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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
I like the half off of membership and it cost less then 30 dollars to get item to try. I usually spend 30 at the store. So this is nice.
Date of experience: April 23, 2020
This website was a recommendation and I'm so happy. Good variety and all diets catered for. I am vegan and to see the choices was amazing.
Date of experience: July 26, 2020
We're so glad to hear you're enjoying our vegan options, happy shopping!
I set up an autoship but the item is constantly on backorder. As a result I am not getting any benefits from my membership.
Date of experience: August 20, 2020
We're so sorry for the inconvenience as our team works to increase our inventory back to pre-COVID levels. You can hit the "Remind Me" button on the item to be notified when it is back in!
I always find really great products for my ketogenic diet. The macadamia nut milk is amazing and the items are cheaper than most heath food markets.
Date of experience: April 10, 2020
We're so glad you're enjoying everything! Thrive On!
Great experience searching and finding products that are of superior quality. Thank you for all that you do at Thrive Market!
Date of experience: July 28, 2020
Thanks for being a member! We're thrilled to hear you're enjoying our products!
Had a minor problem with my account. One call and it was fixed immediately. The representative was knowledgeable and very understanding.
Date of experience: January 22, 2020
Thank you for your feedback! We're sorry to hear there was a problem with your account but are glad that our friendly Member Services Representatives were able to help! Thrive On!
Very easy to find my vegan product. And affordable price easy to get it at home. Love what I found. Thanks
Date of experience: August 3, 2020
We're so glad you're enjoying, thanks for the review!
The service is fantastic! I am elated that some items I ordered were salt free! Thank you for such great service!
Date of experience: May 27, 2020
Awesome, Tina! If you are ever looking to shop for salt-free products only, we recommend using the filter on our website labeled "Salt-Free". Diet-specific shopping is our specialty!
Just click what diet or dietary restrictions you are on and a list of items appear! Super easy and super convenient.
Date of experience: September 1, 2020
Thanks for sharing, Laura, happy shopping!
Thrive is Amazing. High-quality Organic and dietary specific Marketplace with Helpful Employees. Huge Selection and Fast Delivery..
Date of experience: January 16, 2020
We're so glad you've enjoyed everything!
I signed up for the 30 day free membership but was charged $59 as soon as I joined. I will never recommend or use Thrive Market in the future.
Date of experience: January 19, 2020
Thank you for your feedback! We do offer a 30-day risk-free trial where if at the point the 30-days are up and you do not wish to continue you can receive a full refund. The $59 membership, as well as other membership options, would have been also available to you at sign up. We apologize for the confusion! If you have further questions, please email us at help@thrivemarket.com.
Someone from customer service emails me and promises me a call. Shall I call it, "THE CALL THAT NEVER COMES?" Just another reason to STAY AWAY! What a joke!
Date of experience: October 22, 2017
Hi Ruth- Thank you for your response. We attempted to call you at the phone number provided, but received a message that "blocked caller ids cannot call toll free numbers". I'd be happy to speak with you further. Feel free to call us at 855.419.9919 and ask for a supervisor. I'll also send you another private message including my email where you may reach me directly. Look forward to speaking with you.
Unfortunately, THRIVE has alienated me on several occasions, so I cancelled my membership. When their software does not work and one misses the special, they will not make it right. The company is hostile and unfriendly.
(BEWARE OF THEIR THRIVE PASTA SAUCES... THEY ARE TERRIBLE!)
If you search for comments, there are dozens upon dozens of former Thrive Market customers who have written unfavorable replies.
I will continue to support my local businesses by buying healthily at Roots Market, Yes Natural Foods and My Organic Market in the Washington DC area.
Date of experience: September 17, 2017
1. Order arrived with box stained with oil all around box. Oily box was sat on my front door mat and left oil marks. I have photos of the box, unopened that show the stains. I did not order anything with oil. Only 3 bars of soap so the stains must be leak from another package next to mine? Not sure if this happened during delivery or packaging from origin.
2. Order was missing. When it didnt arrive after order was sent, i forgot about it as i kept thinking it is postal delay. After 3 weeks, i inquired and they had already marked "delivered". Where is my order?! It finally arrive almost a month later after several calls for them to reship.
3. It is also on the site you will receive $25 for referring a friend or family member. I referred someone, that person made a purchase and nowhere is the credit. I called they say it will automatically show up in the account when you check out. Recheck - no credit. Called again they explained they are sorry was not clear on their website your friend has to become a full fletch member ie become a member of the club and pay the membership fee, not just a paid customer, for you to enjoy the $25 credit. So it sounded their promotion is very misleading and intentionally led customers to think they will get a referral fee. Now your friend gave them all the email credit card info and MADE a purchase and become their customer, they then made it BLATANT "oh sorry the website is not clear". Most internet companies including groupon etc would give you a referral fee if your friend made purchase. This is unusual and taking advantage of what is the market practice by manipulating the marketing language.
Date of experience: April 26, 2017
I ordered a $2.00 jar of almond butter from Thrive on 10/1. It came in about 2 days, I thought it was a great deal. I checked my credit card statement the next month and I see that I apparently made a $59.95 payment to Thrive on 11/1.
I had no inkling of what this could be for so I go to their website. I see that they've deducted $59.95 as part of an annual membership fee they automatically sign people up for once they have your credit card info. Apparently they tell you that you're agreeing to the membership fee on the last page of the transaction, but it must be hidden in VERY FINE PRINT because I was totally unaware of this (I read these things carefully. I also have a Master's degree- I'm no dummy. If they slipped it past me, they've done it to other people).
So now I've paid $59.95 for a membership fee I wasn't aware I was signing up for and didn't want. I'm concerned at this point that this deceptive company will try to charge me more hidden fees in the future. I try to remove my address & credit card info from the site. It allows me to remove my address but not my credit card info.
So I call in and explain that I'm not interested in their annual membership. To their credit, the woman I talked to was polite and said she would reimburse me the money (only after she tried to convince me to stay with the company).
I went back to the website, and it was only AFTER I made the phone call that I was able to remove my credit card info from their site. Shady as hell!
I don't know if I'll ever actually get my money back, but I'm just happy I was able to remove my info from their site so they can't ever automatically deduct payments from me in the future.
Don't give them your credit card info! Thrive will connive you out of your money!
Date of experience: November 26, 2016
Always good customer service. Enjoy the twenty four hours a day chat that is always open. Packaging is excessive and perfect. Food is very fresh.
Date of experience: May 14, 2020
We care about your member experience every step of the way! From the website all the way to unpacking of your delivery. We are so happy to hear you've had nothing but positive experiences!
Thrive has all my favorite name brand foods for less than my grocery store. Great service, I've always received my order quickly! Thank you Thrive!
Date of experience: February 25, 2020
Keep on Thriving!
I am not one to readily impulse buy...
But with this company I WANT TO TRY
ALL OF IT! SO very glad to have discovered THRIVE... finally a high integrity company with products to match.
Date of experience: June 25, 2020
Thanks so much for sharing, Sylvia, happy shopping!
I have several food intolerances and it's a relief to find options! I am glad I stumbled across this site!
Date of experience: July 2, 2020
We're happy to be able to provide the options you need, thanks for being a member!
Best online place to shop. Best prices for gluten free and great customer service.
Good experience and our first choice
Date of experience: May 23, 2020
So excited to hear this, thanks for sharing!
They have quality packaging and they always seem to have what I need. They're organic chicken breast is amazing tasting!
Date of experience: June 28, 2020
We're thrilled to hear this, thanks for sharing!
I love Thrive! It's wonderfully priced. The website is easy to use. The selections by diet make it so easy!
Date of experience: June 9, 2020
We're so glad you've been enjoying our site and filters, thanks for sharing!
I purchased a membership and 90% of the products I needed to purchase are out of stock. I'm very disappointed.
Date of experience: May 22, 2020
We're so sorry for the inconvenience! Our team is working hard to get our inventory back to pre-COVID levels as quickly as possible, you can check out daily updates on our blog post on our site's home page.
Limited selection, pricey, too many soy based items, no cranberry supplements, same items repeated..
Date of experience: March 26, 2020
Thank you for your feedback! We are experiencing unprecedented orders at this time, which is causing stocking issues. We do offer a Soy-Free filter for our site and we are always taking product and brand suggestions too!
I love the quality of the products, and the prices are better than local markets. My standing order is more than $50, so I never pay for shipping.
Date of experience: May 11, 2020
We're happy you're enjoying your orders and seeing the savings!
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Thank you for your review! Thrive On!