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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
Customer service is great! I mistakenly ordered the wrong item, and Thrive corrected my issue with no hassles. Love that they are green, and send products in recyclable, friendly packaging.
Date of experience: February 16, 2020
Never had I whizzed through an online order so smoothly! My goodness! I'm done with checkout & all & no headaches: D
Kudos to you Thrive Market Team! Give y'all a big pat on the back :)
Date of experience: July 6, 2020
Amazing, thanks for sharing this, Alma!
My Experience with Thrive Market during these 2 years was a Total SUCCESS each time, from start to end (Product, prices, deals, checking out, customer service, shipping and Gifts.) YOU GUYS are Awesome Thank You Infinitely for BEING..
Date of experience: May 29, 2020
Mohamed - you're the man! Thank you for such an all-star review!
For anyone wanting to eat healthy at a reasonable price and get good products, you can't go wrong ordering from Thrive. Their service is extremely good too!
Date of experience: August 10, 2020
We're so glad you're enjoying everything, thanks for sharing!
Thrive has many of the products I typically buy at Health Food Stores but at a much more reasonable price and delivered right to my door! Customer service is excellent, they do aim to please!
Date of experience: March 16, 2020
We're so glad you're enjoying everything!
I love thrive because they make eating healthy so easy with so many delicious options dropped off right to the door for such amazing prices and fast shipping!
Date of experience: March 12, 2020
We're so glad you're enjoying everything!
100% reliable, totally trustworthy, and still got my order shipped in 3 days (usually less) with all this Coronavirus-craziness! So thankful for this great resource. Amazing inventory. Love.
Date of experience: March 11, 2020
We're so happy you're enjoying everything!
I love the ease of getting great food delivered directly to my door! Gluten-free snacks not cooked in vegetable oil can be so hard to find, and Thrive makes it easy.
Date of experience: June 4, 2020
We love how much you use the word "ease" in your review. The heart of our mission is to make healthy living easy for ALL. Thank you for being a member, Melanie!
Good selection on organic and natural food products. Easy website for shopping. Wish they sold 100% whole grain bread, but aside from that, the products are great.
Date of experience: May 16, 2020
Hi Paul! Thank you so much for your review and recommendation. We're adding hundreds of new items to the site each month, so I will gladly pass along your recommendation. Hopefully, we will be able to add it to our website soon!
Fantastic in every way: superb selection of products, eco-friendly packaging, reliable delivery (even in crazy times) and transparent about dealing with the high volume. Thank you!
Date of experience: March 26, 2020
Thank you for your review! Thrive On!
I love shopping at Thrive Market as they have a great variety of everything and can guarantee you will always find something to fit your needs~~excellent quality items and excellent service~~
Date of experience: July 13, 2020
Amazing, thanks so much for sharing your experience, Patricia!
We joined Thrive in early February and successfully placed many orders which were promptly shipped. Great prices on regular items our family uses daily plus the benefit of knowing what they sell is safe for us and the environment. After the pandemic began in the USA, basic necessities became scarce everywhere. Thrive was no exception. People are still hoarding. To cope with the surge in consumption of goods, Thrive sent out notices about shipping delays and limited stock. They also kindly asked members to limited their order sizes and frequency. We have received two orders which were placed after the crisis began. Thrive is handling the demand in a very professional manner. My favorite part is their refusal to price gouge despite the demand. Even big name grocery stores have stopped with sales or promotions.
We are able to get our supplements, toilet paper and daily snacks within the comfort of home. Never going without. The delayed handling and shipping is no big deal. If you read their statement about the situation and had some patience and understanding, maybe more customers would have more glowing reviews. They are a good company to do business with in our opinion. But if you want same day grocery delivery, better stick with your standard big name grocers who offer these services. Although, you'll find it difficult to get what you order with ANY company right now. Nothing but praise for Thrive! Thank you for your hard work!
Date of experience: March 31, 2020
While not every item that I've purchased was the cheapest price available at local stores, the convenience of having things brought to my door is definitely worth some premium.
Date of experience: July 15, 2020
Thanks for sharing! We do offer price matching, so be sure to reach out to our Member Services team if you ever find a product cheaper elsewhere!
Have loved Thrive market since I got it. Everything arrives quickly and well packed. People need to get it that these are different times and some things will be out. You're doing a great job. Thanks
Date of experience: April 3, 2020
Thank you for your review and for your support! We're doing everything we can to ensure members can get what they need and as quickly as they can during this time.
I love shopping Thrive Market. It is easy and most products are available as I need them. My items have been slightly delayed but that's to be expected during this unprecedented time.
Date of experience: April 18, 2020
Thank you for Thriving with us!
I am very pleased with the products, ease of ordering and delivery. To be able to purchase gluten free, organic and vegan all in one place from home has been a blessing. Thank you.
Date of experience: April 25, 2020
We're glad you've been able to find everything you need to match your diet!
We now know why Thrive market line is often sold out. They are really great! Love the dishwasher and laundry powder. Hubby loves the squeeze peanut butter. Amazing!
Date of experience: April 30, 2020
We're so happy you're enjoying everything!
One of best online natural grocers around. Great customer service and unbeatable value. If you haven't tried them yet, Do yourself a favor and GO for it!
Date of experience: August 30, 2020
Awesome, thanks so much for sharing this, we're so happy to have you as a member!
I like the variety of products i can't get other places. Everything is well packed, nothing has ever broken. Problems with any product were handled completely and to my satisfaction.
Date of experience: May 3, 2020
Thank you for your review. We're sorry you've experienced issues with some of your orders but we're glad we could get them taken care of for you!
I have been with Thrive Mkt. For several years and overall it's been great.
Good products that are carefully packed. When I had a broken bottle of pasta sauce, it was quickly replaced.
Well done!
Date of experience: September 2, 2020
Thanks for being a member, Barbara, we're so happy you're enjoying everything!
They gave us 2 free gifts last year and today I was charged $65 twice for a membership that I never signed for. I'll do everything in my power to make this public and hopefully justice will be done.
Date of experience: February 5, 2019
Your doing a great job. Keeping us informed during this difficult time. Appreciate your email updates. Hope that everyone understands.
Thanks soo much!
Date of experience: March 11, 2020
Thank you for this support! We're doing everything possible to ensure our members are taken care of. Keep on Thriving!
During COVID-19 all of a sudden I am a member. Wish I was informed. Auto deducted 63.94, and apparantely scheduled for another "annual payment in 3 weeks. Again without my knowledge. Thank you for being a stand up company while the whole world is doing our best to stay alive and survive. Your company is cruel an undecent
FYI Thrive Market... you do not have rights to my bank account becausI bought something from you once, two years ago. Rename your company Thief Market
Date of experience: April 4, 2020
Thank you for reaching out. As a membership-based company we do require a membership fee to shop with us, which would have been stated at checkout as well as membership renewal emails. We're sorry this caught you by surprise! Please email us at help@thrivemarket.com and we'll be happy to help further.
Thrive market prices are amazing considering all products are ethically sourced. Shipment arrives quickly, safely packed, and sustainably packaged (mostly recyclable packing materials).
Date of experience: August 29, 2020
Thanks so much for sharing, Nyla!
Made an unauthorized charge for membership and in trying to clear it they keep you on hold forever. Do not buy anything from this outfit. Do not give them any information.
Date of experience: April 27, 2017
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
We're always happy to help!