Shoes

If you order from Shoebuy.com Private Events, be prepared to wait for your items... and wait... and wait. I ordered some shoes and was told that they would ship in 1-3 business days (I have the confirmation email that shows this). After 5 business days, I noticed that they had not shipped so I called. I was told by a CSR that orders from the Private Events take a little longer and that they would ship in a day or so. So, although I wasn't happy, I said ok. Well, 9 business days came and they still had not shipped so I called again and happened to get the same CSR that I had talked to the previous time I called. I explained to him how frustrated I was and what he had told me; well, he basically proceeded to call me a liar and said that he would never say that and started arguing with me. I am a customer service representative myself and if I had ever treated a customer like this, I would have been fired on the spot. So, I got the run around again about the shipment and I requested to speak to a manager. So the Call Center Supervisor gets on after a few minutes (during which, I am sure the other guy was telling him what a nasty person I was) and proceeds to tell me how sorry he is and that he would personally contact the warehouse and make sure they shipped that day and that he would call me and send me an email to confirm. Guess what? I never received either one (surprise, surprise). I finally received an email telling me that they had shipped from someone else. I was not happy that they took so long or about the way I was treated so I shot them an email explaining my frustration (basically like I am doing here). I have yet to receive anything back from them regarding the issue. I figured maybe if I put it out for the public, maybe I would get a response. We shall see. Thank you for listening (or reading).

My husband ordered my running shoes off this site, after finding an amazing deal. After he placed the order, and the money was immediately debited from our account, he still hadn't received a confirmation email, so began to research the site. Right away we started freaking out after reading all the horrible reviews. We made a call the bank and try to cancel the transaction, as it was after hours for the company and we couldn't get through. Our bank wasn't able to cancel, but told us that if we were unable to cancel the order with the company, or any other problems with the transaction, they would be able to open a dispute for us and get our money back.

The next day my husband was able to get a hold of the company and they sent a confirmation email right away. Still, we had all the reviews we read in the back of our minds, and still weren't too sure how this would turn out for us, but did take a gamble as we did read SOME good reviews. The shoes shipped within a day or 2 of placing the order. I've read other reviews that said the shoes they received were Chinese knock-offs', so I made sure to look up detailed photos of the shoe we ordered to compare when my order arrived, and my order actually shipped from Louisville, KY, so that also calmed our nerves.

The shoes arrived in the original Saucony box, and looked brand new. They are NOT knock offs. Aside from the anxiety from the bad reviews we read about the site/company, we had a VERY GOOD experience. We felt it was necessary to write this review, due to so many bad reviews that we did want to let other potential buyers know that the site is not all bad.

I wear New Balance all the time and wanted some without laces, easy off and on Velcro style. I purchased the Men's New Balance MW411 order no. ******* (just in case shoebuy.com wants to know who is giving them the NEGATIVE review.) They were mailed promptly. I tried them on and they fit good. Then I wore the to work where I stand all day. By the 2nd hour my ANKLES were killing me I was in such severe pain with 5 hours left to go. I figited all day trying to get comfortable waiting for the day to end where I could take these off.
Got to my car and could barely drive because my ankles hurt so bad. I returned them immediately based on their reason they listed "too high".
I receive them back in the mail stating because I wore them, THEY CANNOT BE RESOLD.
I was shocked that this company is more concerned about RESELLING THE SHOES, than SATIFISYING THE CUSTOMER. They killed my ankles where I couldn't walk! But yet I am out of money because they can't RESELL THEM! Wow, do they really think customers will do business with them with that kind of mentally and policy?

I have purchased several pairs of shoes per year for myself and various family members at Shoes.com (formerly ShoeBuy.com) for many years and never had a problem before, presumably because I was ordering shoes that I was familiar with and knew exactly what size to get, and I ordered the same brands and styles repeatedly, so I never had to worry about returns or dealing with customer service. Recently, however, I ordered some very expensive orthotic shoes for both myself and my mother, and it was a nightmare. I did a lot of research before deciding which brand and style to order, and my decision was ultimately based on the information provided by Shoes.com as well as the glowing 4- and 5-star reviews. The website said that the shoes ran small and recommended ordering a larger size that you would normally wear, and reviews stated that they were only small in width, not length. I normally wear a 7 wide and my mother normally wears a 6, so I ordered a 7 extra wide for myself and a 6 wide for my mother. Mine were huge but I still drove 30 miles to drop off the other pair to my mother, hoping that hers would fit better. She had the same result but, rather than making a special trip to pick them up, and because Shoes.com makes such a big deal of their free returns and exchanges policy, I simply ordered another pair for myself in a 6.5 wide, thinking that I would return the other two pairs for a refund after my next visit to her, as she had decided that she didn't want another pair. The second pair that I had ordered for myself also turned out to be huge so I tried on the pair that I got back from her and they were also too big. Mind you, this pair was a full size smaller than I normally wear and they were still too big, even though Shoes.com said they run small. At that point, I just figured I would return all 3 pairs at their expense and the only thing I would have lost would be my time. They did send pre-paid return labels, but they charged me a total of $20.85 because the fine print buried deep in the website says that you have to pay a restocking fee of $6.95 for each pair that you return for a refund rather than exchanging. So much for the free returns and exchanges that they have plastered all over the website. But still, even though the restocking fees came as a shock, I accepted it and chalked it up to a lesson learned. But in order to hopefully prevent someone else from going through the same ordeal, I submitted a very respectful but detailed review... and it was never posted. A week later, I submitted a second review that was also not posted. Now I know why all the reviews are 4 and 5 stars... because Shoes.com refuses to post any review that might hurt their bottom line. It's sad really, because this was the only place that I have purchased shoes for so many years, and now I will never shop there again.