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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
I got two glass jars of wild planet tuna, both contaminated with weird colored tuna. Two attempts at a chat to get a refund were unsuccessful, both hung up on me.
Tip for consumers:
Don’t use.
Products used:
Paper towel, macaroni
Date of experience: January 9, 2022
They off a free item with only shipping then after you order they charge your credit card for 59.95 for a membership no where that i saw was that said when i ordered. Stay away from this scam company
Date of experience: July 11, 2016
Thrive has great products and lower prices than almost anywhere online. The product descriptions are very user friendly. I can try new products and not break the bank. Love Stash.
Date of experience: June 30, 2020
So glad to hear this, thanks for sharing!
Thrive Market offered a "free" product on Facebook. About a month later my card is charged a membership fee of $59.99, which was not stated when ordering. Shame on you.
Date of experience: October 20, 2016
High quality healthy items you may or may not find elsewhere, but it is cheaper. Items are well packaged. Olive oil bottle arrived broken one time. They promptly replaced it.
Date of experience: June 29, 2020
We're so glad our team was able to resolve that easily, thanks for being a member!
The ordering process was easily performed. Looking forward to receiving my items. I saw this advertisement on Facebook and my daughter told me she had seen the market on YouTube.
Date of experience: August 27, 2020
We hope you enjoy your order, Laconia! Thanks for sharing!
I just joined. Had what I wanted that I need every month. Good prices. Useful and valuable gift for joining. Discount on first order. Those things paid for the membership.
Date of experience: June 23, 2020
We're so glad to have you onboard, Lynn!
I love Thrive! They have great products, great deals and environmentally conscious products. Other cool stuff: auto ship discounts, dietary search options & they give back to the community. <3
Date of experience: June 19, 2020
Thanks for sharing, Margaret, we're so glad you're enjoying!
This is the first order I have placed with Thrive. They have a vast selection to choose from and good pricing. I also like the price point for free shipping.
Date of experience: June 28, 2020
Enjoy your order, thanks for sharing!
Love this site but I do not like that some things you HAVE to buy 2 and their meat and frozen items are cheaper at your local grocery store. Otherwise they are great.
Date of experience: June 21, 2020
Thanks so much for your feedback, Misty. We're always looking for ways we can improve to be of best help to our members!
No Free Shipping unless you sign up for a membership. You can cancel, but you know how that goes! They just want you to forget to cancel! Proof of purchase not from this company!
Date of experience: February 18, 2020
Thank you for your feedback! As a membership-based company, we offer free shipping over $49, free gifts and samples, extra savings and even more as a benefit for the membership! We understand that some people may not want a membership however the benefits of the membership would not be available. We do offer a 30-day risk-free trial that you can cancel anytime over the phone, email, chat, and SMS, and send reminder emails and notifications as well as display your membership date on the site to give members every opportunity to cancel if they don't feel it's working for them. Thrive On!
I have been a THRIVE customer for a long time and Ihave been pleased with the quality of their proucts, the selection of food items, health care items, and essential oils. It's my go-to place for gluten free, sugar free and some specialty helath care items. Having moved to Delaware, I really haven't found a store that has many of the items I have been buying from Thrive. Some day, I hope they provide free shipping.
Date of experience: August 17, 2020
So glad to hear this, Ann, thanks for sharing your feedback!
I wanted to purchase 12 bottles of "Napa Valley Naturals Grand Reserve Balsamic Vinegar"
The website states that this is "matured in a series of cherry wood casks."
I know from other research that Napa Valley Naturals had been acquired by another company: Stonewall Kitchens. AND, they had changed this very fine product to using "Oak Wood aging". The taste is different, not bad, but not as good. The bottle looks very similar. (but not the same)
I wanted to confirm with Thrive Market which product they were selling. I received a confirming response that: "Our Merchandising team has confirmed that the Napa Valley Naturals Grand Reserve Balsamic Vinegar is matured in a series of cherry wood casks."
So, I ordered 12 bottles (yes, I have been ordering this product for over 10 years, from other sources)
When the product arrived, there were 12 bottles stating "aged in Oak Wood". The taste is different! Not the same stuff. Not as good!
I called Thrive market to get my $60 membership back, as their advertising and response to the only product that I wanted was completely false. This was AFTER I'd made a specific in writing request to confirm what the product in fact was.
I was told that they "could not" refund this membership fee. Too bad. There was no response regarding the misinformation and false advertising of the product listed on their website.
"Could they help me with anything else"
I was not nice and hung up.
Tip for consumers:
Beware their "non-refundable" membership policy!
Products used:
balsamic vinegar
Date of experience: December 19, 2019
Thank you for your feedback. We're sorry to hear about this experience. Since we are not the brand occasionally products change and we are not notified about it until a member reaches out to us. We are always happy to update the site once we hear of this change. We cannot speak to your specific membership case since membership refunds and cancelations are dependent on the account. If you have further questions please email us at help@thrivemarket.com
If you want to eat healthy at an affordable price and have it shipped straight to your door, Thrive is needed in your life! The have fast shipping, great options and wonderful customer service.
Date of experience: February 4, 2020
Thank you for your review! Thrive On!
I haven't tried product but for cost it's excellent. Hopefully it will be good! I usually shop at Trader Joe's for these prices but I'm limited where I can get food because of pandemic
Date of experience: August 8, 2020
We're so glad to provide a cheaper option for you, Jennifer, thanks for sharing!
Some months ago i ordered some tea from these people next thing i know i was charged $59 for an annual membership fee that i knew nothing about i called them and they told me to pound sand
Date of experience: December 11, 2021
Thank you for your feedback, Gene. We apologize for any misunderstanding of our membership model. Thrive Market is a membership-based marketplace. The membership is what allows us to offer the best natural products at 25-50% off retail and pass the savings on to you! We also offer a Savings Guarantee and members-only gifts and sales on our most popular brands.
I'm so glad for the help to provide tasty, gluten free meals for myself and my family! You have what I need in a way that does not compromise my safety. Thank you everyone for working so hard!
Date of experience: April 2, 2020
Thank you for your review! We're happy to hear you've been able to get what you need to Thrive during this time!
I love your philosophy, products and service. However, like so many website designers these days, you folks have almost certainly not done field testing with genuinely NAIVE learners (customers). I was in communications and educational design just as the internet entered the world. Alpha and Beta testing --and more--with unskilled or poorly skilled users were our primary source of feedback for how an interactive site was able to make it easy for the user to get the most out of a site. I am certainly not naive--after 30+ years in the field. But the way your graphics and categories flit around--almost seemingly at random--even I get frustrated and stop looking; and process my order before I might otherwise not be finished. Your site definitely loses money from my frustrations. I'd be surprised if there aren't many more customers or potential customers who buy less than they might otherwise. Good luck. I will not give up on you. I recommend you to many people--with the caveat, "Go slow. Eventually you'l get back to where you want to be." GC
Tip for consumers:
Don't get frustrated with some of the not-asked-for screen jumps. Hang around with the cursor/mouse and you'll get back to where you want to be. Maybe you'll find something you'll love. I did.
Products used:
All of them. Excellent quality and variety.
Date of experience: July 28, 2020
Thanks so much for your feedback, Gerald! We're so sorry to hear you did not have a great experience with our website, our Member Services team would love to hear any specific feedback or recommendations you have.
Especially now, while I will not shop in stores, I so appreciate Thrive Market!
I am on a 100% gluten free diet and also love there selection of paleo foods. Customer service is always helpful!
Date of experience: May 29, 2020
Thank you for the review, Deb!
Thrive has a great selection and really good prices, i would give it 5 stars, but only because of covid they are lower on stock with certain items but overall its definitely worth it.
Date of experience: July 1, 2020
Thanks for the review, Matt! We definitely understand and our tea is working to get our inventory levels back up, most items should be back within 1-2 weeks.
Compared to local health food stores, thrive has good prices on a lot of stuff. Their flavored coffee is definitely the best organic kind i can find so forever cheers to them for that :)
Date of experience: February 17, 2020
We love the coffee too! We're happy you're enjoying everything!
Totally recommend I'll definitely order from here again. Shipping came very quick! I'm not disappointed at all. Didn't have any concerns. Shipping was only 2days.
Date of experience: February 25, 2020
Shipments arrive beautifully packed in all recyclable materials, and are always fresh and healthy choices. We will not eat any other marinara, even better than my homemade!
Date of experience: March 14, 2020
We're so happy you're enjoying all of your orders and the marinara! Keep on Thriving!
I'm new to Thrive and am really enjoying my membership! The meat is great! SO much better than what we were buying in the stores. Thank you for all your hard work during this Covid-19 crisis!
Date of experience: April 14, 2020
I have loved having thrive expecially living so far from grocery stores and now with the current pandemic it has been perfect for staying on track with our nutrition!
Date of experience: August 29, 2020
We're so glad to hear we've been of help to you at this time, thanks for being a member!
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
We are so sorry to hear you had trouble getting in touch with our team. If there is ever an issue with an order or a product you receive, we absolutely want to make it right. We are available 24/7 via live chat or by phone at 866-419-2174 Monday - Friday 6 AM - 4 PM PST.