thredUP

I have used thredUP in the past and had good results. This last clean out bag I had several items that sold, some brand new with tags. I got several emails from thredUP telling me my payout amount, but my account balance never changed. When I asked about it, I was told that there was a " clean out fee ". That clean out fee was conveniently slightly more than my payout fee. There's another review on here stating " they steal clothes" and I completely agree. Thredup has lost my business. I will no longer sell, buy, or refer anyone to Thredup.

I sent in 4 clean out kits to try this resale service and due to the Thredup charges, all my items sold, but the sales were not enough to cover the service charges - this is actually costing me money. I would get more value from donating the clothing (name brand items) or selling on Facebook marketplace

Thought I'd try this place to resell some of my work clothes. They accepted all the pieces (6). Their policy is to give new purchasers a 45% discount, even on items they just received. (I would understand that policy IF the items hadn't sold in, say, a month, but not INSTANTLY!). Five of my items sold. I received a grand total of LESS THAN $12 for my five sold items. Even then, in order to actually get cash, there are service fees, further reducing my payout. I would have been better off donating them, and, in future I will!

Absolutely horrific business practices now. Previously consigned with them years ago and had problems but nothing like this, you'd be lucky to make 5%-10% of your items worth. Please just go to your local consignment shop. It takes over a month for them to even look at your items and they no longer offer a way of reclaiming them if you've changed your mind. There are so many better options than them.

They have no qualms sending you items with holes, stains, wrong labels, outrageous pricing compared to retail value - and then you'll only get store credit in return so you can order more junk. Customer service is a joke. This used to be a great shopping experience but after spending thousands over the years, I'm done.

Do not use this online clothing store if you want anything delivered less then 4 weeks. Poor customer service where they completely lie to your face that their behind and lie about the process should take 3 to 5 business days even though your package has been in transit for 3 weeks already!

After hearing wonderful things about thredUP, I decided to give it a shot with a closet cleanup kit. Sent in over $1,000 worth of designer label items in VERY Good condition and received an email back they accepted only one item. Worst part is my other items were sold to a consolidator or some other third party even after I registered to have them returned. SCAM... you bet. No wonder they are claiming to be successful. Don't waste your time.

They are an online consignment shop. Every previous consignment place I've done business with the proceeds were split 40/60 or maybe 30/70 but thredup most items it's 4% that means for every dollar the individual gets 4¢ and thredup keeps 96¢. Also if you read the fine print (see picture) they have literally thousands of brands that are too inexpensive for them to bother with paying the owner anything but not too inexpensive for them to sell and keep the money. Don't believe me? Check out consignment 101 for brands that they basically steal from ppl. Don't send anything to them, just post your clothes as a lot. You'll make much more money. Including a pic of my recent clean outs. These were 30 pound ones too and I only made 38¢ this is without return assurance, that's ridiculous thredup is getting greedy..

Thredup will claim a perfect condition high value item doesn't meet their standards so they won't list it under your account and you won't get a payout. I've been reselling for over a decade across many platforms and know how to evaluate an item. I have 5 star reviews and no returns. Yet thredup will claim they probably found a flaw in the item to justify not listing it (because they're stealing it to resell out from under you) as if they have superior inspection skills (they don't).

Their customer service then goes on to belittle you and offer no solution, arrogantly doubling down while being vague about what happened to your flawless item. They never directly say why they rejected a certain item despite claiming to document flaws. It's because they didn't reject it - they stole it. It will end up being listed under another account so they take full profit. They're unethical scammers and liars.

Every time I've purchased something from ThredUP the item description has been miles apart from what I received. They'll say something is in like new condition and it will arrive with holes and severe pilling. AND when they are wrong, they don't refund you. They create a credit on their site so you have to shop again. Absolute horrid service. And feels very dishonest.

I love buying second hand, but am very disappointed with ThredUP. To start, for a company based on people looking at pictures of an item on a mannequin, they really need better mannequins. You can't see the actual shape of any clothing. The shipping process took over a week, with FedEx never updating the package after the initial sticker print. Once it got here, about half of my items were dingy or were covered in someone else's hair. One item smelled so strongly like Tide, I had to wash it twice before I could wear it without getting itchy (I'm allergic). I wanted to return about six items, but found out I could only return one and I'd be charged a restocking fee, so I would only be getting $24 back instead of the $40 I spent. That item was a pair of jeans that ThredUP marked as a size 32, but they're actually a size 28. I've had issues with quality control from them in the past, but thought I'd give them another shot. Never again.

I suggest not using this site for selling. Poshmark is much better. The time out on fall clothing before fall starts, to cash out your money there is a fee from their partner (Stripe), other fees are very high.

I paid for a simple skirt for my bg. No tracking no support, no product, no response! Please avoid this vendor at all cost, as you will just loose your money! Scan business, but look forward to joining one of the several hundred lawsuits against this company

I used to quite a bit of clothes to thredup. I stopped for awhile because it was starting to not be worth it. It had been awhile so I thought I'd try again. Out of 5 bags, I have made more than their 15$ fee on like 3 of them and just barely over 15$. They accepted a lot but the pay out is so so so so low. I've also seen that they won't pay you anything for some mall brands even though they'll happily accept them. Don't even bother honestly. I was trying to make extra money but I'll probably end up having to pay them just to cover the high fees.

First, there is no way to contact this company to check status of an order. No number found anywhere. I finally placed my first order since I had some credits. However, it's been 16 days and they are stating that the purse was delivered. I'm home pretty much all day and I never received it.

Also, I sent them a very large bad of clothes, etc. and never got credit for them. The only thing that did work was taking my clothes to the actual store. However, I didn't make much money on the 30+ items they kept. The offered like 1 or 2 dollars on designer clothes. I was disappointed but it was better than nothing.

It's not with ordering from here, you get things faster ordering something from China than ThredUP which is ridiculous. I've gotten excited by items that were lost and or just never showed. I placed an order on 4/10/22 and I still don't have the items and the tracking keeps reading "error" so I have no idea when the items will arrive and to top it off this company has the nerve to charge restocking fees. Complete joke!

I would have felt a whole lot better if I had donated them as well cause I only made $. 50 from the app and is said to only be getting $31 after Sending in 17 items I had no idea they would take most of the money they had placed on the items after sales. It's such a waste of time, I wish there was an option for no star. KMT, judgment day is coming for all you scammers out there rubbish. My evidence is attached so y'all can see they price them for a lot and send u pennies. This is bulls***.

I wish I would've found these reviews before sending my bag of clothes in! Out of my bag only 5 items were being sold and the rest were not acceptable! I had some Stride Rite shoes that were in great condition and were not even up to their so called standards! What's worse is I am unable to get someone to communicate with me on my bag! I will never use this company ever again! I wish there was a lawsuit against like another post mentioned. Please do not send your clothes in!

I sent them 6 articles of clothing, only 4 were displayed on their site (I have no idea where the other 2 other items vanished too). The 4 items displayed were sold, yet I never received reimbursement (which is pennies on the dollar). This has been since January 2023. There is no customer service #, just an email which they never respond to. I had to file a complaint with the Better Business Bureau. Run…don't walk away from these scammers!

It takes so long to ship your order, which is never scanned for pickup at their GA facility, to arrive, you're sure they've stolen your money. Their customer-service chat is useless if you need help, and you cannot call them. Not a reputable business

Thredup is terrible... Still have not received payout for clothing... Don't do business with this company they're horrible... You would come out better by giving your clothing away... 200.00 dollars worth of clothing... When they do decide to payout. I will receive, (4.24)... Stay away from this place.

Very complicated to navigate their site. Seller sent a damaged item and if I want my money back I would have to pay TU 11 dollars for a return label. That's just a huge rip off. Delete their app and never use them again. Stick with EBay.

It's unfortunate but this company has absolutely no one available for customer service. Packages have been lost in the mail and I've lost my money (almost $100). I've emailed, spoken to the shipping company that they use, which they state they will contact ThredUP. My clean up bag took 3 years for them to go through and post. Things have definitely changed with this company. It's a shame as I've referred over 30 people to this company. I do not want this to happen to them or anyone else so I will make them all aware.