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    Thrive Market

Thrive Market

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Overview

Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.

  • Service
    159
  • Value
    160
  • Shipping
    144
  • Returns
    92
  • Quality
    142

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 7.1%
Positive
2
Neutral
0
Negative
26
View ratings trends
155
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How would you rate Thrive Market?

Reviews (2,069)

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Reviews that mention popular keywords

membership fee (150) customer service (404) grocery store (116) quality products (70) credit card (72) trial membership (22) brand products (27) product selection (20)
Thumbnail of user kathyj216
Montana
2 reviews
0 helpful votes
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June 8th, 2020

Whenever I have ordered from Thrive, I have received the order quickly and all items were in good condition.

Date of experience: June 8, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We love to hear this, Kathy!

Thumbnail of user sj539
Washington
1 review
0 helpful votes
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May 15th, 2020

Love their prices and they have a great selection of products, especially the I and Love and You dehydrated dog food.

Date of experience: May 14, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! We love providing top of the line brands like the one you mentioned - our furry friends deserve the best!

Thumbnail of user marthar215
Martha R.
Texas
1 review
0 helpful votes
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April 17th, 2020

Lots to choose from, prices are better than other places I shop at and overall great experience shopping Thrive Market.

Date of experience: April 16, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review!

Thumbnail of user als535
Nevada
1 review
0 helpful votes
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April 5th, 2022

Anytime I come here the service and product is ALWAYS Visit if you are a local or visiting you will not be disappointed

Date of experience: April 4, 2022

Thumbnail of user jenniferv345
South Carolina
1 review
0 helpful votes
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March 16th, 2020

I love how you can shop by eating style! THEY HAVE A SUBSTITUTE FOR EVERYTHING! I REALLY CAN'T SAY ENOUGH ABOUT IT!

Date of experience: March 16, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review!

Thumbnail of user lenoreh10
Oregon
1 review
0 helpful votes
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April 25th, 2020

I appreciate the quality brands THRIVE MARKET offers because they have become standards of our eating pattern for the past several years.

Date of experience: April 25, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

It's great to hear we've been able to support you while you transition your diet!

Thumbnail of user crystala142
New York
1 review
1 helpful vote
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August 11th, 2020

Basically, like an online Whole Foods. You can get some decent pantry staples for your special Whole30/Keto/Paleo diet but that's about it. In my opinion, not worth the membership cost and I'm not sure they really save you money. You'd have to order a LOT of food per month (at MIN over $100) to see a return on investment.

Of course, it's convenient and can help cut down on trips to the grocery store. But, fundamentally, you'd still need to go to the store to get fresh produce so.

Additionally, when you cancel you have to talk to customer service. They do offer you free two months to stay, which was nice. However, I explicity asked to be sure that I was notified BEFORE the paid renewal period to assess whether or not I would continue the service. Of course, they didn't notify me and I was charged a monthly membership without notice. I don't appreciate brands who try to sneak one by their customers like that, so I asked for a refund (twice) and cancellation.

Overall, not great. Wouldn't recommend unless you're just wanting a delivery service to deliver some pantry items.

UPDATE: I DID NOT MISS YOUR EMAIL. YOU DID NOT SEND A RENEWAL EMAIL. THANKS. DOWNGRADING TO ONE STAR BECAUSE WOW. JUST SAY YOU MESSED UP AND MOVE ON.

Date of experience: August 11, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for sharing your feedback Crystal! We're so sorry to hear you missed our emails regarding the renewal and we apologize for any confusion regarding your membership renewal. Our Member Services team is happy to help with any further membership or charge questions!

Thumbnail of user monicaf162
Michigan
1 review
0 helpful votes
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April 21st, 2020

I have used Amazon for several years and had a lot of issues but using Thrive has been fun shopping and they have lots of products for Keto

Date of experience: April 21, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! We're glad you've been able to find products that meet your dietary needs and that shopping has been a fun experience!

Thumbnail of user myal3
Pennsylvania
1 review
1 helpful vote
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March 29th, 2019

Apparently this company trains its representatives to scam customers out of canceling their memberships with the promises of extending their free trial membership without charge. Please beware and do not fall for this. I contacted Thrive's customer service department a day before my 30 day free trial membership was set to expire. I spoke to a representative by the name of Tyrone and told him that I wanted to cancel my trial membership. There wasn't anything wrong with the service. The product was great, and the shipping experience was satisfactory; however, I didn't feel I needed the services enough to pay for an annual membership.

Tyrone advised me that Thrive was offering an extended 30 day trial membership to its customers. He told me I could continue utilizing the services free of charge for another 30 days. I decided to take advantage of this offer since he assured me that I wouldn't be charged, and I felt this would allow me further opportunity to try out the products and become accustomed to the company. About two days later, my checking account incurred a $59.95 charge from Thrive for a yearly membership. Of course I was livid since I was assured I wouldn't be assessed any charges to my account.

I contacted customer service, and spoke with a different representative. She apologized for the mistake and refunded my account. Three days later, I received the full refund for the amount that had been charged to my account. However, within the hour, another fee of $59.95 was charged to my account by Thrive. I contacted customer service a third time and had the entire membership canceled. I am now disputing the charges with my bank.

Any chances Thrive had of keeping me as a paid customer are destroyed.

Date of experience: March 29, 2019

Thumbnail of user sham19
Arizona
1 review
0 helpful votes
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September 1st, 2020

I WATCH FLAV/CITY ON U TUBE, HE EXPLAINS ABOUT ALL THE PRODUCTS
ON THRIVE, IT IS GREAT, EASY SHOPPING.

Date of experience: September 1, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Awesome, we're so glad to have you as a member, Sha!

Thumbnail of user nancyl803
Pennsylvania
1 review
0 helpful votes
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May 19th, 2020

I have been a Thrive member for two years now. The kind of products I prefer and Service has been great even during COVID-19.

Date of experience: May 19, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Nancy, thank you for being a loyal member during the challenge that COVID-19 has presented! We appreciate you taking the time to leave us a review.

Thumbnail of user rosemaryg71
Michigan
1 review
0 helpful votes
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May 7th, 2020

Thrive has been helpful and the prices are in line with what I've spent in the stores in Marquette, Michigan.

Date of experience: May 6, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review!

Thumbnail of user andreah89
California
1 review
7 helpful votes
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April 7th, 2017

Pardon my English- I have disability - I need to retain an attorney for $57.50 - customer fraud. Did not honor their agreement. Stealing, no cancel button, can not get a hold of them, basically sent package and force customer pay for it when customer want to cancel; or switch items that they didnt say they would give as sign up gift. I signed up because they said they would gift 1 lbs Raw Honey jar; instead they switched it to Ghee; that is not why I signed up with Thrive, so I attempted email them many times, try call them, they are hard to get a hold of to cancel my order - so I called my bank Discover they discover said the charges was valid?! What? NO I did not authorize to buy those stuff to receive GHEE, I did not agree to get GHEE - I agreed to sign up to get RAW HONEY; basically this whole situation is wrong with Thrive Market - need to hold them liable. I stressed out transfer what I owe to discover over to capital one and paid the charge I did not agree, I want to get $57.50 back plus the stress/ waste time that they had caused for me, fraud scammed me. Will need you to do investigating the customer fraud with that business I know I am not the only one had issues with them. I want sue them for what they did and made it difficult for anyone to contact them via email/ phone. It's unfair; and I had emailed them told them right away after review my receipt I was stunned said no that not what I agreed, and cancel that at that same minute; cancel everything and get me out of there - I do not like Thrive not honoring their agreement; and wait until it was "too late" to cancel, have no cancel buttons. I should not have to be paying for it as authorization.
Thanks:)
I am leaving Discover Credit Card company because they are on other side as support business doing wrong doings. Discover also just lost me as a loyal customer.

Date of experience: April 7, 2017

Thumbnail of user dalilad5
California
2 reviews
0 helpful votes
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March 1st, 2020

SLOW DELIVERY, AFTER SEVERAL ORDERS ALL HAVE TAKEN 2 OR 3 DAYS. GREAT QUALITY AND PRICES ARE GREART. 3 STARS IS FOR THE SLOWNESS

Date of experience: February 29, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your response! Orders do typically take between 2-3 days to be delivered once shipped. We hope to offer faster shipping in the future!

Thumbnail of user lindak125
Nebraska
1 review
5 helpful votes
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March 12th, 2017

Just terrible customer service- and they take your money even if you have a gift that says free lifetime membership- SCAM SCAM SCAM

Date of experience: March 12, 2017

Thumbnail of user tj182
Pennsylvania
1 review
0 helpful votes
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June 12th, 2020

I learned about THRIVE MARKET in 2016. I was searching for a great online website that wasn't AMAZON to buy the kinds of organic EVERDAY foods that I eat & like without being limited & BAM. I saw them looked over the website. While I read the raving reviews. I joined by THRIVE market by purchasing a 6 month membership at the time.

So proud that I wasn't disappointed at ALL! What was really impressive to me & touched my heart was. At the end of checkout when it's time to pay for your items you're given the opportunity to donate a percentage of funds to those less fortunate so they could get great healthy affordable organic foods for themselves or their families. Whenever I was able to I'd stretch my budget a bit EXTRA & donate because I was there before. & God alone knows what the future holds.

I also HIGHLY recommend their poultry, meats & seafood boxes if you're on a budget or have a large family. From organic free range chicken to grass fed beef, to wild caught seafood? You cannot beat it especially if you can't afford to join an online mandatory, monthly meat & seafood package like me. You can buy as needed without any strings attached. Everything is FRESH & the quality is TOP NOTCH!
I appreciate it ALL. From the spectacular customer service both thru the call center or online chat, the sustainable items used in packing it, to the SUPERB quality of the food.

To say I'm EXTREMELY pleased is an understatement.: 0) I've been telling my colleagues, family, friends, even strangers about this AWESOME site! Thrive is a necessity for my Mom & I... We GENUINELY appreciate & love you guys! I hope to ALWAYS support you!

Then w

Date of experience: June 11, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

This made us so happy to read, T! Thank you for taking the time to highlight your favorite things about our service and for sharing your experience with your loved ones. We believe in affordability and accessibility of healthfood for all, and we are SO thankful to have members like you with such similar values.

Thumbnail of user josephn474
Indiana
1 review
0 helpful votes
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August 24th, 2020

I'm enjoying the excellent ORGANIC products that are available at Thrive. I enjoy discovering new items each time I shop on Thrive.

Date of experience: August 23, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so glad to hear it, thanks for sharing, Joseph!

Thumbnail of user hollyb243
Pennsylvania
1 review
0 helpful votes
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May 7th, 2020

I love the multitude of gluten free options and new things to try! Packaged very well, delivered right to your door, no hassle, I LOVE THRIVE!

Date of experience: May 6, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're glad you've been able to find gluten-free options to love and have found everything seamless.

Thumbnail of user bethb354
Oklahoma
1 review
0 helpful votes
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July 19th, 2020

A Vrbo house in CO had your Coconut Oil in the cabinet. Opening the lid smelled AMAZING &I must have

Date of experience: July 18, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Amazing, we're so glad to hear you're enjoying our coconut oil!

Thumbnail of user jayb676
Ohio
1 review
0 helpful votes
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August 27th, 2020

I love that I don't have to check every label! With Thrive you know you are getting the good stuff!

Date of experience: August 27, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for putting your trust in us Jay, we're so grateful for our members like you!

Thumbnail of user dottiee2
California
1 review
0 helpful votes
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August 31st, 2020

Thank you so much Thrive! So convenient, terrific prices and great selection! Happy customer!

Date of experience: August 29, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so happy that you're happy! Thanks for the review and thanks for being a member!

Thumbnail of user kristenm321
Florida
1 review
0 helpful votes
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May 5th, 2020

I can only eat certain things, and Thrive Market as the items that I need. The prices are great and the customer service department is AMAZING!

Date of experience: May 5, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! It's great to know you are able to get what you need to support your diet!

Thumbnail of user leslies461
California
1 review
0 helpful votes
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September 2nd, 2020

I just LOVE, LOVE, LOVE Thrive Market. It's easy and I'm never disappointed in the products. Will continue using as long as they are in business.

Date of experience: September 2, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so happy to hear this, thanks so much for sharing, Leslie!

Thumbnail of user salvatorec17
Missouri
1 review
6 helpful votes
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March 17th, 2017

Thrive is a scam... they will charge you $59.95 a month for god knows what. IT IS A SCAM! HARD TO GET YOUR MONEY BACK.

Date of experience: March 17, 2017

Thumbnail of user mauriced35
New Jersey
3 reviews
0 helpful votes
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May 12th, 2020

We use several delivery services/online markets, THRIVE is consistently the freshest and best tasting.

Date of experience: May 11, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're happy you're enjoying everything!

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From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.

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Thumbnail of user thrivem1
Thrive M.
Typically responds within 4 days

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