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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
This is the first time I've placed an order through Thrive. While I'm excited to get what I ordered, there were a few things I really wanted that I didn't find, or they were out of stock.
Date of experience: July 10, 2020
This is a good place for me to find out of the box items that I would prefer to use. I live in a very rural area and only have access to some of these items on line.
Date of experience: August 1, 2020
We're so glad we've been able to expand your access to healthy products, happy shopping!
They always have my favorite stuff, all in one place! Stuff I can actually eat! Yea! Many times cheaper then if I found it elsewhere, and it comes right to me! They always have the best things too!
Tip for consumers:
Read the blogs and other information available. Try some samples. I’ve discovered many great products this way.
Products used:
I use many gluten free and low/no sugar products. Always non-GMO and organic, and wild caught. No chemicals either. I have discovered great products to help my eczema, inflammatory pain, immune system and other issues. So much help here.
Date of experience: February 3, 2020
Thank you for your review! Thrive On!
I am thankful for the selection of high quality ingredient products that I find at Thrive Market. I have done comparison shopping and find the prices to much lower than Amazon.
Date of experience: June 9, 2020
We at Thrive Market know how important quality products and ingredients are, thanks, Katina!
I am fairly new to Thrive Market but so far everything has been as I expected. When I reached out to customer support they were very helpful and quick to respond.
Date of experience: June 12, 2020
So glad to hear it, thanks for sharing!
I ordered a speciality box for Valentine's Day from an email offer I received from them which was supposed to be $28 off the regular price. Two days later I checked with my bank and they charged me full price. After arguing with their customer service people on 3 different occasions they finally agreed to refund the overcharge. Then I got a notice that due to high volume my shipment was going to be delayed. Then a few days later I got another notice saying my shipment was delayed again due to weather. At this point I sent 4 emails telling them to cancel my order because it wouldn't arrive in time for Valentine's Day. All emails were ignored. Valentine's Day was yesterday and I just got a notice today that my box has been shipped. I will never order from them again! A total waste of money!
Update: Thrive finally listened to my complaints. They rerouted the box back to their warehouse and refunded my purchase price. I like some of their products so I may or may not order from them in the future.
Products used:
I don’t know I still haven’t received them.
Date of experience: February 15, 2021
We're so sorry for the inconvenience, Linda! We're so sorry for the abnormal weather delays but we're glad our team was able to help with this, thanks for your feedback.
I erased my order twice because the exit site button is so close to the select order button. Please look at this. I am a man with BIG hands. Thank you.
Date of experience: March 25, 2020
Thank you for your review and feedback! If you haven't already, please email us at help@thrivemarket.com so we can pass on the feedback to the correct team!
Easy to order. Great quality. Would recommend you give it a try. They are quick to bring things back that are out of stock and new things are always coming in.
Date of experience: May 12, 2020
Thank you for your review!
I have made 4 purchases from Thrive to date. About 80% of the items I received have had an expiration date that was very close to the date I received the product. A few items had already expired. I contacted Thrive to express my concern and was told that their policy is to never give you items that were less than 3 months from the expiration date. If that is the policy, they need to tell the rest of their employees because it is rare to get an item that is 3 months out from expiration.
Customer service did work to make things right with me and told me I could contact them in the future if I had any future issues with expiration dates. But here is the thing- I am shopping for healthier foods and am not interested in getting old products. If a product is close to its expiration date, it was produced quite awhile ago.
You will save some money on Thrive IF you shop enough to make up for the membership fee. Just know that you don't get to choose how fresh the products are. You get what you pay for.
Date of experience: October 28, 2017
I am on Ketogenic lifestyle, and as such finding sugar free and Keto friendly products is hit and miss in my local area. But I can reliably and regularly find excellent Keto friendly foods at Thrive, so I became a member and save money as well as get fast deliveries of all my Keto supplies that I can't find locally.
Date of experience: May 27, 2020
Hi KC! Diet-specific shopping is our specialty. We are so happy to hear that we have contributed some ease to your ketogenic shopping experience. With hundreds of keto-friendly options, we hope that you continue to find yourself impressed by our selection.
Very quick considering Covid-19 difficulties. I am buying most things now from Thrive. They give, and I gave, to families in need impacted by the pandemic and I appreciate that.
Tip for consumers:
Be patient if they are out of stock. It is a worldwide pandemic afterall. The people in Thrive are working hard.
It is worth it.
Products used:
Nutzo, dolmas, salted nuts and much more
Date of experience: June 13, 2020
Thanks for sharing, we appreciate your support, Tarole!
Love the selection of diet-specific items, like Paleo and Gluten Free.
The prices are very reasonable for specialty groceries, much cheaper than Whole Foods.
Date of experience: May 17, 2020
Hi Jane! We are constantly scouring the shelves to ensure that our members are getting the BEST price possible! We are so glad that you've been able to reap the benefits of our low prices!
I joined Thrive four years (almost to the day! 4-15-16) ago and have never been disappointed. If something isn't quite right, Thrive takes care to it. I love when I get to add others to join because I know I'm sharing good service for people I love. THANK YOU TO THE THRIVE TEAM!
Date of experience: April 23, 2020
Thank you for Thriving with us for so long! We're so glad you're enjoying everything and thank you for supporting our social mission!
Scam artists. I have e-mails from last year CLEARLY stating I wanted them to cancel my membership. They start ignoring you when you keep telling them you want to cancel and you don't want the lower rate that they keep trying to shove down your throat! Here we are a year later, and they sent me an e-mail saying they were going to renew the annual membership THAT I ALREADY CANCELED LAST YEAR! The positive reviews on here are just people who haven't tried to cancel their membership yet, either that or they are fake!
Date of experience: July 24, 2017
I am so grateful for Thrive Market! I have celiac and so does my brother. Finding food for us to eat in a normal grocery store can be a bit difficult. I know this because I work in a grocery store. But Thrive Market makes it so easy to find gluten-free food with their filters. We click gluten-free and we get only certified gluten free foods to choose from. And there are a ton of options!
Covid-19 has negatively affected the entire world. And though shipping is delayed at the moment it is completely understandable. They still stay open, they are still packing and shipping out food to people every single day! And that means the absolute world! I really appreciate the work that Thrive Market is doing! They always have better prices and with my Thrive Market Membership I get an even bigger discount!
I find foods that I love that my grocery store doesn't carry and I'm always able to find them on Thrive! They always package everything safe and securely so nothing ever arrives broken or damaged!
As someone who is immune compromised and working in a grocery store five days a week I have an even deeper appreciation for the work that the Thrive Market employees are doing for their customers. So thank you from the bottom of my heart for all of your hard work and for always doing such an amazing job on my shipments and giving me great deals on the products I love every single day!
- Jessie
Date of experience: April 23, 2020
Thank you for your review. It's wonderful to hear you've been able to find the products you need, even during this time. We are doing everything we can to ensure our members are getting their orders as fast as possible and we're quickly approaching our normal processing time. Thrive On!
I am so thankful to have an online, quality, easy-to-use option for groceries! I love all the different products and the ability to use this to supplement the local farm markets in my area!
Date of experience: July 16, 2020
We're so happy to hear we've been able to provide an easy option for you, thanks for sharing!
I WISHED THAT I WOULD HAVE READ THE REVIEWS BEFORE I ORDERED. THE SITE WAS ABSOLUTELY WELCOMING TO ORDER FROM. THE PRICES WERE REASONABLE. I KNEW BEFOREHAND THAT THERE WAS A FEE. SO I JOINED FOR 30 DAYS. SO I ORDERED. WELL THE DAY THAT I WAS TO RECEIVE MY GOODIES. I WAITED... AND WAITED... FROM 8:00 A.M., UNTIL 10:00 P.M. STILL NO PACKAGE. CALLED UPS ALL DAY THEY SAID THE DRIVER HAD UNTIL 8:00 P.M. TO DELIVER, 6:00,7:00,8:00,9:00 I CALLED EVERY HOUR TO THE UPS. FINALLY 10:00 THEY SAID THE NEXT BUSINESS DAY WHAT! SO I CONTACTED THRIVE THEY SAID SINCE THE PACKAGE WAS OUT FOR DELIVERY TO GIVE IT ANOTHER 48 HOURS! SO I SAID IT MY CHAT TO THRIVE HA HA. NO THANKS I WOULD NOT EVEN CONSIDER A FREE 30 DAY TRIAL WITH THIS COMPANY. THEY GET YOUR MONEY AND THEN MAKE YOU WAIT FOR YOUR PURCHASES. UNREASONABLE NOT GOOD TO THEIR CUSTOMERS. BUYER BE WARE, WOLF IN SHEEP'S CLOTHING!
Date of experience: July 9, 2018
I do whole plant base food only. I can get most everything I need through Thrive. They have good prices which you can save a little money that we all need. And they ship to you quickly.
Date of experience: January 21, 2020
Thank you for reaching out! We're glad you're able to find products to meet your plant-based diet! Thrive On!
I am new with Thrive Market. I have known about this company for over a year. My first order arrived on time and was in great shape. I am looking forward to doing business with this company.
Date of experience: August 15, 2020
We're so happy to hear this, thanks for being a member!
A great place to get organic food and wine of which I cannot get where I live. I'm in a small town so this is my go to place and when there are sales it is even better.
Thanks Thrive
Date of experience: August 16, 2020
We're so happy to be of help to you, Maria, thanks for the review!
The Trial is NOT Worth it. You can only cancel by calling, it takes forever to get through and then you have to CONVINCE them to cancel the trial, they do everything to keep you - extend, shorter membership etc. Took 15 minutes and I'm still not sure I was successful.
Date of experience: September 29, 2017
Hi Marcelle— We're sorry to see you go! Members are free to call us at 866-419-2174, email help@thrivemarket.com or chat with us on our site or visit http://thrv.me/HzvsNz to request a cancellation. I'll be sending you a private message to confirm that was taken care of for you! Thrive Market gives you access to the best organic foods and home products, from brands you love, at everyday low prices. Members get exclusive promos, contests, giveaways, and free gifts! It costs less than $5 a month to join and most people find that the membership pays for itself in just 2-3 orders! We hope to have you back on board in the future.
You very well may not realize it, but by trying a 'free' offer, you will be signed up as a member, to the tune of $59.95. Ignorant (by design of Thrive) online orderer beware!
Date of experience: December 10, 2017
Hi Geoff- I apologize that this came as a surprise. We try to be as transparent as possible regarding our membership model. As a membership-based company, we offer a 30-day free trial that begins with the first Thrive Market purchase. After the trial, we charge the annual fee for our services, as noted just under the checkout amount on the checkout page. We also send trial members an email reminder a few days before the membership is activated.
So I signed up for the free 30 day trial membership and thought it was OK. I never had trouble getting in contact with a customer service rep and when I called to cancel my membership the first time, I got another 30 days free. I just called today because I don't way to pay a $60 membership fee for the year (the savings aren't the great compared to my local health food store) and it was easy to cancel. The selection isn't that great and shipping is a little slow. I have to say that everyone I dealt with was polite and helpful. I think it would be worth it if you lived in a very rural area and needed certain health foods. Luckily I am close to a number of reasonable health food stores, so the membership isn't necessary.
So I am changing my review from 3 stars to 1. I am very upset with this company. Even after talking to customer service and receiving an email verifying that I cancelled my trial membership and DID NOT want to continue as a paying member, my credit card on file was charged today. ABSOLUTELY TERRIBLE! I will be calling customer service and raising hell as soon as they open. Don't even bother trying the free trial... it's apparently a sneaky way to get your credit card on file and then charge it without your consent.
Date of experience: January 2, 2018
Hi Jocelyn- I'm sorry to hear that! We'll be contacting you via private message and make sure this is taken care of right away!
Products arrive very quickly! I have never had such gravest service And I have also had never return anything either. The orders are accurate So far which is great too
Tip for consumers:
Free membership for a year is so awesome! (You must apply to qualify according to income for this)
Date of experience: August 3, 2020
We're so glad to hear you're enjoying your orders, Veronica! Thanks so much for sharing!
This company would not accept my multiple cancellation requests and required that I continue to respond to retention emails in order to not be charged again.
Date of experience: October 26, 2016
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Thanks for your feedback, Sarah! We're so sorry for the inconvenience, you can click the "Remind Me" button on any product to be notified when it is back in stock.