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The company presents a mixed reputation among customers, with some praising the quality and prompt delivery of certain products, particularly items like paper towels and toner cartridges. However, numerous complaints highlight significant issues, including unreliable inventory management, delayed shipments, and poor customer service. Customers frequently report difficulties in obtaining refunds, receiving incorrect items, and experiencing unresponsive support. This pattern of dissatisfaction suggests a critical need for improved operational transparency and customer engagement to enhance overall service quality and restore trust among consumers.
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This company constantly advertised sales on items that don't exist. I bought 8 rolls of cork and received only one, they refunded me without asking! I didn't want the refund, I want the other 7 rolls of cork! To make matters worse, they're STILL advertising the same deal weeks later! What a horrible company. I'm going to start emailing Amazon executives to let them know why this scam outfit is doing!
I purchased a task chair on 7/5/23 and when it arrived, the pneumatic lift for the seat was defective. Returns for a full refund are allowed up to 30 days. However, I was unable to fit the chair in the shipping box, as instructed because the base was now permanently attached to the seat (stuck at the lowest height) and it would not fit in the box. I immediately emailed my problem and asked that they advise me as how to proceed. I didn't hear back for several weeks and when I did, my problem was not addressed, and it was like they never read my reply at all. I tried again - same thing. By now the 30 day window had well been exceeded. I tried to explain all this twice in calls to customer service and their "hands were tied", as I had exceed the 30 day limit. I am beyond frustrated and feel taken advantage of and cheated. There are exceptions to all rules, and this should have been one.
Note: Purchased thru Amazon, fulfilled by Shoplet, 3rd party return policy applies.
For some reason my jpeg photo of the chair and box will not load. It's on my phone and I can email it
to you!
This company does not pay their bills! They are a crappy company lead by an even crappier person, Tony Ellison. They sell cheap items, take your money and are rude. Tony is the worst to work with and is a scam artist! Buy from someone else!
I ordered bottles of incontinent wash. Shoplet didn't use stop leak tape on bottles. Bottles leaked. I can't resell because logo washed off bottles and plus ink got all over my hands. I was issued a partial refund on this order and thought problem was solved. So I placed another order and received the order with the same quality control issue. I will not be ordering again.
We ordered an Oki-Data Factory original equipment toner cartridge for our Multi-Function Copier. Shoplet offered it through Walmart Marketplace. They played a bait and switch scam and instead of sending the factory original equipment ($57.77) they sent us a $10.00 knock off "compatible" (which if we would use would void the factory warranty).
We immediately called Walmart to file a complaint and Walmart is in the process of removing Shoplet's entire account from their marketplace. Since Shoplet used U.P.S. To play this "bait and switch" that constitutes interstate fraud and we have filed the appropriate complaint with the U.P.S. Fraud department to cancel their shipping account as well.
Shoplet's veiled attempt to explain their bait and switch fraud was to send us an email saying they are "sorry you were not satisfied with the item you received". Not satisfied? Really? The picture of what we received is attached.
If I could give them less than 1-star I would.
DO NOT BUY ANYTHING FROM THESE SCAM ARTISTS.
The sander would probably be great if I could actually recieve it. Shoplet gave me horrible customer service from and Asian customer/ supervisor representative who actually hung the phone up on me. They give you false tracking info and cannot even get in touch with their shipping department. Do not buy fron shoplet. Was quoted 6-10 days shipping and at day nine still no current real tracking number. Stay away. Fraud alert.
Criminals and liars. I am currently suing this scam company, Shoplt. FRAUD! Now I call them SHOPNEVER!
I bought 5 boxes of the forks, take 23 days to ship to us, asking for return, they charge 25% restock fee
The problem is shoplet ship items super late, when i got it, i don't need no more, that is not the right, shoplet delay the orders 23 days, now they want charge 25% for return, that is ridiculous, no more shoplet
Don't buy anything from this stupid company
When I requested a quote from the company and sent back the PO, after weeks of waiting on my items to arrive, I reached out to them. First, I was told that they didn't have my order. Then told that it's with the "net 30" department [accounting], then I was told that there's a hold up in shipping. Finally, after weeks of them being unable to keep a story straight, I decided to call them every day. Finally, they sent it, and subsequently, left 6 items off. When I contacted them, they initially acted as if they cared. Now they don't even bother to respond. SHADY, SHADY, SHADY company!
Nice paper towels for cleaning or just wiping hands. 1 sheet can get a lot of cleaning done. So glad I bought them they hold up very well when cleaning up spills or wiping down my counters. Great value especially if you like buying in bulk like myself. I will re order. Stay stocked up!
This is a must have item. Quality and performance for your needs. Item was just as presented and exactly what I hoped for. This has been an organizational life saver. Easy to use, easy to find documents.
I needed an odd legal size stationery item but found that the typical retailers - Amazon, Staples, OfficeMax, etc., were all very expensive. I found the item I needed on Shoplet.com for a reasonable price. Despite reading some negative reviews, I placed the order. Unfortunately, I received the wrong size.
I got my order in front of me before calling customer service and realized that I had ordered the wrong size in error. When I searched their site for legal size, I got one letter size result as well but did not notice the size when placing the order. When I called customer service, I explained the mistake and asked if I could return the item and what it would cost. The very helpful customer service agent said that it was not a problem. I could keep the item and they would issue a courtesy refund that I could expect to see in 3-5 days. Not only did the refund appear on my account the same day, the replacements I ordered shipped the same day as well. I could not ask for better customer service and have found a vendor that I plan to use for more of my office supplies.
They don't know about their inventory, I had spent one hour on their website and ordered about 1000$ merchandise, today I received a message that they don't have the merchandise, it's a online store and they don't know what
They have, don't trust them
DO NOT EVER ORDER FROM THEM. They don't ship 2 items, don't tell you this, say they shipped it and still charge you for it. Customer service is the worse. Save you stress and hair and order elsewhere.
Excellent and prompt service. Sturdy and large and expandable file. These were a good value, hold quite a bit and the colors make it easier to file.
Good quality! It is a good product, it is less expensive compare to others. This product holds up well during treatment time.
The item arrived quickly and is as described. This paper cutter / trimmer is easy to use and very clean cutting. Best paper cutter. I would buy from this seller again.
This product really works well. Spray on, leave over night, and wipe clean. Love it and is definitely worth the money. This will be the only brand I will ever purchase again.
Website is horrible, so tried to order by phone. They didn't honor the online prices and hung up on me twice. Save yourself the frustration and order elsewhere.
Answer: No email responses, no real person on the line available to take someone else's call. No refund for unshipped products, this happened to me recently during the past 2-3 weeks, yes I've been scammed. Will never buy on this merchant again.
Answer: They were featured on Walmart Marketplace. Because of their bait and switch scam Walmart is in the process of removing their entire account.
Answer: Not too easy to reach customer service. They don't have an 800 number so I am not too sure.
Shoplet is an online retailer of over 1,000,000 business products, servicing the continental United States, Canada and United Kingdom.