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    Thrive Market

Thrive Market

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Overview

Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.

  • Service
    159
  • Value
    160
  • Shipping
    144
  • Returns
    92
  • Quality
    142

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 7.1%
Positive
2
Neutral
0
Negative
26
View ratings trends
155
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How would you rate Thrive Market?

Reviews (2,069)

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Reviews that mention popular keywords

membership fee (150) customer service (404) grocery store (116) quality products (70) credit card (72) trial membership (22) brand products (27) product selection (20)
Thumbnail of user alicial243
Massachusetts
1 review
4 helpful votes
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May 18th, 2020

Frustrating when you click on items that supposedly are available and get an error message. I instant chatted someone about this issue and they stated that means item is not available in a warehouse in my area? Doesn't make sense, if it's not available near me, why can't it be shipped from another warehouse. Makes me want to cancel my membership...

Date of experience: May 18, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi Alicia. We are very sorry for the frustration you've experienced. Once you place your first order, the website will only show you items available at your designated warehouse. In our efforts to remain carbon-conscious, we do not allow members to choose the warehouse other than the one assigned to their area. Good news is, we restock these warehouses similarly so it will be rare for you to find an item out of stock in your area but available in another.

Thumbnail of user mjn9
North Dakota
1 review
1 helpful vote
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May 15th, 2020

I shop Thrive Market for the quality products and their mission model which is to give back and aid the less fortunate.
Would have been five stars but for the fact that many of their shelves match the grocery store - bare.
Cant wait for my order, As Always i tried something new. Good people in Customer Service as well.
Stay safe,

Date of experience: May 15, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi MJ! We appreciate your glowing review! Although our inventory has not fully returned to pre-COVID levels, we continue to make progress every week. As we restock, we also are introducing new items to the lineup! (Sounds like you're already a pro at trying new items!)

Thumbnail of user lyns75
California
1 review
0 helpful votes
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August 26th, 2020

I've been with Thrive for a few years and would not do business with any other online grocer so to say. My order has always been delivered way before the arrival date, everything is well wrapped, never had any breakage. Thrive Brand is just as good if not better than name brand. I recommend Thrive over all the others, hands down.

Date of experience: August 25, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're thrilled to hear this, Lyn, thanks for being a member!

Thumbnail of user judithw199
Oklahoma
1 review
0 helpful votes
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April 29th, 2020

Many of the items i have bought from Thrive Market I have never tried before. I am growing as a consumer and discovering new food and healthy prep. My favorite is 100% pure Vermont organic maple syrup. YUM Only one complaint. Many of the jar items come with a plastic lid that often comes loose or doesn't hold tightly in shipping.

Date of experience: April 29, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review and feedback! If you have not already, please reach out to us so we can look into what products might be having the lid issues and what can be done on our side to resolve it.

Thumbnail of user benthes1
Netherlands
1 review
0 helpful votes
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May 5th, 2020

I love ordering my organic products online, we live in a rural area, so it's far from any organic stores. Via Thrive I can get everything I need for my whole family. Only improvement: I'd like to order wine by the bottle or box, so I won't have got get 6 bottles at once.

Date of experience: May 5, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for review and feedback! We'll be happy to pass this along to the proper team for review.

Thumbnail of user elyses16
Nevada
1 review
1 helpful vote
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May 25th, 2020

I've been mildly pleased with this site. However, I live in an area where I have access to all of the items they sell and more at about the same price. I know they do price matching but having to pay the annual $50 fee doesn't make sense for our family. If you have a natural food store and a Whole Foods in your area you basically have more than what they offer and if you're a smart shopper you will find everything you want on sale for less than they sell it. This is a really great concept for people who live in small towns or maybe even big cities where getting to a Sprouts or Trader Joe's is too difficult.

Date of experience: May 25, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi Elyse! We appreciate you taking the time to leave us a review. Just a heads up - we do price matching even for sale prices! Plus, our annual membership not only provides you with a membership, but also gives one to a low-income family in parts of the country that really need it. We completely understand having the convenience of a local store, and we hope you reconsider being a member again in the future.

Thumbnail of user jennifero281
California
7 reviews
32 helpful votes
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March 13th, 2020

I signed up - thinking I'd have 30 days to see if I liked it, but they immediately charged my credit card. Then, I go to purchase pantry items and there is literally 3 soups to choose from (I'm vegetarian), the rest of the items said "be back soon". I go online for the convenience, but since I've now been waiting 45 minutes on hold to try and cancel and get a refund it is far from convenient. Don't bother with them.

Date of experience: March 13, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! We have a 30-day risk free trial where if you do not think we'll be a good fit we'll be happy to refund you! We're sorry this was not clear. Unfortunately, due to an extreme amount of orders currently being placed due to current events stocks are limited. We are doing everything we can to ensure we are replenishing the products our members rely on and we ask for patience while we work to resolve this!

Thumbnail of user ellenl429
New Hampshire
2 reviews
0 helpful votes
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April 1st, 2020

I shop with Thrive monthly because they have many of the products on my regular grocery list and I like supporting a business that supports the community. Even during this crazy pandemic, they outshine themselves!

Date of experience: April 1, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for Thriving with us and for supporting our mission!

Thumbnail of user wendyb558
Texas
1 review
0 helpful votes
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August 22nd, 2020

Now more than ever we are aware of the importance of good health. Healthier products can be expensive but do not have to be. I order regularly from Thrive Market and have for years. I have saved a lot of money during this time. Their products arrive quickly and are always very well packed. You cannot go wrong with Thrive. They also offer free products at times.

Date of experience: August 21, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so happy to be able to help save you money while living healthy, thanks for the review!

Thumbnail of user cm689
New York
1 review
1 helpful vote
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April 10th, 2020

I can't say enough good things about Thrive. They offer hundreds of healthy options which are easy to search based on your particular dietary needs and their team really cares. If anything goes awry at all, they immediately correct it and make the customer whole. They are the most helpful customer service team I've experienced and they respond to inquiries so quickly. I value and respect them and order from them ahead of any other company. Thrive is a shining example of how businesses should be. I trust them and am so grateful for them.

Service
Value
Shipping
Returns
Quality

Date of experience: April 10, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for the review! We're happy you've been enjoying your membership and our products! Thrive On!

Thumbnail of user veraw29
Illinois
1 review
0 helpful votes
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March 15th, 2020

This site provides all kinds of organic foods, supplements and body care items at reduced prices. Today, they even had an announcement which explained in detail that the virus had created a situation in which there would be a delay in shipping, which I totally understood. Great prices, great products. My go to website for everything healthy.

Date of experience: March 15, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review and understanding during these times!

Thumbnail of user lysc
Delaware
1 review
0 helpful votes
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June 19th, 2020

Where I live there are very limited organic healthy food options. Thrive is reasonably priced, and delivers. I'm really happy because I can learn about more products than I would ever have time for if I had to drive to my nearest health food store.

Date of experience: June 19, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for sharing, we're so glad to be a time-saver for you!

Thumbnail of user jeanm472
California
1 review
0 helpful votes
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April 22nd, 2020

I adore Thrive Market so much! Not only are their deals great and I save soo much money, but also they have exceptional customer service and make you feel good about your purchases for health and ethical reasons. Highly recommend! Easy, convenient, and worth it!

Date of experience: April 22, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review. We're happy you're enjoying everything!

Thumbnail of user maryh1320
New York
1 review
0 helpful votes
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May 20th, 2020

I love being able to receive seafood and meats that are sustainably harvested. I'm coming back to Thrive because I don't want to go into stores right now plus it saves me a 40 mile round trip to a better store (Wegmans) just so I can get food that satisfies my conscience. Thank you for being here!

Date of experience: May 19, 2020

Thumbnail of user sams875
Michigan
1 review
0 helpful votes
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July 4th, 2020

I love Thrive. I really like that you can sorry by diet. They carry so many of the products we use every day and they are less expensive than specialty stores we shop. It's also convenient that everything is shipped!

Date of experience: July 4, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so happy to be able to make your grocery shopping a bit more convenient, thanks for sharing!

Thumbnail of user erinb294
Colorado
1 review
8 helpful votes
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July 4th, 2020

I'm not fond of not being able to check out as a guest. The fact that I had to enter my email address before I could see my order's subtotal is NOT appreciated. Then the "become a member or we'll charge you double shipping on a small order of minimal weight. All together trying to gain customers through tricks and traps instead of earning their trust through good products and good service - bad marketing plan.

Date of experience: July 4, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi Erin, thanks for your feedback. As a courtesy to the brands we carry at greatly discounted prices, we do have to require a membership in order to shop. The membership is what allows us to provide our deals and discounted prices, thanks for your understanding!

Thumbnail of user valeries53
Florida
1 review
9 helpful votes
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February 17th, 2017

I purchased a reduced item with Thrive for a few bucks. It was very easy to get hooked into ordering more healthy products. A few weeks later I was charged a ridiculous membership fee. From what I see here, so has everyone else. I can tell you I am an educator and read everything. There was no bill of sale at the end of my first order eluding to the purchase of an annual membership. In fact, when i first logged on, the only button I could push was "shop" after filling out my email address. I filed a complaint with my credit card company to have the fee removed. Now I have to retrieve my credit card on file because you can't automatically remove it from their site. This is a very shady business. If you don't mind purchasing a sixty dollar membership, and have extra money to shell out, by all means shop here and save gas.

Date of experience: February 17, 2017

Thumbnail of user judim47
Pennsylvania
3 reviews
2 helpful votes
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February 22nd, 2020

Thrive has a great thing going. I've been a member just over 2 years. The Quality is always good. Shipping is free with a $50 order... I haven't necessarily noticed prices to be less, but quality is dependable and pricing is comparable, plus it shows up on my back porch. I don't have to go look for things which is a benefit too. I love the packing materials, totally recyclable and eco friendly. Rock on!

Date of experience: February 21, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! Keep on Thriving!

Thumbnail of user chellag
Texas
1 review
0 helpful votes
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March 29th, 2020

I have been very very pleased with their customer service. A bottle of salad dressing arrived and had been broken during shipment. They quickly and happily replaced it. I love the way you can shop by diet preference. This makes shopping so easy and convenient. Thank you, Thrive Market!

Date of experience: March 29, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Sorry to hear about the damaged dressing however we're glad we could take care of it for you!

Thumbnail of user rebeccag160
Oregon
1 review
8 helpful votes
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November 29th, 2018

Placed one order with them before realizing they were going to charge a yearly membership fee for a service I didn't want. They don't provide the normal cancellation options that other websites do, so you have to call. Apparently my request to cancel must have gotten lost since I am still getting charged almost $60, since you have to call by phone there is no good way to show a record of your request to cancel. It's a huge scam and I have filed a transaction dispute with my bank - waiting to see what will happen.

Date of experience: November 29, 2018

Thumbnail of user franks770
Maryland
1 review
1 helpful vote
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April 19th, 2020

I know things are tight in the food supply industry due to the pandemic, but Thrive is marketing themselves for quick delivery yet they're out of the majority of items and let you know there's a one to two week delay in shipping only after you've joined. Very disappointing.

Date of experience: April 19, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review and feedback! We try to be as clear as possible regarding our products and our processing delay, including having a banner on the homepage of the site and daily update blog posts about any delays or updates. We want to ensure that our members get the most updated information as possible!

Thumbnail of user samantham642
Tennessee
1 review
0 helpful votes
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May 9th, 2020

First-order came in a timely fashion and everything was packaged well, nothing liquid broke. Every happy about this purchase. I'm finding many items I buy from other places for better prices here and I like the Thrive brand of Organics. Also, it is really nice to be able to shop specifically for my diet and add in other filters to get more specific items I like, it's always a struggle at the grocery to find gluten-free items that are also organic. I was very happy with the wide selection, even though we are in this pandemic most items were available (but it is understandable the items that are quickly out of stock).

Date of experience: May 7, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! We're glad you've found the Shop by Diet section helpful for your dietary needs and have been able to save on the products your need to meet your lifestyle!

Thumbnail of user michaelb4495
New York
1 review
0 helpful votes
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June 27th, 2020

I have enjoying high quality products, ease of ordering, speed of delivery and impressive packing for 5 years.
The last 3 orders, (I order approx. Once a month), the packing has been inadequate and sloppy.
Hard objects crushed soft objects. Sometimes there were leaking soups. A lot less wrapping and cushioning was being used. I reported the 1st time I received damaged items and was issued a reimbursement coupon. The next two times I received damaged packages I didn't bother notifying Thrive. They have gone from amazing packing to messy, thoughtless packing.
Michael B.

Date of experience: June 26, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for your feedback, Michael! We're so sorry to hear about this experience and can assure you our Member Services team would be happy to help make this right.

Thumbnail of user amyr471
Illinois
1 review
5 helpful votes
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February 7th, 2020

My daughter and I are both dairy free and egg free; however she is also wheat free and try to limit sugars as much as possible. I can very deeply about finding good clean quality products that are affordable. I am a full time working mom who also caters on the side and being able to find certain products online versus spending 3 hours plus in a car is totally worth it! Keep it up Thrive Market!

Date of experience: February 5, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! We're glad you're enjoying your products! Thrive On!

Thumbnail of user stephanyz2
Georgia
1 review
0 helpful votes
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December 7th, 2021

I was going to place an order but I never finished. The next thing I know they're taking $60 out of my account for a Thrive membership. They said well you have Thrive cash, but didn't tell me it expires in 60 days. They would not refund my money and I never ordered from them even though they have some really great products.

Tip for consumers:
Make sure you know about the membership and the thrive cash lasts 60 days.

Products used:
N/A

Service
Value

Date of experience: December 6, 2021

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your feedback, Stephany. We apologize for any misunderstanding of our membership model. Thrive Market is a membership-based marketplace and the registration wall is something we do to protect our brand partners who are not comfortable with our deeply discounted prices being publicly visible. While previous membership fees are nonrefundable, upcoming renewals may be canceled at any time.

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From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.

Company Representative

Thumbnail of user thrivem1
Thrive M.
Typically responds within 4 days

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