- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
I love the options they have and the prices for them. I can easily pull up the website while I am shopping and compare the prices and Thrive is usually less.
Date of experience: June 30, 2020
Great products at a great price! Especially at a time when I try to stay home as much as possible, thrive makes it convenient to get good products delivered right to my door!
Date of experience: July 29, 2020
We're so happy to hear we've been able to make your shopping more convenient during this time, thanks for sharing!
If you read all their replies to the people who complain about their scam refund they say the annual payment can be refunded for 30 days and the monthly can be canceled at any time. THAT MEANS THEY WILL NOT REFUND YOUR MONTHLY PAYMENT.
So I signup for a month to get a product they show as being in stock at a deep discount and then it turns out its out of stock and I try to get a refund 10 minutes later and they deny it. Total crap policy and the way they keep responding to everyone with this misleading "cancel at any time" crap is infuriating.
Tip for consumers:
Get the annual plan and and cancel after your purchase to get the refund.
Products used:
Monthly Membership
Date of experience: April 2, 2022
Thank you for your feedback, John. We apologize for any misunderstanding. While monthly membership fees are nonrefundable, our Member Services team is available 24/7 to help cancel your upcoming renewal at any time.
I saw a product at deep discount so I signed up for the 1 month non refundable membership only to see that the product was not available when I tried to buy it and they will not refund the membership. This is a scam to get you to signup. Google recently updated policies to prohibit this type of behavior.
I had to do a charge back through my credit card company to get the money back because they refused to refund me. Don't fall for hard to find items with a low price on this site.
Date of experience: June 25, 2021
I'm so thankful for you all! What a fantastic resource for food. Love the core values of the company and all the products. Thank you so very much for all you do!
Date of experience: May 8, 2020
We're so glad you're enjoying your membership and all of your products!
I was able to meet all of my unique shopping needs. The price was perfect. My husband and I are on the Keto diet. Finding the products we need is so much easier here.
Date of experience: July 14, 2020
We're so glad to hear this, Catherine, thanks for sharing!
Prices are incredible and selection is outstanding. I was very surprised to see all the keto-friendly items. I am new to this program. It is nice to know I have a great place to get my products!
Date of experience: February 20, 2020
We're happy you've been able to find your favorite Keto products! Keep on Thriving!
Did the trial, wasn't impressed, cancelled. No charges for three years and then all of a sudden I see a charge today... 3 YEARS LATER! Makes no sense. After talking to a rep through chat, I get no apology and a sales pitch to keep my membership... THAT I NEVER SIGNED UP FOR AND WAS RANDOMLY CHARGED FOR.
STAY AWAY! STAY FAAAAR AWAY from Thrive Market.
Date of experience: January 23, 2019
They billed my cc 1 full year after I canceled.
I got some "free" chocolate last year and paid a $1.95 shipping charge on my CC card. Today, I discovered that I had a fee on my credit card for a $59.95 annual membership fee. AND Further investigation showed that they also charged me $59.95 last year! I have now paid them $120.00 for nothing. It seems that there was some fine print that by getting the chocolate, I was instituting a 30 day trial membership and if I did not cancel, I would be charged their fee. No one seems to care that I have never ordered anything during my two alleged memberships. They claim that I got email notices which I did not. They are crediting me for the recent "membership" charge, but that free chocolate from 2016 cost me $59.95. I contacted them and although I was able to get the recent charge removed, they couldn't care less about the fee they charged me last year for nothing. Thrive has a great concept and then they blow it by referring you "to the fine print". Does this sound like a company that you want to get involved with?!
Date of experience: October 23, 2017
Hi Peter- I apologize that this came as a surprise! As a membership-based company, we offer a 30-day free trial that begins with the first Thrive Market purchase. After the trial, we charge the annual fee for our services, as noted in the policy on the checkout page. We also send trial members an email reminder a few days before the membership is activated. I'll be sending you a private message to discuss your account further.
Good value for priducts I use regularly. I love the Thrive Market brand olive oil. It tastes very fresh. I like the convenience of ordering from Thrive. Items arrive quickly.
Date of experience: August 7, 2020
We're so happy to hear this, Holly, happy shopping!
The keto noodles are the best Ive ever had. Great selections for every diet type, great customer service and I will no longer go out to shop for different selections!
Date of experience: April 5, 2020
We're so glad you enjoyed the Keto Noodles and our service! Thrive On!
I cook organic, 90% plant based, prefer to prepare legumes etc. from dry, was looking for a much wider selection of whole grains and flours. May stick with it, but Amazon Prime is easier.
Date of experience: February 17, 2020
Thank you for your feedback! At this time we don't offer any fresh produce but rather dry, pantry stable items, household items, clean wines, and frozen meat and seafood. We hope to offer more in the future!
All products are fresh and great quality. Every item is a good price. I highly recommend ordering from Thrive Market, especially at these uncertain times.
Date of experience: July 7, 2020
Awesome, we're so happy to hear this, Neidra!
Thrive has the best selection of healthy Gluten Free food!
Everything arrives perfectly wrapped with tremendous care.
Super impressive customer service if you ever have a problem.
Date of experience: May 21, 2020
Thanks for sharing your review, so glad to hear you're enjoying everything!
Wonderful variety of great products. Unique items that can't be found at the local grocery store. Quick delivery, excellent shipping and fair prices to boot!
Date of experience: June 15, 2020
We're thrilled to hear you're enjoying everything, thanks for sharing!
Awesome, comprehensive customer service. Very friendly and super helpful. I would say this is the most help I've had from a company. Offered so many things to assist me.
Date of experience: February 22, 2020
We're happy our friendly Member Services Representatives were able to help and make your experience great!
Always good products, quick delivery, easy shopping for someone who doesn't get out to shop. My baby sister back East touted me onto Thrive last year and I'm still on it!
Date of experience: August 14, 2020
We're so happy we've been able to make your shopping a bit easier, thanks for the review!
Really enjoy shopping for healthy products that are not easily found or expensive in local grocers. Do a great job packing and shipping. Always look forward to getting Thrive orders!
Date of experience: March 27, 2020
Thrive On!
Healthy alternatives; good selection; prompt deliver and a wonderful option during this horrible pandemic situation we find ourselves in...
Thank you!
Date of experience: March 28, 2020
Thank you for your review!
This site is like if Fresh Market were a warehouse club that delivers. Pricey. Yet tempting, maybe, if you're not close to anything like that.
It offers a tempting "free trial," as well. Sign up and get a super deal (mine was organic almond butter for $2 delivered). Cancel within three months and no membership fee is charged.
The site doesn't allow one to cancel, however. Instead, the cancel button gets you a message informing you that you will be contacted by customer service within 24 hours.
At which point, I'm annoyed by the unnecessary complication and a bit weary of the questionable business ethics implied by it.
Turns out, I had good reason to be. The message from "Darbrielle (Member Services)" was the pitch for reduced services at a reduced rate that I was expecting at this point, so I politely thanked her, declined, and asked to be "immediately" canceled.
Astonishingly, that still did not happen. Instead, I received a second email reiterating the previous offer, or otherwise demanding what is, by now, my *third* cancellation request.
It took me a couple of days to draft a response which did not include profanity. The terse reply finally relented, adding that, "If you do decide to shop with us again, please note that the nonrefundable membership fee will be charged the day after you place your order." Yeah. That's not gonna happen.
I can't even imagine what hoops these folks might have in store for someone with billing or delivery mistakes, but I urge you to never find out.
Date of experience: July 23, 2016
Today June 28,2020 I became a member of the Thrive Market and unfortunately, all the things I needed to buy were out stock. Not happy about it.
I would not recommend Thrive Market.
Date of experience: June 28, 2020
We're so sorry to hear this, our team is working hard to increase our inventory levels and most items should be back in stock within 1-2 weeks. Thanks for your feedback!
Good prices, easy to find what you are looking for depending on what you like. Ie shop paleo, vegan, cruelty free... instead of having to investigate it! They do the work for you.
Date of experience: March 7, 2020
Thank you for your review! We're glad you've found the Shop By Value option so useful!
They have a great selection of organic, keto, paleo and other great foods, home goods and pet at discount prices. All of my items arrived on time. Would recommend a membership to anyone.
Date of experience: April 24, 2020
It's great to hear you're enjoying our products and you're finding what you need to meet your dietary needs!
I really like getting to try different products for free! Have been a member for almost a year & until Covid 19 hit, I was always able to find what I wanted.
Date of experience: June 1, 2020
Gonna, thank you so much for this review! We hear you and we want you to know that our teams are working harder than ever to get us back to pre-COVID inventory levels.
I saw an ad about it on Facebook. It looked interesting so I tried to take a look. I couldn't even look at the products without giving an email and credit card... NO THANKS
Date of experience: January 9, 2020
Thank you for your feedback. As a membership-based community, we strive to provide the best prices available as well as ensure our membership model is clear to new members. Due to that we request a sign in be created and a credit card be added. We apologize that this doesn't work and will pass it along to the appropriate team for review.
Thrive market is increasingly adding new organic products to their repertoire. Especially during the Covid, it is a nice resource to be able to purchase the staple items.
Date of experience: May 20, 2020
We are so lucky to have loyal members like you, Ruth-Ellen! Can't wait for you to see the new stuff we have coming soon!
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
We're so happy to help you save on your shopping, thanks for being a member!