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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
Thrive market sent our order of frozen items without a cold pack! The food items were hot and ruined. They have ZERO customer service. With great difficulty, we canceled our subscription. Horrible experience. They do not care about their customers. If I could give them 0 stars I would.
Tip for consumers:
They are very difficult to do business with.
Date of experience: December 15, 2024
I am upset with Thrive Market's awful website! I wasted two days struggling to simply buy a gift card for a friend! Instead, I wasted hours dealing with this website's user-hostile layout and operation, its unresponsive chat automation, its poor and unclear messaging, its deceptive way of tricking people into purchases and memberships, and its over-the-top toxic, confusing, and repeated promotion popups constantly reminding me to order more stuff!
I've had it!
My friend is on a special diet and she loves Thrive Market, and she needs it b/c of her diet restrictions. I'm glad Thrive is providing her what she needs. But, I recommend thst those who don't absolutely need this service avoid this horrible website and its over-the-top toxic version of craven, money grubbing internet capitalism.
Date of experience: December 9, 2024
We’re so sorry to hear about your frustrating experience. We truly appreciate your feedback and apologize for the issues you faced with our website, chat automation, and pop-ups. This is definitely not the experience we want to provide, and we’ll be passing your comments along to improve our site and overall customer experience. We’re glad Thrive Market is able to meet your friend’s dietary needs, and we hope we can make things right moving forward. If you haven’t already, please contact our Member Services team at help@thrivemarket.com and we’ll be glad to assist. Thank you for choosing Thrive Market!
The 60 dollar a year membership a scam. It's wrong and I believe there is a lawsuit pending because of them automatically renewing the "subscrption" fee of $60. I haven't used it in a year. Thought I canceled it and they want to refund $20. And allow me to keep using it when I can even afford to pay my electric bill.
Tip for consumers:
Crooks
Date of experience: December 16, 2024
Thank you for sharing your feedback, and we’re sorry to hear about your negative experience. It looks like you may have previously accepted an exclusive offer to continue your membership, but we haven’t received any cancellation requests since then. Regarding your membership, renewal memberships with purchases are not eligible for a refund. However, all new annual memberships come with a 30-day risk-free period for a full refund if you decide to cancel within that time frame. Please know that you can always reach out to our Member Services team at help@thrivemarket.com or via chat, and they will be happy to assist with any cancellation requests. We genuinely appreciate you giving us a try.
Start packing the heavy stuff on the bottom or send out two boxes or I'm canceling my subscription. It says I need 100 words I don't have 100 words to explain to ship the stuff decent. I'm getting tired of paying for stuff that comes damaged.
Date of experience: December 2, 2024
Thank you for reaching out, and we are sorry to hear about the issues you’ve been experiencing with your shipments. We always strive to ensure that our products arrive in perfect condition, and we truly understand your frustration. Your feedback has been shared with our operations team to help us improve. If you haven’t yet, please reach out to our Member Services team at help@thrivemarket.com or via chat—we’re here to help.
I think Thrive offers a lot of value. However, I dislike how things can get set to autoship without your realizing it, how it automatically renewed my membership when I'm pretty sure I disabled that, and how their bribe/credit to keep my membership had a short expiration date I almost missed. I don't like this way of doing business and I'd rather just go to the store.
Date of experience: December 17, 2024
Thank you for sharing your feedback. We’re glad to hear that you find value in Thrive Market, but we’re truly sorry to hear about the issues you’ve experienced with Autoship, automatic renewals, and the short expiration on the exclusive offer to keep your membership active. We understand how frustrating these situations can be, and we take your concerns seriously. We always aim to make our processes clear and transparent, and we’re grateful for your input on how we can improve. If you ever decide to give us another try or need assistance with managing your account, please feel free to reach out to our Member Services team at help@thrivemarket.com or through chat. We genuinely appreciate you being part of our community!
It's a pain to order, the selection of products I can use is very limited, many of the products I have tried are gross, and I hate the membership fee and the additional "safety" fee (whatever that is) NO other company has it. The only reason I order from them at all is because they have two products I can't get anywhere else.
Products used:
Thrive ginger cubes, BoBo’s stuffed
Date of experience: December 2, 2024
Thank you for your feedback, and we’re truly sorry to hear about your frustration with the ordering process, product selection, and fees. We understand how important it is to have a variety of quality options, and we’re always working to improve our offerings. The safety fee is in place to help maintain high standards in our shipping and handling processes, but you can always opt out online at any time. We’re grateful to have the two products you love, and we hope to continue providing them to you while also improving your overall experience. If you ever have suggestions or need assistance, please don’t hesitate to reach out at help@thrivemarket.com —we’re here to help!
I found the portions of the products to be far too small for the average American diet of 2,000 calories per the price point of the products. I understand they're a higher quality, but it just isn't a viable alternative to brick-and-mortar grocery stores when you're on a budget.
Date of experience: December 27, 2024
Thank you for your feedback. We understand that portion sizes and pricing are important, and we’re sorry to hear our products didn’t meet your expectations. While we focus on high-quality, organic options, we know it may not always align with every budget. If you have any specific concerns or suggestions, please reach out to help@thrivemarket.com. We appreciate your input. Thanks for choosing Thrive Market!
Site is really difficult to use, difficult to accept my credit card! Somehow things got in my cart I did not put there! Shouldn't have to keep taking things out. Won't take dates just keep asking over and over for the same thing.
Date of experience: December 23, 2024
Thank you for sharing your feedback. We’re very sorry to hear about your experience. We value our members and want to ensure they have a seamless experience while navigating our site and placing orders. We would like to look into this further. If you have any additional questions or concerns, please don’t hesitate to reach out to us at help@thrivemarket.com or through chat—we’re here to help!
I made an Amazon purchase not realizing it was sourced by Thrive and not realizing there is an annual membership fee of $59.95. Hidden fees really peeve me! Cancelling membership immediately.
Date of experience: December 14, 2024
Hello Amber, we genuinely appreciate your feedback and apologize if there was any confusion with our membership structure. Thrive Market’s membership offers access to discounted prices, special sales, free gifts, and many other perks. If you have any questions, feel free to connect with us anytime at help@thrivemarket.com or here via chat.
Heavy synthetic fragrance on food items. I am a doctor of epidemiological studies and I cannot express more emphatically to you or how bad this is for your neuroendocrine system. Anyone with any kind of chronic or autoimmune illness needs to stay very far away from these types of scents especially on food. There needs to be a lot better oversight contamination. The second issue is that they use on trac so good luck getting your deliveries in any kind of timely manner. You may think to yourself, I'll just purchase some frozen items because surely they will have to arrive on time and nope, they will still arrive leaking and getting all over anything it touches. Not fun when you live in Bear country.
Date of experience: November 30, 2024
Thank you for sharing your concerns. We take your feedback seriously, especially regarding the use of synthetic fragrances and the impact on health. We understand how important it is to avoid contaminants, and we will review this issue with our team to ensure we are offering the best possible products for our customers. We're also sorry to hear about the delivery delays and issues with packaging. We strive to provide timely and secure shipments, and we’ll work on improving this experience. If you have any further concerns or need assistance, please don’t hesitate to reach out to help@thrivemarket.com. Thank you for allowing us a chance to make this right!
I used to be a subscriber and have signed up again. All I want to do it shop your various departments buy the things I want and get them shipped. I am single and don't need regular shipments but your site keeps bombarding me with "sign up for timed shipments for the same items. The whole experience was frankly annoying, I understand the financial benefit to the company to do this but I don't need it and would guess that many don't. I placed an order and will try it again and hope the experience improves
Date of experience: December 4, 2024
Thank you for sharing your experience with us, and we truly apologize for any frustration caused. We want your shopping experience to be simple and enjoyable, so we’ll take your feedback to heart and work on improving the process. We appreciate your patience and hope that your next order is more to your liking. If you ever need assistance or have suggestions, please don’t hesitate to reach to our Member Services team at help@thrivemarket.com —we’re here to help!
For 3 months I kept getting a cinnamon granola packaged as the mixed berry. I called and reported this multiple times and nothing was done. If we don't know what it in the package, how are we to know it is safe to eat especially if we have allergies. If a customer calls with an issue, please take it seriously. I will be canceling my subscription.
Date of experience: November 1, 2024
We are truly sorry to hear about the issues you've experienced with receiving the wrong item, and we completely understand how concerning this must have been, especially with allergies involved. Your safety and satisfaction are incredibly important to us, and we apologize for this. We have shared your feedback with our team. If you haven’t yet, please reach out to our Member Services team at help@thrivemarket.com or via chat—we’re here to help.
I recently purchased a bottle of olive oil and an expired last month. The one I replaced it with expired June of 2025. I've tried to reach out but I haven't had any response.
Date of experience: November 18, 2024
We’re so sorry to hear about your experience with your order. We understand how frustrating this must be for you. Please know that we’ve reported this to our operations team to help prevent it from happening in the future. If you haven’t already, our Member Services team is ready to assist you at help@thrivemarket.com or via chat here—we’re here to make this right.
I used to love ordering from here. But not anymore. Off & on for over a year it has been overly challenging. The chat is worthless. The emails never come across not even to spam. Just so tired of the hassle
Products used:
whatever i order
Date of experience: October 22, 2024
Thank you for taking the time to share your feedback with us. We sincerely appreciate your thoughts and want you to know that we are listening closely and working hard to make enhancements. If you need any help, please feel free to reach out via our 24/7 chat service. We’re committed to supporting you in every possible way. Thank you for choosing Thrive Market and for allowing us the opportunity to assist you!
I thought I placed my order before my thrive cash expired and I didn't now I can't use it
It should never expire anyways as long as my account is active
Date of experience: December 6, 2024
Thank you for your feedback, and we completely understand your frustration. Thrive Cash expires 30 days from when it's issued, which is why it’s no longer available for use. However, we’d be happy to add it back to your account. If you haven’t already, please contact our Member Services team at help@thrivemarket.com or chat with us here, and we’ll be glad to assist you in making this right. Thank you for choosing Thrive Market!
Selection and prices aren't great. Not really impressed so far. Will give it another month before cancelling. Had to buy multiples just to get free shipping because couldn't find enough to fill a cart.
Date of experience: October 19, 2024
Thank you so much for sharing your valuable feedback. We truly appreciate your input and want you to know that we’re actively listening and striving to make improvements. If you need any assistance, please don’t hesitate to reach out through our 24/7 chat service. We’re dedicated to supporting you in every way we can. Thank you for choosing Thrive Market and for giving us the chance to assist you!
More predatory than Comcast and just as hard to cancel. Last year I signed up for a free trial and placed an order. After it hadn't been delivered in two weeks, I contacted customer service to check on the order and to cancel. After having to deal with a chat bot through 5 rounds of offers about upcoming deals, I was transferred to a representative. I timed it, and it was 5 minutes for the real person to connect, then three minutes to the second for every message after that. I'm sure they have it set automatically so that people get frustrated and close the chat window. They ended up cancelling my membership while we were chatting (after three more rounds of increasingly better offers) and agreed to reship the order that never left the warehouse. The order took another week to ship. Just this morning I received an email that my membership auto-renewed. Apparently because they shipped the replacement order after my membership had cancelled, it reactivated. I didn't get charged for last year, but I did for the renewal. I just had to go through the exact same chatbot system of offers and representative offers before being able to cancel. This company is doing everything it can to take your money.
Tip for consumers:
Extra fees for refrigerator items, additional extra fee for frozen items. Prices not better than local options for me. Hard to cancel.
Products used:
Shelf stable consumables, such as snacks, condiments, etc.
Date of experience: November 4, 2024
We genuinely appreciate you taking the time to share your valuable feedback with us. It’s important for us to hear your thoughts, as we are committed to improving our services and offerings continuously. While we hope you enjoy the benefits of being part of our membership, you can cancel at any time by reaching out to our Member Services team 24/7 via online chat. Our dedicated team is always here to support you and ensure that your experience with us is as smooth and enjoyable as possible. Thank you for choosing Thrive Market. We are grateful for the opportunity to assist you and are looking forward to serving you better in the future!
I usually shopped health food stores and the prices are so expensive. I appreciate the variety of Thrive Market and the quality of the food. I had an issue with the salt plastic grinder and they made it right. I appreciate the service and the quality of the shipping, most of the time. I had a crushed box and all things inside were good but I told them about the shipping service, and they responded immediately. I am buying things that are new to me but they are of good quality adn I enjoy the adventure and new tastes.
Date of experience: October 15, 2024
Thank you for sharing your experience! We are glad to hear you’re enjoying the variety and quality at Thrive Market. It’s great that we could resolve the issue with your salt grinder quickly, and we appreciate your understanding about the shipping. Trying new products can be a fun adventure. If you ever need anything, just let us know! Thank you for selecting Thrive Market and giving us the opportunity to assist you.
Too many of your products are made with sea salt and sea salt has micro plastics in it! I am finding less and less products I can buy from Thrive!
Tip for consumers:
Micro plastics in fish and sea salt are NOT good for your body!!
Products used:
When I can’t find a replacement product, I don’t buy anything else!
Date of experience: October 27, 2024
Thank you for taking the time to share your feedback with us. We sincerely appreciate your thoughts and want you to know that we are listening closely and working hard to make enhancements. If you need any help, please feel free to reach out via our 24/7 chat service. We’re committed to supporting you in every possible way. Thank you for choosing Thrive Market and for allowing us the opportunity to assist you!
When email received to add to order or replace, another order begins with more shipping added instead of adding to existing order. This is a huge waste of time.
Products used:
Most things I need are not available anymore.
Date of experience: October 8, 2024
We are grateful for your valuable feedback. Your input is important to us and we assure you that we are actively listening and working on making improvements. If you require any assistance, please feel free to contact us through our 24/7 chat service. We are committed to supporting you in every possible way. Thank you for selecting Thrive Market and giving us the opportunity to assist you.
What made my experience very very great? Is the products that the company sell The way they package their stuff. And their customer service is amazing.
Date of experience: July 14, 2024
Your feedback means a lot to us and we really appreciate you including us in your daily life. Thank you for shopping with Thrive Market!
Until I read the reviews, I was ready to sign up. The three reasons I did not, and will not, try this service are as follows: 1. Horrible ratings (current 2.63 stars) 2. Lack of transparency understanding and navigating what the site is like prior to signing up :( 3. The #1 reason I would never sign up is the majority of reviews stating how difficult it is to cancel your membership. That is just really bad business and shows you really don't care about anyone. Good luck!
Products used:
None due to reasons listed in review
Date of experience: May 10, 2024
Thank you for taking the time to share your feedback with us, Kimi. We appreciate your honesty and understanding of our services. We want to assure you that we are committed to providing our members with a seamless experience, but we completely understand if our service is not of interest to you. Please note that our Member Services team is always available 24/7 via online chat to answer any questions you may have about our services. We are always happy to help in any way we can. Thank you for considering our services, and please don't hesitate to reach out if you have any further questions or concerns.
You can join, but you cant cancel. You need to chat online via messaging on their site with a customer service rep. When you do, ask for an email confirmation. Then go to your bank/ paypal/ etc, and remove your payment info. These guys charged me two years that I didn't use because I "signed up for auto renewal". Otehr companies (like Squarespace for instance) will email you in advance to let you know about an upcoming charge, not Thrive. No way to dispute either. You are better off using other subscription services out there with friendly practices. This company is shady. Also, this company is rated "A+" with BBB, but with 2 star reviews (see screenshot attached). If you read the reviews there they all suffer the same experience.
Tip for consumers:
When cancelling have them email you confirmation and pin/archive the email for future!
Products used:
Subscription service
Date of experience: April 26, 2024
Thank you for sharing your feedback, Blair. We understand that you have had some issues while trying to cancel your account. We sincerely apologize for any inconvenience caused. We always strive to offer our members a seamless experience, but we understand your need to cancel. Please know that our Member Services team is available 24/7 via online chat to help you with any issues you may have. We appreciate your support and thank you for giving Thrive Market a try!
Unique on-line shopping experience. We liked the frozen meats presentation, and we'll wait until about 4/17 for expected delivery. Thrive needs to offer fresh produce, we hope they make it happen soon.
Date of experience: April 3, 2020
We're glad you enjoyed your frozen meat! Thrive On!
Nowhere on their order page does it say that they will charge you a membership fee... one month after your first order. Contacting support got me no response whatsoever. I ordered a product for $7 and paid a $59.95 fee for the privilege. My bank told me they were unable to investigate this fraud, but if enough people call Bank of America and block them, then perhaps they will.
This is an intentional scam.
Tip for consumers:
Note from picture that no $59.95 charge is 'clearly stated'.
Date of experience: October 27, 2017
Hi Squeaky- I apologize that this came as a surprise. As a membership-based company, we offer a 30-day free trial that begins with the first Thrive Market purchase. After the trial, we charge the annual fee for our services, as noted in the policy on the checkout page. We also send trial members an email reminder a few days before the membership is activated. It is not uncommon for customer's to find our emails in their spam. We'll be sending you a private message to discuss your account.
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
We’re so sorry for the trouble with your order. Damaged orders are uncommon, but we completely understand how inconvenient this is. We’ve reported this to our operations team to ensure improvements moving forward. If you haven’t already, please connect with our Member Services team at help@thrivemarket.com or via chat here—we’d love to make things right.