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    Thrive Market

Thrive Market

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Overview

Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.

  • Service
    159
  • Value
    160
  • Shipping
    144
  • Returns
    92
  • Quality
    142

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 7.1%
Positive
2
Neutral
0
Negative
26
View ratings trends
155
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How would you rate Thrive Market?

Reviews (2,069)

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Reviews that mention popular keywords

membership fee (150) customer service (404) grocery store (116) quality products (70) credit card (72) trial membership (22) brand products (27) product selection (20)
Thumbnail of user cw498
Georgia
1 review
0 helpful votes
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August 7th, 2020

I'm successfully finding all the items I need for my keto endeavor. This is my second time ordering. No worries.

Date of experience: August 6, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Amazing! Wishing you all the best on your keto journey!

Thumbnail of user davidk1459
Wisconsin
1 review
0 helpful votes
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April 22nd, 2020

Great products, great service and dependable stock items especially in the covid19 era. Happy we found them through a friend.

Service
Value
Shipping
Quality

Date of experience: April 21, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for reaching out! We're happy you've found everything you've needed!

Thumbnail of user jamiel335
Nevada
1 review
0 helpful votes
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July 20th, 2020

New to Whole30 and standard grocery stores are a hassle to find compliant ingredients. Thrive made it so much easier!

Date of experience: July 20, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so happy we've been able to make your shopping a bit easier, thanks for sharing!

Thumbnail of user nancyb1203
District of Columbia
1 review
0 helpful votes
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May 13th, 2020

Covid 19 slowed Thrive down temporarily but they are back strong with a good selection of products of excellent quality.

Date of experience: May 12, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review and for your patience while we worked hard to get your orders out!

Thumbnail of user rudih4
California
3 reviews
11 helpful votes
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January 29th, 2021
Verified purchase

I've been using Thrive for a couple of years and it has seriously declined. The deals are great but only when I actually get what I ordered. Sometimes thrive will have a generous discount on a large selection of items as they did a month ago. I took quite a bit of time pouring through the sale items to decide what to stock up on, I probably spent an hour doing this through a somewhat cumbersome process.

The order was delayed. Delayed again. A week later I called them and had them cancel the order. I managed to also find out that the delivery service they use had lost the item, something thrive didn't seem to know. Now, it's a week later and I don't have any of the items. I can order them again but without the 30% sale discount.

A few weeks later there was another, albeit more limited sale. I placed another order on Monday, expecting it would be shipped by Tuesday. On Friday it still has not shipped but they tell me it should ship tomorrow -- of course with tomorrow being a Saturday that likely means Monday. As they use a bottom of the barrel shipper -- ontrack, that order, whenever it finally ships, may get delayed or lost again.

At this point an entire month has gone by and I have not been able to receive anything I ordered. This is not the first time this has happened. I estimate that roughly half of my orders over the past year have been lost or delayed.

If you have lots of patience and only want to order things you don't need anytime soon, this could be a good option for you -- and let's not forget that you get to pay an annual fee to have the privilege of this horrific service.

To be fair, when items are damaged they are good about crediting for them, but shipping/packing is random and chaotic so things are often over packed or liquid items are put in bags which then aren't sealed properly so what's the point?

I wish I could have some of my wasted time and aggravation refunded to me -- I hope you are more fortunate than I am!

Tip for consumers:
Not to order anything that you need in a timely manner.

Products used:
I have used a variety of their products but have not been able to get any delivered in the past month despite multiple attempts ordering.

Service
Value
Shipping
Quality

Date of experience: January 29, 2021

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so sorry to hear your order was lost in transit and we apologize that you have not had a great Thrive Market experience. Please know this is very unusual and our Member Services team would be happy to look into your experience of consistent order issues.

Thumbnail of user jessicas3
Pennsylvania
6 reviews
48 helpful votes
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July 17th, 2018

First, the annual membership fee~ yes, they are quick to charge it. So much that there has been at least two times so far that I was double-charged for a year... because when I had forgotten the password I had used for sign up, I clicked on the option to log in through Facebook (where I use a different e-mail address). You would think since it is under the same mailing address and name that they would have noted that I was already in their system. However, when I notified customer service, they did promptly refund the money from the overcharges both times.

There are many deals to be found, but they don't always have the lowest prices on specific items... so I shop around, and just buy certain items from Thrive consistently.

What makes the membership worth it (in my opinion) is that they regularly offer a bonus item or items with a minimum purchase. The items generally range in price from $12 to $25 or more. So it's a nice way to save on something I like or have wanted to try. However, I have noted that since I first joined about two years ago, they seem to often raise the minimum purchase amount. There was also one time I did not receive the bonus item after making the purchase amount, because they said they had run out. They do warn that there is limited quantity, so now I make sure to order earlier in the day.

I also like the e-mails they send that not only inform you of new/different items, but also include ideas and even video tutorials for healthy recipes you can make. This is what I think makes Thrive stand out from other places that you can shop for these items.

Overall, I think $5 a month is reasonable for what the site offers.

Date of experience: July 17, 2018

Thumbnail of user carriek242
Ohio
2 reviews
0 helpful votes
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April 20th, 2020

Great service. Appreciate all working so hard to keep us fed and healthly during this crazy time in our world! Hope you all stay safe and healthy!

Date of experience: April 20, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review!

Thumbnail of user abigailw54
Maryland
1 review
0 helpful votes
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May 11th, 2020

I have been a member for years and will likely keep on keepin' on! Great deals and free shipping over $49. Really tough to beat. Thanks, Thrive!

Date of experience: May 11, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review and for being with us for so many years!

Thumbnail of user clairlynf
Utah
1 review
1 helpful vote
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April 9th, 2020

Being Gluten and Soy intolerant has been hard to deal with, thank you for the products that you 0ffer!

Tip for consumers:
Thrive Market has a large selection of Gluten and Soy Free products.

Products used:
Enchilada Sauces, Coconut Amino, Petos, Salad Dressings

Service
Value
Shipping
Returns
Quality

Date of experience: April 9, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your support and patience during this time!

Thumbnail of user susana741
Michigan
1 review
0 helpful votes
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June 15th, 2020

Last order body wash leaked 1/3 out of bottle and all over bottom of box. Soap removed label from bottle.

Date of experience: June 15, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Susan, thank you for letting us know. Please reach out to our Member Services team to get this damaged item issue resolved by emailing help@thrivemarket.com or calling (866) 419-2174 Monday - Friday 6:00 AM - 4:00 PM, Saturday 8:00 AM - 4:00 PM (PST)

Thumbnail of user hebaf2
Delaware
1 review
1 helpful vote
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April 17th, 2020

Out of things and don't have things that most stores have. You would think paying membership fees for better services.

Date of experience: April 17, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for reaching out. During this time we are experiencing higher than normal restocking times and rates. We understand the inconvenience and we're doing everything we can to ensure that we're getting the products our members love back in stock! Thank you for your patience during this time.

Thumbnail of user kellyr284
Michigan
1 review
0 helpful votes
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January 9th, 2020

Excellent products, prices and customer service with a huge selection to choose from. The App is user friendly and super easy to navigate.

Date of experience: January 7, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! We're glad you're enjoying the app. Keep On Thriving!

Thumbnail of user paulam647
Tennessee
1 review
0 helpful votes
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January 24th, 2020

I had a damaged product upon arrival and Erwin was fast, super friendly and very helpful. He had the issue resolved in minutes!

Date of experience: January 24, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for reaching out. We're sorry to hear about your order but are glad our Member Services Team was able to help! Thrive On!

Thumbnail of user stacya118
Texas
1 review
0 helpful votes
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August 7th, 2020

So far, so good. I placed my first order, and the web site was easy to use. I like that they accepted PayPal.

Date of experience: August 6, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're glad to hear you had a good ordering experience! Thanks for being a member, Stacy!

Thumbnail of user rayk129
California
1 review
0 helpful votes
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July 8th, 2020

I like being able to buy environmentally friendly items for recycling, composing, etc., and this site makes it easy to find these items.

Date of experience: July 8, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Awesome, thanks for sharing!

Thumbnail of user donnaw696
Georgia
1 review
0 helpful votes
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May 15th, 2020

I love Thrive Market & the healthy groceries I can get there for great prices! They also really care about & help others.

Date of experience: May 14, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Donna! Thank you so much for your review.

Thumbnail of user kathleenb790
Indiana
1 review
0 helpful votes
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September 3rd, 2020

I love the choice of natural products at an excellent price. The website is easy to use and I enjoy building Thrive cash!

Date of experience: September 3, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so happy to hear it, Kathleen, thanks for sharing!

Thumbnail of user sherrih142
Oklahoma
1 review
0 helpful votes
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August 7th, 2020

This was a very easy process. I found things I don't have at my local stores. I am egar to try everything I've ordered today. Thanks!

Date of experience: August 6, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so happy we've been able to make your shopping a little easier, thanks for sharing!

Thumbnail of user lindam1696
South Carolina
1 review
0 helpful votes
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May 3rd, 2020

This has been such a wonderful service during the covid pandemic. I reside in a rural community with limited resources, Thrive has come to my rescue.

Date of experience: May 2, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so happy we can fill a need for you, especially during this time!

Thumbnail of user sarat202
Ohio
1 review
0 helpful votes
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May 31st, 2020

Really loving the eco-friendly packaging for the delivery! Also it doesn't take very long to arrives.

Date of experience: May 31, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for sharing, Sara!

Thumbnail of user zoricad
California
1 review
0 helpful votes
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January 17th, 2020

Customer service is excellent, products that I order are always good, I will continue my membership.

Date of experience: January 15, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! We're glad you're enjoying your membership and are happy you're staying on. Thrive On!

Thumbnail of user andreat234
Indiana
1 review
0 helpful votes
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July 28th, 2020

Was very upset to find out that the advertised $20 off first order didn't apply. I ordered any way to save me a trip out of town to get a few things.

Date of experience: July 28, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi Andrea! We're so sorry to hear you had an issue applying the promo, our Member Services team would be happy to help with this.

Thumbnail of user donnav268
Illinois
2 reviews
0 helpful votes
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August 22nd, 2020

Always the best organic foods, never received anything except quality service. The shipping is very quick.

Date of experience: August 22, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Awesome, we're so glad you're enjoying everything, Donna!

Thumbnail of user judyv88
Ohio
1 review
0 helpful votes
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May 3rd, 2020

Great selection of range free items, organic item with great shipping and customer service. Wonderful savings.

Date of experience: May 3, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're glad you've been enjoying everything!

Thumbnail of user deannaa48
Florida
1 review
0 helpful votes
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June 24th, 2020

This site is wonderful! Easy Peasy! So helpful. Lots of selections. Planning will be easy now. Such quality!

Date of experience: June 24, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so happy to hear we've been of help to you, happy shopping!

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From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.

Company Representative

Thumbnail of user thrivem1
Thrive M.
Typically responds within 4 days

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