thredUP

I sent in a pretty well rounded bag of items that included Michael kors, Rachel Zoe, Victoria secret, brand new adidas shoes and many more. The payout on most items was 2 dollars or less. I had some items new with tags that never even made listing. HUGELY disappointed and will never use again.

In a time when the economy is high and people are trying to make a bit of money for themselves, I never saw such theft. I sent 3 huge boxes of clothing, purse, shoes, all quality, all cleaned,washed, ironed and well known labels, I only get a few dollars out of it and a fraction of what sent in they took for pennies. What is the purpose of sending in a box or bag? Next time I am going to donate to Goodwill. OH-and the items they rejected, I saw for sale, by them, with no owner, and I know those are my items. They need a better system, don't you think?

I purchased 4 items from Thredup, all classified as "excellent" condition, described as "like new, no signs of wear." -- a very generous analysis. All of the items had that smell often found in second-hand clothing, where someone has used some overwhelming fragrance/fabric softener, etc. That I could live with, but BOTH Eileen Fisher sweaters had a significant number of pulls, pilling, and general wear that I would classify as "Fair" condition. The Fabletics hoodie was faded in spots and pilled under the arms. I would not purchase from them again.

Absolutely horrific business practices now. Previously consigned with them years ago and had problems but nothing like this, you'd be lucky to make 5%-10% of your items worth. Please just go to your local consignment shop. It takes over a month for them to even look at your items and they no longer offer a way of reclaiming them if you've changed your mind. There are so many better options than them.

I have used thredUP in the past and had good results. This last clean out bag I had several items that sold, some brand new with tags. I got several emails from thredUP telling me my payout amount, but my account balance never changed. When I asked about it, I was told that there was a " clean out fee ". That clean out fee was conveniently slightly more than my payout fee. There's another review on here stating " they steal clothes" and I completely agree. Thredup has lost my business. I will no longer sell, buy, or refer anyone to Thredup.

They have no qualms sending you items with holes, stains, wrong labels, outrageous pricing compared to retail value - and then you'll only get store credit in return so you can order more junk. Customer service is a joke. This used to be a great shopping experience but after spending thousands over the years, I'm done.

Do not use this online clothing store if you want anything delivered less then 4 weeks. Poor customer service where they completely lie to your face that their behind and lie about the process should take 3 to 5 business days even though your package has been in transit for 3 weeks already!

Thredup will claim a perfect condition high value item doesn't meet their standards so they won't list it under your account and you won't get a payout. I've been reselling for over a decade across many platforms and know how to evaluate an item. I have 5 star reviews and no returns. Yet thredup will claim they probably found a flaw in the item to justify not listing it (because they're stealing it to resell out from under you) as if they have superior inspection skills (they don't).

Their customer service then goes on to belittle you and offer no solution, arrogantly doubling down while being vague about what happened to your flawless item. They never directly say why they rejected a certain item despite claiming to document flaws. It's because they didn't reject it - they stole it. It will end up being listed under another account so they take full profit. They're unethical scammers and liars.

Clothing is way overpriced, especially since most of it is used. One dress wasnt measured correctly so its small on me. The heels I purchased are warped, and the shorts had holes and a loose button not reported. Cannot return because they're final sale. This review comes after two ThreadUp purchases

They are an online consignment shop. Every previous consignment place I've done business with the proceeds were split 40/60 or maybe 30/70 but thredup most items it's 4% that means for every dollar the individual gets 4¢ and thredup keeps 96¢. Also if you read the fine print (see picture) they have literally thousands of brands that are too inexpensive for them to bother with paying the owner anything but not too inexpensive for them to sell and keep the money. Don't believe me? Check out consignment 101 for brands that they basically steal from ppl. Don't send anything to them, just post your clothes as a lot. You'll make much more money. Including a pic of my recent clean outs. These were 30 pound ones too and I only made 38¢ this is without return assurance, that's ridiculous thredup is getting greedy..

After hearing wonderful things about thredUP, I decided to give it a shot with a closet cleanup kit. Sent in over $1,000 worth of designer label items in VERY Good condition and received an email back they accepted only one item. Worst part is my other items were sold to a consolidator or some other third party even after I registered to have them returned. SCAM... you bet. No wonder they are claiming to be successful. Don't waste your time.

Every time I've purchased something from ThredUP the item description has been miles apart from what I received. They'll say something is in like new condition and it will arrive with holes and severe pilling. AND when they are wrong, they don't refund you. They create a credit on their site so you have to shop again. Absolute horrid service. And feels very dishonest.

This is an update to my original review of ThredUP. After over 8 days of waiting, worrying about my package, and contacting at least 5 customer service reps; ThredUP notified me that my package was lost and they issued me a full refund. I am satisfied with my getting my refund. I am not satisfied with the dirt poor shipping and handling. I spent hours searching for those clothes and I really wanted them! Wasted time! I will no longer patronize this business. ThredUP doesn't seem like a competent nor efficiently-run company. I definitely don't recommend ordering from them if you are counting on receiving your package by a certain date. I have given them an extra star for refunding me quickly.

For the most part I've had a positive experience purchasing items through thredUP, but am really disappointed over an item that arrived – which was described as being "in good condition with minor wear on fabric" – having looked like it was run over by a car or bike. Looking closely back at the item as it was pictured on their site, they were able to hide most of these highly visible marks with the jacket's hood, while the other marks are visible only on the underside of the sleeves (so not captured in the photo). I feel this item was falsely advertised and unfairly priced.

I have spent thousands of dollars over the past year on thredup. I LOVE buying second-hand for a variety of reasons, and have always found exactly what I needed... and then some. In the course of my 50+ order history, I have grown very accustomed to everything being shipped within 48 hours and received ALWAYS within 10 days. However, they have recently implemented a new shipping change without any customer communication. I have a $200+ order that has still not been shipped and it was purchased 7 days ago. This is such poor customer service and customer communication. For a company as well-established as Thredup, I'm not sure how this change got approved without the proper departments weighing in on the impact it would have on their customer's shopping habits. I will really be thinking twice about ordering from now on.

I've been shopping with them for a while and now you can't click on an item to get the measurements. Lots of items say large, but most have been put through a washer and dryer many times. The measurements are very helpful because it gives me an immediate answer if something will fit me or not. Bring that feature back. Also the restocking fee is lame. I'm sure the task of returning an item is already calculated into the price. A restocking fee is simply another way of getting more money from the consumer.

My first three orders were so so. Some items were better than they appeared and others like the pants appeared to be dress pants; however, when they arrived they looked more like joggers. I'm very disappointed in my last order because I chose to bundle two orders totalling over 150 dollars and FedEx lost the package last week. They told me to contact thredup for a refund and thredup chat keeps showing not available after waiting for a representative for almost an hour. Not terribly impressed at the moment.

I bought three handbags and two are great but one must have been owned by a smoker and reeks of smoke. I never thought of this as a potential problem in buying secondhand clothes online. I bought two dresses -- one is very nice but the other has what looks like ink or grease streaks on it.

Do not use thredup to sell your items. Sent my box in May 2022, they claim it takes up to 8 weeks to process, but nothing has been listed to this date (October 2022). I've bought a few things from them, pretty hit or miss, but the description they post is definitely not always accurate. I may consider buying from them again, but will never send another box for them to sell for me.

I have made multiple purchases from this company, and for the most part it has been good. The last purchase that I made, nothing fit. My size has not changed but all the items I ordered seem to have come in midget size. I go to do a return, and it is completely unreasonable. Even If I pay my own postage for the return, they are still deducting 1.99 per item and charging a restocking fee. Please read the return policy BEFORE buying anything from this company or you will be stuck with crap you can't wear. I feel completely ripped off. I will not shop with them again. I also have to backtrack and let the many people that I have recommended this business to, know that it's a rip off.

My orders have always been easy, clothes amazing, customer service was great, its wonderful overall. I pretty much only shop on ThredUp now because its so cheap, easy and high quality. What more could you want?!

This website is ingenious, so happy to have found it. Not only do I constantly clean out my closets but I'm also able to get some great stuff at a discounted rate. And a huge plus: they donate and "recycle responsibly."

I've been using thredup since the box swap days. Great for purchasing clothing, but I find that selling to a local consignment shop is easier. The purchased clothes are always in great condition and as expected.