Thrive MarketReviews 2,156

Don't never buy in Thive market, they charge me without my consent 59.95 for membership I never ordered, and they charge for orders we never make, fraud scam

Didn't really like the products, and procrastinated cancelling my membership. (I only made one order). On day 31 got charged the full $59.95. Absolutely unwilling to refund the membership. Absolutely disgusted with the customer service. And the whole experience.

Some months ago i ordered some tea from these people next thing i know i was charged $59 for an annual membership fee that i knew nothing about i called them and they told me to pound sand

I was going to place an order but I never finished. The next thing I know they're taking $60 out of my account for a Thrive membership. They said well you have Thrive cash, but didn't tell me it expires in 60 days. They would not refund my money and I never ordered from them even though they have some really great products.

I have carefully compared the price of products at Thrive and my local store and there prices are very similar. If you take into the count the membership fee, than you realize it does not make sense. Also, they are out of stock of product very often, even after you put them in your cart you will get a notification that they are not available. Their shipping process is very slow. Save your money and don't waste your time here.

At first, when signing up you are mislead to believe that a membership for $5 a month for the year... NOWHERE does it say that they are going to charge $59.95 for the year... JUST LOOK FOR YOURSELF... deceptive greedy scam.

Very helpful and always meeting my needs will recommend. I will always shop here. I love it here staff is always helpful.

I've had excellent experience with the convenience of their deliveries AND the excellent customer service I've received whenever there has been an issue. What I find annoying is how Thrive is constantly touting how much money I'm "saving" by using their service. I'm NOT. Their prices are no better than my local health food store, Whole Foods and/or my local market. They misrepresent "retail price" to make it appear that their prices are discounted. They are not.

HORRIBLE customer service. They claim to offer a 30 day trail, but it's false advertisement. Buyer beware

I had an unfortuanate experience with thrive, I was interested and mistakenly signed up for this service. When I determined it wasn't for me about 10 minutes later, I canceled and was denied a refund. I know it was only 10 dollars but it seems unfair that they would not return my money when it was an obvious I was not going to use the service.

There is nowhere, whatsoever to search or browse through the store without signing up first. Why would I want to spend money somewhere or start a "Trial" subscription when I don't even know if they carry what I need? I am pretty sure when I checked out Thrive years ago they actually allowed you to browse their store before signing up, not the other way around. Lost my potential business keeping everything a friggin secret like that. If you like signing up at places that cost money sight-unseen, then this place is for you, otherwise don't bother.

Meh. It's hard to tell what Thrive sells if you don't go through an intensive login process first. I purchased an order of pasta, sauces and other items. Overall it arrived in good condition but one of the spaghetti packets was busted at the seams and open when I pulled it out of the box. We used it anyway, since trying to return it seemed like a hassle. The prices are only fair if you set your account up for recurring service, so unless you know what you are going to run out of and want a refresh on, the service is way overpriced. Again it's hard to tell what the market actually has in stock w/out logging in so buyer beware. Why not make that info available easily?

I generally enjoyed my membership to Thrive marketplace. However, the cancellation experience is absolutely horrible. Pushy "customer service people" will essentially try to force you to retain your membership, even through you try to cancel 3-4X in a row, they will keep pushing you on discount deals and essentially refuse to cancel you quickly or easily. It took me over 15 mins to cancel. STAY AWAY.

I requested to talk to a supervisor, but of course, nobody is available, except the pushy sales/customer service team who won't respect your desire to cancel.

In 2021, this is a terrible customer experience. You've been warned.

I ordered from here once. Like the products. Have started another order. Has a membership fee, but each paid member covers a low income one for someone else, including elderly ones on Medicaid which I love.

Extremely slow processing times of 3-5 days on autoship which leads to the grocery order taking 10 +days to recieve. Thrive Market website states a processing time of 12 hours(updated a month ago) which in all the months I have been using Thrive Market autoship, that has rarely happened. If anything they're getting slower because they can get away with it. Products and prices are great when they are in stock, but out of stock items can sometimes be an issue too.

Responding to Thrive Market
It most definitely not out of the ordinary for processing and shipping times to be slow. After over a year of orders, If any thing, it is out of the ordinary for me to receive my items in less then ten days and that is only if I I call customer service and inquire about why it is taking so long to proccess my orders. The customer service rep will almost always say "this is unusual" and when they check on the order they then come back and say "yes, our processing center is on 48 hour processing times thanks for your understanding" That is all I get. No resolution to the problem. This is not just one order I am speaking of this is over a years worth of orders.

I recieved my first order from Thrive. I am pleased with the quality and variety of products Thrive offers. However, I am dissatisfied with their customer service. My frozen packaged arrived with no damage to the box during shipping. The inside of the box had dry ice bags broken open throughout. I was unaware that it was dry ice and burned myself when I went to pick up the chuncks of ice throughout. My frozen sausages were open and rolling around inside the box. It may have been due to the dry ice eating through the packaging. Anyways, I reported the issue. Finding out how to leave feedback was a pain. There website requires you to do a chat, starting with a robot and then I was transferred to someone. I explained the issue and Angel responded relatively quickly, but when I did not answer immediatley (I walked away from my computer for aminute) the chat was closed and the issue was not resolved. They need a better service support system, and a more user-friendly website in general.

I had a membership and cancelled it over a year ago and have repeatedly had Thrive Market continue to charge me the annual membership fee. It happened twice in the last few months. Then the burden is on YOU (the consumer) to sort it out with your credit card company.

Unfortunately, I had no idea I was able to do a trial with Thrive. I wish I'd seen that offer because I would have stopped using them a long time ago. The variety is decent but the prices are not that great. If there's a Whole Foods or Trader Joe's nearby, take the time to go there instead of using Thrive. It seems that once they get your membership, you're on your own. No notice of deliveries made or that you'll wait longer if your order is less than 9 lbs, yet they constantly bombard you with emails and text messages for offers. And I'm still waiting for the "free gift." Overall, it makes no sense to use Thrive if there are comparable food markets near where you live. I was too lazy to drive and I'm now paying the price... literally. Skip Thrive and save your money. Not worth it!

I suppose its my fault for not looking through the website more in depth before choosing to open a membership, I did pay the one month fee and i suppose its not a huge loss, however i did decide I did not want to shop through Thrive market the same day that i opened up my account and paid for it. Short of it is that they dont offer refunds on the membership even though I wont be using it all. Oh well.