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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
Website is Easy to navigate, diet options are very helpful, quality of products is terrific and delivery is quick. What more can you ask for?
Date of experience: May 26, 2020
Awesome, Ann! Thank you!
Love getting a new box every month. Can try so many things. Great for any diet. Even if you're not on one. So much to choose from. Prices a great.
Date of experience: February 20, 2020
We're so glad you're enjoying everything!
Thrive has been great throughout the whole COVID pandemic, transparent aboutd shipping delays and shortages but still getting rad, healthy food to my doorstep. Thanks a million.
Date of experience: May 15, 2020
Carmia, thank you so much! It was a top priority for us to stay transparent during such a confusing time. We appreciate you noticing this and mentioning it in a review!
My family and I are not near a Trader Joes, but now with Thrive, we can still get savings on Organic and GF foods with savings! We Love the Biodynamic wines!
Date of experience: May 21, 2020
We're happy to hear we've been able to help your family get access to healthy foods, cheers!
Happy with the difference eco friendly options! Just wishing there were more low to no waste options!
Date of experience: July 29, 2020
Thanks for sharing Sara, be sure to check out our filters like Compostable, Recycled Packaging, Low Waste, etc.!
This company is amazing and has really great products and customer service! I recommend it to everyone!
Date of experience: February 12, 2020
Terrible customer service, slow shipping, lots of order mistakes, not worth the price. Will not renew membership.
Date of experience: February 18, 2017
Love the products, enjoy the intermittent sales, organization of items is great, and delivery has been wonderful/timely!
Date of experience: July 10, 2020
Awesome, we're so glad you're enjoying everything!
Great quality products, ethical and sustainable. Love this market and the values they stand for. Highly recommended.
Date of experience: June 3, 2020
Thank you, Florette! We love it when our members can connect with us about values. Thank you for being a loyal member!
The website is easily navigated, prices are great, selection is outstanding. My new favorite way to shop.
Date of experience: July 21, 2020
So glad to hear this, Erin! Let us know if there is any way our team can help!
Best prices, selection & customer service. My ups driver asked if I was Thrives customer of the year because I get so many deliveries!
Date of experience: January 10, 2020
Thank you for your review! We're happy you're enjoying everything. Thrive On!
Have a nice variety, but there's too much stuff out of stock. That's really disappointing. Most of the stuff I want is not available.
Date of experience: July 1, 2020
Thanks for your feedback. Our team is working to get our inventory back to pre-COVID levels and most items should be back in stock within 1-2 weeks!
As an older woman who does not drive, Thrive market is a blessing. The choices are wonderful and widely varied, and delivery is quick.
Date of experience: March 9, 2020
We're so glad we can fill a need for you! Thrive On!
I have ordered from Thrive Market for almost a year and have never had any problems. Great products, good prices, and reliable delivery service.
Date of experience: April 4, 2020
Thank you for your review! Thrive On!
My eating restrictions have been a challenge. Finding Thrive Market has been incredibly helpful. I can add flavor and variety now. Thank you Thrive.
Date of experience: April 18, 2020
We're happy you've been able to find products you need! Keep on Thriving!
I'm a new customer and so far I've been very pleased with my purchases. Super fast delivery. Great selection on GF. I'm very happy.
Date of experience: July 19, 2020
We're so happy to hear that you're happy! Thanks for sharing, Virginia.
They were ok for convenience when on a special diet, but i never found discounts any better than our specialty and regular stores around as many mainstream stores are starting to carry more organic, gf, keto, etc special diet foods. But saved a trip to store. I like vitacost.com a lot better and no membership fee.
Link to cancel below. I found by Went to my account person icon, left menu- membership, Scroll down FAQs,
Membership + Account how manage membership, Scroll bottom and click
Bolded "here" to cancel and Then tricky - make sure to click continue
Canceling about 10 x or it pops up with an annoying Thanks for Staying in the midst of canceling because I'll stay option is autoselected if you don't repeatedly opt to Continue canceling through a bunch of offers.
https://help.thrivemarket.com/hc/en-us/articles/*******843-How-do-I-manage-my-membership-
That they make you jump through hoops to cancel tells me they care more about short term revenues than a relationship that will keep my business ironically
Date of experience: May 3, 2019
I can find organic items here that's unavailable at my local market. The prices are good and maneuvering around the site is easy. Thank you.
Date of experience: June 11, 2020
Awesome, Cheryl! We love to hear it!
I especially like the categories by diet which help to find the right things for me. This is my 3rd order and I'm hooked!
Date of experience: July 25, 2020
I loved it, I was able to shop in a work break buying all my special items gluten free and orgánica.
Date of experience: July 28, 2020
We're so happy we can provide a convenient shopping option for you, thanks for the review!
Thrive market seems to be a very honest company and they demonstrate excellent customer service. I would definitely recommend Thrive Market!
Date of experience: February 15, 2020
Thank you for your recommendation. Thrive on!
My diabetes book suggested Shirataki noodles instead of other pastas. Can't wait to try them. I'll be back for other items.
Date of experience: May 14, 2020
Amazing! Thank you for your review. We hope you are able to find all sorts of new products that are diabetes-friendly!
I joined thrive a few months ago because of all the rave reviews online. As well, there are so many options for various diets and instead of running over to whole foods all the time, I thought this would be a convenient way to order food that I would normally buy at a health food store.
Every order that I placed was late. Not only was the order always late, but the cans had dents in them. Every. Single. Time.
I figured okay. One time, two times... I'll just jump on the chat and get a refund. That worked out well. But after 4 or 5 times of my food items arriving with dents in them as well as them being a week late, I've decided enough is enough.
I jumped on the chat and their agents just pick and choose which comments they want to enter. Fine. It keeps everything streamlined BUT. They aren't able to answer my direct question.
I. e. I'd like a refund for my food items (yet again) that have dents in them, and two. I'd like to cancel my membership and get a refund.
WOW. Was THAT ever a production!
Thrive does such a great job of taking your money but seems to have difficulty with issuing a refund when it is their fault.
Cans are coming dented from the warehouse and shipments are constantly arriving late.
I had to speak with 3 or 4 different agents, and one of them even stated to me, there's no way we can issue you your money back, we just won't auto renew your membership.
So basically I would keep paying the yearly membership and never order anything from thrive again?
I don't think so...
Just awful customer service. I was totally shocked...
I wrote a letter to their complaint department. I NEVER received a letter back nor a phone call.
I FINALLY saw a refund for my membership.
Total waste of time...
Again, it's really a shame. They need to step up their training and customer service skills. ESPECIALLY, in this day in age.
Date of experience: March 1, 2021
Thanks for your feedback, Megan. We're so sorry to hear about your experience with late and damaged orders and our team would be happy to look into the root of this problem. We apologize for any trouble with your Member Services experience, and for any confusion regarding our membership policy. Outside of our 30-day risk-free period, per our terms of service, we are not able to refund a membership, our team would be happy to help answer any questions you may have!
Love all that I find on Thrive. It's a go-to for our family and for my clients. Especially during Covid-19.
Date of experience: July 5, 2020
We're so happy to be able to make your life a bit easier during these times, happy shopping!
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
So glad to hear it! We're so happy to have you as a member!