I ordered a desk organizer from Shoplet and it unfortunately came in damaged. I called up Shoplet, spoke with a rep named Tamika and she immediately pulled up my order, arranged for the return of the damaged item and processed the delivery of a replacement. The new item was delivered the next day and the damaged one returned. Thanks to both Shoplet and Tamika
Worst customer service I have ever experienced. I ordered two chairs from Shoplet, received one of them and when i called to find out the status of the second chair they told me I would have to go figure it out with UPS. They still have the same chair in stock and good customer service would be for Shoplet to send me a second chair while Shoplet figures out what happened to the item in transit.
If using PayPal BEWARE! Your order is placed BEFORE you get a chance to Review it and shipped the next day before you can cancel it... I Tried! Also is taking me more than a month to get my refund! And 5 phone calls with wait times to screw up my day!
I ordered 12 boxes of wax paper. I received them but EVERY SINGLE BOX was open. I have called 5 times and told really time I'll hear from the company with return information. I have not had any contact from them and they will not refund my account without the item.
I always used Shoplet for my office stuff. Got an email for Memorial Day special items that would work for the holiday weekend so I ordered stuff for myself personally. Good paper goods for a holiday BBQ, Nice to know that Shoplet has good stuff for my house as well as work.
I ordered a wheelchair an got a mattress pad. I called and they told me it was listed wrong on the website and they would refund me and send return shipping lable. Nonhave been done. I called thre times already and get the same run around.
I have tried contacting and had no response. This occurred back in March. I was able to get through today and was told that they listed it incorrectly on their site and they would email me a label so they could refund me. After telling Shakira Pointer I was very unhappy she hung up on me. I would NOT recommend purchasing ANYTHING from SHOPLET! NEVER!
They sent me the wrong item, first of all... I need the item rather urgently and was happy to see they shipped it quickly, but when the box labels showed a 11lb box with dimensions that were much bigger than the box they sent and what I received was less than 1lb, I knew immediately something was wrong.
The problem is - getting them to correct the mistake is AWFUL. They keep telling me to wait and wait and wait and wait and wait and wait. It is a huge pain in the butt. I just keep getting shuffled around and they now want me to send me "the rest" of my item. Worst part of it all is that I have to have the item reshipped so every mistake they make costs me $10+ just to get to me.
All I want/need is the item I ordered, for the love of all that is good, and I'm in a bit of a rush. Just wish they cared, and I would happily just order it again and "returning" the almost empty box they sent. I may end up doing this anyway actually. I don't know at this point what else to do.
Placed order in March 2020 for Covid products order then a few days later it was cancelled by them Reason was inventory issues. Yeah right!
And in April 2020 placed another order that was scheduled to deliver in early July and check to see where it was only to find out it's backorderd and now coming in August to September.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We
Appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I ordered a webcam they said they had in stock. A day later and without any contact I get a notice from PayPal that my order was canceled. I had to log in to the Shoplet website and navigate a bit to find out they did not have the item in stock. What crap is that? Stinky crap!
We do apologize for the inconvenience. It might be at the time of your purchase the item was on limited supply and when the order was forwarded to our warehouse it came back out of stock that is why the order was canceled and refunded.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
Very happy that the item purchased arrived within the specified delivery date and was exactly what I ordered. It works well with thick things to staple.
Farrow Wrap received on time and in condition described. When contacted to update status it was resolved within the hour! Quick ~ Courteous ~ Recommend Seller!
Got all the products I needed very easily and at a good price. They arrived
The next day. Don't think they could do anything better.
Delivered on time.
Will be using again.
Happy to recommend
Rapid delivery, accurate description, reliability. Shoplet is the best! Products are economically priced, shipping is fast, and my product arrive quickly. I highly recommend this source to all!
Had a great shopping experience on Shoplet's website. Found all the items I was looking for. Everything arrived real quick and nothing was damaged. Will go back again.
Poor customer care not picking the phone answering whats app as promised.No follow up of complaints, replacement or refund. Really very bad experience from them, not at all trustworthy.
We do apologize for the inconvenience. Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up to your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
Shoplet was perfect. They had everything I was looking for. Easy account set up. Quick checkout. And even quicker delivery. Everything actually came the next day. Will be back to shop again.
Amazing service. Have used many times and so far nothing bad has happened. Some reviews say it takes a while to get products but it always takes me under 12 hrs.
My go-to for beauty products before I buy anywhere else or anywhere full price on line. Great selections, prices and reasonably quick delivery. I purchase from several a year in Shoplet.
I love this PUR pitcher. The water comes out tasting great and so cold. Its large size allows frequent usage as long as you keep filling the top blue part.
Overview
Shoplet has a rating of 2.2 stars from 300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shoplet most frequently mention customer service, credit card and wrong item. Shoplet ranks 175th among Computer sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for the inconvenience. Here at Shoplet.com, we wanted to have all items delivered to our customers, undamaged. Since we use third-party delivery services or any other freight company we do not have control of the procedures and policy they have for deliveries.
We are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.