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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
Thrive is my go-to shop for specialty products. One site and I can get monkfruit sweetener, tigernut flour and dark chocolate! I appreciate their customer service and their willingness to help the community. Great company values!
Date of experience: April 9, 2020
Do not ever give any credit card information to Thrive Market. They will screw you over with bogus membership charges to your credit card. This is nothing but a fleecing machine and nobody should ever do business with them
Date of experience: October 25, 2018
I can always go to Thrive to find the products I would like. The customer service is excellent. I appreciate that I can go to this site and see what is new, and determine if it is a product that I would benefit from. I depend on Thrive market to supply those items that I am not able to buy locally. Thank you, Thrive!
Date of experience: May 2, 2020
We're so glad you're enjoying everything and have been able to find products you cannot get locally!
I googled "Just Egg cheaper" because I wanted to see if there was a place that sold it at a discount. The first thing that came up was a sponsored result titled "Just Egg at Thrive Market | Save up to 50% off retail". Thrive Market doesn't let you see prices until you sign up so I signed up for the trial, only to find that they don't stock Just Egg or really any of the vegan products that I actually buy. Thank god I used a throwaway card from privacy.com. I just find it very dishonest for them to have an add using the name of a product they don't actually stock.
Date of experience: October 6, 2019
Thank you for your feedback. We're sorry this was your experience! There seems to have been an error with Google ads that displayed that product. We'll pass it along to the correct team so they can followup and resolve this issue. Thrive On!
Great quality of food and even better prices! Glad I purchsed two of each snack because as soon as I opened box I tried the products and was hard to stop eating them. Will be making another order soon!
Date of experience: May 13, 2020
We're glad you've enjoyed your order!
I am a big fan of Charlotte's Web products, of Primal products and the awesome popcorn sold on this site! I've easily saved enough on each order to pay for the membership fee, and shipping has (up until "life in the time of COVID19") been fast and secure! I'm more than happy with my membership.
Date of experience: March 27, 2020
Thank you for your review and your patience during this time. Thrive On!
It is impossible to cancel their 30-day trial. They only let you cancel if you call them, but they never answer their phone. I've been trying to call them for the last 4 days during their 'business hours', but each time I just get a message without giving me the option to leave a voicemail.
Date of experience: March 17, 2017
Im sick with chronic illness and dont need this hassle right now. Nor to lose 60 bucks when I NEVER SIGNED UP FOR THIS nor used their site... i just found this charge made on my card and had to look it up to find out whats what. Now from what im reading, it will be a pain in the $#*! to get my money. I cant even afford to pay my electric bill let alone see 60 bucks of mine go out the window :( Very angry as many others are. I think a class action law suit is in order to make this and other companies like this know you can screw people like this!
Date of experience: October 4, 2017
Hi Stacy- As a membership-based company, we offer a 30-day free trial that begins with the first Thrive Market purchase. After the trial, we charge the annual fee for our services, as noted in the policy on the checkout page. We also send trial members an email reminder a few days before the membership is activated. We're sorry to see you go, but you can call us at 866-419-2174, chat with us on our site or visit http://thrv.me/HzvsNz to request a cancellation, and we'll help right away.
They do not allow you to remove your payment method online nor cancel your membership online. You must call in. The problem is they do not answer their phone lines apparently. I need a refund for their membership fee and I need them to remove my payment method and account.
Date of experience: April 8, 2017
Great products and prices! The membership pays for itself. I was a little disappointed that an item that I was emailed was back in stock and I had it in my basket and could not continue with my order because it was not in stock after all. Other than that I am super excited to get my first order! :)
Date of experience: May 27, 2020
Hi Alva! We are sorry to hear that the Restock Reminder sent you invalid information. If you experience this again, please reach out to our Member Services team to see if we can correct the issue. We hope this is the first of many orders!
I called to ask why my orders hadn't shipped. And while I didn't like the answer, the customer service rep Natrice was great! She explained everything, was very friendly while still being professional. AND just while speaking with her learned a few things!
I'm new to Thrive, but so far so good. I'm really pleased with the service, and highly recommend them. So, for those of you on the fence, give Thrive a try!
Date of experience: March 4, 2020
Thank you for your review! We're sorry about the current delays in orders but we're glad you had an awesome experience with Natrice! Keep on Thriving!
I emailed to cancel back in May of 2016, they sent a follow up email asking if I "really wanted to cancel." I unfortunately didn't see this email and didn't respond. So they renewed my membership I didn't realize I signed up for anyway, after I sent an email asking to cancel. Unfortunately they did this a month after I asked to cancel, and they just tried to steal another $60 from me. I went on the chat to try to cancel again and get a refund, and then they try to persuade me to stay! After I insist I want to cancel they finally comply but only to refund one of the yearly memberships. I am currently awaiting the refund from the 2016 membership charge! Bad business practices.
Date of experience: December 26, 2017
Hi Joshua- I apologize that your experience was less than exceptional. I'll be contacting you directly to make sure you've been taken care of!
I haven't ordered from Thrive Market a ton of times but when I have, everything has been up to par with customer service and everything. I was happy to see the price differences and knowing that I was saving money while having access to quality food and things I couldn't find in my local stores. I think a lot of people are trying it out for the first time during a pandemic so inevitably things are going to be different than they would be under normal circumstances. I wouldn't judge it based on this. Shipping is delayed but it's really not too bad. Certain things are out of stock but there are plenty of things still available when it comes to staples and snacks. I think they're doing the best they can under the circumstances.
Date of experience: April 11, 2020
Thank you for your review and your understanding during this time!
From their product selection, the way they try to provide healthy organic foods in the cheapest possible way, to the way they pack their packages, you can tell that this company really cares and is passionate to bring good products to benefit the consumers. Also, customer service is great.
Date of experience: January 24, 2020
Thank you for your review. We're glad you're able to enjoy your membership! Thrive On!
I'm sorry but I think that is too expensive. I expended $54 in snacks. Also, I have to pay a membership. I live in Georgia that is Sprout Farmers market that is cheap. I will cancel my membership before the 30 days.
Date of experience: August 5, 2020
Hi Maria! We're sorry to hear this, our Member Services team would be happy to help with any membership concerns.
I liked the products themselves. Part of the reason I gave Thrive a try is because of the societal/environmental aspect. Everything I ordered was wrapped in plastic bags, most of them which did not require any. If anything, most could have been put in ONE plastic bag if water damage was a concern, but really it could have been sent in a box with no extra plastic packaging. The packaging would be the reason I would discontinue because I find it hard to believe that the carbon foot print is less given how much plastic is used. Otherwise, I really do love the service and products and ability to search in a customizable way.
Date of experience: August 24, 2020
Thanks for your feedback, Yvonne! We definitely do our best to keep your items safe and secure during shipping. Know that our boxes and packing paper are made from 100% post-consumer recycled materials (i. E. much more environmentally-friendly than packing peanuts).
I love Thrive Market. I am a teacher and appreciate the free membership. Their prices are great, I love the quality and variety of their store brand, and the shipping is fast. The only this is I wish they had a way to ship with zero plastic.
Date of experience: June 22, 2020
Awesome! Thanks for sharing your feedback, Alisha!
I know I can always find clean, organic, non GMO products for my family and gluten free/grain free and dairy free options for me that I cannot find easily locally. Prices are good and I always purchase enough for free shipping. I highly recommend especially for special diets.
Date of experience: April 4, 2020
Thank you for your review! We're glad that you've been enjoying our Shop by Values section!
Love being able to get organic products and staple items without leaving the house... have had some problems with shipping with damaged items... but the customer services have been helpful and re ordered the items...
Date of experience: February 4, 2020
Thank you for your review! We're sorry you had damaged products in your order but we're happy one of our friendly Member Services Specialists was able to help. Thrive On!
Thrive Market has been a life saver. I have super-specific health-related dietary needs, and Thrive market makes shopping easy, and helpful. Their customer service has been amazing in my experience. Throughout the recent lockdown, Thrive has been communicative, helpful, and my deliveries are getting to me as promised. I mean it, I am so thankful for Thrive Market. It has made all the difference and I cant' recommend it enough.
Date of experience: May 11, 2020
Thank you for reaching out. We're glad you've been able to find what you need and have found our daily updates helpful!
I love Thrive Market they have great products at reasonable prices. Their employees are positive, helpful, & friendly. I had to cancel shipping on an order of wine, and they were super helpful, & went above and beyond to help me. Thrive also publishes all the nutritional facts of the products they sell & the values of the company. I find this service admirable & responsible. I highly recommend Thrive Market to people that care about the quality of their food & the impact the food has on the environment.
Date of experience: July 22, 2020
We're so glad to hear this, Brynda, thank you for sharing your experience!
I am happy to be able to get items sent to me that I cannot get for pick up at my grocery in these cautious times. I am. 65 & high risk for Covid! I am addicted to the Dark Choc Almonds. They are huge! Also like the soft toothbrushes( ultra soft Preserve). I am a retired dental hygienist! Also like the Desert Essence floss!
Date of experience: June 7, 2020
This is amazing, Pamela. We kept thinking of members like you as we navigated through the last few months of operating during a pandemic. We are so happy to hear that we have been able to be a vital resource for you for the common essentials like toothbrush and floss, and the underrated essentials like chocolate covered almonds! :)
I appreciate the kind of business that Thrive offers. This company continues to offer a variety of quality items at a discount. I keep coming back to get basic items that are healthy and wholesome. It is also refreshing to see that they are growing as they offer more products and the website is professional and easy to maneuver,
Thanks for being available during the early part of the crisis this year. Your business was needed and your staff was very supportive and accommodating. Stay safe everyone.
Date of experience: July 13, 2020
Thank you so much for sharing, Shirley! We're so happy to be able to provide a helpful service to our awesome members!
I love Thrive. They are getting better and better as they grow. They now have their own line of quality, healthy choices. I have no complaints about any of them that I have tried. They are helpful, knowledgeable and ready to fix any problem that you may have.
Date of experience: January 31, 2020
We're glad you're enjoying all of our Thrive Market products!
I love Thrive Market they have everything you can't get in your local Super Market. The prices are good to, and they stand by there products. I really couldn't afford a membership but was able to receive a free membership through Thrive Market. I am so grateful for that and i tell everyone i know that they are wonderful. Sincerely Robin
Date of experience: February 11, 2020
It's wonderful that you could take part in our Thrive Gives membership! We want to make sure everyone can have access to the products they love and need so it's great to hear you're able to do that! Thrive On!
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Thank you for your review! Thrive On!