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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
Also socially responsible, responsive to requests, willing to explain to we who are late to the game if "real" food. I'm a fan!
Date of experience: June 18, 2020
I appreciate Thrive and all they stand for. I pay for a membership to have access to the organic vegan goods they can provide in a rural setting which are otherwise hard to get. I enjoy supporting a company with values I align with. And then there's the Thrive reality of stranding people who are depending on them, who have paid in advance for their services and goods while celebrating that customer donations have allowed thrive to add many charity customers in need to the thrive community for COVID relief. I had all my own challenges as my thrive order did not come for a couple weeks past previously advertised delivery times, just having moved in the middle of COVID madness and arriving to my new dwelling with it's empty cupboards and fridge; however I'm not as fragile as some and I figured out how to take care of myself as I spent twice as much on groceries and double ordered and double shopped at a time when everyone is counting their pennies. My real disappointment was that I'd gifted my elderly father with a Thrive membership to support him in eating the organic functional cage-free diet he's supposed to be on after a couple years of health issues, and as his order did not arrive and did not arrive he's made continued trips to the local walmart (the only grocery available to him); and now after still not receiving the shipment, which was eventually cancelled, he will be going to walmart yet again and having another exposure which for him is more risky. I wholly applaud Thrive in their ideal of supporting people in need, and I am by no means promoting a me first attitude, however sometimes it's the people who are your regular customers who are the ones in need of support, and largely in need of those they rely on to just do their job well.
Date of experience: April 14, 2020
Thank you for your review! We're so sorry to hear what happened to your father's order! If you have not already, please reach out to us at help@thrivemarket.com so we can resolve this shipping and delivery issue.
So happy to have discovered this Market. Makes it so easy to read labels and ingredients. The prices are so much better than my local market
Date of experience: June 29, 2020
We're so happy to be able to make your shopping a bit easier and cheaper!
Very disappointed, I had no contact with Thrive for years and suddenly last month I had a charge for membership $59 on my Visa. Very sneaky!
Date of experience: February 18, 2020
Thank you for your feedback! As a membership-based company, we have a recurring membership fee to allow our members access to free shipping over $49, free gifts and samples, extra savings and even more! We send out a reminder email as well as display when the membership will be charged in each account. If you have further questions or would like to cancel please email us at help@thrivemarket.com.
It is very nice to be able to buy health food products and trust the quality. Also able to find great gluten free, and vegan options!
Date of experience: July 8, 2020
We're thrilled to provide those top-quality options for you, happy shopping!
All of the products are of the best quality and the company is reliable. I am so glad I found it! Their website makes it easy to shop also!
Date of experience: March 17, 2020
Thank you for your review! Thrive On!
I was charged for the membership fee. I contacted my cc company and Thrive Market. I would not order anything from this company. STAY AWAY!
Date of experience: May 15, 2017
I could not be more pleased with the customer service I received. Thrive just gained a loyal customer!
Date of experience: February 12, 2020
We're so glad to hear this! Thrive On!
I love the many products. I find what I need for my healthy lifestyle. Customer service is wonderful.
Date of experience: February 21, 2020
High Quality products that taste good and are good for you at great prices and exception customer service.
Date of experience: May 8, 2020
Thank you for your review!
So far so good! No complaints. Easy to order and find what I needed. Waiting on my 1st order to get here.
Date of experience: July 5, 2020
Awesome, enjoy your order!
They have chicken chips and that's what makes my heart happy. Also low carb options are great. But chicken chips are life
Date of experience: May 21, 2020
Awesome, Hannah! Chicken chips are just the tip of the iceberg, our low-carb options are pretty great!
I was so glad to find this site... I am able to finally find healthy quality snacks and non toxic beauty products!
Date of experience: July 18, 2020
Awesome, we're so glad you're finding some great products!
This company shows such great care with each and every order and I love the personal touch. Great products and fair prices.
Date of experience: July 15, 2020
Amazing, thanks so much for being a member!
Easy to shop on line, appreciate the free shipping during pandemic so I don't have to drive to get things I need
Date of experience: May 11, 2020
It's great to hear you've found what you need!
I like the range of groceries I see on on here, but what is the point if most of the items are out of stock or not available to my area?
Date of experience: July 2, 2020
Hi Veronica, we totally understand your concerns! Our team is still working hard to increase our inventory back to pre-COVID levels, most items should be back in stock within 1-2 weeks.
Great products with a good price! Thank You
It's nice to be able to shop for the products I like and not wear a mask or feel like I have to.
Date of experience: June 13, 2020
Awesome, thanks for taking the time to write your review!
I am so glad to be a new member of Thrive. I love the spices and seeds. And I love experimenting with other products at a great price!
Date of experience: July 29, 2020
We're glad to hear it, happy shopping!
I like the information and history of products sold, who makes them, why and how. It helps me to trust the products I am buying.
Date of experience: February 6, 2020
Thank you for your review! We try to provide as much information as possible for our members to made decisions about what they're buying, and it sounds like you're enjoying that! Keep on Thriving!
I think the products are great the prices a very good. I like trying different things that are healthier and this has quite the variety.
Date of experience: June 18, 2020
We are so glad to hear it, Margarida! Thank you for being a member.
Thrive is a triple threat!
1- Great products
2- Great prices
3- Amazing service
And the icing on the top, they have a great social mission
LOVE THRIVE
Date of experience: July 14, 2020
Awesome! Thanks for being a member!
Easy to use, everything we want, my family loves! My son is gluten-free and my husband is vegan. This is our go to for all those seperate needs!
Date of experience: April 22, 2020
Thank you for your review. It's great to hear that you've found everything you need to meet everyone's dietary needs!
So easy to shop for organic and vegan products. You enter you dietary restrictions, and they show you everything that fits your needs. So simple.
Date of experience: June 6, 2020
We're so happy to hear you're enjoying our products and shop by diet filters!
I love being able to try new products and such a variety. I don't have a store near me that offers the variety and quality that you do.
Date of experience: August 31, 2020
We're so glad to be able to help you get the products you're looking for, thanks for the review!
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Jean - we are BLUSHING! Thank you so much for this review and for being a loyal member!