Shoes

DON'T USE THIS COMPANY! MY HUSBAND IS BED BOUND AND NEEDED SURGERY IMMEDIATELY. HE NEEDED 9E WIDTH SNEAKERS JUST TO BE ABLE TO STAND FOR APPROX 5 MINUTES IN TOTAL. I PAID THE $20 ADDITIONAL FOR OVERNIGHT SHIPPING AND INSTEAD THE COMPANY SENT THEM BY GROUND 3-5 DAYS SHIPPING. WHEN I CALLED THEIR RESPONSE WAS "THEY DON'T HAVE A TIME MACHINE TO GO BACK AND CORRECT THEIR MISTAKE". IF I WANTED TO PAY ANOTHER $138 TO GET THEM IN TIME FOR THE SURGERY I COULD DO THAT. ALSO THEY WILL REFUND THE $20 AND I SHOULD GET THAT IN 5 DAYS. ALSO THEY BLAMED UPS (I contacted UPS & they provided written proof it was on the senders end).
THEN THEY BLAMED THE MANUFACTURER. WHEN I REQUESTED WHO I COULD CONTACT THERE, PAUL STATED THAT WAS INTERNAL INFORMATION & HE WOULD PROVIDE THAT. PAUL GAVE ME AN 1-888 NUMBER HE GOOGLED. NEEDLESS TO SAY THEY DIDN'T ANSWER. FIRST AND LAST TIME USING THIS COMPANY. SINCE I NOW HAVE TO BUY THE SNEAKERS ELSEWHERE & RETURN THE MISSING IN ACTION ONES FROM SHOEBUY, THERE IS A RESTOCKING FEE I WILL HAVE TO PAY. STAY AWAY FROM THIS COMPANY

"BEWARE! I wish I could give them a rating of a NEGATIVE 10 stars! They advertise free shipping and free returns, but if you ever return an item and try to order from them again - WATCH OUT! I ordered some shoes, but then received an email stating they could not process my order until I contacted them. I called them, and I was told that because I had returned previous orders, they would not process my order unless I agreed that anything I ordered could NOT be returned (not even if I paid the shipping fee)! So, I cancelled my order because I will NOT buy shoes unlwss I can return them if they don't fit! I recently got my credit card statement, and noticed that Shoebuy still charged my credit card for almost $300.00! It's been almost 1.5 months since the order was placed and cancelled, but the charge was never refunded. So, even though Shoebuy refused to process my order, I cancelled the order 1 day later, and no shoes were ever sent to me, but they still charged me! Basically, they stole $300.00 from me by charging my credit card fraudulently! (Good example of why you need to review all charges on a credit card)
I called them at 3:30 pm on a Friday, only to be told the billing department was closed and they will review it on Monday. After pushing to speak with a manager, I was eventually told that they would process a refund immediately (hopefully that will happen, but I'll see - it's been 8 hours but there's still no pending credit on my credit card).
My neighbor also placed an order with Shoebuy. She went out of town for a long weekend (4 days). When she got back, she had an email from them to call. She called them and was told they cancelled her order since they did not hear from her. Upon trying to place the order again, the shoes she wanted were no longer available!"

I purchased a Fedora hat through this company and their Amazon storefront. The hat's a pretty nice hat, and fairly expensive as far as hats go, in my opinion, but I'd purchased it as a gift for my husband since he'd been wanting one for awhile.

The hat, though, was too small. However, since I'd actually been thinking ahead (for once), I'd purchased the hat with plenty of time to wrap it for his birthday and by the time his birthday came, he opened it and tried it on, etc., we had exceeded the company's 60 day return policy by about 30 days.

Figuring since I didn't really want to return it, I just wanted to exchange it for the next size up, I contacted them through Amazon. They finally responded after about a week, telling me sorry, they can't help me since their policy dictates that there is a 60 day return policy, but they strive to make their customers happy and they hope I am and will shop with them again.

What the...? Ok, they must have misunderstood that telling me no to an exchange certainly will not make me happy. So I reply and tell them that since it was obviously my bad that I was outside of the return policy, I'd gladly pay for return shipping both ways (me returning it to them; them shipping the next size hat to me). Seems fair and reasonable, doesn't it?

Two weeks go by with no response. I send another email; another week goes by. I finally sent a third email threatening to report them to the BBB... that one got a very prompt response, but they were still not willing to work with me.

Bottom line is that this company has very poor customer service if they're not willing to work with a customer who doesn't even want her money back. They claim they can't help me because they have to maintain their integrity and I'm no longer in the 60 day return window stated in their policy.

It's my opinion, though, that they'd do much better to bend the rules and make one customer happy, than to "maintain their integrity" by being rigid. After all, people who have poor experiences are much more inclined to leave bad reviews (this one case in point) than people who have no problems whatsoever. Going out of one's way to make a customer happy can only benefit the company.

DO NOT DO BUSINESS WITH THESE JERKS. HORRIBLE SERVICE AND DOUBLE TALK IS ALL YOU WILL GET.

I bought a $250 pair of dress shoes on sale for $200.

The most I have ever paid for a pair of shoes. I wore them for two hours and did not like the fit but love the shoe and just needed a new size. I called to get a return slip and I was told that if I wanted the new pair at the sale price I would have to buy them that day and send the others back for credit which is what I did. Then they DENIED the return and stuck me with the shoes!

I called the CEO office and got nothing but bla bla bla AND basically was dismissed and was even told it was my fault and that I had not been honest. They are impossible to deal with. It is like talking to a brick wall with a lawyers degree.

I WILL NEVER BUY A THING FROM THESE FOLKS AGAIN AND I SUGGEST YOU DO THE SAME. I am returning about 6 other items and paying the $7 restocking because I as a matter of principle I refuse to do business with the devil and these folks are the devil

THIS COMPANY IS A JOKE. I ORDERED A PAIR OF SHOES. I OPENED THEM IMMEDIATELY ON DELIVERY. I NOTICED VERY NOTICEABLE MARKS ON BOTH SHOES. SO I TOOK A PHOTO AND CIRCLED THE DAMAGE AND SENT AN EMAIL. YOU CAN SEE THE MARKS MORE CLEARLY IN PERSON. I ALSO NOTICED THEY ARE PUT TOGETHER POORLY. THEY ARE SUPPOSED TO BE KEDS KATE SPADE. I AM SORRY, BUT THE WAY THEY ARE PUT TOGETHER I CAN SAFELY SAY I BET THEY ARE NOT AUTHENTIC. ALSO THEY CLEARLY HAVE NO QUALITY CONTROL IN PLACE, BECAUSE THESE MARKS WOULD EASILY HAVE BEEN SEEN.

I RECEIVED AN EMAIL FROM THEM TODAY, THAT I CAN RETURN THE SHOES BUT HAVE THE NERVE TO TELL ME THEY WILL CHARGE ME A RESTOCKING FEE. THEY ARE DISPICABLE, THEY SENT ME DAMAGED SHOES AND EXPECT ME TO COVER RESTOCKING FEES.

I WILL NOT BE SENDING THE SHOES BACK! I AM TAKING THEM TO A REPUTABLE PLACE TO SEE IF THEY CAN SAFELY GET THE MARKS OFF AND CLEAN THEM, THEY NO LONGER HAVE MY SIZE AND THEY ARE CUTE OTHERWISE. THEY CAN GIVE ME SOME KIND OF PARTIAL REFUND FOR THE DAMAGED SHOES THOUGH!

THEY WILL NOT GET A DIME OUT OF ME TO RETURN THEM TO RESTOCK THEM ONLY TO SELL DAMAGED TO SOMEONE ELSE. I HAVE SENT AN EMAIL OUT TO FIND OUT WHO I CAN REPORT THE COMPANY TO FOR ALL OF THIS. SHAME ON THEM!

ALSO, I DID NOT PUT THESE SHOES ON NOR DID I LACE THEM. THEY ARE IN THE CONDITION THEY WERE SENT TO ME. THEY HAVE A LOT OF NERVE TO TRY AND CHARGE ME A RESTOCKING FEE FOR DAMAGED SHOES.

I have been a long-term shoebuy.com customer. I have shopped at their site, above all others, even when they were more expensive because they had a free return and exchanged policy. This year, some time in August apparently, they changed the free returns and now charge $6.95 per returned item... not return box, but per item! So, if you are like me, and order several different things to decide which one you want, you are being ripped off. I called to complain I received no warning of this, and that I took the effort to find one box to return it all in, as I have been instructed to do in the past, so being charged per item is bubkis. They person I spoke with was respectful, and I remained respectful, despite feeling like this was theft. They spoke to their manager, and another manager who they claim was higher rank. Neither was "able" to do anything. I don't believe that for a second. I know every company has someone who can wave fees. The fact there was no notice for current customers is illegal. When I pointed that out, they claimed if I had looked at their returns policy it is there. I pointed out I had no reason to look, as I had been a decade long customer and given no notice anything changed. They don't dispute that no notice was given. They just don't care. They are perfectly happy to rip you off. I guess I will be shopping at Zappos or other sites now, even if I pay a bit more... at least they aren't trying to steal from me. Adding insult to injury, my "rewards points" disappeared. I had over $40 in "points", which is the equivalent of cash, or was. They no longer list those in my account. When I emailed about this, I received no response. I don't know if shoebuy has been sold, as I did notice some odd packing slips, but they are not the company I used to shop with, and I no longer will.

If I can give a 0 I would. Let me start of with I bought some gym shoes they were not cheap. I purchased a Wide instead of regular. I realized it when I wored it to work 1 day not 2 not 3 just 1 day. When I got home I took them off to see why it was so comfortable and realize it was wide so I had these returned and to expedite my replacement which were the exact one's same size but regular I purchased them and waited for my return refund. They are refusing to return except it because I wore the shoes one day. They were in good condition but refused them and returned them to me. So I called spoke to a Walter he wasn't able to help asked to let me speak to a manager transfer me Paul couldn't help aaked Paul so your a manager he pauses and says "no I'm a superviosr" here we go I asked for a manager not a sup." Which I'm guessing he wasn't even a sup. The manager suppose to be calling me ha! Yeah let's see if that happens because apparently there isn't one on site. I asked for corporates# he gave me *******929 you can't even talk to a live person and to leave a voice mail the voice mail was full! Run people they are indeed cons. Don't do it! You will regret it.

I have been a long time customer of ShoeBuy and l loved everything about this company, until the end of last year. I had purchased 2 pair of sneakers, different makes and sizes hoping one would fit. These were purchased BEFORE the change in policy. Since my feet are hard to fit, I have trouble finding the right width shoes in stores. I had checked the website after I received the sneakers to try and figure out what I wanted to do with the sneakers, whether to return and try a new pair or just return them all together. Unfortunately, I had never gotten around to making a decision, knowing that there was a 365 day return policy at that time, but when I finally decided to send them back and went into my order to get the return label to ship them, found out that the policy had changed and I was not able to do anything. I did see a note that said if the order was placed before the policy changed to contact customer service. Since it was late at night, I sent an email to them and got a response telling me that there would be a $6.95 restocking fee per item, which meant that it would cost me almost $14 to return, when in the past there had never been a restocking fee, which was the main reason I used this website. It shouldn't cost anything to return items, especially shoes that are so different between manufacturers that you never know what will fit and won't fit and expecting a customer to pay $7 to return an unworn item is crazy. Customer service was no help at all! My suggestion is do not deal with this business at all. If you get something you don't like or can't wear, you will be out money. It is not worth the hassle. Seems like they would rather lose long time customers then try to make them happy. Good bye to ShoeBuy.com

Purchased Grand Child shoes 10/1/17. Order No. *******. Being an original "Webber" when there was no browser & only code to converse I have a unique take on this. I got only $8 off on a name brand shoe I would much rather had paid full price from the manufacturer as the "guarantee" is worth more than $8. Many name brand shoes are giving up their rights to sites like Shoe or Shoebuy because they can ditch the warranty out the door. You cannot try on the shoe & fit is EVERYTHING. If it doesn't fit you may have to pay a re-stocking fee. If it falls apart your poop out of luck as they say "You Wore It".

They have no store front across the US so their cost is $0 comparatively speaking. That means 1000's of jobs are lost. They don't have to pay health insurance on all those employees, They don't have to pay workmans comp on all those employees. They don't have to pay "their share" of local taxes on employees. They don't have to give vacations or sick pay on all those employees.

They have a few people sitting in rooms at computers and a few stock people sitting in a warehouse. Also a few people on the phone or they contract out to a call center who represents many companies. Even oversees.

So it takes people out of work, you don't get a fit for your individual foot, (and you are more than likely to put up with a bad fit -- NOT GOOD for your future feet) You have no one take the shoe back or complain about poor quality. All for a measly $8. Even if its $20 in todays pricing that is not much for what you give up.

If they continue to steal the profits and not give you the consumer the savings then why would we purchase from them? I could walk in a "High End Department Store" and get the same shoe for pennies more with a good fit. We must ask ourselves why are we doing this. They reap in the profits and you the consumer looses. Your community looses, your feet lose. You loose. So for those of you who expect high demands on this company, right on. Their Profits are OVER THE ROOF TOP.

I just want to comment on this. I have the unfortunate job of working at the customer service center for shoes.com/onlineshoes.com.

I must say though the hardworking agents try so hard to fix all the issues caused by this company, its very hard.

The agents are not the problem. Its the company. They limit us so badly on what we can actually do to fix all their problems for the poor customers. I empathize so badly with all the customers, and I truly do my best to help. But, I do agree that this company is terrible in so many ways. They also treat their employees terribly and expect us to help and solve problems for all you wonderful, obey paying customers, but give us so little to work with, not to mention very low pay.

I am truly sorry to everyone that has had bad experiences with this company. We strive to provide good customer service at our call center, but that will never make up for how terrible the company is, and how many problems it has.

I have been with them for almost a year now, and to be totally honest it was a much better company when I first started. But they've become money hungry jerks over time, and I totally understand everyone's frustration. So many workers have left due to the stress of dealing with trying to help you all with all the awful screw ups and problems this company caused for you all. I'm at the end of my rope with this company myself.

My strongest and most sincere apologies to all of you that have had problems, or haven't been responded to, or adequately helped. I truly care and the only reason I have stayed is to try to rright all the wrongs the company has done to you all.