thredUP

I've sent in 120lbs. Of NWT and/or excellent condition items (Lilly Pulitzer, Michael Kors, etc.) and only made $350 of that thousands and thousands worth of clothes. Some of the NWT items were not listed as such (affecting the price/value). SO many items that they clearly sold (some of which were sold for over $20/each) were not eligible for payment.

I was overall very pleased with the clothes I received but when I sent in the bag of my own clothes to sell, after 8 weeks of processing I got an email stating they couldn't use ANY of my clean clothes because of a "strong odor" like perfume, cigarette smoke etc. None of those things are true in my life. In fact, I make extra steps into making sure my clothes are as clean as they can be as I do not have a natural sense of smell. I do not use perfume. I wash my clothes in oxyclean based tide detergent. I do not smoke or even associate with anyone who does. Their accusations were not only unbased, but downright offensive. This company will no longer be getting my business.

They put your items up for sale immediately after they go live on the website. They also lose items and do not respond to emails regarding their mistakes. They used to be a great site, but each year they go downhill a little more by not being transparent about changes being made to cleanout process. And you will never actually speak to a customer service representative. The only reason I gave 2 stars is because its not a bad site for PURCHASING items. But to sell items its ABSOLUTELY Horrible, Horrible, Horrible.

I will no longer be sending any clothes to Threadup. My last 2 bundles have not earned me anything although they have sold. I would rather donate locally and support a small, local business.

So back in the day when thread up was new they were really good at processing and letting you know why your clothes weren't accepted.back in May I sent them a box with 80-90 items about 10 of them were posted. Mind you I followed the policy and made sure everything I sent was either new with tags or barely used. As well as in trend. They took until now June 17 to process the boxes sent. When I saw the didn't add any items I contracted them and asked as to why. They couldn't tell me a reason as to why also the person on the chat only has its initials not full name. They says no reason needs to be given they just didn't accept them. Told them I want them back mind you this conversation happened one hour after processing he said all of them were recycle. What I think is happening lately is that if you send them nice and cute stuff they will steal it and say it was recycle which in truth I doubt. Don't send them any more clothes I promise they are not honest on how they process.

I will NEVER use this ripoff place again. Not only are they offering literally pennies for beautiful clothes, I'll never even see one of those pennies. Biggest regret EVER trusting them!

After placing my order on June 5,2024 the order shipped on June 9,2024. The tracking hasn't updated since June 14,2024 and today is June 22,2024. I reached out to customer service via chat on June 20 and after waiting over 45 minutes to get to talk with someone, was told she would email FedEx and email me when there was an update. She emailed me today and said she was still working on it and to please let her know if it was received. I told her that FedEx has given me four different scheduled delivery dates at this point and the tracking status still hasn't updated and asked if I could please be refunded. I was told it has to be seven BUSINESS days without tracking updating before they will help in that regard. So to ThredUp it's okay to spend hundreds of dollars, their chosen shipping company to not come close to delivering by ThredUp's estimated delivery date, the delivery company to then not update tracking for at least six business days, and THEN you can reach out and expect a refund. All other companies I have dealt with that had tracking not update for over a week, which hasn't happened often, were willing to help and refund the money so I could place another order or not risk being out that much money. After this I will never order from ThredUp again. I know some people think they treat buyers better than sellers, but that's not true in my experience. I would not recommend anyone do business with them.

I sent high quality items, I work and own a consignmet store for over 25yrs. I know labels, I sent only the cream of the crop, Burberry coat, Chico's blazers High end leather purses brand names and in perfect condition. None of them sold except one purse and it's been 2 weeks and still no payout and it's only for 7.00. I thought I'd try it out but never again. It's a total scam, sell quality items on ebay or on your own! This is a very shady business covered by flowery words and false promises.

I sent designer apparel to this company, they kill you with fees. If you want to reclaim items, the processing fee alone, will make you feel as if it were not worth it. Save your breath, donate to Good Will, Salvation Army, Church or shelter, and write it off. This place should be investigated by the Attorney General of their State, which I may do, as they are operating loan sharking ring, but with clothing

This company is a totally fraudulent SCAM. The clean out program? It's shady, it's unethical, it's downright STEALING.

I sent in a few items with their free kit. A BRAND new with tags dress from Coach (listed or like $10?) and a few other items I felt should have been listed for more...

I also sent in a shirt I had bought from Marshalls (I googled it after this whole situation) and they listed the shirt for $300 but were "discounting" it for $50 (it hasn't sold yet but now it's down to $38...)

The whole situation is sketchy. Don't trust them. And save your time. Just donate the clothes or sell on Ebay...

I subscribe to a couple of different YouTubers who are often sponsored by ThredUp and rave about how wonderful they are. I decided to check them out and placed an order for three items on May 17th. One of the items was in a different warehouse than the other two, but my package was said to have shipped on May 20th. It was supposed to be delivered on May 22nd, but the day came and went and no package. After waiting a week, I contacted ThredUp about my package and was told the tracking information would be updated the next day. So I checked the next day and there was no updated tracking. I ended up contacting ThredUp two more times, as well as the shipping company and was finally told my package was lost. Thankfully they issued me a refund. I also canceled a second order I had placed. Granted, I know lost packages are not necessarily the fault of the company, however, they are responsible for choosing the shipping company they partner with which is Veho and Veho has terrible reviews. Lots of comments about stolen packages, packages being delivered to the wrong address, etc. So while ThredUp aren't the ones who lost my package, they are the ones who continue to partner with a shipping company that has a very poor reputation. I won't be doing business with ThredUp again because of it.

They used to be an easy way to sell clothes, and I actually got a nominal but good enough payout back in the day. A couple months ago I sent them three cleanout kits full of NWTs popular clothes from Banana Republic and ElleandEmm, etc. I saw some pieces had sold. When I looked at my account, I saw several of my items sold but that they took a $14.99 processing fee for each of them. I'm surprised I didn't receive a bill! That's ludicrous! Will NEVER send clothes to them again. I hope someone sues them. I could've/should've gone to a local consignment shop or listed my items on Poshmark. Seller beware!

Sent in about 50 items and only 10 were taken. Pay out is only about $0.50-$3 for barely worn and higher end pieces. Realllyyyy not worth it. So much better to sell on Poshmark or depop for 10x the payout. Very disappointed.

They sold a dress of mine for $42 and my buyout was only $5. Not to mention they charge a fee of $14 for each box that you send them to sale.

I had a credit in my account because I had been waiting over a year for another clean out bag to be posted. I just went to check and all of my money (credit) was gone. They said in chat that it rolls into a gift card. Complete fraud. I was never contacted that this was even a possibility. They still have not posted had my last clean out bag that I paid to receive from well over a year ago. Do not trust them.

Over the last few years I have sent in a number of bags of clothes and you can track the bags on the app. In the past it has been easy and worked well. But recently all seems to be falling apart. I have sent in bags and I can see they are received in the app and they move to 'processing' but then they just disappear after about 6 months without ever posting for sale. I have emailed so many times inquiring about my missing bags and I can't get a response. I would not send any designer pieces or things you are not willing to lose. They are not responsive and impossible to reach. So it's just a coin toss if you actually get money for your items.

My ThredUp payout after selling 20+ items -- including quality brands like Ann Taylor, Banana Republic, White Houes Black Market, and J. Crew -- was a whopping $1.56, and it took nearly half a YEAR for them to process these donations. (I won't call them sales, because it's essentially a donation.) You can see in the photos how much money these items were sold for versus how much I received in payout too. What a silly waste of my time and effort. I would have been better off just donating them to a women's shelter or taking them to a local Goodwill so that my donations could have at least helped someone in need rather than someone in greed. How is this business still a business?

ThredUP is a great way to recycle your clothing but this is NOT a way to make any money! I've sent in four 30lbs boxes of quality clothing that all got listed and sold. After paying the $14.99/box shipping cost I've made a total profit of $60 for all of it. I kept two additional boxes of clothing and decided to post them on Facebook marketplace to see what happened. I've already made $250 and only sold half the clothing so far. Where does all the money go with ThredUP? Definitely not to the person providing the clothing! Font's waste your time, sell it yourself!

My mother died and she had three closets full of clothes. Many still had the tags on them. Never worn. I cleaned out her house and sent many to thread up. Many with tags on them from macys and jcpenney. They accepted 3 items, none with the tags still on them. I thought to myself, someone must have stolen them at threadup. I still have a lot more of her clothes but I will just have to have a rummage sale. This company is an absolute joke in my opinion.

Since when did these idiots charge $3.99 for returns for each item? And then offer a credit instead for less to try to bargain with the crap they sent you? I. Am. Soooooooo. Sick. Of being gipped by everybody. I swear online shopping is absolute trash these days; we are officially seeing how easy customers can be swindled by businesses like Thred up. I have even heard people sending their name brand stuff and only giving them a few dollars, but then reselling it for much higher. I am shocked by how greedy and trashy they've become. I wonder who owns this trashy company.

Sent a number of items, and most sold. By the time they take all their fees and cut, I received a credit of less than $3.00. Will donate my clothes going forward, which is what I had done in the past.

I have used thredUP in the past and had good results. This last clean out bag I had several items that sold, some brand new with tags. I got several emails from thredUP telling me my payout amount, but my account balance never changed. When I asked about it, I was told that there was a " clean out fee ". That clean out fee was conveniently slightly more than my payout fee. There's another review on here stating " they steal clothes" and I completely agree. Thredup has lost my business. I will no longer sell, buy, or refer anyone to Thredup.

I sent in 4 clean out kits to try this resale service and due to the Thredup charges, all my items sold, but the sales were not enough to cover the service charges - this is actually costing me money. I would get more value from donating the clothing (name brand items) or selling on Facebook marketplace