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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
This website was easy to use and they had everything I needed. The variety of items offered was amazing.
Date of experience: July 17, 2020
Found what I wanted right away! Easy to pay, getting frequent updates, and ready to place another order soon!
Date of experience: April 23, 2020
We're glad you're enjoying everything!
Thrive has great products. It's super easy to order. I love that they carry the products for my lifestyle.
Date of experience: July 21, 2020
We're so glad we're able to simplify your shopping, thanks for sharing!
I love all their products, and find their healthy meals quite a help! The chocolate bars are great too!
Tip for consumers:
Most vendors are experiencing difficulties with sourcing things like antibacterial cleaners, hand sanitizers and other items that kill germs like Covid. It is not just Thrive!
Products used:
NUMEROUS!
Date of experience: June 9, 2020
Thanks so much for sharing, so happy to hear you've been enjoying our meals!
In all the times I've had a problem they have been very prompt in making it right with a kind and supportive attitude...
Date of experience: June 8, 2020
Thank you, Caty!
Love Thrive for stocking up on things that I can't find at any of my local stores, and the prices can't be beat! Perfect for my dog too!
Tip for consumers:
Check the Thrive brand to see if they make what you are looking for. They have a ton of items and for even cheaper than the other products.
Products used:
Wide variety of food items, pet supplies, and body/beauty products.
Date of experience: February 23, 2020
We're so happy that you've found products you, and your furry friend, love!
Finally - no guessing about "can I have" such as ketchup, mayo, beef jerky because of added sugar.
I no longer have to stress over shopping!
Yippee
Date of experience: July 11, 2020
We're so happy we've been able to make your shopping a bit easier, thanks for being a member!
I will always recommend Thrive to all my friends! Their products are great, at awesome prices and their Customer Service is Top Notch!
Absolutely LOVE THRIVE!
Date of experience: June 18, 2020
Fantastic, Tammie! Thank you for being a member.
People should be focused on healthy diets as our first line of protection is our own immune system and eating well is the way to start.
Date of experience: April 15, 2020
Thank you for your review!
I have been a member of Thrive Market for well over a year now. I trust their products and that in itself keeps me coming back.
Date of experience: May 6, 2020
We're so glad you're enjoying everything!
I can't review all the items I've purchased since this market opened, but I can say I'm absolutely pleased with no complaints. That covers it all!
Date of experience: June 24, 2020
Amazing, Florence, thanks for being a member!
Like OMG talking to my sister about a previous gift I sent her, here on this site I ordered personal things. I subscribed n it open doors n there i found the perfect gift to complete the previous gift I sented her. A STARTER WINE BUNDLE!
#urockthrivemarket
#thepriceisperfect
Date of experience: May 14, 2020
THANKS WILL! We love your optimism! Our clean wine selection is A1 thanks to our Master Sommelier, Josh Nadel!
Had everything I needed and clean food! The prices were extremely reasonable and no shipping costs. Thank you!
Date of experience: May 14, 2020
Awesome, Shannon! Free shipping on orders over $49 is a huge perk, and we are glad to hear that you've been taking advantage of it!
Very happy with the quality of the products and discounts. Shipping is most convenient, especially in these days.
Date of experience: May 24, 2020
Awesome, Carol! We are glad to be able to provide this service for you!
Don't get any "free" items because they automatically enroll you and charge you an annual fee of $59
Date of experience: May 24, 2019
Easy and pleasure to deal with if anything needs to be fixed. Very good selection in various categories
Date of experience: August 15, 2020
Amazing, thanks for sharing, Barbara!
Your company always takes great care in packing the products for delivery to the customer. I appreciate that!
Date of experience: April 11, 2020
Thank you for your review! We're happy your products have arrived safely to your door!
This market was a blessing for so many people during the corona crisis sharing their goods for free!
Date of experience: April 22, 2020
Thank you for your review and for your support!
I love how this site organizes the items and gives great membership discounts making high quality items affordable!
Date of experience: July 22, 2020
We're so happy you're enjoying our filters and discounts, happy shopping!
I love thrive it comes to my house-great shipping options-great selection-loves the offers!
What's not to like. =)
Date of experience: May 13, 2020
We're happy you're enjoying your membership!
I was excited to try thrive. My first order went smoothly and I liked most of the things I purchased. Then I placed a second order and confirmation took forever. Every day I checked to see when my order was going to finish processing and finally give me a delivery date. It was a week before that happened. That's just ridiculous. If you're subscribing to a delivery service you should be able to choose your delivery date (I work out of the home for days in a row and have to arrange for shipments to be brought in by a neighbor or family member) so getting some random date when I won't be home is the opposite of helpful. The limited options for my lifestyle were frustrating as well. Some things would say they're for my diet type but I'd read the ingredients and see that I can't eat them. Lastly, I have a lot of food allergies so my choices of products Thrive offers were further limited.
When I decided the benefit of thrive wasn't great enough to justify the subscription cost I tried to cancel through the app. There's nothing there to allow you to cancel a membership. You can't even remove your payment method! So I searched the website and found out I HAD to chat with a representative. But first I had to wait for at least 5 minutes for the rep to join the chat. Another waste of my time when all I have time for is to click a button and get out again. When the rep finally comes on he tries to sell me on a 6 month membership... So aggravating. And the chat feature sucks. If you leave the chat you can't get back in to it until they send you a message. There's no designated tab for it or anything so don't hit the back button for anything or you're lost in cyberspace until they message again... That's the end of my rant. Glad to be rid of it as this experience left a bad taste in my mouth over something I was initially excited about. But cute packaging doesn't make up for poor service and communication to customers.
Tip for consumers:
Don't. Unless you have money to burn and time to wait around for your groceries/purchases to come, don't waste a minute on Thrive.
Products used:
I've used about 30% of my purchases. Some of them were bought to stock my pantry and I haven't needed them yet.
Date of experience: March 10, 2020
We're sorry-this was your experience and for your feedback. If the order took a week to process that is unusual and would indicate something might be wrong. We are always happy to look up the order information and resolve the issue if possible. As far as picking a delivery date, we appreciate that suggestion. As of this time once the order is shipped the delivery time and date would be at the discretion of the courier. Most members can contact the courier and set up a delivery preference or location as well. Additionally, members can cancel at any time by calling, email, chatting, or texting us and we'll be happy to take care of it.
I appreciate the screening done for items sold through Thrive Market, saves me time in reading labels in the store, and usually a bit cheaper
Date of experience: May 30, 2020
We're happy to ensure we carry only top quality brands and products, thanks so much for your review!
They markup their products to make you think you're getting a good deal when you're not. That alone shows what kind of company they are.
Date of experience: May 15, 2020
Thank you for reaching out. We strive to provide all products for 25-50% off MSRP. While prices may vary depending on members' locations we always want to ensure we are providing that discount. We also offer price matching so if you do find the product for less at a different store let us know and we'll be happy to match it and also forward it to the proper team for review!
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
So glad to hear it, happy shopping!