Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
I'm successfully finding all the items I need for my keto endeavor. This is my second time ordering. No worries.
Date of experience: August 6, 2020
Great products, great service and dependable stock items especially in the covid19 era. Happy we found them through a friend.
Date of experience: April 21, 2020
Thank you for reaching out! We're happy you've found everything you've needed!
New to Whole30 and standard grocery stores are a hassle to find compliant ingredients. Thrive made it so much easier!
Date of experience: July 20, 2020
We're so happy we've been able to make your shopping a bit easier, thanks for sharing!
Covid 19 slowed Thrive down temporarily but they are back strong with a good selection of products of excellent quality.
Date of experience: May 12, 2020
Thank you for your review and for your patience while we worked hard to get your orders out!
I've been using Thrive for a couple of years and it has seriously declined. The deals are great but only when I actually get what I ordered. Sometimes thrive will have a generous discount on a large selection of items as they did a month ago. I took quite a bit of time pouring through the sale items to decide what to stock up on, I probably spent an hour doing this through a somewhat cumbersome process.
The order was delayed. Delayed again. A week later I called them and had them cancel the order. I managed to also find out that the delivery service they use had lost the item, something thrive didn't seem to know. Now, it's a week later and I don't have any of the items. I can order them again but without the 30% sale discount.
A few weeks later there was another, albeit more limited sale. I placed another order on Monday, expecting it would be shipped by Tuesday. On Friday it still has not shipped but they tell me it should ship tomorrow -- of course with tomorrow being a Saturday that likely means Monday. As they use a bottom of the barrel shipper -- ontrack, that order, whenever it finally ships, may get delayed or lost again.
At this point an entire month has gone by and I have not been able to receive anything I ordered. This is not the first time this has happened. I estimate that roughly half of my orders over the past year have been lost or delayed.
If you have lots of patience and only want to order things you don't need anytime soon, this could be a good option for you -- and let's not forget that you get to pay an annual fee to have the privilege of this horrific service.
To be fair, when items are damaged they are good about crediting for them, but shipping/packing is random and chaotic so things are often over packed or liquid items are put in bags which then aren't sealed properly so what's the point?
I wish I could have some of my wasted time and aggravation refunded to me -- I hope you are more fortunate than I am!
Tip for consumers:
Not to order anything that you need in a timely manner.
Products used:
I have used a variety of their products but have not been able to get any delivered in the past month despite multiple attempts ordering.
Date of experience: January 29, 2021
We're so sorry to hear your order was lost in transit and we apologize that you have not had a great Thrive Market experience. Please know this is very unusual and our Member Services team would be happy to look into your experience of consistent order issues.
First, the annual membership fee~ yes, they are quick to charge it. So much that there has been at least two times so far that I was double-charged for a year... because when I had forgotten the password I had used for sign up, I clicked on the option to log in through Facebook (where I use a different e-mail address). You would think since it is under the same mailing address and name that they would have noted that I was already in their system. However, when I notified customer service, they did promptly refund the money from the overcharges both times.
There are many deals to be found, but they don't always have the lowest prices on specific items... so I shop around, and just buy certain items from Thrive consistently.
What makes the membership worth it (in my opinion) is that they regularly offer a bonus item or items with a minimum purchase. The items generally range in price from $12 to $25 or more. So it's a nice way to save on something I like or have wanted to try. However, I have noted that since I first joined about two years ago, they seem to often raise the minimum purchase amount. There was also one time I did not receive the bonus item after making the purchase amount, because they said they had run out. They do warn that there is limited quantity, so now I make sure to order earlier in the day.
I also like the e-mails they send that not only inform you of new/different items, but also include ideas and even video tutorials for healthy recipes you can make. This is what I think makes Thrive stand out from other places that you can shop for these items.
Overall, I think $5 a month is reasonable for what the site offers.
Date of experience: July 17, 2018
Great service. Appreciate all working so hard to keep us fed and healthly during this crazy time in our world! Hope you all stay safe and healthy!
Date of experience: April 20, 2020
Thank you for your review!
I have been a member for years and will likely keep on keepin' on! Great deals and free shipping over $49. Really tough to beat. Thanks, Thrive!
Date of experience: May 11, 2020
Thank you for your review and for being with us for so many years!
Being Gluten and Soy intolerant has been hard to deal with, thank you for the products that you 0ffer!
Tip for consumers:
Thrive Market has a large selection of Gluten and Soy Free products.
Products used:
Enchilada Sauces, Coconut Amino, Petos, Salad Dressings
Date of experience: April 9, 2020
Thank you for your support and patience during this time!
Last order body wash leaked 1/3 out of bottle and all over bottom of box. Soap removed label from bottle.
Date of experience: June 15, 2020
Susan, thank you for letting us know. Please reach out to our Member Services team to get this damaged item issue resolved by emailing help@thrivemarket.com or calling (866) 419-2174 Monday - Friday 6:00 AM - 4:00 PM, Saturday 8:00 AM - 4:00 PM (PST)
Out of things and don't have things that most stores have. You would think paying membership fees for better services.
Date of experience: April 17, 2020
Thank you for reaching out. During this time we are experiencing higher than normal restocking times and rates. We understand the inconvenience and we're doing everything we can to ensure that we're getting the products our members love back in stock! Thank you for your patience during this time.
Excellent products, prices and customer service with a huge selection to choose from. The App is user friendly and super easy to navigate.
Date of experience: January 7, 2020
Thank you for your review! We're glad you're enjoying the app. Keep On Thriving!
I had a damaged product upon arrival and Erwin was fast, super friendly and very helpful. He had the issue resolved in minutes!
Date of experience: January 24, 2020
Thank you for reaching out. We're sorry to hear about your order but are glad our Member Services Team was able to help! Thrive On!
So far, so good. I placed my first order, and the web site was easy to use. I like that they accepted PayPal.
Date of experience: August 6, 2020
We're glad to hear you had a good ordering experience! Thanks for being a member, Stacy!
I like being able to buy environmentally friendly items for recycling, composing, etc., and this site makes it easy to find these items.
Date of experience: July 8, 2020
Awesome, thanks for sharing!
I love Thrive Market & the healthy groceries I can get there for great prices! They also really care about & help others.
Date of experience: May 14, 2020
Donna! Thank you so much for your review.
I love the choice of natural products at an excellent price. The website is easy to use and I enjoy building Thrive cash!
Date of experience: September 3, 2020
We're so happy to hear it, Kathleen, thanks for sharing!
This was a very easy process. I found things I don't have at my local stores. I am egar to try everything I've ordered today. Thanks!
Date of experience: August 6, 2020
We're so happy we've been able to make your shopping a little easier, thanks for sharing!
This has been such a wonderful service during the covid pandemic. I reside in a rural community with limited resources, Thrive has come to my rescue.
Date of experience: May 2, 2020
We're so happy we can fill a need for you, especially during this time!
Really loving the eco-friendly packaging for the delivery! Also it doesn't take very long to arrives.
Date of experience: May 31, 2020
Thanks for sharing, Sara!
Customer service is excellent, products that I order are always good, I will continue my membership.
Date of experience: January 15, 2020
Thank you for your review! We're glad you're enjoying your membership and are happy you're staying on. Thrive On!
Was very upset to find out that the advertised $20 off first order didn't apply. I ordered any way to save me a trip out of town to get a few things.
Date of experience: July 28, 2020
Hi Andrea! We're so sorry to hear you had an issue applying the promo, our Member Services team would be happy to help with this.
Always the best organic foods, never received anything except quality service. The shipping is very quick.
Date of experience: August 22, 2020
Awesome, we're so glad you're enjoying everything, Donna!
Great selection of range free items, organic item with great shipping and customer service. Wonderful savings.
Date of experience: May 3, 2020
We're glad you've been enjoying everything!
This site is wonderful! Easy Peasy! So helpful. Lots of selections. Planning will be easy now. Such quality!
Date of experience: June 24, 2020
We're so happy to hear we've been of help to you, happy shopping!
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Amazing! Wishing you all the best on your keto journey!