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    Thrive Market

Thrive Market

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Overview

Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.

  • Service
    159
  • Value
    160
  • Shipping
    144
  • Returns
    92
  • Quality
    142

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 7.1%
Positive
2
Neutral
0
Negative
26
View ratings trends
155
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How would you rate Thrive Market?

Reviews (2,069)

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Reviews that mention popular keywords

customer service (404) membership fee (150) quality products (70) credit card (72) grocery store (116) trial membership (22) brand products (27) product selection (20)
Thumbnail of user jessicap631
Ohio
1 review
0 helpful votes
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July 10th, 2020

Thrive Market offers great Products for Great Prices and an added bonus of being shipped to my door! I love finding all of the new products they offer and also things I didn't know about before. It is a one stop shop for all my family needs!

Date of experience: July 10, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

So happy to hear this, thanks for sharing!

Thumbnail of user rebeccab736
Massachusetts
1 review
0 helpful votes
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May 18th, 2020

Love this company. Of course, with the Covid-19 pandemic, orders were much slower than usual or expected, but I really appreciate how the management let us know in advance that this would occur and also asked that only those in great need purchase (at that particular time back in March). I love seeing my saving, and then donating a large portion back to those in needs. What a fantastic model. Bravo!

Date of experience: May 18, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We appreciate your understanding at this time, thanks so much for your review!

Thumbnail of user kayc360
New York
1 review
0 helpful votes
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April 3rd, 2020

Very disappointed in shipping times and lack of items. If you're being a charged a membership, you should have an expectation that you will get service. It's not like a regular grocery store- you have to pay in order to buy products. What are you paying for?

Date of experience: April 2, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! Like many other retailers, the unprecedented amount of orders have extended processing times and increased some out of stock products. All of our teams are working around the clock to ensure we are providing the most products to our members and processing orders as quickly and safely as we can. We appreciate your patience during this time.

Thumbnail of user tct7
Texas
1 review
4 helpful votes
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June 21st, 2020

The discounted prices are a joke. If you compare them to the exact same brands/sizes/products that your regular grocery store or Amazon sells, Thrive's "20% off" and "40% off" etc. will be equal to or in some cases more expensive than you'd just find. I added everything to my cart and then online shopped at my grocery store for the exact same prices and it would have been more expensive through Thrive. When I chatted with customer service about it, their excuse wasthat they discount off of the MSRP, which in their case is jacked up more than the grocery stores'. I compared some products with multiple stores and Thrive's discounted price was the most expensive. Don't waste your time or money.

Date of experience: June 21, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for your feedback. We do offer price matching, so we are happy to credit you for the difference if you find an item cheaper elsewhere!

Thumbnail of user paulr945
Mississippi
1 review
0 helpful votes
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May 9th, 2020

Pros: Ease of ordering; promptness of shipping; Quality of offerings; Safe, efficient packaging; Availability of items for specific diets, restrictions, etc.

Cons: Seem to run out of popular items very quickly. Have to come back on a regular bases and order quickly or items may become unavailable

Date of experience: May 7, 2020

Thumbnail of user doreens74
New Jersey
1 review
0 helpful votes
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May 12th, 2020

If you care about the world as much as yourself this is the place to be. Plant and person conscience. Amazing prices really on most items. Great 1st package. It was recommended to me by a friend and I will definitely pass it foward.

Date of experience: May 12, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review and recommendation!

Thumbnail of user alicet96
Florida
1 review
0 helpful votes
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January 18th, 2020

I have been a Thrive Market customer for a number of years. The products they carry are of excellent quality, nutrition, taste, and cost.

Any feedback I've given have been acknowledged and appreciated.

On the extremely rare times I've had an issue, customer service has been prompt, courteous and issues were quickly and satisfactorily resolved.

Date of experience: January 16, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! We always appreciate feedback from members and try to implement them whenever possible. We're glad you're enjoying your membership! Thrive On!

Thumbnail of user lillyw31
Arkansas
1 review
0 helpful votes
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May 27th, 2020

Right now I don't always feel comfortable leaving the house to grocery shop, I rely on thrive for almost all my food and daily needs. I have always received what I needed quickly and affordably. I have seen other people complain about "out of stock". But realistically people we are in a pandemic and my local target literally hasn't had canned goods all week, restocking is difficult right now when people buy up everything. The things I find that are out of stock have an easy user interface of "remind me when in stock" and its always really fast. I have recommended all my friends to Thrive.

Date of experience: May 27, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We are so happy to have been able to be a reliable resource for your pantry needs during this challenging time! Thank you for leaving us a review, Lilly.

Thumbnail of user marisap28
California
1 review
0 helpful votes
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February 16th, 2020

I am so grateful to have learned about Thrive 2+ years ago. I tried them out for some items here and there that I used to get at certain stores all over town. It saved me from doing so many errands, which was so great to have the extra time! Fast forward to today and I purchase so many cleaning items, snacks, staple foods, I try new foods they carry, and all are vetted by them to be healthy and do business the right way. They also keep adding items weekly and they ship you complimentary items so you can try things you may not otherwise buy. I have told so many friends about it and they all have not regretted the shift of ordering with them. Not only do you save time from all the shopping you may need to be doing, you save so so much money, and you are getting such GREAT products from companies you WANT to support! Please do not sell to Amazon!

Date of experience: February 16, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Wow! What an amazing review to read! We're always trying to deliver the best value for your membership and it's great to hear you're enjoying every bit of it! Keep on Thriving!

Thumbnail of user hayleys41
California
1 review
0 helpful votes
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March 2nd, 2020

I'm a big fan of Thrive Market - I've been a member for almost 3 years. I have been very happy with the consistency of high-quality product at prices at or better than Amazon. I especially like that they offer their own branded versions of products I like so I can get it at an even better price. Thrive is where I buy all of my organic spices and baking ingredients as well as specialty supplements and food items. Finally, they have a lot of good promos and sales as well as free samples AND a free gift with every order. I'm very happy with my membership.

Date of experience: March 2, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for Thriving with us for so long! We're glad you're enjoying all of your products and the promotions we offer! Thrive On!

Thumbnail of user valeriek97
Texas
1 review
0 helpful votes
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April 19th, 2020

I have used Thrive Market for several years now. I have never been disappointed. There was only one time I had an issue with an order and they remedied it right away no questions asked. I think they just better all the time.
Keep up the great work and Thank You all your hard work!

Date of experience: April 18, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for Thriving with us for so long! We're glad we could resolve any issues that may have arose and we'll be happy to continue to help in any way we can!

Thumbnail of user franciav
Washington
1 review
0 helpful votes
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May 2nd, 2020

I appreciate everything Thrive Market does for their customers. Times are difficult for everyone and they are there for all of us as well as their employees. Orders may take longer than they did before but Thrive's products and services are worth waiting for. Thank you Thrive, you save me trips to the grocery store.

Date of experience: May 1, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review and for your patience!

Thumbnail of user brendah748
Texas
1 review
0 helpful votes
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July 11th, 2020

I have been a member for less than two months and I have really enjoyed shopping with thrive. I've only had one product that I was disappointed in the others have been very satisfactory. Originally joined in order to get the fish people chowder. It is so delicious you would think that it was prepared by Chef. The only problem is they stay out of stock most of the time. My products always arrive quickly, I've never had any damage and I always get exactly what I ordered. The free bonuses they offer from time to time is a big plus. I place an order about once a week, you could say I'm hooked on Thrive.

Date of experience: July 10, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks so much for your feedback, we're so happy to have you as a member!

Thumbnail of user virginiae97
Massachusetts
1 review
0 helpful votes
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June 3rd, 2020

Excellent selection, quality items, best service ever. Always a pleasure to anticipate my box. The wine selections are amazing and it is great to get a box of wine at your door. Very reasonable and top notch.

Date of experience: June 2, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you, Virginia! We strive to "WOW" our members at every step along the way - and we are proud to have done that with you!

Thumbnail of user andreae101
California
1 review
0 helpful votes
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February 26th, 2020

I've been a customer for around 4 years. They deliver promptly (except in the corona virus emergency which is totally understandable). The prices are really good. They help out folks who need help. I'll remain a customer.

Date of experience: February 25, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for spreading the word!

Thumbnail of user pamelak282
Tennessee
2 reviews
0 helpful votes
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May 21st, 2020

I am grateful a friend recommended Thrive Market to me. At first, I was hesitant because of the membership fee. However, I order from them every other month now, and it is well worth it. They have a good supply of organic, grass-fed, and non-GMO products, which I prefer. I buy a variety of things from them, but one of my staples is the Grass-Fed Collagen Peptides power. I put it in my coffee every morning. Now, three months later, my hair if fuller, and I have the hardest fingernails I've ever had. They used to bend like paper. Also, I am no longer stiff when I first awaken in the morning. This is the only thing I can think of that would create that helpful change. I also love how they handled the Covid-19 crisis. They protected their workers! Yah! I can't say enough great things about them.

Date of experience: May 21, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

So glad you found us, Pamela! Thank you for trusting us to be your resource for the high-quality foods you are rewarding your body with! Cheers to full hair and strong nails!

Thumbnail of user davidp352
Arizona
1 review
7 helpful votes
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July 6th, 2017

Beware of this site, they don't disclose that there is a membership cost to make purchases. $59 hopefully enough people will be able to get some sort of action taken against the scammer that run this site.

Date of experience: July 6, 2017

Thumbnail of user nickn399
Oregon
1 review
3 helpful votes
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August 14th, 2021

There is nowhere, whatsoever to search or browse through the store without signing up first. Why would I want to spend money somewhere or start a "Trial" subscription when I don't even know if they carry what I need? I am pretty sure when I checked out Thrive years ago they actually allowed you to browse their store before signing up, not the other way around. Lost my potential business keeping everything a friggin secret like that. If you like signing up at places that cost money sight-unseen, then this place is for you, otherwise don't bother.

Tip for consumers:
If you like spending money on memberships sight-unseen then this is the place for you.

Products used:
None, they want you to sign up and pay before browsing the website

Date of experience: August 14, 2021

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thrive Market is a membership-based market, and access is reserved for members only. We offer a 30-day window for new annual members to experience our savings and catalog risk free. If you decide it's not for you, you can cancel anytime during your first 30 days. We hope you'll love it as much as our 1 million+ annual members do!

Thumbnail of user jamieb530
California
1 review
0 helpful votes
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July 20th, 2020

Thrive Market doesn't offer everything I need, but no store has it all. It does a lot of things that I value and at a slightly lower cost. They also offer free gifts very often that I've found both fun and a price saver as these gifts have been new products I wouldn't have paid to try AND groceries I would've bought anyways. Thrive is reliable as their shipping is always on time and always right. Overall, they're the bomb.

Date of experience: July 19, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for your review, Jamie! Our team would love to hear any product recommendations you have to add to our catalog!

Thumbnail of user reneh88
California
1 review
0 helpful votes
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May 2nd, 2020

I am a cancer patient and I was the recipient of a stipend to assist me during this pandemic, so that was the ultimate reason to think most kindly about Thrive. However, the service/delivery time/packaging was what my rating is based on. It was easy to set up my account and I really needed the assistance, but if it had been any extra hassle, i. E. taken a long time to receive my items or they were broken when they arrived, it would have been major stress that my health wouldn't have been able to deal with, but the delivery was extremely timely and everything was packaged better than anything I've received from other online sites. And given the pandemonium that exists this shows Thrive has held up under the existent pressure. It's easier to be good when the road smooth, but the metal of a company is shown when the road is rough. Thrive's efforts are helping people to survive now and I would continue to use them, without their generosity.

Date of experience: May 1, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! We're so happy that you've been able to find what you need even during this time and we appreciate your patience while we served our members.

Thumbnail of user syln
North Carolina
1 review
4 helpful votes
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September 10th, 2017

I've enjoyed my thrive membership. People are giving it negative reviews due to it's members fee, however it is NOT small print. They make it more than obvious that it is a member fee site. It states in large print on their main page, as well as at the top of every page you look at, plus when you go to check out for your first time it explains during check out process that it is a trial! Don't blame the site for your inability to pay attention to clearly written words that are repeated for you several times. Also along with reading try to use a calendar so you know when to cancel your free trial, dont complain when they don't tell you your trial is up. Take responsibility for your own actions! Geez! The reason i give 4 stars and not 5 is only because i haven't been completely satisfied when i have contacted customer service about an order, but besides that one time I've had great experiences with them.

Date of experience: September 9, 2017

Thumbnail of user susans423
Pennsylvania
1 review
3 helpful votes
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January 22nd, 2018

My first 3 orders were each $20.00 off so that paid for my membership. I haven't had a problem and all the orders are nicely packed. My cats love the boxes!(haha) Many products are a better price than elsewhere which pays for itself! It can be so frustrating trying to find organic products at all in some stores let alone a half decent rate!

Date of experience: January 21, 2018

Thumbnail of user sarahk534
Connecticut
1 review
0 helpful votes
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March 2nd, 2020

I have been a happy member of Thrive for 2+ years! I do not live near stores that carry a large selection of organic or specialty items, so I stock up on my favorite items every couple of months. I especially love their large selection of Whole 30 complaint products, as well as their organic spices that can be purchased at a great price.

Date of experience: February 29, 2020

Thumbnail of user pd318
Washington
1 review
1 helpful vote
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August 14th, 2020

Good customer service help. Prompt shipping. Good food. Delivery carrier needs to deliver to our apt. Stairs. They leave it outside the mailbox. We are working on contacting them. Some issues with changing payment methods, but customer service chat at 8p pst was perfect and patient. Good selection and good prices.

Date of experience: August 13, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks so much for sharing your experience, we appreciate your feedback!

Thumbnail of user tiffanyj133
Kansas
1 review
0 helpful votes
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May 14th, 2020

I wasn't sure when I signed up, thought I would give it a try because there are so many positive things about it. Had a hard time finding most of what I was looking for and it took 5 tries for my order to go through. Little bit frustrating but I will see how I feel after my first shipment arrives.

Date of experience: May 13, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're sorry to hear about your experience! If you haven't already, please reach out to us and we'll be happy to address any issues with the order experience and help you find some products that may be a good fit!

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From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.

Company Representative

Thumbnail of user thrivem1
Thrive M.
Typically responds within 4 days

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