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thredUP has a rating of 2.1 stars from 6,164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about thredUP most frequently mention customer service, name brand, and excellent condition problems. thredUP ranks 71st among Used Clothing sites.
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(This is based on one purchase.) I recently stumbled on ThredUp from an ad on an article I was reading. I'd never heard of them before, but I knew I was looking for a black leather crossbody bag to replace my well-loved and worn out The Sak purse I'd been using for years. I was really careful defining my search parameters and only looked at bags with excellent reviews. I didn't want to pay over $45 in case I was really unhappy with the experience. I eventually settled on a Cole Hann bag with an original price of $250 that was listing for $36.50. The purse arrived two days ago and after a close inspection, I am VERY happy with it. There are no obvious defects to the leather. There is an issue with the zipper, but I've had the same issue in other bags and it's not really a problem. So I will shop there again. I'll probably limit it to accessories since I can't imagine trying to get clothes online since I can be very hard to fit, but for certain items, this place is a gold mine.
I have bought and sold on ThredUp several times, but I'm done. Too many times I've sent brand new items they have deemed "ineligible for earnings," which means they'll still sell them, but I will get no commission. How they decide this, no idea because they still put a decent price on these items. Another time I sent in a pants and top set. Very unique design, obviously a set. They listed just the pants - shirt nowhere to be found. Takes months to process a clean out bag, fees are outrageous, sellers earn pennies (if that) and now they're discontinuing their points / rewards program. There's nothing that makes selling on ThredUp worth it. Donate to a local charity instead.
Always quick shipments, prompt correspondence, and happy customer service.
Wonderful site, excellent customer service! I recommend it all the time!
Fair for the effort you put in.
Great customer service.
Have been pleased shopping there.
Thanks!
I've sent in 3 different cleanout bags over the years. It's always been a risk and an interesting study in their quality control practices. I've had many brand new items (with tags still on them) flat out rejected; I had one bag full of high end designer denim rejected. Yet somehow, they've accepted and sold (at a major markup vs. my payout) plenty of my obviously worn items while rejecting many perfect, mint condition things -- something definitely isn't adding up. Where's the good stuff really going? Not back to me, not for a $12+ return shipping cost. They clearly know their customers; we're not going to pay that much to get our cast offs back -- we're going to chalk it up to a donation and move on, at which point they can do whatever they want with our high quality items since we've released our ownership of them. They know this and it seems they're taking advantage of it. Formerly, I'd use thredUP to clean out my closet, knowing full well they were going to kick me down a few dollars in store credit and sell my items at a dramatic markup; I was more or less fine with this. I told myself it wasn't much different than donating to Goodwill, with a slight monetary benefit (except it takes threadUP *many* weeks to months to process your bag)... I'd use the small store credit from my dozens of items and buy maybe one or two things at their retail prices. (I've never been terribly impressed with my purchases from them. Most had obvious wear and fading; one pair of shorts had a completely blown elastic waist and were unwearable.) However, now they're charging $9.99 for a cleanout bag or offering users a "donation" option (Verbatim, "Don't send me money. I want proceeds from my bag to support thredUP's waste reduction and charitable donation program. *Note: At this time, thredUP does NOT issue tax receipts.") and I'm not sure I understand how this strategy benefits the customer at all. What if your bag is deemed worth less than $9.99? Will you then owe them money on top of having given them your stuff? What is going on here anymore? I don't want to find out the hard way. I'll put my good things on eBay, drop everything else off at a local thrift store, and be finished with threadUP for now. This service is a great idea in theory but it needs some tweaking.
Ropa usada a precio de ropa nueva, pensé que era ropa que las tiendas sacaban por fin de temporada no que era ropa usada que dan a precio de nueva y alguna hasta descolorida. Lo bueno que solo pague envío si no me hubiera arrepentido mas.
No me sirven ninguno de los articulos que compre. Uno es enorme y el otro es pequeño. Deben instalar un size shart
Great customer service, great options, great prices!
DON'T DO IT! DON'T DO IT! DON'T DO IT! DON'T DO IT! DON'T DO IT! DON'T DO IT! DON'T DO IT! DON'T DO IT! DON'T DO IT!
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thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
Back in 2008, co-founder James Reinhart opened his closet and couldn’t find anything to wear. It was this moment in Cambridge, MA that the initial idea for thredUP was born. Founded in 2009 as a pilot for peer-to-peer online sharing of men’s shirts, thredUP is now the world’s largest online marketplace to buy and sell women’s and kids’ secondhand clothes. Our start-up headquarters are located in downtown San Francisco with distribution centers all across the US.
