Where do I start first auction I bid it on they had a mistake and they wouldn't take my bid and told me the auction had to go the time it was set. But on Monday they added three minutes on that auction to make more money the mattresses where all stained they wouldn't let me see my units I bought until I pay for them folks they can run you up without a bidder. Both units went for$10 less than my maximum bid. Do yourself a favor and go to a regular storage auction when I asked storage facility why they didn't disclose that mattress was all Stained on one side they said they didn't know you cannot convince me they don't go in and check that unit before they sell it. He is the two reviews that I sent somehow we're deleted
Storagetreasures please fix/correct/change/tell the truth for your online policies and rules. The remarks made here in your answers to legitimate questions do NOT follow the policies and procedures listed on StorageTreasures online web site. And Fraud is the correct word for doing such as mentioned by other reviewers. There is one reply where you tell the absolute truth - that your policies and rules are only suggestions to the storage facility on how to sell their property, where there is no agreement or requirement for them to follow any of StorageTreasures SUGGESTED policies. BUT the buyer is to be held accountable to such rules. So in reality StorageTreasures.com is a storage locker version of Craig's List only you charge a finders fee on all purchases. Forget let the buyer beware - buyer run away!
Someone needs to look into this at StorageTreasures.com.
There are several lockers listed in the Philadelphia area with only a 48 hours clean out time. If the minimum clean out time is supposed to be 72 hours, why can the Seller enter 48?
I have tried numerous times to register on there website but it is always not working and you have to give them your credit card and charge you 10.00 to bid on each unit big tipoff storage units should have live auctions because they would make allot more money and its easier than these 3rd party interlopers. I just dont get it..
Won an auction. REPEATED the gate key back to the site over the phone. Get there does not work. No one on site. Call the number 30 minutes on hold. Storage auctions called them. 3 hours later they called me back when I was back home from a 2 hour round trip drive. Still didnt give me the gate key to get to the unit. It took 2 days. I'm good on storage auctions.
I have worked in the auction and storage business and I know the ins and outs. The way this company and website is setup, I can clearly see ways they can cheat the buyers and always win. They present themselves as honest and fair but they will never admit fault because they can get away with it. I have had 3 negative experiences; each one they never admitted fault and I lost big!
It is not really an auction to the highest bidder, It decided which auctions you win. If you're not meant to get a certain unit when you go to bed it will freezeAnd continue to freeze every time you try. I bid it on 2 Auctions the same day, same time. No issues with the one auction but with the other 1 the app kept freezing so I could not submit my bids. And when I talked to customer service they said it was my cell phone not their app. And it's done this to me 3 times now. So I lost an auction because of it. I'm tired of it I'll go somewhere else.
According to another storage unit sales website, you can sell your own private unit. However, the entire forum for sellers on this site is directed at storage facilities rather than sellers in general. There is no mention of private sales. Regardless, I went ahead and created an auction. Every time I checked on my auction, I searched by keyword "private" so that I wouldn't have to login. Two days before the auction ended I decided to do the search by zipcode, nothing came up. Again, by city name, and nothing. It's a wonder I even got any bids. They are biased and rigged to be in favor of storage facilities. This is my first and last auction with them. I won't be using them again.
I give them a five. The picture shows you most of what you getting. You got to have a the eye. I've purchased over 20 and hadn't been dissatisfied yet. Most of the staff at the storages are great. I had only one problem and thats oxford mississippi terrible customer service.
I bought a unit today. No one bid against me and I actually won it for the opening bid $10. I drove to the facility, PAID for the unit and was let into it by facility staff.
I put my lock on it and went home as it was getting late.
An Hour after I got home I received a call from the facility telling me that there was an error in the listing, they were cancelling the sale and if I had removed anything from the unit I had to bring it back. I had already PAID. I called storage treasures and pretty much got the run-around for several hours, was told a supervisor would call me( never happened) and finally was told "were just a conduit your problem is with the facility" Well storage Treasures i've found out this is not an isolated incident and if you continue to let these unethical facilities to post sales on your site then yes YOU are a big part of the problem
Hi David,
I am a member of the Storage Treasures team and wanted to take the time to apologize for the experience you had with this auction. It sounds like a terrible situation to be in. I wish there was more we could do but it sounds like this storage facility made a mistake and tried to get you to return any items.
We would recommend to the seller to reach out to you directly to discuss resolution. Since you did purchase the items and the sale was completed the items should be yours unless you agree to a satisfactory resolution with the seller. We should have helped by providing an avenue where the seller and buyer could have discussed what to do together.
I also apologize that we failed to meet our Customer Service standard and not following up. We take ownership of that and will do everything in our power to improve the Customer Service level. Please let us know if there is anything we can do to help.
This is a great site for bidding on storage units at auction. They have completed changed the formula for how us storage buyers buy and sell storage unit contents. They are the best storage unit auction service online.
Overview
StorageTreasures.com has a rating of 1.3 stars from 155 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StorageTreasures.com most frequently mention customer service, credit card and live auctions. StorageTreasures.com ranks 175th among Auction sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon David,
Thank you for bringing this to our attention. We would like to assist with this request and would like more details in order for us to provide an appropriate response. Please either send a Private Message or reply to this comment. We will be happy to answer any questions to clear the confusion our responses may have caused.