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    Thrive Market

Thrive Market

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Overview

Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.

  • Service
    159
  • Value
    160
  • Shipping
    144
  • Returns
    92
  • Quality
    142

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 7.1%
Positive
2
Neutral
0
Negative
26
View ratings trends
155
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How would you rate Thrive Market?

Reviews (2,069)

Rating

Timeframe

Other

Reviews that mention popular keywords

membership fee (150) customer service (404) grocery store (116) quality products (70) credit card (72) trial membership (22) brand products (27) product selection (20)
Thumbnail of user sylvial116
New Jersey
2 reviews
0 helpful votes
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July 18th, 2020

Absolutely love their products and big savings! Great customer service. Easy to order from app too.

Date of experience: July 17, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Awesome, we're so happy to hear it!

Thumbnail of user alexv185
California
1 review
0 helpful votes
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April 25th, 2020

PRODUCTS ARE HEALTHY CHOICES. CUSTOMER SERVICE IS EXCELLENT!
RECOMMEND YOU WILL NOT BE DISAPPOINTED!

Date of experience: April 25, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review!

Thumbnail of user sherondar
Ohio
1 review
0 helpful votes
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July 19th, 2020

I love Thrive market with the deals and items that are better for our health! EXCELLENT CUSTOMER SERVICE as well...

Date of experience: July 19, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Wow, thanks for sharing this, Sheronda!

Thumbnail of user robertg250
New York
1 review
10 helpful votes
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January 28th, 2017

SCAM@#$##@ store.###################################################################################################

Date of experience: January 28, 2017

Thumbnail of user cordiab3
California
1 review
0 helpful votes
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January 10th, 2025

Not one order has been timely and my yogurt, which was the wrong yogurt I don't even like that kind of yogurt didn't get here for two weeks because your employees did not put my address down now. I've received stuff from you before so I know my address is in your system.
Return my membership $60 is a lot of money to give away for bad service

Tip for consumers:
Don’t buy from them thrifty market is the name of it
You never get your orders on time and they substitute whenever they want to
I’m a 71 year-old shut in my doctor told me to try them well they are garbage. I don’t want to use them anymore. I want my refund.

Products used:
Coconut yogurt is what I wanted and I can’t get it from them and they do sell it so I don’t understand why they can’t buy enough for everybody who wants it
They sent me a different yogurt

It was two weeks and getting here because they did not put my address on the label and they have sent me things before so they do have my address

I want my money back for the membership

Service
Value
Shipping
Returns
Quality

Date of experience: January 10, 2025

Thumbnail of user fauchille.pierre
Washington
1 review
0 helpful votes
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January 4th, 2025

Feeling screwed from day 1.
The $60 subscription offer is not $60. It is "up to $60" from a list of stupid items to select from that are not even worth close to $60.
On top of that, they advertise huge discounts, that are completely disconnected from prices in the market. Showing me an article at $3.25 vs $6.99 regular price. That article is at $3.99 everywhere.
Not a good start at all…

Service
Value

Date of experience: January 4, 2025

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're really sorry to hear you're feeling frustrated, and we totally understand how disappointing it can be when things don’t meet your expectations. It’s never our intention to cause any confusion or inconvenience, and I truly apologize for that. We take feedback like yours seriously and want to make it right. Please feel free reach out to us at help@thrivemarket.com so we can look into your specific situation and help resolve any issues you're experiencing. We're here to ensure you have a better experience moving forward, and we appreciate the opportunity to make things right. Thank you for choosing Thrive Market!

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From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.

Company Representative

Thumbnail of user thrivem1
Thrive M.
Typically responds within 4 days

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