- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
I joined Thrive Market to buy certain products that aren't readily available in my area. They carry a wide variety of amazing products and their website is so easy to use! Service is above and beyond and they practice excellent environmental care when shipping. I recommend them to anyone who cares about what they eat and the environment and wants to have a certain level of convenience for some staple items.
Date of experience: January 18, 2020
Fantastic selection of the products I regularly use. The only problem I have had is that I purchased was the gluten free graham cracker crust. It came broken up and crushed and was all over the crushed box. The company gave me a coupon to replace the two crusts I purchased and spoke to the delivery company about the poor handling of their box.
Date of experience: May 28, 2020
We're so sorry to hear about your issue but glad our team was able to help you out! Happy shopping!
Thrive offers organic and healthy foods/bath products for wonderful prices. Their customer service is unparalleled. Orders come quickly, and you can track their arrival. Really, Thrive is just a real find, and I recommend it highly!
Date of experience: February 16, 2020
Thank you for your review! Thrive On!
I love not having to go to multiple places looking for vegan-friendly snacks! When one product arrived damaged their customer service team fixed the issue while I was on the phone with them. Couldn't ask for more! Would recommend to everyone!
Date of experience: August 10, 2020
We're so glad to hear we've provided an easier way to get your vegan snacks! Thanks so much for sharing!
I have been with Thrive over two years. Their products and prices are comparable to the stores. They take pride in shipping the orders. The way they package. I have never received anything broken or smashed.
Date of experience: April 13, 2020
Thank you for your review!
We love thrive! Every order has been put together with care and we love the products too! Not to mention the amazing deals and fact that our membership supports someone in need. What an amazing company!
Date of experience: April 21, 2020
Thank you for your review! Thrive On!
I cannot express how great it felt to find so many good quality gluten free items in one place. There were dietary categories- they take everyone into consideration. I also experienced immediate customer service assistance through the chat. They made things very easy! PRICES WERE GREAT!
Thank you THRIVE. Victoria
Tip for consumers:
The prices for crackers were $1.00 less per box than competitors ! Its a big savings if you are continuously purchasing these Simple Mills crackers-Yum
Products used:
Everything I purchased and can't wait to try new items like Coconut Rice Pudding.
Date of experience: May 16, 2020
Hi Victoria! Thank you for giving us such a glowing review! We appreciate members like you :)
Almost 3 years ago, I decided to try out some organic feminine products from Thrive Market because they had a great price. It is the first and last time I made a purchase from Thrive, but I noticed a charge for $59.95 from them on our bank account a few days ago. After contacting them, I was told we had been charged that "membership fee" for 3 years, despite the fact that I do not recall signing up for a membership and I have made only one purchase in 2017. I was told online that they would work with me on a refund. I was told I would receive an email. I have not received one. I emailed again. No response. So at this point, I paid $220 for 4 boxes of tampons. I will never order from Thrive Market again, I've told everyone I know and will now be reporting this company to the BBB and Attorney General in CA.
Date of experience: November 19, 2019
Thank you for reaching out. We're sorry that this caught you by surprise. It sounds like you were enrolled in our free 30-day trial membership that began when you placed your order. We do our best to communicate how the trial membership works on our website, at checkout for your first order, and in an email reminder, 5 days before the charge is processed. At the end of the 30-day period, we charge the $59.95 annual membership fee, and we guarantee that you’ll make it back in savings over the year. If you don’t, we give you the difference in Thrive Cash when you renew. Again, we’re sorry your experience wasn’t better—please contact our Member Services team at help@thrivemarket.com if you have any additional questions or issues and we’ll be happy to resolve them.
They have great products and variety. Their ship time with covid has really slowed down. It is taking 2 weeks plus to get orders and many times we cannot even place an order or our items are completely wiped out of stock. Has made it very hard during this. We are a family of 5 with 4 of the 5 having LISTS full of allergies.so thrive is a NECESSITY for us not just a choice. We live in a small town and 4 of us are immunocompromised and cannot leave the home. Finding what we need that is safe is not even possible here.
Date of experience: February 7, 2020
Thank you for your review! We're sorry to read that this has been your experience with us! We do have an updated Autoship feature which gives more agency to our members to decide what and when you want your autoship! This case you're referring to seems like a technical issue which we would be happy to look into and resolve. Feel free to email help@thrivemarket.com! We do always strive to provide the best Member Service experience and hearing from you that every interaction you've had has been lacking is concerning. We allow feedback after every interaction with us so if you have not already feel free to leave your ratings and comments as these are all reviewed. Again we are sorry that this has been your experience with us but we'd like to ensure it improves going forward!
This is my first time ordering from Thrive Market. For the most part, I like the prices, but I was very disappointed in the gluuen free selection. The bread mixes were scarce and many items were out of stock. That may be due to the Corona Virus, I guess I'll have to wait and see. I am looking forward to receiving my order!
Date of experience: April 17, 2020
Thank you for your review! Due to the current events, we are experiencing higher than normal out of stock rates, however we are getting more stock in daily! Thrive On!
I joined Thrive Market and was pleased until they started discontinuing my favorite products and replacing them with Thrive Brand with untraceable sourcing (China!?!). Found the same name brand products on Jet.com for less than Thrive Market was charging. Will not renew membership, nor will I order Thrive Brand products. Expensive lesson learned.
Must admit that I love the nice packaging ~~
Date of experience: March 23, 2017
Thrive Market has continually impressed me with their selection of products. It's become the Target of health food, because I always buy something that I didn't sign in for. In the face of the COVID-19 crisis, management has been very up front about shortages and product delivery. I feel that the people at Thrive have a lot of integrity and honesty. I will continue to shop here happily.
Date of experience: April 17, 2020
Thank you for your review! If you haven't already please check out our blog which is updated daily with all information relating to delays, the site, and products. Thrive On!
It was ok, for a while, but then, they charged me for items never shipped. Out of stock on many items.
Calling with a problem, never seemed to resolve things. All in all, the membership renew time made the decision for me.
In truth while some savings are there, I rather have choices and pay a little more, then have a problem
Tip for consumers:
Unless there is absolute savings, don't even try, be careful, research carefully.
Products used:
decent brands, avoid there label...
Date of experience: April 19, 2021
We're so sorry to hear you had trouble with your order or difficulties in contacting our representatives. Our Member Services team wants to make sure you are never charged for out-of-stock items and would be happy to assist with this!
Since I have no health food market within two hours of where I live, Thrive Market has provided much of what in the past I traveled to obtain... and I'm still saving money and have the option of sharing my savings with someone who doesn't now experience the financial balance that I now have. They have the special pet food my cats like plus many non-gluten / non-corn / organic and non-GMO foods that I enjoy. I'm so happy to be a member!
Date of experience: June 9, 2020
We're so happy to have you as a member! So glad to hear we've been able to help you save time and money.
I'm pretty new to this but so far I'm really enjoying the Thrive experience! The variety of products is good, customer service is very helpful, and they seem to be very mindful and responsible in the way they pack and ship their products.
Date of experience: January 26, 2020
Thank you for joining us! We're glad you're enjoying your products and service. Thrive On!
I have always loved Thrive for their quality products but what I want to highlight is that they have provided the best customer service I have ever received. I placed an order not realizing that I had it shipped to my old address after it had been delivered. I sent them an email asking if I could get place the same order again with the coupon code that I had used previously (it had expired). Not only did they respond in less than 24hrs, but they sent me a gift card refunding the entire amount! If that isn't great customer service I don't know what is!
Date of experience: May 24, 2017
They are struggling to place orders during this difficult time compared to some other companies such as vitacost even shutting down ordering for days at a time! Being you have to pay for a membership to shop at thrive that makes the shut downs alittle more frustrating but I brought it to their attention and they did compensate me some! The only reason I stuck with them during this is they do offer some things I cant get at other online stores I shop at!
Date of experience: April 18, 2020
Thank you for your review. We know reduced store hours are not ideal, and we understand your frustration. The good news is that we’re expecting to end reduced store hours by April 27!
Super friendly site always asking if there is anything they can help with. It's very easy to navigate, and can't beat the prices. I use to go to 3 different stores to find what I need and now I can find them all on here and pay less!
Date of experience: August 23, 2020
We're so happy to hear we've been able to save you some time and money shopping! Thanks for the review, Savannah!
We have been shopping for the last three years with Thrive and have been very happy with the customer service. We understand there is incredible demand on your company right now and appreciate all you are doing. Even it takes three weeks to arrive, we are grateful! May all your staff stay healthy.
Date of experience: April 4, 2020
Thank you so much for Thriving with us and for your patience during this time!
Being diabetic and trying to eat healthy foods gets hard sometimes especially since I don't drive. I have to depend on the internet to purchase items i need. So glad I found Thrive. I wish it was a little cheaper since I'm on fixed income. Thank Thrive for giving stuff I need.
Sarah
Date of experience: May 12, 2020
We're glad you're enjoying your membership! If the membership is a challenge, please reach out to us and let us know so we can find something that works for you!
I have a very strict diet of being gluten free and dairy free. It is hard at times to not just find food products in one place to cook but also snacks. Now i can make a order for me and just sit back and wait. I get all my vitamins that i need in one place for my family and get it auto shipped so we always on top. For my health and comfort without thrive i would not know how much time and struggle it would've taken me to be healthy and happy.
Thank you so much to the thrive company and employees for literally keeping me in good health and happy.
Date of experience: May 3, 2020
We're so glad to hear we've been able to support you and your dietary needs!
I am liking the products that are new to me. Delivery has been on time and mostly predictable and so far all products look as if care was taken to wrap and ship the items. Not a savings on food that I have noticed but generally worth it to me to avoid stores.
Date of experience: August 30, 2020
Thanks for your feedback, Deborah, we're so happy to have you as a member!
This is my go to place for supplements and health care products that are out of the ordinary! I don't have to drive all over town going to 4 stores to finally not find what I am looking for. I find it here! Love Thrive and am happy to be a customer! And I do check prices in stores for items and I find them less expensive here! Quality is tops! Service is tops! Shipping/packaging is amazing! Excellent place to shop!
Date of experience: July 23, 2020
Awesome! We're so happy to be able to simplify your shopping a bit!
You can save enough money in about 4 orders to cover the annual fee, so I wasn't worried about it. (Depends on the size of your order of course). Now I'm leaving on a foreign mission so I called to cancel my membership and since I haven't used it since it renewed a month ago, they gave me a full refund :) super nice lady on the phone. Love their products
Date of experience: June 26, 2017
8 am in the morning they charged my card for an order I didn't place and when I called to get this refunded - the lady Siara was rude, spent the whole time trying to over talk me and hung up the phone because she was mad that they got caught stealing!
Date of experience: February 8, 2019
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Thank you for your review. We're glad you've been enjoying everything! Thrive On!