Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
Frustrating when you click on items that supposedly are available and get an error message. I instant chatted someone about this issue and they stated that means item is not available in a warehouse in my area? Doesn't make sense, if it's not available near me, why can't it be shipped from another warehouse. Makes me want to cancel my membership...
Date of experience: May 18, 2020
I shop Thrive Market for the quality products and their mission model which is to give back and aid the less fortunate.
Would have been five stars but for the fact that many of their shelves match the grocery store - bare.
Cant wait for my order, As Always i tried something new. Good people in Customer Service as well.
Stay safe,
Date of experience: May 15, 2020
Hi MJ! We appreciate your glowing review! Although our inventory has not fully returned to pre-COVID levels, we continue to make progress every week. As we restock, we also are introducing new items to the lineup! (Sounds like you're already a pro at trying new items!)
I've been with Thrive for a few years and would not do business with any other online grocer so to say. My order has always been delivered way before the arrival date, everything is well wrapped, never had any breakage. Thrive Brand is just as good if not better than name brand. I recommend Thrive over all the others, hands down.
Date of experience: August 25, 2020
We're thrilled to hear this, Lyn, thanks for being a member!
Many of the items i have bought from Thrive Market I have never tried before. I am growing as a consumer and discovering new food and healthy prep. My favorite is 100% pure Vermont organic maple syrup. YUM Only one complaint. Many of the jar items come with a plastic lid that often comes loose or doesn't hold tightly in shipping.
Date of experience: April 29, 2020
Thank you for your review and feedback! If you have not already, please reach out to us so we can look into what products might be having the lid issues and what can be done on our side to resolve it.
I love ordering my organic products online, we live in a rural area, so it's far from any organic stores. Via Thrive I can get everything I need for my whole family. Only improvement: I'd like to order wine by the bottle or box, so I won't have got get 6 bottles at once.
Date of experience: May 5, 2020
Thank you for review and feedback! We'll be happy to pass this along to the proper team for review.
I've been mildly pleased with this site. However, I live in an area where I have access to all of the items they sell and more at about the same price. I know they do price matching but having to pay the annual $50 fee doesn't make sense for our family. If you have a natural food store and a Whole Foods in your area you basically have more than what they offer and if you're a smart shopper you will find everything you want on sale for less than they sell it. This is a really great concept for people who live in small towns or maybe even big cities where getting to a Sprouts or Trader Joe's is too difficult.
Date of experience: May 25, 2020
Hi Elyse! We appreciate you taking the time to leave us a review. Just a heads up - we do price matching even for sale prices! Plus, our annual membership not only provides you with a membership, but also gives one to a low-income family in parts of the country that really need it. We completely understand having the convenience of a local store, and we hope you reconsider being a member again in the future.
I signed up - thinking I'd have 30 days to see if I liked it, but they immediately charged my credit card. Then, I go to purchase pantry items and there is literally 3 soups to choose from (I'm vegetarian), the rest of the items said "be back soon". I go online for the convenience, but since I've now been waiting 45 minutes on hold to try and cancel and get a refund it is far from convenient. Don't bother with them.
Date of experience: March 13, 2020
Thank you for your review! We have a 30-day risk free trial where if you do not think we'll be a good fit we'll be happy to refund you! We're sorry this was not clear. Unfortunately, due to an extreme amount of orders currently being placed due to current events stocks are limited. We are doing everything we can to ensure we are replenishing the products our members rely on and we ask for patience while we work to resolve this!
I shop with Thrive monthly because they have many of the products on my regular grocery list and I like supporting a business that supports the community. Even during this crazy pandemic, they outshine themselves!
Date of experience: April 1, 2020
Thank you for Thriving with us and for supporting our mission!
Now more than ever we are aware of the importance of good health. Healthier products can be expensive but do not have to be. I order regularly from Thrive Market and have for years. I have saved a lot of money during this time. Their products arrive quickly and are always very well packed. You cannot go wrong with Thrive. They also offer free products at times.
Date of experience: August 21, 2020
We're so happy to be able to help save you money while living healthy, thanks for the review!
I can't say enough good things about Thrive. They offer hundreds of healthy options which are easy to search based on your particular dietary needs and their team really cares. If anything goes awry at all, they immediately correct it and make the customer whole. They are the most helpful customer service team I've experienced and they respond to inquiries so quickly. I value and respect them and order from them ahead of any other company. Thrive is a shining example of how businesses should be. I trust them and am so grateful for them.
Date of experience: April 10, 2020
Thank you for the review! We're happy you've been enjoying your membership and our products! Thrive On!
This site provides all kinds of organic foods, supplements and body care items at reduced prices. Today, they even had an announcement which explained in detail that the virus had created a situation in which there would be a delay in shipping, which I totally understood. Great prices, great products. My go to website for everything healthy.
Date of experience: March 15, 2020
Thank you for your review and understanding during these times!
Where I live there are very limited organic healthy food options. Thrive is reasonably priced, and delivers. I'm really happy because I can learn about more products than I would ever have time for if I had to drive to my nearest health food store.
Date of experience: June 19, 2020
Thanks for sharing, we're so glad to be a time-saver for you!
I adore Thrive Market so much! Not only are their deals great and I save soo much money, but also they have exceptional customer service and make you feel good about your purchases for health and ethical reasons. Highly recommend! Easy, convenient, and worth it!
Date of experience: April 22, 2020
Thank you for your review. We're happy you're enjoying everything!
I love being able to receive seafood and meats that are sustainably harvested. I'm coming back to Thrive because I don't want to go into stores right now plus it saves me a 40 mile round trip to a better store (Wegmans) just so I can get food that satisfies my conscience. Thank you for being here!
Date of experience: May 19, 2020
I love Thrive. I really like that you can sorry by diet. They carry so many of the products we use every day and they are less expensive than specialty stores we shop. It's also convenient that everything is shipped!
Date of experience: July 4, 2020
We're so happy to be able to make your grocery shopping a bit more convenient, thanks for sharing!
I'm not fond of not being able to check out as a guest. The fact that I had to enter my email address before I could see my order's subtotal is NOT appreciated. Then the "become a member or we'll charge you double shipping on a small order of minimal weight. All together trying to gain customers through tricks and traps instead of earning their trust through good products and good service - bad marketing plan.
Date of experience: July 4, 2020
Hi Erin, thanks for your feedback. As a courtesy to the brands we carry at greatly discounted prices, we do have to require a membership in order to shop. The membership is what allows us to provide our deals and discounted prices, thanks for your understanding!
I purchased a reduced item with Thrive for a few bucks. It was very easy to get hooked into ordering more healthy products. A few weeks later I was charged a ridiculous membership fee. From what I see here, so has everyone else. I can tell you I am an educator and read everything. There was no bill of sale at the end of my first order eluding to the purchase of an annual membership. In fact, when i first logged on, the only button I could push was "shop" after filling out my email address. I filed a complaint with my credit card company to have the fee removed. Now I have to retrieve my credit card on file because you can't automatically remove it from their site. This is a very shady business. If you don't mind purchasing a sixty dollar membership, and have extra money to shell out, by all means shop here and save gas.
Date of experience: February 17, 2017
Thrive has a great thing going. I've been a member just over 2 years. The Quality is always good. Shipping is free with a $50 order... I haven't necessarily noticed prices to be less, but quality is dependable and pricing is comparable, plus it shows up on my back porch. I don't have to go look for things which is a benefit too. I love the packing materials, totally recyclable and eco friendly. Rock on!
Date of experience: February 21, 2020
Thank you for your review! Keep on Thriving!
I have been very very pleased with their customer service. A bottle of salad dressing arrived and had been broken during shipment. They quickly and happily replaced it. I love the way you can shop by diet preference. This makes shopping so easy and convenient. Thank you, Thrive Market!
Date of experience: March 29, 2020
Sorry to hear about the damaged dressing however we're glad we could take care of it for you!
Placed one order with them before realizing they were going to charge a yearly membership fee for a service I didn't want. They don't provide the normal cancellation options that other websites do, so you have to call. Apparently my request to cancel must have gotten lost since I am still getting charged almost $60, since you have to call by phone there is no good way to show a record of your request to cancel. It's a huge scam and I have filed a transaction dispute with my bank - waiting to see what will happen.
Date of experience: November 29, 2018
I know things are tight in the food supply industry due to the pandemic, but Thrive is marketing themselves for quick delivery yet they're out of the majority of items and let you know there's a one to two week delay in shipping only after you've joined. Very disappointing.
Date of experience: April 19, 2020
Thank you for your review and feedback! We try to be as clear as possible regarding our products and our processing delay, including having a banner on the homepage of the site and daily update blog posts about any delays or updates. We want to ensure that our members get the most updated information as possible!
First-order came in a timely fashion and everything was packaged well, nothing liquid broke. Every happy about this purchase. I'm finding many items I buy from other places for better prices here and I like the Thrive brand of Organics. Also, it is really nice to be able to shop specifically for my diet and add in other filters to get more specific items I like, it's always a struggle at the grocery to find gluten-free items that are also organic. I was very happy with the wide selection, even though we are in this pandemic most items were available (but it is understandable the items that are quickly out of stock).
Date of experience: May 7, 2020
Thank you for your review! We're glad you've found the Shop by Diet section helpful for your dietary needs and have been able to save on the products your need to meet your lifestyle!
I have enjoying high quality products, ease of ordering, speed of delivery and impressive packing for 5 years.
The last 3 orders, (I order approx. Once a month), the packing has been inadequate and sloppy.
Hard objects crushed soft objects. Sometimes there were leaking soups. A lot less wrapping and cushioning was being used. I reported the 1st time I received damaged items and was issued a reimbursement coupon. The next two times I received damaged packages I didn't bother notifying Thrive. They have gone from amazing packing to messy, thoughtless packing.
Michael B.
Date of experience: June 26, 2020
Thanks for your feedback, Michael! We're so sorry to hear about this experience and can assure you our Member Services team would be happy to help make this right.
My daughter and I are both dairy free and egg free; however she is also wheat free and try to limit sugars as much as possible. I can very deeply about finding good clean quality products that are affordable. I am a full time working mom who also caters on the side and being able to find certain products online versus spending 3 hours plus in a car is totally worth it! Keep it up Thrive Market!
Date of experience: February 5, 2020
Thank you for your review! We're glad you're enjoying your products! Thrive On!
I was going to place an order but I never finished. The next thing I know they're taking $60 out of my account for a Thrive membership. They said well you have Thrive cash, but didn't tell me it expires in 60 days. They would not refund my money and I never ordered from them even though they have some really great products.
Tip for consumers:
Make sure you know about the membership and the thrive cash lasts 60 days.
Products used:
N/A
Date of experience: December 6, 2021
Thank you for your feedback, Stephany. We apologize for any misunderstanding of our membership model. Thrive Market is a membership-based marketplace and the registration wall is something we do to protect our brand partners who are not comfortable with our deeply discounted prices being publicly visible. While previous membership fees are nonrefundable, upcoming renewals may be canceled at any time.
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Hi Alicia. We are very sorry for the frustration you've experienced. Once you place your first order, the website will only show you items available at your designated warehouse. In our efforts to remain carbon-conscious, we do not allow members to choose the warehouse other than the one assigned to their area. Good news is, we restock these warehouses similarly so it will be rare for you to find an item out of stock in your area but available in another.