Thrive MarketReviews 2,144

Meh. It's hard to tell what Thrive sells if you don't go through an intensive login process first. I purchased an order of pasta, sauces and other items. Overall it arrived in good condition but one of the spaghetti packets was busted at the seams and open when I pulled it out of the box. We used it anyway, since trying to return it seemed like a hassle. The prices are only fair if you set your account up for recurring service, so unless you know what you are going to run out of and want a refresh on, the service is way overpriced. Again it's hard to tell what the market actually has in stock w/out logging in so buyer beware. Why not make that info available easily?

I generally enjoyed my membership to Thrive marketplace. However, the cancellation experience is absolutely horrible. Pushy "customer service people" will essentially try to force you to retain your membership, even through you try to cancel 3-4X in a row, they will keep pushing you on discount deals and essentially refuse to cancel you quickly or easily. It took me over 15 mins to cancel. STAY AWAY.

I requested to talk to a supervisor, but of course, nobody is available, except the pushy sales/customer service team who won't respect your desire to cancel.

In 2021, this is a terrible customer experience. You've been warned.

I ordered from here once. Like the products. Have started another order. Has a membership fee, but each paid member covers a low income one for someone else, including elderly ones on Medicaid which I love.

Extremely slow processing times of 3-5 days on autoship which leads to the grocery order taking 10 +days to recieve. Thrive Market website states a processing time of 12 hours(updated a month ago) which in all the months I have been using Thrive Market autoship, that has rarely happened. If anything they're getting slower because they can get away with it. Products and prices are great when they are in stock, but out of stock items can sometimes be an issue too.

Responding to Thrive Market
It most definitely not out of the ordinary for processing and shipping times to be slow. After over a year of orders, If any thing, it is out of the ordinary for me to receive my items in less then ten days and that is only if I I call customer service and inquire about why it is taking so long to proccess my orders. The customer service rep will almost always say "this is unusual" and when they check on the order they then come back and say "yes, our processing center is on 48 hour processing times thanks for your understanding" That is all I get. No resolution to the problem. This is not just one order I am speaking of this is over a years worth of orders.

I recieved my first order from Thrive. I am pleased with the quality and variety of products Thrive offers. However, I am dissatisfied with their customer service. My frozen packaged arrived with no damage to the box during shipping. The inside of the box had dry ice bags broken open throughout. I was unaware that it was dry ice and burned myself when I went to pick up the chuncks of ice throughout. My frozen sausages were open and rolling around inside the box. It may have been due to the dry ice eating through the packaging. Anyways, I reported the issue. Finding out how to leave feedback was a pain. There website requires you to do a chat, starting with a robot and then I was transferred to someone. I explained the issue and Angel responded relatively quickly, but when I did not answer immediatley (I walked away from my computer for aminute) the chat was closed and the issue was not resolved. They need a better service support system, and a more user-friendly website in general.

I had a membership and cancelled it over a year ago and have repeatedly had Thrive Market continue to charge me the annual membership fee. It happened twice in the last few months. Then the burden is on YOU (the consumer) to sort it out with your credit card company.

Unfortunately, I had no idea I was able to do a trial with Thrive. I wish I'd seen that offer because I would have stopped using them a long time ago. The variety is decent but the prices are not that great. If there's a Whole Foods or Trader Joe's nearby, take the time to go there instead of using Thrive. It seems that once they get your membership, you're on your own. No notice of deliveries made or that you'll wait longer if your order is less than 9 lbs, yet they constantly bombard you with emails and text messages for offers. And I'm still waiting for the "free gift." Overall, it makes no sense to use Thrive if there are comparable food markets near where you live. I was too lazy to drive and I'm now paying the price... literally. Skip Thrive and save your money. Not worth it!

I suppose its my fault for not looking through the website more in depth before choosing to open a membership, I did pay the one month fee and i suppose its not a huge loss, however i did decide I did not want to shop through Thrive market the same day that i opened up my account and paid for it. Short of it is that they dont offer refunds on the membership even though I wont be using it all. Oh well.

It was ok, for a while, but then, they charged me for items never shipped. Out of stock on many items.
Calling with a problem, never seemed to resolve things. All in all, the membership renew time made the decision for me.
In truth while some savings are there, I rather have choices and pay a little more, then have a problem

I have been a member for a few years, and the same thing has happened to me twice (I know, fool me once, shame on you, fool me twice, shame on me). They offer 30% off with a maximum savings of $20, you put the items in the cart, and it shows the discount. You agree to pay the total (in this case, $45) and then they cancel the discount and charge the full amount, in this case $65. The fine print, I believe, states that there are a bunch of items 30%, and that is the discount you are getting, and you are not entitled to the extra 30%. OK, a little misleading, so why put the extra discount in when you checkout? It clearly states you are paying $45 and then charges you $65. No additional screen saying "no, it's actually $65, do you want to continue?" They should really review offer and acceptance contract law. So, I just cancelled.

I joined thrive a few months ago because of all the rave reviews online. As well, there are so many options for various diets and instead of running over to whole foods all the time, I thought this would be a convenient way to order food that I would normally buy at a health food store.
Every order that I placed was late. Not only was the order always late, but the cans had dents in them. Every. Single. Time.
I figured okay. One time, two times... I'll just jump on the chat and get a refund. That worked out well. But after 4 or 5 times of my food items arriving with dents in them as well as them being a week late, I've decided enough is enough.
I jumped on the chat and their agents just pick and choose which comments they want to enter. Fine. It keeps everything streamlined BUT. They aren't able to answer my direct question.
I. e. I'd like a refund for my food items (yet again) that have dents in them, and two. I'd like to cancel my membership and get a refund.
WOW. Was THAT ever a production!
Thrive does such a great job of taking your money but seems to have difficulty with issuing a refund when it is their fault.
Cans are coming dented from the warehouse and shipments are constantly arriving late.
I had to speak with 3 or 4 different agents, and one of them even stated to me, there's no way we can issue you your money back, we just won't auto renew your membership.
So basically I would keep paying the yearly membership and never order anything from thrive again?
I don't think so...
Just awful customer service. I was totally shocked...
I wrote a letter to their complaint department. I NEVER received a letter back nor a phone call.
I FINALLY saw a refund for my membership.
Total waste of time...
Again, it's really a shame. They need to step up their training and customer service skills. ESPECIALLY, in this day in age.

I ordered a speciality box for Valentine's Day from an email offer I received from them which was supposed to be $28 off the regular price. Two days later I checked with my bank and they charged me full price. After arguing with their customer service people on 3 different occasions they finally agreed to refund the overcharge. Then I got a notice that due to high volume my shipment was going to be delayed. Then a few days later I got another notice saying my shipment was delayed again due to weather. At this point I sent 4 emails telling them to cancel my order because it wouldn't arrive in time for Valentine's Day. All emails were ignored. Valentine's Day was yesterday and I just got a notice today that my box has been shipped. I will never order from them again! A total waste of money!
Update: Thrive finally listened to my complaints. They rerouted the box back to their warehouse and refunded my purchase price. I like some of their products so I may or may not order from them in the future.

I've been using Thrive for a couple of years and it has seriously declined. The deals are great but only when I actually get what I ordered. Sometimes thrive will have a generous discount on a large selection of items as they did a month ago. I took quite a bit of time pouring through the sale items to decide what to stock up on, I probably spent an hour doing this through a somewhat cumbersome process.

The order was delayed. Delayed again. A week later I called them and had them cancel the order. I managed to also find out that the delivery service they use had lost the item, something thrive didn't seem to know. Now, it's a week later and I don't have any of the items. I can order them again but without the 30% sale discount.

A few weeks later there was another, albeit more limited sale. I placed another order on Monday, expecting it would be shipped by Tuesday. On Friday it still has not shipped but they tell me it should ship tomorrow -- of course with tomorrow being a Saturday that likely means Monday. As they use a bottom of the barrel shipper -- ontrack, that order, whenever it finally ships, may get delayed or lost again.

At this point an entire month has gone by and I have not been able to receive anything I ordered. This is not the first time this has happened. I estimate that roughly half of my orders over the past year have been lost or delayed.

If you have lots of patience and only want to order things you don't need anytime soon, this could be a good option for you -- and let's not forget that you get to pay an annual fee to have the privilege of this horrific service.

To be fair, when items are damaged they are good about crediting for them, but shipping/packing is random and chaotic so things are often over packed or liquid items are put in bags which then aren't sealed properly so what's the point?

I wish I could have some of my wasted time and aggravation refunded to me -- I hope you are more fortunate than I am!

I wanted to see a complete list of all available options for the keto diet so I joined for the month. After I was given access to see what they had, I cancelled my membership. Buyer beware, their keto options are limited and I have tried their options and I did not like them. They will not refund my months membership even after 15 minutes of being a member. I have used many keto brands and I do not like their brands and there is not much of a variety. Waste of time and money.

I did not find the prices to be lower than I can get on Amazon. They keep your credit card information and it can't be deleted in their site. Their chat function sends you in circles without ever getting you to a customer service representative. It is impossible to cancel the membership or speak with a person. I had to cancel my credit card and dispute the charges with my bank for $59.95. Total rip-off and pain in the rear. I ordered with them one time.

Thrive Market is an online ordering for different styles of healthy eating, whether organics, keto, or so forth.

Pros:
-If you live in the middle of nowhere. They will almost always deliver.
-Their packaging is fantastic. Super secure. Nothing with break, extra care given.
-Different health lifestyles made by different health enthusiasts via boxes. Organics, keto, etc...
-Once in a blue moon you get a free item or deal
-Free shipping after $50
-Will refund if you show them the difference in price...

Cons:
-Their deals are often worse than regular price at Sprouts or Whole Foods.
-Regular prices are worse than any store I've seen.
-Do you know how much time it takes to research all your cart prices? Then order. Then submit the info to customer service and get a response back?
-Their app/ website is hard to navigate.
-They trick you into getting a year subscription though you select a month trial.
-They purposefully don't give any details on the trial when this happens.
-Customer Service sucks, they just want to keep the money.
-And you need that Customer Service to cancel your trial. There's no cancel feature on the app or site. They really make it hard for you to cancel because they want your money.
-Now I have the biggest problem of all, a $60 subscription I don't use. If I do use it? It will cost me more money than it would to shop a Sprouts, though I have this subscription.
-Buyers remorse

Conclusion: Don't get it; Unless you live or vacationing in the middle of nowhere. Go to your local market. The savings aren't much if any.

In October 2020 I ordered Masa Harina (2) for a total of $15 from Thrive Market and received timely with no problems. BUT, first of November I see a charge from them on my credit card for $59.95 and disputed it through my credit union as I did not place another order. I receive an email from Thrive support stating that "we offer a direct to trial experience that starts a 30-day free trial when you select the "Start Free Trial" button on our homepage." This was never done, I DID NOT SELECT this option! Still trying to get this reversed. Be very careful!

The support response also said they sent a follow-up email in which I had the opportunity to cancel. How many emails do we all get everyday, most of them promotional that clog up our in boxes. I am so upset and feel that the company has stolen from me.

G. Hamilton
Springboro, Ohio

I joined Thrive October 15th. I've made two orders since. The first came quickly in sustainable packaging. There are a lot of options, but since I eat a lot of produce, I have to go to the grocery anyway. I'm only purchasing for one person, so I wouldn't order more than one box a month. If you eat more prepared meals this shouldn't be a problem. I canceled my membership today. I see reviews claiming their marketing is deceptive or a scam, but it was easy to cancel and I already received a notification from PayPal that I have been refunded the full membership amount. So no risk in trying!

Purchased the membership for $59.95 but after a few weeks I realized I got misled! Most of the items I tried to order showed out of stock or "back soon". Some of the common organic products I use are not carried by Thrive Market and those that were available were about the same price as my local store so I'll NEVER be able to save enough on orders to come out even let alone save money. Tried to cancel my membership but I was told that since I had used the service by placing an order it was non-refundable! So much for the 30 day money back guarantee. Had to file a complaint with the California Attorney General for deceptive practices to get my money back.