- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
Never ever use Thrive Market, they will make you miserable and never let you out of your membership. Once they sink their talons in you will have to petition your credit card company for help dealing with their fraud to get them to stop charging you.
My misery all started when Thrive Market refused to reimburse me when my membership auto-renewed after I had tried to cancel it. Instead they said they could shorten my membership to 6 months. I said I would not use the membership but that it at least was not the full cost of 12 months so I accepted a partial refund. I figured I would just let the clock run out out on the membership.
The real kicker was 6 months later when I get an email announcing my renewal and see a charge for another 6 months on my credit card. The huckster I had spoken to had indeed shortened the membership... and then set it to autorenew!
There is no way they could have believed that when I contacted them to say I did not want a membership that I wanted the 6 months to autorenew!
I accepted the 6 months only because they informed me that it would be the only way to give me a partial refund and that I would be done with Thrive Market after that.
When I contacted them to ask about this they sent a reply saying its so great that I am a member and I should take advantage of their great offers and refusing a refund.
Never trust Thrive Market with your credit card information because they will keep charging you no matter what you do.
Date of experience: May 2, 2019
What can I say?
Great products: check
Great prices: check (especially if your option is an overpriced NYC supermarket)
Great philosophy: check!
Freebies: super!
With COVID-19 and increased demand there are obviously delays, but that is to be expected. I can't possibly expect others to work around the clock while I work comfortably and safely at home.
Communication is clear, honest, transparent and I stand 100% behind the company in their decisions. Plus, try to get Wholefoods or other placed deliver at the moment - it just doesn't happen "the same day". Many people consider themselves lucky to have local deliveries within the week!
What I've always loved about the company is that you can donate a percentage of your savings to people in need or other causes. Makes much more sense than donating overpriced food through school to a food bank!
We live in the US only part time, but it doesn't bother me at all that I can't put my membership on hold for the months we're away. We still save tons, and again, the ethics are unbeatable. So I rather support the company than making sleezeball Jeff Bezos an even richer man (Wholefoods being the most obvious "local" substitute).
Last but not least: You often get free (regular and sample size) items to try. This way I have discovered various things that have become staples in our household.
Date of experience: April 15, 2020
I never sign up for subscriptions that I don't cancel, therefore it was VERY unclear that this was an annual subscription! They are scamming hot garbage!
F*** THEM!
Date of experience: July 30, 2018
Hi there- I apologize that the membership charge was a surprise. As a membership-based company, we offer a 30-day free trial that begins with the first Thrive Market purchase. After the trial, we charge the annual fee for our services, as clearly noted in the policy on the checkout page. We also send trial members an email reminder a few days before the membership is activated, as well as prior to renewal. Members can request to cancel anytime by calling us at 866-419-2174, chatting on our site, or visiting http://thrv.me/HzvsNz.
I've found several Keto friendly items (they make easy search of numerous diet/lifestyles). Many organic and sugar-free items. I am on a budget, and I'm happy to try a product and then stock up on staples when they go on sale. Customer service is exemplary... in 1-1/2 years, not certain if I ever had a problem; however, our last order had a lid come loose on dressing and made a mess throughout the box... as I started explaining the situation, customer service offered to reship my entire order. I indicated that the contents inside the other jars and bottles were not damaged, just labels damaged and bottles needed to be cleaned up (I wasn't happy about the mess, but felt better that they were compensating me well for my time and effort)... BTW, it was Pepperoccini Italian Dressing that smells amazing! P.S. Do understand that they are out of more items during this time of Covid (many people were out of work, companies shut down, and safe procedures in place take some companies 1,000% longer to do what they were accustomed to doing.
Date of experience: July 5, 2020
Thanks so much for taking the time to share your experience, Teresa! We're so happy we've been able to make it easier to find products you need, thanks for being a member!
Beware! They will automatically charge you for a membership and then refuse to cancel it! This is a major SCAM!
Tip for consumers:
DON'T, they will scam you.
Date of experience: December 30, 2021
Thank you for your feedback, Ed. We apologize for any misunderstanding. Thrive Market is a membership-based marketplace. The membership gets you access to our discounted prices, free gifts, and exclusive sales. While we hope you'll find value in your membership, it can be canceled at any time. Our Member Services team is happy to help with your account via 24/7 online chat.
Thrive Market tries to whitewash the negative reviews with some paid "editorial" placements (glorified advertisements) indicating that their membership-based business model is not unusual. That's true - the business model is not unusual, and is not the problem with Thrive Market.
The problem is that they conduct themselves in a fundamentally misleading and dishonest way. The way the trial period and any subsequent interactions/purchases occur are often unclear, and I ended up having to pay for a membership as the result of ONE CLICK on one page which was NOT followed by any sort of warning regarding what the result would be. Despite multiple interactions with Customer Service (including refusing to elevate the issue to a supervisor), followed by multiple interactions through the BBB, they were unwilling to refund the membership fee.
The one consolation is that any business that would rather claw onto a one-time membership fee over keeping a customer satisfied must be doomed - that's the sort of behavior that businesses starving for cash or in their death throes engage in.
Date of experience: June 5, 2017
Always packed well. Last time very poor packagings. Could have easily been broken in shipping. I purchased ketsup, and Mayo plus. The jars could have been broken.
Date of experience: June 30, 2020
We're so sorry to hear about this order, our Member Services team would be happy to help out with this!
Thrive has an awesome selection of ketogenic products and I love the fact that they have a filter where you can just look at keto foods. AWESOME site!
Date of experience: April 17, 2020
Thank you for reaching out! We're glad you've been able to take advantage of our Keto Value to accommodate your dietary needs.
I'm so happy i decided on Thrive membership! Great prices, awesome variety and it's so convenient. Thank you.
Date of experience: July 24, 2020
Amazing, thanks so much for sharing!
This store offers the most quality products with a great price! It's definitely my favorite grocery store now.
Date of experience: August 27, 2020
Glad to hear it, Joyce, thanks for sharing!
And I fell for it. Easy to sign up, looked interesting so I decided to check it out. Limited choices and not for me so decided to cancel... only it's FRIGGIN IMPOSSIBLE TO CANCEL. You can't find a cancel option, phone number, or anything telling you how to cancel. So I start a chat session. Guy eventually says he will cancel the account, but he was taking forever to respond. Felt like he was just trying to wait me out so I'd leave the session. He says it will be a few hours, then I'd get a cancellation confirmation via email. Email never came. Tried again later that night to cancel via chat. I was able to get my first message through saying I wanted to cancel, then the submit message button on the chat screen magically greyed out and I wasn't able to submit any more messages. I am beyond pissed. Any company that makes it this hard to cancel is clearly not getting by on the quality of their products and satisfied repeat business, but rather by scamming people out of their info and making it impossible to cancel.
Date of experience: April 14, 2019
I ABSOLUTELY LOVE Diaya mac and cheese for my son. It's expensive in stores, unless I go out of my way to Natural Grocers. So I was excited to order it, I tried ordering it (multiple flavors) and it wasn't available in my location. I also tried to order Gluten Free bread that wasn't available for my location. I'm not sure why this is, but it definetly made the experience annoying for me.
Date of experience: July 8, 2020
Hi Erin, so sorry for any confusion. This message just means that an item in your box has gone out of stock, and therefore cannot be shipped to you. You can click the "Remind Me" button on the item to be sent an email when it is back in stock!
I signed up for Thrive because of the diet specific options and the supposed savings. I placed one order and wasn't happy with the products or the prices (found tons of the items I bought on Thrive at Grocery Outlet...). After my first order i reached out to customer service to cancel my subscription and was pressured into keeping my subscription but for a discount of $20. Still didn't use the membership so I reached out again to get the rest of my membership refunded and was told since I was past my 30 days I would not receive the rest of my refund. I only signed up because after reading the terms of service I was under the impression that if I didn't use the membership or save the amount of money that they guaranteed that I would get my membership refunded. Customer service was completely unhelpful and just stated that they were sorry that the terms of service weren't more clear... All in all i don't recommend this at all. You will not save money and you will not get your money back unless you can sift through the relentless salesmen that are your only option for canceling your membership.
Date of experience: August 19, 2020
We're so sorry if there was any confusion regarding our products, membership, or 30-day risk-free period! We do offer a price-matching feature if you find any products cheaper elsewhere, our Member Services team would be happy to answer any further questions you might have.
I found out about Thrive on a YouTube show called highfalutenlowcarb. You can't beat the prices and helps meet all my health goals. Thanks Thrive!
Date of experience: August 2, 2020
Amazing, thanks for the review, Alfonso!
Thrive market has all your healthy foods in one place and better yet they are delivered right to your door step. I am enjoying this service so far.
Date of experience: January 10, 2020
Thank you for your review! Thrive On!
Great variety of products. Thrive Market brand is high quality and good prices.
Shipping service is reliable. I'm very happy with all my purchases.
Date of experience: June 13, 2020
Awesome, Grace! We're happy that you're happy!
When checking out I had to edit cart multiple times. Wish it would let me know sooner, but I did the order finished, eventually.
Date of experience: May 21, 2020
So sorry for any trouble you had, our Member Services team will always be happy to help answer any questions you may have. Thanks for your review!
They have great prices, great tasting food. I find items that are cheaper then the grocery stores around my neighborhood. Definitely a better buy.
Date of experience: February 14, 2020
We're so glad you're enjoying everything!
All the meat is delicious. I just had one item that did not work, it was the Ghee spray. Everything else has been awesome including delivery.
Date of experience: February 23, 2020
Thank you for your review! Thrive On!
Is people are just in the market to steal your Money. Do not order anything from their website or they will start periodically charging your card.
Date of experience: March 1, 2019
I am a shopper and always look for 3 main things when purchasing. 1. Cost 2. Delivery speed 3. Time efficiency Thrive does all these well.
Date of experience: July 10, 2020
Awesome, thanks for being a member, Sarah!
Five stars for five things that your company does so well:
1-Excellent service
2-Reasonable and thoughtful use of packaging materials
3- Amazing quality
4 -Good prices
5-Helping to feed those in need
Date of experience: May 20, 2020
Allison, you get us! Five thank you's for taking the time to review!
1. Thank you!
2. Thank you!
3. Thank you!
4. Thank you!
5. Thank you!
This market provides an easy way to find and purchase unique items for those of us in a rural setting! Decent prices and quick delivery
Date of experience: August 24, 2020
Glad to hear it, Markeeta, happy shopping!
Notice how the bad reviews are mainly from during the pandemic and of people unfairly complaining. I am guessing these are not experienced online shoppers that are frustrated and unjustly giving way too few stars. I have had my membership for nearly a year, and I regret nothing. The selection is amazing if you value clean, natural products, but yes stock is lower than normal during a PANDEMIC where they have received WAY MORE ORDERS THAN THEY NORMALLY DO. Just like anywhere else, online companies have been struggling to keep up with the extremely abrupt surge in demand. Let's have some common sense before we hurt a business that donates a membership for each one purchased, encourages donations to worthy causes at checkout, and is environmentally conscious of its shipping and packaging. Customer service has always taken care of any minor problem I have had, no matter what. Take away message, just like ANY OTHER ONLINE COMPANY, stock is limited and shipping times are delayed. You want convenience and to minimize your risk at the expense of others? DEAL WITH IT.
Date of experience: April 24, 2020
Thank you for your review and for your support during this time. Thrive On!
The sign up process was easy. Made my first purchase and everything was very smooth. Looking forward to try more products from this website.
Date of experience: August 28, 2020
Amazing, thanks for trying us out, Angela!
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Thank you for your review! We're glad you've been enjoying your membership and have found it particularly useful during this time! We also appreciate your support for our social mission! Keep on Thriving!