Thrive MarketReviews 2,165

You just lost a customer. We ordered a frozen box and 4 of the items of food we ordered was not in the box. We chatted with someone and was not given the option to reship the forgotten items. They automatically gave a gift card, not back on my debit card. Now we have to pay for shipping because the cost is lower than your free shipping on frozen box delivery threshold.

They have AWFUL customer service.

It took me three calls and over a week to get a call back from a supervisor about a dispute I had regarding their membership fee. They were very sneaky about this fee. It was not made clear to me when I placed my original order that I was signed up for a free 1 month membership and would be charged the annual fee after that month. When I realized this, a few days after the trial ended, I called to cancel but they would not refund, or even prorate, the fee. They said that since I still had the membership I could "save hundreds" by purchasing products through them. Why would I give them any more money? Why would I continue to support this awful business?

Ultimately I ended up going to my credit card company to dispute the fee and was ultimately able to get a full refund. At that point it wasn't about the money but it was about the principle of it. I'm glad they didn't win. It's not okay to treat customers like that.

I have been trying to cancel my subscription for 3 days now and still haven't been able to get anyone on their chat, which for some reason is the only way to do this. I'm hoping to get in touch with someone before my autorenewal next year, bit am not hopeful. Their products are way to expensive.

Perhaps there are some things you can get at a decent price on the site, but after paying $60 for a yearly subscription, i looked today for einkorn (wheat) flour. The price for 2 lbs was $5.87 (maybe a penny off here). What was deceptive about the pricing was that the description said that it was marked down from $9.00. I buy einkorn regularly, and have bought directly from Jovial. I thought it sounded high, went to Jovial and it was about $7.50 or so for 2 lbs. Whole Foods has it for about $6.80. The price indeed seems OK, but the "regular" price is grossly inflated, making it seem like a much better deal than it is, and TM is being fraudulent in its consumer advertising.

Do not do the free 30 day trial. I tried cancelling well before my 30 days were up and it wasn't canceled. They then hit my credit card with the annual payment and all customer service could say was "I'm sorry it's past 30 days". Well news flash, it wasn't. I tried cancelling 12/22 and my card was billed 1/11…so I'd say I gave them more than enough notice. I even received and email stating they were"actively working on my request" on 12/22 which shows that I did actually request cancellation! Only offered to refund me $20! Our bank and lawyer are being contacted. This company is nothing but a bunch of thief's! Buyers beware!

There is no real way of knowing when your order will ship, I'm on my 5th day since I ordered and my order has yet to ship. Meaning I have to go to the grocery store without knowing when it is coming, I also must be prepared for it to come at any time in an apartment building. If this isn't a big deal I have loved all the products I have received so far.

I got two glass jars of wild planet tuna, both contaminated with weird colored tuna. Two attempts at a chat to get a refund were unsuccessful, both hung up on me.

I'm usually very hesitant with grocery online stuff like this, however I'm very pleasently surprised. Thrive market did amazing at packaging my items, especially the glass jars I had. Everything came in perfect condition, no issues whatsoever. And for me ordering during the holidays it shipped insanely fast. I wish it was a little less pricy but it's definitely worth the price. I definitely recommend! The products are good, organic options.

Beware! They will automatically charge you for a membership and then refuse to cancel it! This is a major SCAM!

If you buy something, they will keep your credit card and charge you $59.95 after 30 days - even if you don't authorize this. Thank goodness they sent me an email telling me that this was coming but wouldn't you know you can't actually cancel by logging in to the site. You can only cancel if you chat or call them. Omg. Really?

Don't never buy in Thive market, they charge me without my consent 59.95 for membership I never ordered, and they charge for orders we never make, fraud scam

Didn't really like the products, and procrastinated cancelling my membership. (I only made one order). On day 31 got charged the full $59.95. Absolutely unwilling to refund the membership. Absolutely disgusted with the customer service. And the whole experience.

Some months ago i ordered some tea from these people next thing i know i was charged $59 for an annual membership fee that i knew nothing about i called them and they told me to pound sand

I was going to place an order but I never finished. The next thing I know they're taking $60 out of my account for a Thrive membership. They said well you have Thrive cash, but didn't tell me it expires in 60 days. They would not refund my money and I never ordered from them even though they have some really great products.

I have carefully compared the price of products at Thrive and my local store and there prices are very similar. If you take into the count the membership fee, than you realize it does not make sense. Also, they are out of stock of product very often, even after you put them in your cart you will get a notification that they are not available. Their shipping process is very slow. Save your money and don't waste your time here.

At first, when signing up you are mislead to believe that a membership for $5 a month for the year... NOWHERE does it say that they are going to charge $59.95 for the year... JUST LOOK FOR YOURSELF... deceptive greedy scam.

Very helpful and always meeting my needs will recommend. I will always shop here. I love it here staff is always helpful.

I've had excellent experience with the convenience of their deliveries AND the excellent customer service I've received whenever there has been an issue. What I find annoying is how Thrive is constantly touting how much money I'm "saving" by using their service. I'm NOT. Their prices are no better than my local health food store, Whole Foods and/or my local market. They misrepresent "retail price" to make it appear that their prices are discounted. They are not.

HORRIBLE customer service. They claim to offer a 30 day trail, but it's false advertisement. Buyer beware