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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
Thrive Market make it so hard to cancel your membership, which I didn't even know I was paying for, until I got a $60 charge. Be careful giving them your credit card info; the 'free offers' actually cost $60/year.
Date of experience: December 21, 2017
I appreciate having many choices of V and GF items to choose from all in one place. Orders come well packed and I have never had anything arrive broken or damaged. Thank you and please keep adding new amazing products.
Date of experience: August 8, 2020
Thanks for the review, John! We're so glad to have you as a member!
I am very pleased with Thrive. When trying to change my eating patterns, I found products that are not readily available in my immediate area and, from the descriptions, could intelligently see if they were what I needed. Just having healthful product lines encourages me and helps me choose. The free shipping was a huge boost too.
Date of experience: February 19, 2020
It's wonderful to hear you've been able to find what you need for your new lifestyles! Keep on Thriving!
I've been thoroughly enjoying thrive market for 2 months now. I enjoy the fast shipping, wide array of product offerings, and the exquisite customer service. If you're on the fence about getting a membership, do it! You won't regret it!
Date of experience: March 1, 2020
I just checked my credit card statement and was charged a yearly membership fee even though I never signed up for it. I shopped with them once and I guess they automatically enrolled me. Very disturbed that they would do this. That's why we need to check our statements. Sneaky move. Yuk.
Date of experience: April 28, 2017
While Thrive Market has a wide variety of products at a reasonable price, it is quite frustrating that only certain products are available based on your home address. Thrive Market would be simply amazing if this were to be rectified as some who live in food deserts already don't have access to many options (myself included).
Date of experience: August 14, 2020
We're so sorry to hear some items you were interested in were out of stock! You can always click the "Remind Me" button to be notified when those items are back.
So customer service sent me a nasty email saying my business is not welcome and I am using racial slurs! WOW they like to follow up the ton of one star reviews with this bs about how great they are then they threaten you. Go to whole foods or anywhere else. They will take your cc info and charge you before your free trial is over. I am surprised the attorney general has not shut these idiots down
Date of experience: April 15, 2018
Terrible! Illegally fraudulently and without permission charged my cc 57.00 have to fight with cc co now as fraud horrid
Date of experience: March 27, 2018
All my favorite brands in one place and prices that cannot be beat. I love the daily product features and gifts with purchase. On top of everything, amazing customer service and it feels like Thrive really cares about their mission and community. I would love a loyalty or VIP program.
Date of experience: March 10, 2020
Thank you for sharing with your friends!
In these stressful times, thank you, Thrive Market and your employees for staying open and available, even if limited. Low stock on certain items is to be expected. I appreciate being able to fill a box with staples and know that it will arrive in 10 days or so. Thanks so much!
Date of experience: March 30, 2020
While it ended up being a bargain the first purchase was a bit confusing because some items could only be added if you buy two but if its my first time buying that item I only wanted one. A lot of items are not available. I wish they had more alternatives to plastic bottle containers. Found offerings a little limited and the protein offerings like meat and seafood were too expensive and would need to save up yo spend over $100 on seafood at once. Pls add beyond burger and other frozen items when possible.
Date of experience: July 15, 2020
Tanks for your feedback and product recommendations! You can check out our "Plastic-Free" filter to shop only for products without plastic or plastic packaging.
I love the inexpensive Thrive Market selection of organic goods, vitamins, supplements, and all the other brands I need. They even offer wine, meat boxes, and ready-to-eat meals -- as well as subscriptions/discounts. Also everything ships in 1-2 large boxes at the same time. And if they're out of stock on one thing, you can subscribe for alerts, but I've always found there are plenty of other options I can choose from. These guys are amazing! So glad you're here for us! Keep it up!
Date of experience: June 6, 2020
Thanks for taking the time to review, we're so grateful for members like you!
Sometimes it can be hard to shop just for our chosen way of living. Thrive Market makes it easy with its "Shop by diet" section. I love that everything is shipped to our door. Also, I had a question about shipping once and used its chat feature. The web-chatter was extremely nice, helpful, and informative.
Date of experience: April 25, 2020
We're glad you've found the Shop by Diets section helpful in searching for what you need!
I have been using Thrive Market on/off for about 3 years, possible 4. I have had great experiences with their customer service. They are often out of the products that I enjoy, so the consistent out-of-stock items can be inconvenient and is often why I don't put in an order. Shopping certain items that may need temp control is something I stay away from, living in a hot climate. A good portion of their items are a good value, while others are over-priced. Utilize their coupons! I love taking advantage of their sales and coupon deals. They've been very busy during this lock-down period, so I'm currently giving them consideration on that. I do still recommend them because they carry quality goods.
Date of experience: May 27, 2020
Hi Stephanie! Thank you so much for taking the time to leave us a review. We understand how frustrating it can be to have your favorite products out of stock when you are ready to place an order, which is why we have created "Restock Reminders". On any out of stock item, you can click the "Remind Me" button to receive an email notification as SOON as it is back in stock. As for product pricing, we actually ensure that we are offering the lowest prices by offering Price Match. If you ever see an item listed cheaper elsewhere, we will match that price and submit it for review! Regardless, we are so grateful for a loyal member like you - who has offered constructive feedback!
Thrive market offers products that are not found anywhere else in glass containers that don't leach nasty chemicals. I would like to thank the founders of Thrive for always providing quick shipping and fast, efficient and friendly customer service.
Date of experience: May 1, 2020
Thank you for your review and your kind words!
Thrive Market is worth the annual membership to me. Under normal circumstances their packing and shipping is carried out quickly and efficiently. I love the occasional free items they have. Great way to try new products. Excellent resource for those of us who want healthier options. You will never hear me complain about free shipping that arrives amazingly fast. :)
Date of experience: May 2, 2020
We're glad to hear you've been enjoying your membership and your orders!
We have been struggling to get by during this Covid-19 crisis. Like so many. With being out of work and no income our household has had to ration food. Not our three fur babies though. They are well fed.
Thank You Thrive Market and the selfless donations you raise for people like us. We are very grateful.
Our next few weeks will be busy packing, due to having to move. We are currently in search of another apartment and hope to remain healthy throughout this extra stressful time.
This gift of $50.00, and 1 Year Membership is greatly appreciated and we Thank all who made this possible. You are Angels on Earth.
We send our love to you, and wish you, your family, and friends, safety, shelter and good health.
Sincerely,
Wendy and Jay Nichols
Date of experience: May 7, 2020
We're so glad we have been able to provide at least a little assistance during this time, to make sure you and your family are getting what you need!
The thing I like most about Thrive Market is that they give free memberships to people in need. I also love that they have a lot of healthier options that I cannot usually find in the store. I do wish the website/app was a little more user friendly, but that, honestly, could just be me not knowing 100% how to use it to its full extent yet. I think everyone should try it for the first time. If you're a person in need, a teacher, etc. there are ways to get a free membership. I think it's definitely worth looking into. I had an issue during this whole pandemic with my order not showing up and they apologized and gave me a gift card to the website, as well as $10 Thrive Market dollars. Also, they gave me 20% on my recent order so I only paid $2.37 in total.
Date of experience: May 8, 2020
Thank you for your review! Please feel free to reach out to us if you have any questions regarding the site and app, If there is a feature that could be improved or something that is not working correctly, we'd be happy to pass it along to the appropriate team to get it resolved!
I've purchased through Thrive Market for a couple of years and any time I've had an issue (broken bottle, etc) they have been quick to replace or refund. Always so professional! Love their products and the specials I get in my emails makes it more affordable for me. Thank you Thrive Market
Date of experience: September 2, 2020
We're sorry to hear of your issues but so glad to hear about your experience with our team. Thanks for being a member!
I have used Thrive Market for a couple years and think it has a great selection of items - even though it seems some are overpriced. However, I use TM in times when I don't want to do a huge haul at the grocery store because it's so convenient! Would recommend.
Date of experience: July 26, 2020
We're thrilled to hear you're enjoying our selection, thanks for being a member!
Fantastic company with stellar values. Easy to use website with competitive pricing, unending freebies, and samples with every order. Customer service is second to none - prompt responses and quick resolution to even the most minor inconvenience, including shipping accidents. I wish I could purchase all my groceries from Thrive, I'd never shop anywhere else!
Date of experience: January 13, 2020
Thank you for your review! We're happy you're enjoying your membership with us. While it's unfortunate to hear you've had issues in the past we're glad our friendly Member Services Representatives were able to help! Thrive On!
Love everything about Thrive Market! I have been a member for years and they always make sure your order is packaged well, shipped quickly and their customers are happy! Customer Service is always friendly, but honestly just love the all around top notch quality.
Date of experience: January 31, 2020
Thank you for your review! Thrive On!
Only healthy choices from reputable brands. Always great prices and great saving with Thrive Market brand. Often. Less expensive than amazon.
Best of all delivered to my door with no shipping charge.
Inside of package aways free and clear of perfumes!
Sales helpers very competent.
Love this online store!
Date of experience: February 10, 2020
We're so glad you're enjoying everything!
For our family Thrive Market is wonderful. I clearly read I had 30 days to trial then $60 would be charged to my credit card. I received an email prior to this deadline warning me that we were at the end of our trial. We also took advantage of a 20% first three orders when we joined which saved us about $60 after our first three orders were placed. I researched prices on gluten free items we buy in my area and Thrive Market is lower than anywhere else I can purchase the same items. If you buy a lot of specialty products such as, gluten free, organic, etc. it is a site that can save you money. Know your prices though & read the offers carefully before " clicking" as with any online store/offer
Date of experience: December 28, 2017
The search is very easy and I can easily find things that may not be in my grocery store. Prices are reasonable and I love the green inside the box. Nothing has ever leaked or broken. Would like to receive items within a week.
Date of experience: February 23, 2020
Thank you for your review!
These guys give the best prices, make shopping SUPER easy with their app and filters, ingredient lists, reviews etc... that save time. Shipping is always fast, even when they are busy (somehow, magically). It saves me so much time, and money, instead running from store to store trying to find what I need. Oh, PLUS, they give perks and offers all the time, it's almost too good to be true! And if that's not impressive enough already, these people are all HEART. Always giving to the community, finding sustainable sources /practices, so much better for the planet, and good for us all too. What a revolutionary way to shop. Thank you Thrive Team!
Date of experience: March 10, 2020
Thank you for your review! We're glad you've been able to enjoy everything!
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Hi Erin- As a membership-based company, we offer a 30-day free trial that begins with the first Thrive Market purchase. After the trial, we charge the annual fee for our services, as noted in the policy on the checkout page. We also send trial members an email reminder a few days before the membership is activated. Customers can call us at 866-419-2174, chat on our site, or visit http://thrv.me/HzvsNz to request a cancellation.