I've been using Thrive for several months to keep my pantry stocked. I love their selection of healthier items (especially oat milk!) and find their prices to be very competitive with my local grocers. Recently an order I placed became damaged during shipping and once I notified Thrive via online chat, they shipped me a replacement right away. Thrive offers an awesome service that is so convenient, I simply can't live without it now.
I'm happy with all aspects of this company except for the deceitful marketing. Joined because offer said 25% off first order. Only at checkout did it say the limit was $20. Often offered a free gift, but, it never comes.
Hi Dawn, we're so sorry if the coupon cap was unclear, this was definitely not our intention. Our Member Services team would be happy to help with any questions you have about missing items or how to add a gift to your order!
I've ordered from Thrive for the last few years, and have always appreciated the ease of ordering from them, the varied selection they carry, how quickly my orders arrive, how well packaged they are, prices, and that the modest membership fee helps others eat well who may not be able to afford the higher prices of organic foods. I love having the option to donate to this fund with each order, as well. Hey and even during the pandemic chaos and being hit with what must have been a massive demand for goods, they did such a great job at communicating and getting back on their fast track as quickly as possible. I give them room for error, but rarely find any! A couple of times something has unfortunately leaked during transport and they have always taken care by replacing the item and refunding. More than fair. Thank you Thrive - - May you always Thrive!
Awesome, Dea! Thank you so much for sharing each of the ways you've benefitted from being a member. We have remained committed to transparency and value, especially in the face of a pandemic! We appreciate your loyalty!
Thrive took many extra steps to insure that my order arrived safe! All glass items were individually wrapped, even the bags of chips were packed in paper to keep them from getting crushed. Very pleased!
We're glad you've enjoyed the care we put in our packaging! Keep on Thriving!
I first tried Thrive Market while avoiding grocery stores. Now I'm hooked and have found many healthier versions of my favorite products at a better price than I can find anywhere else. The membership is worth every penny and I've never had a problem filling up an order to get free shipping.
Awesome, we're so glad you're enjoying everything, Tammi!
Have been shopping Thrive for several years now and have NEVER been disappointed- if mistakes are made on either end they are easily and competently handled. Hey, nobodies perfect and the negative reviews I see are disturbing.
Even in this strange new world of pandemic they have been wonderful. I received my last package looking like someone had played football with it, re-taped it and when I opened I discovered an item missing. Customer service not only apologized profusely for something that was not their fault, but also gave me way more than enough Thrive cash to cover it
I cannot praise them enough!
Thank you Thrive and all the fabulous people who work there!
Thank you for your review and for your patience during this time. Thrive On!
Great assortment of healthy products with fast delivery!
Because I'm gluten free, I have a hard time finding all the ingredients for baking bread. Thrive has everything I need, and delivered to my door!
We're happy we could supply all of your Gluten Free needs!
I wish all shopping was this easy! Just placed an additional order after receiving notification that a product I've been needing was finally back in stock. Thank you for maintaining such an efficient website!
Amazing, Deb! We are so proud to be able to bring convenience and ease to a space that can cause so many shoppers stress. Thank you for being a member!
Copying another person review:
Thrive Market charges a membership fee of 59.95 automatically after first order and then annually. This is pretty steep for a one time use.
Customer service is horrible.
No phone line service, only online chat seriously messed up!
Thank you for reaching out, and we're sorry that this caught you by surprise. It sounds like you were enrolled in our free 30-day trial membership that began when you placed your order. We do our best to communicate how the trial membership works on our website, at checkout for your first order, and in an email reminder 5 days before the charge is processed. At the end of the 30-day period, we charge the $59.95 annual membership fee, and we guarantee that you’ll make it back in savings over the year. We provide 24/7 chat, email, phone and SMS services if you don't feel the membership will work out. Again, we’re sorry your experience wasn’t better—please contact our Member Services team at help@thrivemarket.com if you have any additional questions or issues and we’ll be happy to resolve them.
This company is a pace setter and everything they do is above average and extraordinary. Lots of product. Easy to use app. Friendly service. Fast delivery. Quality packaging. Best prices on name brand products. Top notch communicators. High Five to the Thrive Team players!
Thank you for your review! Thrive On!
Overview
Thrive Market has a rating of 2.7 stars from 2,094 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrive Market most frequently mention membership fee, credit card and free trial. Thrive Market ranks 2nd among Meal Delivery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is awesome, Alex! We strive to be an essential service for families all over the country. Affordability and accessibility are at the core of why we do what we do!