rate but what they don't mention or say at anytime during your checkout or shopping experience is that your joining the VIP membership which charges your account almost $40 a month. Had no idea that these charges were being done for the past 6 months so when I called to ask for my money back politely the lady was rude saying I must not be able to read the terms and agreement during my checkout, how I tried to run a scam on them, and how bad I needed my money back. UMMM YES I NEED THE MONEY BACK BECAUSE I'M A COLLEGE SENIOR TRYING TO GRADUATE SO I WON'T END UP HAVING A HORRIBLE MISERABLE JOB AND LIFE AT SHOE DAZZLE.COM CUSTOMER SERVICE. Note to self never buy from these types of sites again
Date of experience: March 22, 2015
I'm always satisfied my only issues is cause I have big feet and they don't always fit in the shoes cause they're crafted for people with petite feet but that's not their fault haha.
Date of experience: February 1, 2023
Hello Kassandra,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in here at ShoeDazzle.
Best,
Mary
Both sizes were available but unfortunately I have to send them back they don't fit. Red heels are too small & the Rowen heels were too big I shudve stayed with my size 8 with the Rowen heels the red heels just wasn't for me if I order a size up they will be too big
Date of experience: December 7, 2022
Hello Tiffany,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My experience was great, love my boots, the coat was a little too big, but I decided to keep it, for when I wear big sweater or sweater dresses or when I bundle up so I won't feel too stiff wearing it.
Date of experience: November 14, 2022
Hello Esther,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Love being a member! I have loved ordering shoes and purse for many years now, and am so glad you added such a diverse cloths line! So much fun ordering a complete outfit without the store hassle.
Date of experience: April 12, 2018
Hello PJ,
Thank you very much for spreading the good news about Shoedazzle! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
XO,
Sherry
It's been years of buying from shoe dazzle, and never have I been disappointed. Top notch customer service and smooth delivery process. Looking forward to buying more items from Shoe dazzle.
Date of experience: April 8, 2024
Hello Titilope,
We're glad you’re enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Absolutely happy about my new shoes I sized up half a size on one which turned out to be too big. Turned in easily and got the new size sent out promptly! So excited to wear these!
Date of experience: December 7, 2022
Hello Renee,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
We pay for delivery and it takes a long time to arrive. I purchased the items almost 2 weeks ago and didn't receive my items. The website says it's going to arrive on monday,17 days after purchase.
Date of experience: March 24, 2023
Hello Ligia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
This is the absolute worst experience I have ever had with a company & I strongly encourage you to stay away. Their customer service is horrible and I have never been so mistreated by a company.
Upon ordering my shoes I saw that they were made from really cheap material and not what they seemed. So, I went to send them back free of shipping charges like they advertised. Not free! They charged my a re-stocking fee that I was not made aware of prior to my purchase. When I called and complained they were very rude and then I asked to speak to a manager. The manager not only didn't care about his rude employee but made the following comments "Of course we are not going to advertise that we charge a re-stocking fee under free return shipping, people wouldn't buy as much." He also said, "Mostly people don't notice always so it's not a concern for us." He wouldn't help me or let me talk to anyone higher up in the company and refused a refund for the re-stocking fee. Also, I returned my purchase weeks ago and have yet to be credited anything at all.
Date of experience: March 17, 2013
I love ShoeDazzle so much I have been shopping with them for over 6 years now I have so many pairs of shoes I have bought so many pairs of shoes for people and they love them... I will be shopping with ShoeDazzle for as long as I can..
Date of experience: March 1, 2022
Hello Nikkyta,
Thank you for your positive review and for sharing this with others that you like our products and services. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I've never had a problem. The shoes are awesome and it doesn't take long to get to me. Looking forward to buying more shoes in the near future. Thanks ShoeDazzle. Would definitely recommend.
Date of experience: July 14, 2022
Hello Rolisha,
Thank you very much for spreading the good news about ShoeDazzle! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I absolutely love the shoes I get from here. Every shoe I had ever got has been such a joy and fabulous. I orders 15 pairs in the last month. Thank you Shoedazzle.
Date of experience: January 8, 2023
Hello Sierra,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Why are they charging me for a membership I don't have or thanking me for an order I didn't order and promised to refund but never did. $#*!ing scammers with plastic $#*! shoes
Date of experience: January 5, 2022
Hello Lesley,
Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
I had an account for about a year or so. Finally cancelled it because there was barely anything that was my style. I think I may have bought about 8-10 pairs of boots/booties.
Date of experience: August 9, 2022
Hello VaLinda,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our style selection. We value you as a customer and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Melissa,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz