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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
There was not as many items as I was hoping. I realize most people are shopping online now, but the selection was very small and most things were out of stock.
Date of experience: April 17, 2020
I love the quality products and dedication to people and planet before profit. That means a lot to a millennial like myself. They're not the perfect solution, but a fantastic alternative.
Date of experience: April 16, 2020
I had to cancel an order as it was a duplicate gift and your customer service was very nice. I just placed an order for a new grandchild and am grateful your website is easy to navigate. Thank you.
Date of experience: March 30, 2020
I signed up with Thrive Market thanks to a coupon site who recommended them. Shortly thereafter, I decided I know longer wanted a membership with them. So I went through the process of "requesting" a cancellation of my membership. You can't just cancel it yourself, you have to request a cancellation and be approved to cancel, basically. So after a string of emails, which I still have, they cancelled my membership. That was August of 2016. Here it is August of 2017 and I just received an email that my membership was renewed for $60! WHY WAS IT RENEWED WHEN I CANCELED IT A YEAR AGO?! So now I am on the phone waiting for a rep which will take at least 60 minutes I'm sure, and I'm also sure that I will have to jump through hoops to get it cancelled again. DO NOT SIGN UP WITH THEM! I can't say this enough! They are the most shady company I have ever dealt with.
Date of experience: August 23, 2017
I am pleased with the selection of products and the prices! I did notice some of my favorite brands were out of stock, but they will email me as soon as they arrive. I appreciate that!
Date of experience: July 1, 2020
Thanks so much for sharing, Amy! Our team is working hard to increase our inventory back to pre-COVID levels, and most items should be back withing 1-2 weeks.
I think it's a great place to shop except for the fact that I have to buy too many bars of chocolate in order to get a decent price and so I buy my chocolate elsewhere.
Date of experience: July 10, 2020
Thanks so much for your feedback, Carol!
I look forward to getting my gluten free items and cleaning items at a more affordable price! I always have free shipping since my orders are always over $75. I love the free gift every purchase.
Date of experience: March 11, 2020
I LOVED Thrive and would give it a 10 out of 5 if they hadn't changed their auto-shipment setup and their customer services lack of understanding of the new auto-ship.
You can no longer easily view what you are receiving, it gets your order messed up and customer service was no help. I just got charged almost $7 for tea that cost $3 because of shipping and the errors that the auto-ship is causing. I have had a certain item in my auto-ship since DAY 1 of using Thrive (I have been a customer for a while) so that I receive it every month and it has disappeared from my monthly shipments (hence why I have 1 item being shipped and not meeting the free shipping requirements I usually make sure I take advantage of). I am very disappointed as their customer service used to be top-notch, but when I contacted them last (as I was trying to figure out what was in my auto-ship for this month, they told me they had added my monthly regular item back into my cart, and yet it is not in my receipt). I am pretty frustrated and do not have another 30+ minutes to sit on a chat or phone call trying to help them figure out an issue that didn't start happening until they altered the auto-ship.
Date of experience: February 4, 2020
Thrive Market is always seeking to improve their quality product collection and customer service. Their new fresh heritage chicken offering is a great example.
Thanks Thrive Market!
Date of experience: June 11, 2020
You've got that right, Brad! We are committed to constantly growing better for our members that we serve.
I was looking for more ground coffee that is rainforest alliance certified and Thrive came up in every search, coffee is great and so is everything else!
Date of experience: June 21, 2020
So happy you're enjoying the products, Tatiana, thanks for sharing!
I compared all items with similar items on walmart and amazon. Thrive had the best prices! I plan on keeping the membership it is definitely worth the $5 a month I am paying.
Date of experience: February 16, 2020
We're so glad you're enjoying everything!
Everything about shopping at Thrive makes me happy! Easy to find. Easy to purchase. Comes right to my door (which is really nice right now!). Excellent quality products at a decent price. Happy!
Date of experience: May 19, 2020
Shirley - if you're happy, we're happy!
I am not the usual healthy lifestyle type. I was curious and checked out thrive market so glad I did. I love it and healthy snacks and food but also mouth watering thanks
Date of experience: August 29, 2020
We're so glad you checked us out too, thanks for sharing, Bryan!
Thrive Market has great prices and their sales are super! Every product has been great quality. It's great to be able to purchase healthy, environment friendly products at reasonable prices!
Date of experience: May 6, 2020
Thank you for your review!
With Thrive Market, I am able to purchase the items that I cannot find where I live. My order arrives quickly, the packaging is eco-friendly and the cost is reasonable. Overall, I am very happy.
Date of experience: May 31, 2020
So glad to hear we've been able to provide a helpful option, happy shopping!
I have been on peritoneal dialysis for 3-1/2 years and last December analyzed that I had an issue with gluten and dairy. I didn't know where to turn and my dialysis nutritionist recommended Thrive Market. Checked it out, joined and all these months now have thoroughly enjoyed EVERY product I ordered! I have to be soy-free, Non-GMO, high protein, dairy-free and gluten-free and can't forget organic. I FEEL SO MUCH BETTER now that your Company can provide me with all the tools I need to make informed decisions regarding my health. My whole experience in ordering and receiving your products has been amazing. The shipment is so well packed and have never had an issue with any product received. Miss the samples and free items but fully understand in these chaotic days we are living in that it is not possible at this time. Missed your items when we couldn't order but again, understand totally. Thank God I had ordered extras and only ran out of the soup. But, this too shall pass and hopefully soon, we'll be able to receive all our products we love so much. Keep up the good work and God bless all your workers and staff for all they do!
Date of experience: April 14, 2020
Thank you for Thriving with us! We're glad you've been able to find products you need even during these times and we appreciate your patience. Thrive On!
I like to shop for organic products and Thrive has so many that I love. I usually have no problem buying enough to get the free shipping and I love that it comes right to my door.
Date of experience: July 27, 2020
Thanks for sharing, Nancy! We're so happy to hear how much you're enjoying our service!
I can find anything I need on the app and it's wholesale pricing and it gets delivered to my house. If it's over $50 I get free shipping and a free gift!
Date of experience: January 23, 2020
Thank you for your review! We're glad you're enjoying your membership. Thrive On!
This is my "go to" for so many items. Love the ease of ordering online and receiving my box so quickly and well packed. I have referred so many of my friends and relatives. Thank you Thrive!
Date of experience: June 28, 2020
Amazing! Thanks for being a member, Jane!
I love this market. A great place to find items at a better price and I have always been satisfied. I have always gotten my orders as soon as possible even with pandemic. I am very satisfied!
Date of experience: June 15, 2020
Amazing, Phyllis! Thank you for leaving us a review.
My order came promptly within a few days. My first order was mainly organic spices, which came packaged surprisingly larger than I expected, which is good.
Tip for consumers:
Great clean sustainable non GMO and organic foods at a reasonable price.
Products used:
So far I have used Avocado oil and Coconut curry korma sauce.
Date of experience: January 22, 2020
Thank you for reaching out! We're glad you've enjoyed your first order. Keep on Thriving!
Even with the annual subscription I still save a good amount on staples such as ghee and almond oil. I love the packaging and the concept of the company
Date of experience: August 6, 2020
We're thrilled to hear this, Hunter, thanks so much for sharing!
Thankfully You're here to make my life easier changing over to Gluten Free
I was having trouble finding things to do this and you changed my life 0! 0!
Date of experience: May 2, 2020
It's great to hear you've been able to find what you need to fit your new dietary needs! If you ever see something you'd like but we do not carry, please let us know and we'd be happy to pass along the suggestion!
I am very happy with this service! They have great quality products and service. This service has been very helpful during the difficult times of uncertainty.
Date of experience: May 27, 2020
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Thank you for your review! Thrive On!