Stoneberry

Ordered my son a Nintendo switch for his birthday after receiving $750 credit line from these joker's. After a week of my order pending, I called. First time at noon, then at 4:30, then at 7:30 pm. Each time they were experiencing, "High call volumes" (seriously?) Finally after being on hold for over 25 minutes, the guy was shocked that I received a credit line of $750, and said my credit was being checked. First of all, they just offer credit to anyone? And, I didn't give anyone permission to run my credit. He told me to call back tomorrow (today) and they'll have an answer for me. Well, I just called, and conveniently, their customer service center is closed due to bad weather. Well, I cancelled my order online, and will just go to Walmart, and buy my son his Nintendo switch. Idiots...

I have made three purchases from them and liked two of them REALLY well. The other, not so much (which is why I'm giving 4 instead of 5 stars).

Here's what I learned, though: when shopping on this site, buy a name brand, not something that's an "off" brand. Returns are not free, and for what I paid for shipping on the pair of "off" brand shoes I didn't like -- well, it just wasn't worth returning them. I figured it was a bit like flushing my money down the toilet (I may never wear these shoes as they just look kinda cheap and weird), but lesson learned.

The other two items -- a pair of Birkenstocks and a set of Pfaltzgraff dishes -- were GREAT. Excellent quality, arrived quickly, no issues whatsoever. And yes, these items are overpriced compared to what you'd pay at another retailer (like Amazon), but for those of us who are rebuilding our credit, it's a great way to be able to have a high-quality item that you can make payments on over time.

I also must note that two mugs were chipped in the set of dishes I ordered, and customer service was both prompt and courteous -- and they got new mugs shipped out to me very quickly from the manufacturer. I was 100% happy with my experience and did not find them even slightly rude. On the contrary, I felt like a valued customer.

Overall a very positive experience!

We ordered 2 items. One called a heavy duty extra large dog crate. It is flimsy and won't stay up. It is NOT extra large. The second one was a 2-piece bathroom set that came out amid several bits of loose carpet material. Thinking it was just poor packing procedures we put it down. It is very small compared to pictures, VERY thin and that carpeting material? It came from the product which is falling apart and leaves dye on wet feet. Since it's a red product it looks like someone's leavibg bloody footprints. Very disturbing event.
Trying to return and cancel this, they want us to pay to ship them back.

These people will lie to you and tell you you've been approved for $100 just to be able to get your information once they have that they will sell it to every mailing list that they can get beware you're not getting any items!

I called the credit department, to ask why my perfect credit history of two yrs, is not reflecting on my credit bureaus reports! She appeared to be annoyed by my question!(Amanda) anyway, she put me on hold and got back on, and tells me,"we don't report good credit history with us"! Only when you don't pay, we report it. At first she kept saying call them! Like they just take my word, and put it on. Lazy credit department! Company doesn't value their customers, they aren't trying to help people, build. Just ripping them off with their high prices! Almost paid off, cutting them off!

I have been doing business with this company for sometime now and have never had a problem so far. I really don't know why all these other people are reporting the problems I am reading. This certainly is not my relation with them.I will continue as long as this remains the result. I think the only negative aspect is that many products are over priced but I guess that's the price you pay for shopping on credit. It shouldn't be that way but that is my only gripe.

Closing the account opened by an identity thief, resolving the balance, and having the inquiry pulled from my account has been extremely difficult. I never heard of Stoneberry before it showed up on my credit report as an inquiry and glad I caught it right away. At this point in time, I have sent 3 emails and 2 postal emails to get this cleared up, as well as, being on hold with customer support call session lasting up to an an hour each while being placed with different people who I had to reexplain the situation. Currently, Stoneberry said they will send me my money back in 30 days, they say my account is closed, and after reaching a supervisor in the Stoneberry credit department who stated he sent the credit agency the form to recall the inquiry. At this point, I am crossing my fingers. I advise everyone to freeze your credit reports with all 3 agencies and take note of what I went through with this company.

At first I was skeptical about the service, I was told I would get products prior to Christmas, never got them, then they backordered. I called to cancel the order as they emailed and said they were back ordered again for a later date in January. When I called one item already shipped, now they won't pay for the shipping to return it. So now I'm stuck with it and I had already bought that person the same bed spread from another company.

I ordered a monogram blanket for my sons graduation on May 16 for June 6. The representative told me that it would take 5 to 7 business days. Within 5 to 7 business days the item had not been shipped and I called then she told me to give it an extra five days. I even gave it was more time. Now with my son's graduation nearing I called and the lady told me to give it an extra 10 days. I explain to her this is not what I was told at the time of ordering if so I would not have ordered it. The order arrived on 6-15- 2020 about a week and a half after his graduation. I open the package and to my surprise my son's name was spelled incorrectly. I started to send the item back but my son just decided to keep it due to the fact it took so long and it was his graduation gift. I've never have been so disappointed in a company as I have with Stone berry. This will be my last order. This was very unprofessional.

Turned over my account to collections DURING A PANDEMIC! I'm struggling to pay rent, utilities, and eat. I offered partial payment but was refused. They would rather it fall further behind then turn it over to collections, messing up people credit scores. I doubt this review get approved and posted.

They'll say you have 750 credit but won't let you order without a down payment. Never have I had a credit line to a store that did that. Sketchy and it's over priced junk anyway I will pay off and never buy from this trash store again

I ordered two items for Christmas presents. I received one that came before it was supposed to my second order was supposed to be here a couple weeks ago and still nothing. Says processing. I sent two emails, I've tried calling but I'm literally on hold every time. I've waited for twenty minutes to over an hour and nothing. They sent me a survey I complained there too. You would think someone would contact you. Now this special gift that finishes up the touches to a special gift for my spouse I have to wait till after Christmas as my budget is maxed and I put my money into this place. I will never and I mean never use it again. In fact I would send back the first shipment but i would probably never see my money. I will not ever recommend this place to anyone. Do not even look st their products

I ordered a product, was supposed to come on a Thursday, I took off work because it had to be signed for after the fact of purchase date. It never came that day. I lost a full day wages. They use Fed x. They suck! My device was dropped on a concrete surface,, they never even ask for signature, lies. Stoneberry is so poor they didn't even ask me why I sent it back...
POOR CUSTOMER SERVICE!

Avoid this company! I applied for credit and ordered a 19.99 blanket for my moms christmas. They did a hard pull on my credit and approved the small order but then told me for some reason they didn't give me a credit limit. SO now I have a hard pull that will last 2 years for a 20 order! Then when I called they refused to cancel the order or the account and told me they could approve me for future orders. So they will run my credit again if I order anything else. I could have just got the blanket at walmart and not dropped my credit score for these scam artists.